JOB DESCRIPTION Lifeline

JOB DESCRIPTION Lifeline JOB IDENTIFICATION Job Title Service Manager recovery and mentoring service. Reports To Area manager Location Working across main base to be agreed Hours 35 hours Salary NJC 36 40 30,111-33,999 Date Updated July 2014 OVERALL PURPOSE To be responsible for strategic leadership, transformation and management support across the whole of the Recovery and mentor service. To ensure that the Service s key functions (SPOC, Recovery navigation, meet and greet, assertive outreach, single assessment framework, core mentoring, recovery communities)are fully integrated, flexible, effective, and provided to a high standard. To take a lead role in promoting, developing and integrating the Service within the local community, across localism and health and social care agendas, and with key stakeholders. To lead, manage and develop a team including a Team Leader and lead workers to build a dynamic, creative, and competent management team and workforce within a culture of continuous business and performance improvement. To develop and embed a strengths-based, recovery-orientated, change and outcomes focused approach, based on personalisation, responsibility, co-production, community development and partnerships. To be responsible for strategic operational management, performance management, professional development, business development, stakeholder engagement, governance and reporting. To provide community based initiatives including mutual aid to enable service users to increase and maintain their recovery capital ORGANISATIONAL POSITION See attached information pack. MAIN DUTIES AND RESPONSIBILITIES Operational Management: To lead on the Service model and delivery, ensuring compliance with the Service specification and contract objectives and targets. To work closely with function leads to ensure effective delivery in each area of responsibility. To assist in the production of Service business plans for the management and development of the integrated Service. To lead on ongoing developments of the Service, through staged action plans, in line with local needs and organisational or national direction and best practice. To take overall responsibility for the operational day-to-day management of the Service, ensuring 1

consistent and appropriate delivery in line with organisational values and principles. Oversee data collection, information management and communication systems. To manage and coordinate efficient and effective staff deployment across the Service and geographical area, and within each function, to provide adequate cover for all aspects of the Service. To ensure that the treatment approaches, models and interventions delivered are appropriate, evidencebased, and effective to meet the emerging needs of beneficiaries and stakeholders, ensuring ongoing evaluation. To develop quality and customer focused services for all drug and alcohol users and their families throughout, which are accessible, consistent and seamless. To ensure service users and other stakeholders are involved in the design, ongoing improvement and evaluation of services. To actively manage diversity and promote equality and rights throughout all aspects of the Service. To ensure adherence and implementation of all local, organisational and national policies relevant to delivery of the service, the workforce and beneficiaries. Performance and People Management: To performance manage at Service and function level through overseeing: delivery of contractual requirements, targets and outcomes; work plans and objective setting; evaluation and monitoring. To manage the continuous improvement of quality and performance across functions and within an integrated model of service delivery, through ongoing evaluation. To develop outcomes and targets, programmes and performance measures, where they are inadequate or do not exist. To be responsible for workforce learning and development across the Service, implementing corporate, and national frameworks and occupational standards as appropriate. To ensure effective communication and engagement with staff, and dissemination of information, on service, organisational, and industry developments which is clear, relevant, timely, and up to date. To ensure clarity of management, teams and roles within the Service, whilst developing a flexible and integrated workforce able to work across functions and interventions, and preventing silo based delivery. To develop an active and productive learning environment, promoting mentoring, peer work, volunteering, co-design, talent development and capacity building, and ensuring adequate support of these areas. To ensure effective team functioning, good working relationships and a cohesive management team. To provide professional leadership through: first line support to direct reports; decision making; leading by example; maintaining appropriate expectations, culture and values; embracing and implementing change. To provide operational management of direct reports through consistent and quality provision of supervision, objectives, appraisal, induction, disciplinary and grievance and absence management. To address areas of poor performance by individuals and teams, implementing corporate HR procedures. To develop and maximise the potential of direct reports through skill development opportunities, coaching, engagement, motivation, team building and delegation. To support direct reports to be competent to meet individual, service and organisational objectives, matching training and resources to job roles and individual needs. To have overall responsibility for effective recruitment and retention of staff and volunteers. Business Development and Engagement: To explore opportunities for business growth and development, locally and regionally. To explore new sources of local funding and investment. To respond to specific opportunities by attending bidder events, undertaking business intelligence and needs analysis, and contributing to bid writing and tendering processes. To engage with Lifeline and Changing Lives Managers, partners, funders, organisations, and service users to develop responses that are strategy-focused, customer-focused, collaborative, creative, efficient, and effective. To ensure local presence, development of networks, and engagement with external stakeholders, to promote partnership building, business opportunities, marketing, reputation building and integration. To contribute to corporate bidding activity where relevant, as required by the Area manager. To maintain sound strategic awareness of substance misuse policy regards adults and young people, and of other health, social care and justice agendas at industry, local and organisational levels. 2

Governance and Reporting: To report directly to the Area Manager, producing reports and data to the Area manager and Central teams. To be the main line of contact for commissioners, including on issues regards staffing, finances, delivery. To be responsible for overall contract performance and monitoring, reporting to commissioners and stakeholders, through the coordination and provision of activity and outcomes reports and data. To utilise Service data to facilitate business decisions and reporting, locally and organisationally. To effectively manage governance and quality within the Service, implementing local, corporate and national requirements, policies and best practice, including mechanisms for effective clinical governance. To be responsible for overall expenditure against the Service budget, ensuring financial viability and transparent, consistent financial and contractual records at all times. To identify and mitigate financial, operational and contractual risks within the Service. GENERAL DUTIES To personify and promote a positive, collaborative and recovery-focused work ethic. To present a professional appearance, maintain an orderly working environment, and act at all times to uphold the good reputation of Lifeline Project, leading by example. To be responsible for ensuring that all visitors and users of the service have a positive experience, by being welcomed in a responsive, helpful and professional manner, and by dealing promptly with any inappropriate behaviour by staff, volunteers or service users. To attend required meetings at appointed times, maintain professional personnel and management records and data, and meet deadlines. To work flexibly across the whole county, including late working, weekends as required. To proactively maintain own professional knowledge, development and practice, and contribute effectively to management meetings and supervision. To ensure risk and safeguarding issues are effectively assessed and addressed, reporting any potential risk and safeguarding issues to ensure the protection of staff, service users and children. To work within professional boundaries, maintaining safety and appropriate confidentiality at all times. To promote, contribute to, and implement corporate initiatives as required. To demonstrate clear commitment to Lifeline s Mission, Vision, Values and strategy, ensuring that they inform, and are embedded within, service planning, integration and delivery. To read and comply with all published Lifeline policies and procedures, at the start of employment and whenever they are added to or changed. To work flexibly within the organisation to undertake such other reasonable duties and responsibilities, at any location within reasonable daily travel from your main place of work. To carry out responsibilities with clear regard to Lifeline s Equal Opportunities, Health and Safety, and other relevant employee focused policies and procedures. JOB DESCRIPTION AGREEMENT This is an outline job description and may be subject to change according to the needs of the job, in consultation with the post holder. Job Holder s Signature Post Holder s Signature Date Date 3

Service Manager recovery and mentoring service. Person Specification All criteria are Essential unless otherwise indicated Experience Experience of operational management and leadership, including line management, workforce development reporting and governance. Experience of leading on specific areas of service or business development within a business, health, social care or justice setting. Experience of setting up community based services to increase recovery capital and support. Experience of change or transformational management (desirable). Experience of budget, contract and risk management. Experience of coordinating interventions that support individuals to develop their personal capital (desirable). Experience of working as part of a management team, taking collective responsibility for meeting service or organisational objectives. Knowledge Knowledge and application of management practice in relation to the supervision, support, development and performance monitoring of staff. Knowledge and understanding of management practice in relation to performance management and the delivery of high quality and responsive services. Knowledge and understanding of quality frameworks, clinical governance, and policies relating to risk and the safeguarding of children and vulnerable adults. Knowledge of strengths based approaches (recovery, personalisation or desistance) and an understanding of the role of individuals and communities in supporting these. Knowledge of national drug and alcohol policies and agendas, and/or a commitment and record of working within national policy areas. Knowledge of how to address the challenges faced by drug and alcohol users whose choices are limited by access because of geographic isolation. Qualifications and Training Relevant degree or professional qualification (NVQ level 4 minimum) in a related field (eg. Management, Health Care, Social Work, equivalent overseas qualification). Management related qualification/s or training. Evidence of continuous professional development (desirable). Skills and abilities Ability to provide effective leadership and professional development in order to achieve responsive and effective services. Ability to manage and understand financial, resource and risk implications when planning and developing services. Ability to develop partnerships and contribute to the commissioning process. Ability to engage, consult and integrate with external stakeholders and communities. Ability to successfully manage periods of major change and restructure. Ability to develop and coordinate flexible and outcomes-focused services to meet the needs of people from diverse backgrounds and with multiple needs over a wide geographic area. Ability to provide reports and data (verbally, written and electronically) to a standard that is appropriate to a range of audiences (internal and external). A commitment and contribution to the continuous improvement of service and business development. A commitment and contribution to the maintenance of high standards of care and service delivery. A commitment to the development of a learning environment and the co-production of outcomes. 4

Additional Factors A commitment to equality of opportunity and anti-discriminatory practice. A desire to work within, and develop, a culture that is positive, dynamic, forward thinking and outcomesfocused. A full driving licence and access to own transport 5