POSITION DESCRIPTION December 2016 POSITION TITLE LOCATION Wellington/Auckland INCUMBENT RESPONSIBLE TO POSITION PURPOSE FUNCTIONAL RELATIONSHIPS OTHER RELATIONSHIPS General Manager Stakeholder Engagement To support our industries to enable staff development by engaging and supporting workplace training by providing advice and support to employers and trainees, that supports them meeting skill development needs. Using HITO s selected business model to implement effective techniques that supports learners through to successful completion of their qualifications, by providing advice and support to employers, that supports them meeting skill development needs. To build effective relationships with organisations in their communities and respective regions that foster growth through identifying new business opportunities. To act as an advocate for industry training and HITO products and services To build the profile and status of HITO to enable the achievement of targets and Educational Performance Indicators. s General Manager Stakeholder Engagement National Quality Assurance Manager National office management and team Talent Broker Sales Managers Employers Trainees Training providers School careers advisors TEC MOE NZQA Maori and community organisations Business Associations Hairdressing and Beauty Associations Industry suppliers Regional Apprenticeship Committees Local government Organisations who have a potential sources of future apprentices Page 1 of 6
PRIMARY OBJECTIVES KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS PERSONAL ATTRIBUTES Supporting employers and trainers to meet their training needs and helping trainees complete their qualifications Seeking to understand skills gaps and assist in the development of products to fill those gaps Identifying new opportunities for business development Working with the General Manager Stakeholder Engagement and National Quality Assurance Manager to develop innovative strategies to deliver quality training Working as part of the greater HITO team to meet training targets and assisting with the recruitment of new apprentices and trainees Maintaining relationships with stakeholders Representing HITO at regional events Contributing to regional business development projects as required Experience and a qualification in barbering, beauty, or hairdressing Hold assessment and moderation qualifications or be working towards these qualifications Excellent customer relationship management skills Work well to deadlines and targets Strong problem solving skills Understand how barbering, beauty, and hairdressing businesses function and how to meet their training needs Understanding of Unit Standards and NZQA is desirable Self motivated High initiative Excellent communicator Builds strong relationships Well-presented/fashion-conscious Skills in: Assessment and Moderation Barbering, beauty therapy, or hairdressing qualification Sales Customer service and relationship building Business development Administration Computer in Microsoft Office /CRM Literacy and numeracy assistance Operational expenditure Capital expenditure Signature Position Holder: Date: Signature GM Stakeholder Engagement: Date: Page 2 of 6
BROAD AREA Training Plans KEY ACCOUNTABILITIES KEY ACTIVITIES/DECISION AREAS Provide advice and communicate the benefits of training and development to the workplace and/or trainee. Seek to understand the needs of the business / stores and ways to add value to potential and existing customers. Use understanding of HITO s products and services and apply them to good effect in the workplace. Assist customers in the selection of HITO programmes and, if appropriate, the most relevant providers of additional or off job education and training. Demonstrate innovative solutions to work through barriers to successful training. Ensure LLN practices are part of the coaching and learning process, including use of the LLN assessment tool. Undertake training needs analyses with SLMs and National Quality Assurance Manager and develop training plans Monitor and assist in the effective delivery of training Page 3 of 6 Maintain consistent and regular contact with workplaces, trainees, and employers to ensure progressive achievement of programmes at acceptable levels. Support workplace verifiers and assessors as required. Provide assessment and/or verification services as required. Complete administration within required timelines or, where none are provided, in a timely manner. Coordinate assessment and verification processes as required and meet all moderation requirements set by HITO. Ensure all possible systems and processes are in place to support workplaces and assist the employer to track trainees progress with an agreed training plan. Provide trainees with mentoring and coaching as and when required to support retention and achievement of goals. Business development Identify business opportunities for further development. Conduct research into new business development opportunities. Manage key customers on a regional basis. Develop new business through building and managing relationships. Business delivery Meet agreed targets assigned for a specific period, relating to sign ups, new business, credit achievement, and completions within programme duration. Recruitment of apprentices and trainees As required by agreements entered into with customers, actively recruit candidates for national qualifications and apprenticeships. Involve employers with HITO and assist in engaging them in education and training programmes to meet their skill development needs. Ensure trainees meet HITO criteria to enrol. Relationship building Develop, maintain and encourage a high level of customer support with all internal and external stakeholders.
Create good relationships with verifiers, workplace assessors and trainers so that trainees are well mentored and motivated in their training. Use a range of appropriate interpersonal styles and behaviours to communicate effectively with others. Network effectively and develop the confidence of both employers and learners. Ensure prompt action for customers in regards to all administrative and general enquiries. Attend regional Stakeholder meetings when required. Conduct Modern Apprenticeship meetings as required. Attend assessor meetings and advisory groups as required. Support for HITO staff Maintain a positive relationship with HITO staff. Ensure all documentation required for data entry is provided to the HITO support team in a timely manner with high attention to detail provided. Ensure all assessment documents are completed to the required standards when conducting assessment. Set agreed timeframes for assistance with response to queries. Maintain high levels of communication to enable the Customer Support Coordinators to provide a high level of administrative support. Reporting and administration Regularly updated call cycles ensuring there is a purpose based focus to the visit. Customers to receive visits as per HITO delivery and business models. All reports and forms required to fulfil the requirements of training agreements and internal reporting are submitted on time. Provide assistance and information to the General Manager Stakeholder Engagement as required. Provide assistance and information to the General Manager Stakeholder Engagement to develop innovative strategies and systems that provide easy access to quality training as required. Contacts and stakeholders are collated in a database that is kept up to date, including meeting notes and tagged correspondence (ITOMIC). ITOMIC database updated frequently and to required standard. All mail and paperwork from customers is dealt with in a timely fashion ensuring appropriate action is taken and paperwork is forwarded to the appropriate person for processing/follow up as required. Projects Organising forums and required events, representing HITO at Regional Events and Forums. Undertake regional business development projects as required. As a member of a project team, actively contributing to qualification and training resource development. Attend Graduations where necessary. Health and Safety Comply with all relevant health and safety legislation, standards and codes of practice, policies and guidelines held at HITO, or working on customer sites, and while driving in HITO branded vehicles. Page 4 of 6
Maintains a current clean driver s license at all times. Observes all road rules while driving, and adheres to safe driving principles with respect to speed, road and weather conditions, fatigue, and passenger behaviour. TECHNICAL COMPETENCIES/PROFESSIONAL EXPERTISE An understanding of what makes HITO successful. An understanding of training and education principles and processes particularly as they apply to adult learners and assessment practice in the workplace. An in depth understanding of the HITO sectors. Effective communication and relationship building skills (business focus & approach). Knowledge of the New Zealand Qualifications Framework and unit standard based training. Completed Unit Standard 4098 and related qualifications in Adult Learning and Assessment. Results focused particularly in the area of Education Performance Indicators (EPI s) as set by TEC and Key Performance Indicators (KPI s) as set by ServiceIQ. Able to demonstrate high levels of self-motivation, initiative and innovation. An understanding of the labour market and skill development issues that are relevant to service industries. A high level of customer service skills that reflect positively on HITO and demonstrate an ability to act as an adviser and assessor on training issues to employers and their staff. Able to work autonomously; manage a wide geographic territory and manage time productively. Effective team member who is productive and willing to contribute. Able to identify areas for improvement in knowledge or processes and address these by implementing appropriate strategies both internally and externally. Able to demonstrate self-leadership through effective decision making with the ability to be able to prioritise, focus and take action to overcome obstacles and seek a solution. Capable of meeting reporting requirements and producing effective call cycles. Demonstrate sound judgement based on the analysis of all relevant information. Good problem solving skills, coupled with creativity and practical application of solutions. Page 5 of 6
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