Peter Fletcher Transport for London

Transcription

1 Peter Fletcher Transport for London

2 23 MARCH 2017 Innovative approaches to delivering an accessible transport system in London Peter Fletcher Communications and Engagement Manager, Accessibility

3 Today s discussion topics Who we are and the challenges we face Accessibility challenges - for customers - for us Our achievements and plans - London Underground s strategy and mission The role of engagement in transport innovation - Our campaigns The role of technology and data Q&As

4 Who we are and the challenges we face

5 INNOVATIVE APPROACHES TO DELIVERING AN ACCESSIBLE TRANSPORT SYSTEM IN LONDON We own and operate the largest transport network in Europe

6 Challenges INNOVATIVE APPROACHES TO DELIVERING AN ACCESSIBLE TRANSPORT SYSTEM IN LONDON

7 Accessibility challenges

8 INNOVATIVE APPROACHES TO DELIVERING A N ACCESSIBLE TRANSPORT SYSTEM IN LONDON Accessibility challenges for customers Nobody in London should be denied the opportunity to make the most of what it has to offer in work, travel and leisure Mayor s manifesto Inaccessible transport restricts the ability of disabled people to be socially and economically active citizens An accessible network cannot be achieved through improving step-free access alone, so we must take a holistic approach to making the network more accessible for all our customers

9 INNOVATIVE APPROACHES TO DELIVERING A N ACCESSIBLE TRANSPORT SYSTEM IN LONDON Accessibility challenges for us Network not originally built with accessibility in mind Costs of lifts and station refurbishments Congestion and crowding Giving older and disabled customers confidence to travel Customer behaviour Awareness of existing materials and services Utilising and taking advantage of developments in data + technology Delivery with partner organisations i.e. franchisees (LOROL) and boroughs

10 Our achievements and plans

11 INNOVATIVE APPROACHES TO DELIVERING A N ACCESSIBLE TRANSPORT SYSTEM IN LONDON Our achievements and plans Infrastructure 71 step-free stations (30 more in the next 5 years) 40 of 83 step-free Overground stations Platform humps and manual boarding ramps All new lines accessible Elizabeth Line and Crossrail 2 Fully accessible buses, piers, trams and DLR 95% of bus stops accessible

12 INNOVATIVE APPROACHES TO DELIVERING A N ACCESSIBLE TRANSPORT SYSTEM IN LONDON Our achievements and plans London Underground Strategy Reducing physical barriers to using the Tube; Making it easier to use our existing network and interchange to and from other modes; Stations design; Delivering great customer service

13 INNOVATIVE APPROACHES TO DELIVERING A N ACCESSIBLE TRANSPORT SYSTEM IN LONDON Further plans London Underground Mission 2017/18 To deliver the greatest accessibility improvement in the Tube s history To increase SFA from 26% of stations today to 40% of stations within the 5 year TfL plan (2021/22) 30 additional step-free stations and wider accessibility improvements Deliver schemes in a more innovative way that engages our suppliers to deliver quicker and cheaper To engage with our stakeholders before and during delivery

14 INNOVATIVE APPROACHES TO DELIVERING A N ACCESSIBLE TRANSPORT SYSTEM IN LONDON Our achievements and plans Buses, Taxi and PHVs and Rolling Stock design 95% of all bus stops fully accessible Bell pushes with S in Braille and colour contrasted handrails Special bell pushes for the driver to deploy ramp Mechanism to lower the bus and wheelchair ramps Tightening laws around carrying guide dogs in taxis and PHVs Rolling stock with high colour contrast against train walls for visually impaired people

15 The Role of Engagement in Transport Innovation

16 INNOVATIVE APPROACHES TO DELIVERING A N ACCESSIBLE TRANSPORT SYSTEM IN LONDON The work we do with our stakeholders Thousands of interactions around 4 broad categories: Scrutiny and accountability Working in partnership e.g. Third-party endorsement of campaigns Information, engagement, consultation Issue resolution Understanding the gain points for disabled customers is key to improving our services

17 Our Campaigns

18 18 Buggy campaign We hosted UK s first ever buggy summit in 2016 Manufacturers, retailers and parent groups discussed buggy X wheelchair issue 5 transport-friendly buggies chosen

19 19 POMAS badge + card In spring 2017, we ll launch a badge to help customers with invisible impairments We successfully trialled it in % of participants said they would recommend it First European transport provider to recognise invisible impairments and conditions in such a way

20 20 Come on Board Local Engagement We engage directly with disabled and older customers Raise awareness of: 15 accessibility maps and guides Travel Support Card Assisted travel (mentoring services, Diala-Ride) Turn up and go Taxi Card

21 The Role of Technology and Data

22 INNOVATIVE APPROACHES TO DELIVERING A N ACCESSIBLE TRANSPORT SYSTEM IN LONDON We must cater for all Londoners Accessible information action plan: Improve and increase printed information Increase use of digital information Support app developers to promote accessible travel information Improve Journey Planner Better equip frontline staff Improve information for customers with visual impairments such as Wayfindr

23 Address 16pt Regular address Contact Peter Fletcher Telephone