Girl Scouts of Alaska 2017/2018 Product Sales Programs

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1 Girl Scouts of Alaska 2017/2018 Product Sales Programs

2 Requirements of use: GSAK SAGE Mobile Payment Program The SAGE Mobile Credit Card Swiper system allows girls and troops to take credit/debit card payments for Girl Scouts of Alaska (GSAK) Product Sales program payments. By enabling credit/debit card payments, Girl Scouts of Alaska is meeting customers where they re at and making the product sales payment collection process quick and easy for everyone. In order to use the Girl Scouts of Alaska SAGE Credit Card Swiper program, please complete the following steps: 1. The troop must have submitted a 2017 FPS Troop Sales Manager form and have recorded sales in the M2 system. 2. The Troop Sales Manager/Cookie Manager must submit the GSAK SAGE Credit Card Swiper Sign Up online form: goo.gl/nv36qe 3. All SAGE Sweeper users must read this manual completely; council at gsakproductsales@girlscoutsalaska.org with any questions OR, if you feel you cannot comply with specified guidelines, return the SAGE Swiper or cancel the SAGE Swiper reservation immediately. Please note: SAGE Swipers and the SAGE Mobile App can only be used to process GSAK Product Sales program payments. SAGE Swipers must be returned to Council by April 15 th, 2018.

3 Fees and Banking Fees Girl Scouts of Alaska will pay the transaction fees assessed by SAGE Mobile Payments for GSAK Product Sales transactions for any council owned SAGE device. All data fees incurred are the responsibility of the account holder. There is a $25.00 fee for lost, late or damaged Swipers. Swipers must be returned to the Council Office by April 15, Bounced or return transactions of up to $120 can be reimbursed by GSAK Council by submitting an NSF/Returned Check Reimbursement Request form (found on the Girl Scouts of Alaska website under Cookie Volunteers/Fall Product Sale Resources: Troop Leader/Sales Manager Resources). Bank Accounts and Deposits Cookie money accepted via card will be deposited directly into the troop s bank account within 2 to 3 business days. SAGE Mobile Payments will bill Girls Scouts of Alaska separately for any transaction fees. All non-troop proceeds/box sold will be removed from the troop bank account via ACH at the appointed ACH dates (see GSAK Fall Product Sale or Cookie Manuals). Your SAGE Mobile Account will batch once per day. You will see one deposit to your account that includes all transactions from that day.

4 Issues and Mistakes Transaction Mistakes If a troop realizes they entered the wrong amount for a transaction while the customer is present, you should void the transaction, then process the transaction correctly. Do not use the refund function. If a troop undercharges a customer and doesn t realize the mistake until later. The only way to collect this additional amount is to contact the customer. If there is no way to contact the customer, the troop will not be able to collect the additional amount. Girl Scouts of Alaska will not reimburse troops for these mistakes. Technical Issues If you have any technical issues or questions account access, please contact SAGE Mobile Payments directly ( ). The Council Office is unable to help with any technical issues. Always keep Sage Mobile Payments contact information with you at all booth sales. Payment Issues Card processing fees incurred through the use of the SAGE Swiper, SAGE Mobile App., or Digital Cookie will be paid by Girl Scouts of Alaska. Fees incurred through other card processing methods will not be covered by Girl Scouts of Alaska. An NSF (Insufficient) Funds form can be submitted to gsakproductsales@girlscoutsalaska.org for any bounce back transaction under $120 through any credit card processing method. This form is available on the GSAK website.

5 Best Practices when Taking Payments Always insert or swipe cards when you can. A dispute on a inserted or swiped and signed payment has a higher chance of winning than if the card information has been keyed in. Allow the GPS locater to be active during your transactions (if it is not active a pop-up box will appear when you go to do a transaction asking to activate); it must be active to process the transaction. Have Customers sign on the Signature Screen using their finger or a stylus Obtain a signature for every swiped transaction. When you do so, make sure the signature on the screen matches the signature on the back of the payment card. If the card is not signed, ask your customer for a government-issued ID and to sign the card. Then match the signature on the government ID to the signature on the payment card. While you can t require your customer to provide an ID, and requesting an ID doesn t change your liability for chargebacks, unsigned cards are invalid and should not be accepted. A receipt can be mailed to the customer if they choose to enter in their address at the end of the transaction. If they do not enter an address, please provide them with a written receipt.

6 Setting up your SAGE Swiper Account Once you complete and submit the SAGE Credit Card Swiper Sign Up form you will receive your SAGE MID# and account name within 5 days from SAGE Mobile by RAOM via . Please follow the instructions to set up a user name and password. If you already have an established account, Council will you your SAGE MID# within 5 days of your form submission. Your previous username and password are still active. If you do not remember your username and password, please call FAQs Q: Can I use the SAGE Mobile app on my ipad or tablet? A: No. Unfortunately the app only works on smart phones. Q: Who can I call if I have an issue with my SAGE account? A: The troop SAGE account help number is Q: Can the user access the original receipt from a transaction already processed online? A: Yes. Complete history is available both in the SAGE Payments application on the smart device and from the online portal:

7 FAQs Continued Q: How does SAGE Mobile work? A: Sage Payments mobile works the same way any card processing system would; your customer gives you a credit/debit card number, you key it in OR swipe the card. If the sale is authorized, the funds are transmitted electronically from your customer s bank to your troop bank account within hours. Q: What credit cards can I accept with SAGE Mobile All major card brands are accepted via SAGE Mobile; Visa, MasterCard, and Discover. A: Can I accept debit cards? Yes, as long as it has the Visa, MasterCard or Discover logo. Q: Can more than one person use a single SAGE Mobile User ID at the same time? After setting up your account, log in to mysagemobile.com with the main line s username and password. Select the Manage Lines then select Manage Sublines. Click on the Add A New Line button and complete the form. During this process, you will be creating a username and password for the additional line. *The additional line still needs to be activated for it to be used with the Sage Payments mobile application. Activate the additional line by logging out of the main line's user login and re-log using the new line's username and password. This will activate the new line's username and password. Q: How much data does a card transaction use on my mobile device A: Less than one size.

8 Downloading and Using your SAGE Mobile App and Swiper

9 Downloading and Using your SAGE Mobile App and Swiper

10 Downloading and Using your SAGE Mobile App and Swiper

11 Downloading and Using your SAGE Mobile App and Swiper

12 Downloading and Using your SAGE Mobile App and Swiper

13 Sample of SAGE Receipt GSAK Council Store 3911 Turnagain Blvd East Anchorage, AK SALE 2/6/ :59 pm AKST Entry Mode: Keyed TRANS ID: AUTH: 08053G ****5676 $0.50 Item 1 QTY: 1 PRICE: $0.50

14 SAGE Reference Guides and Contact Information Sage Mobile Reference Guide, Instructions for Downloading the Sage App and the Sage Mobile User Guide can be found at Service and Support Monday-Friday 8am-12am ET Saturday-Sunday 8am-8pm ET A Merchant ID # ( XXXXXX) and account name will be needed Need Additional Mobile Swipers? Go to to order your own troop Swiper (MID# and account name required)