International Tourism Operations 2 Sample Questions

Transcription

1 Interntionl Tourism Opertions 2 Smple Questions 1 Whih one of the following is the est wy for trvel ontt entre to onut n immeite review of ustomer servie levels? Sening out questionnires. Reoring telephone onverstions. Asking speifi questions t the en of the ll. Requesting tht ustomers write in fter the ll. 2 Whih one of the following is the est wy to ensure high level pf ustomer servie is given in hotel resturnt? Keeping reors of tle plns. Reuing the numer of tles. Plnning stff rots to over usy perios. Restriting opening hours. 3 Whih one of the following methos of ssessment woul e the lest vlule when ssessing memer of stff s selling skills? Customer feek. Collegue feek. Oservtion. Written test. 4 Whih one of the following proeures shoul trvel gent follow to resolve written omplint from lient regring holiy ooking? Refer the ustomer iretly to the tour opertor. Aknowlege the omplint n ontt the tour opertor. Pss the omplint to the ompny soliitor. File the omplint for future tion. 5 Whih one of the following is the min isvntge of hierrhil struture? The possiility of promotion is less. There is greter risk of tkeover. There is greter ompetition for resoures. There is potentil for slower ommunition. 1

2 6 When reruiting new trvel gent n none of the nites fulfil the si requirements of the jo esription or person speifition it is est to strt the whole proess gin re-interview the etter nites rete jo shre for the est two nites hek referenes of the most suitle person. 7 A profit n loss ount shows the ifferene etween urrent ssets n liilities urrent ssets n fixe ssets totl liilities n operting expenses sles revenue n operting expenses. 8 The ministrtive eprtment responsile for sles promotion is finne mrketing personnel purhsing. 9 One vntge of eletroni t storge over mnul system is tht it is quiker to retrieve informtion esier to unerstn less likely to rekown heper to set up. 10 The prie of trvel prout t the en of its life yle will ten to e low high rising vrile. 11 Whih one of the following forms of vertising is lrge tour opertor wishing to promote new holiy estintion most likely to use? Telesles. Leflets. Television. Letters. 2

3 12 An entry ontrol system suh s turnstile in theme prk is le to mesure ustomer stisftion spen numers type. 3

4 Interntionl Tourism Opertions 2 Answers 1 Whih one of the following is the est wy for trvel ontt entre to onut n immeite review of ustomer servie levels? Sening out questionnires. Reoring telephone onverstions. Asking speifi questions t the en of the ll. Requesting tht ustomers write in fter the ll. 2 Whih one of the following is the est wy to ensure high level pf ustomer servie is given in hotel resturnt? Keeping reors of tle plns. Reuing the numer of tles. Plnning stff rots to over usy perios. Restriting opening hours. 3 Whih one of the following methos of ssessment woul e the lest vlule when ssessing memer of stff s selling skills? Customer feek. Collegue feek. Oservtion. Written test. 4 Whih one of the following proeures shoul trvel gent follow to resolve written omplint from lient regring holiy ooking? Refer the ustomer iretly to the tour opertor. Aknowlege the omplint n ontt the tour opertor. Pss the omplint to the ompny soliitor. File the omplint for future tion. 5 Whih one of the following is the min isvntge of hierrhil struture? The possiility of promotion is less. There is greter risk of tkeover. There is greter ompetition for resoures. There is potentil for slower ommunition. 4

5 6 When reruiting new trvel gent n none of the nites fulfil the si requirements of the jo esription or person speifition it is est to strt the whole proess gin re-interview the etter nites rete jo shre for the est two nites hek referenes of the most suitle person. 7 A profit n loss ount shows the ifferene etween urrent ssets n liilities urrent ssets n fixe ssets totl liilities n operting expenses sles revenue n operting expenses. 8 The ministrtive eprtment responsile for sles promotion is finne mrketing personnel purhsing. 9 One vntge of eletroni t storge over mnul system is tht it is quiker to retrieve informtion esier to unerstn less likely to rekown heper to set up. 10 The prie of trvel prout t the en of its life yle will ten to e low high rising vrile. 11 Whih one of the following forms of vertising is lrge tour opertor wishing to promote new holiy estintion most likely to use? Telesles. Leflets. Television. Letters. 5

6 12 An entry ontrol system suh s turnstile in theme prk is le to mesure ustomer stisftion spen numers type. 6