POSITION DETAILS: Title: Compliance Officer Department: Auckland Regional Public Health Service (ARPHS) Date: April 2015 Professional Reporting Line and Reports to: Programme Supervisor Health Promotion PRIMARY FUNCTION: The Compliance Officer s area of responsibility is to carry out ARPHS regulatory responsibilities by identifying and monitoring areas of compliance to ensure effective enforcement of the Sale and Supply of Alcohol Act 2012 and the Smokefree Environments Act 1990 Accurate investigation, assessment and reporting of all type of liquor licence applications Supporting the inclusion of a public health perspective in the liquor licensing process Preparation of oppositions, including briefs of evidence and presentations at District Licensing Committee and Alcohol Licensing Regulatory Authority hearings Conducting visits and controlled purchase operations when appropriate Investigation of smokefree complaints and preparation of smokefree prosecution files when appropriate Active relationship building and networking with stakeholders and networks appropriate to support the compliance goals and objectives Support the development and maintenance of strategic relationships which contribute to the achievement of health outcomes Keep up to date with legislative knowledge, case law, research and developments relevant to the compliance work programme. SERVICE DESCRIPTION: ARPHS delivers public health services on behalf of the three District Health Boards (DHB s) in the Auckland region. ARPHS is a fully integrated public health unit delivering promotion, protection and screening programmes designed to improve the health and wellbeing of the populations of the Auckland region. ARPHS focuses on a whole-of-population approach to improving the environments in which people are born, live, learn, work and play, in order to support health and wellbeing. Our commitment to the Treaty of Waitangi: We work in partnership to support manawhenua aspirations for health, wellbeing and reduction of inequalities. As a Crown agent we support manawhenua in its role to manaaki (care for) all people within its tribal rohe (area). We ensure participation of mata waka (those with affiliations other than manawhenua) in planning and providing services that promote the wellbeing of all Aucklanders.
ARPHS values: being action oriented; building and maintaining healthy relationships; valuing diversity; acting with integrity. ARPHS goals: In partnership with manawhenua, striving always to reduce health inequalities, we work across three domains: Excellence in Core Delivery Goal 1: Deliver effective and efficient public health services. Goal 2: Build effective relationships with communities and stakeholder organisations. Goal 3: Develop and strengthen the public health workforce. Leadership & Advocacy Goal 4: Be an innovative leader in public health. Goal 5: Work collaboratively to address inequalities in health status. Future Focused Goal 6: Actively influence the sustainable development of the Auckland Region. Goal 7: Be responsive to emerging public health challenges. KEY ACCOUNTABILITIES Key Result Area Expected Outcomes/Performance Indicators Inspections and monitoring of liquor licensing applications Building relationships and networking Identify grounds for oppositions to liquor licences. Where appropriate prepare cases and briefs of evidence and appear before the District Licensing Committees and Alcohol Regulatory Licensing Authority Ensure correspondence is accurate and helpful to all participating agencies i.e. Licencing Inspectors and Police Foster relationships with Inspectorates and Police to maintain and address emerging issues relating to effective enforcement of the Sale and Supply of Alcohol Act 2012 (e.g. CLEG meetings) Work with programme supervisors, clinical partners and Health Improvement Managers to identify existing and new stakeholder relationships relevant to ARPHS priorities for alcohol and tobacco compliance and control, such as Auckland Council, Ministry of Health, and NZ Police Model ARPHS values in all interactions with key stakeholders, internally and externally Actively participate in multi-agency operations to strengthen Host Responsibility implementation and enforcement Work to raise the profile of ARPHS as an effective and proactive agency in the monitoring and enforcement of the Sale and Supply of Alcohol Act 2012 Ensure correspondence is accurate and helpful to all participating agencies i.e. Licensing Inspectors and Police. Provide comprehensive reports as requested Support the provision of strategic leadership and coordination within regional forums of key regulatory and non-regulatory partners (including Police and Licencing Inspectors).
Investigate complaints under the Smokefree Environments Act (1990) following appropriate protocols and conduct proactive Smokefree enforcement checks as per the Ministry of Health Smokefree Compliance and Enforcement Manual Provide leadership capabilities Investigate complaints under the Smokefree Environments Act 1990 and follow up on, as appropriate, following the recognised protocols and procedures Respond to requests from external stakeholders for advice and information provision Perform proactive monitoring of tobacco retailers to ensure compliance with the Smokefree Environments Act 1990 year), including tobacco retailer compliance checks and controlled purchase operations. Ensure effective sector leadership by providing directly or supporting existing leadership, both within ARPHS and externally. Ensure the integrity of ARPHS programmes and service is maintained Monitor and respond as appropriate to issues which arise within areas of responsibility by providing timely, high quality information, and advice to the Programme Supervisor Produce and support reports, develop materials and support the evaluation of relevant programmes Participate and support other relevant or related health promotion or protection programmes that contribute to achieving health outcomes Respond appropriately to changes in legislation in agreement with Programme Supervisor. Emergency Response All Auckland Regional Public Health Service employees are expected to respond in an emergency situation to: Protect the health of the affected population in a civil defence emergency Contribute to the implementing of response & emergency and pandemic incident response plans Enable the provision of business continuity of the service Participate in rosters to ensure work coverage during response & emergency events. Treaty of Waitangi and Cultural Responsiveness The Auckland Regional Public Health Service is committed to its obligations under the Treaty of Waitangi. As an employee you are required to give effect to the principles of the Treaty of Waitangi Partnership, Participation and Protection. Health & Safety The Auckland Regional Public Health Service (ARPHS) is committed to achieving the highest standard of health and safety for its staff. All employees are expected to take initiative, identify, report and resolve issues that may cause harm to themselves or others in the organisation. As an employee of ARPHS, the health and safety of clients and colleagues, as well as your own, are your responsibility. You are expected to work safely at all times and to actively participate in health and safety programs in your area. It is expected that you will report all accidents and potential hazards to your manager.
Continuing Professional Development / Standards To be responsible for aspects of own professional development by: Attaining Level 3 Competencies in Public Health as set out in ARPHS Competencies Programme Fulfilling all requirements to maintain statutory appointments Attending educational opportunities relevant to the role Participating in continuous improvement activities such as peer review Contributing to the development of ADHB s workforce within your area of influence Demonstrating leadership appropriate to expected level of professional practice Actively maintaining competencies relevant to professional standards/accreditation In partnership, fulfilling your own responsibilities within ADHB s performance review process by completing an annual personal development plan and establishing annual goals, objectives, performance targets and strategies to meet these. Quality & Risk The Auckland Regional Public Health Service is committed to the concept of quality improvement. As an employee you are expected to actively participate in quality improvement and risk management, both at a professional level and service level. Authorities: This position has delegated authority as per the ADHB Policy Manual. FTE Budget Accountability (if applicable): Direct Reports: N/A N/A Relationships External Internal Committees/Groups Auckland Council Inspectorates NZ Police Hapai Te Hauora Tapui Alcohol Healthwatch Health Promotion Agency Licence applicants and members of the public Other relevant individuals/groups/organisati ons as identified. Programme Supervisor Health Promotion Health Improvement Manager Health Promotion Team Health Protection Manager Health Protection Officers Medical Officer of Health/PHMS Support Services Maori, Pacific Advisors All ARPHS Staff National Public Health Alcohol Working Group (NPHAWG) CLEG meetings Other relevant committees/groups as identified.
Person Specification Education & Qualifications Essential Professional A specific undergraduate +/- post graduate qualification(s) within the appropriate discipline Or extensive experience in an enforcement/compliance or health promotion role Full & Current Drivers licence Willingness to travel and work flexible hours if/as required. Experience/Knowledge Three or more years experience in alcohol and tobacco regulatory work/ health promotion or another relevant discipline Relationship management Experience in the public health and/or social development/education sectors Have demonstrated health promotion networks within the Auckland region Proficiency in the use of the internet, web-based software and Microsoft Office software Proficiency in writing and presenting information A sound knowledge and experience working within the Treaty of Waitangi principles. Desired An understanding of the principles and practices of Te Pae Mahutonga, the Ottawa Charter and other health promotion frameworks Knowledge of te reo me ona Tikanga Relevant post-graduate study or progress towards completion where this is available Smokefree Enforcement Officer Designation. Experience in working with research and evaluation frameworks Knowledge of government strategies: Primary Health Care Strategy, HEHA, Reduce Inequalities and He Korowai Oranga Knowledge of social research and evaluation methods with ability to analyse social/ scientific research. CRITICAL COMPETENCIES COMPETENCY Customer Orientation Process Management DESCRIPTION Develops positive working relationships with people who interface with the role, identifies and seeks to meet their needs. Treats them as first priority and improves service. Pays attention to detail; ensures high levels of accuracy and consistent quality. Monitors the ongoing integrity of the contracting process. Assists with all aspects of process.
Self Management Flexibility Communication / Interpersonal Skills Team Work Value Diversity Judgement / Decisiveness Learning Computing Sets high standards and strives to achieve stretching goals. Displays drive and energy and persists in overcoming obstacles. Copes with stress, is resilient to change and manages boundaries with colleagues effectively. Is proactive and displays initiative. Able to adapt to changing demands; work on one-off tasks and information requests with flexibility and work to different and, at times, competing deadlines. Actively listens, drawing out information and checking understanding. Expresses information effectively, both orally and in writing; adjusts language and style to the recipients and considers their frame of reference. Has good communication skills including report writing, media, group facilitation and negotiation. Collaborates with fellow team members and other work groups. Actively contributes to and accepts consensus decisions. Support others in achieving goals. Recognises and respects individual difference. The ability to relate to, work and communicate effectively with people from a wide variety of cultural and social backgrounds. Understands significance of Te Tiriti o Waitangi and displays cultural sensitivity. Supports and values inequalities cultural practices. Appreciate insights and ideas of all individuals and works effectively with these differences. Considers and develops options, identifies pros and cons and makes appropriate timeframes and levels of responsibility. Recognises critical factors and weighs up risk appropriately. Knows when to ask for help. Constantly strives to build knowledge and skills; acknowledges and learns from mistakes and improves outcomes. Able to use standard software applications and to undertake relatively complex tasks in one or more areas (e.g. completion of documentation in word, creation of detailed Excel spreadsheets with formulae and use data bases). Variations to Position Description This position description describes the accountabilities and requirements of the position and is intended as a guide to the main elements of the role and should not be considered as a complete listing of all duties and tasks that may be undertaken. This position description is not intended to be restrictive and may change as a result of consultation with the post holder or changes internally or externally to the organisation. This position description is subject to review dependent on the needs of the service; any amendments will be discussed with the post holder.
WORKING FOR ADHB EXPECTATIONS OF EMPLOYEES CITIZENSHIP All employees are expected to contribute to the innovation and improvement of Auckland District Health Board as an organisation. This means: Using resources responsibly Models ADHB values in all interactions Maintaining standards of ethical behaviour and practice Meeting ADHB s performance standards Participating in organisation development and performance improvement initiatives Helping to develop and maintain Maori capability in ADHB, including developing our understanding of the Treaty of Waitangi and ways in which it applies in our work Raising and addressing issues of concern promptly. THE EMPLOYER AND EMPLOYEE RELATIONSHIP We have a shared responsibility for maintaining good employer/employee relationships. This means: Acting to ensure a safe and healthy working environment at all times Focusing our best efforts on achieving ADHB s objectives. A performance agreement will be reached between the employee and their direct manager and/or professional leader containing specific expectations. CONSUMER/CUSTOMER/STAKEHOLDER COMMITMENT All employees are responsible for striving to continuously improve service quality and performance. This means: Taking the initiative to meet the needs of the consumer/customer/stakeholder Addressing our obligations under the Treaty of Waitangi Involving the consumer/customer/stakeholder in defining expectations around the nature of the services to be delivered and the timeframe Keeping the consumer/stakeholder informed of progress Following through on actions and queries Following up with the consumer/customer/stakeholder on their satisfaction with the services. PROFESSIONAL DEVELOPMENT As the business of ADHB develops, the responsibilities and functions of positions may change. All staff are expected to contribute and adapt to change by: Undertaking professional development Applying skills to a number of long and short term projects across different parts of the organisation Undertaking such development opportunities as ADHB may reasonably require.