This document gives a high level overview of CCM and instructions on how to submit a payroll or EE maintenance or census Work Order.

Transcription

1 CCM User Guide This document gives a high level overview of CCM and instructions on how to submit a payroll or EE maintenance or census Work Order. Sections within this document: CCM Overview Submit Payroll or EE Maintenance Work Order Submit Census Work Order EE Report Notifications Select this link to view the CCM Manual Submission Webinar. CCM Overview Browser Requirements: CCM is certified for Microsoft IE 9.0, 10.0, & CCM is NOT certified for Google Chrome or Mozilla Firefox. CCM allows clients to perform daily activities related to data collection, validation, correction, and funding for payroll, employee maintenance and census data. Client Select The Client Select screen lists all of the Clients to which the user has access. If the user has access to more than one Client, Client Select is the landing page upon login. Please Note: If the user has access to only one Client, Browse Work Orders will be the landing page upon login. 1 P a g e

2 Browse Work Orders The Browse Work Orders screen allows users to track and manage their work orders by providing a view of all work orders at all stages of the process. If the user has access to only one Client, Browse Work Orders is the landing page upon login. Please Note: If the user has access to more than one Client, Client Select will be the landing page upon login. Please Note: Work Orders that have been deleted are only displayed when the user sets a filter to display Work Orders in the deleted status. Work Order Browse Action Key To set this filter: Within the Browse Work Orders screen, select the arrow in the Status field to access its drop down menu. Select Deleted. Select Search. DVW will display a list of Work Orders in the deleted status. Please Note: Available Actions are dependent on the Work Order status and the user s security level. 2 P a g e

3 Work Order Details Screen The Work Order Detail screen provides additional information about each individual work order. The user can access this screen by selecting the Work Order Detail icon in the Action column of the Work Order Browse screen. The Work Order Detail section of the screen provides the information that was displayed in the columns of the Work Order Browse screen along with the available actions for the Work Order s current status. The Work Order Activity Status section displays the actions that have occurred for the work order along with the start date, the user who performed the action, the activity s status and the date it was last modified. Please Note: Available Actions are dependent on the Work Order status and the user s security level. 3 P a g e

4 Validation History Browse Screen The Validation History Browse screen allows users to access past host validation messages for a Work Order by the date and time they were run. This functionality allows users to track the history of errors within the Work Order for the purposes of tracking issues resolution and user training needs. The user can access this screen by selecting the View Validation History icon/link in the Action column of the Work Order Browse or Work Order Detail screen. The browse screen summarizes the number of host errors for the Work Order by type and allows the user to select a validation instance for viewing details. Informational - Host messages produced which detail processing information such as folder names created and process start time. Please Note: Current host validation messages can be found by selecting the View Data, Edit Data or Correct Errors Action icon/link in the Action column of the Work Order Browse or Work Order Detail screen. Warning - Validation severity level that allows the continuation of the data forward through the defined workflow. Error - Validation severity level that halts the continuation of the data forward through the defined workflow. 4 P a g e

5 Validation History Detail Screen The Validation History Detail screen is displayed upon clicking on the Select icon for an instance on the Validation History Browse screen. The display is in the same format as the data correction screen in a read-only view. Field - Provides the name of the field causing the validation. Current Value - Provides the content of the field causing the validation. Validation Type - All validations reported will be Host type. Error Level - Provides the validation severity level. Error Description - Provides the validation message text. 5 P a g e

6 Create Work Order The Create Work Order screen allows users to create a new blank Work Order. An example of when a Work Order may need to be created is when submitting employee maintenance data that is not included in the normal payroll file. Note: Normal Payroll and Census Questionnaire Work Orders are autogenerated; therefore, the user will not need to create a Work Order. For further information on Work Orders, refer to the Submit Payroll or EE Maintenance Work Order and Submit Census Work Order sections within this document. 6 P a g e

7 Banking Information The Bank Information screen provides the ability to view the banking information stored in the recordkeeping system for a particular Client. If the Client in CCM includes more than one Plan, all banking information records for all plans appear. This screen provides information regarding Plan Name, Bank Name, Account Number and Account Type. Please Note: User s security level determines if the Banking Information screen is available. Banking information is necessary for completing the ACH Debit Funding process. A default bank record is defined within the recordkeeping system. During the funding process, the user can override the bank record default with a different bank record indicator if desired, as long as it is also stored in the recordkeeping system. CCM sends the selected banking information to the recordkeeping system when requesting a Cash Control Account ID during the ACH Debit funding process. The client may add, change or remove banking information by accessing the CCM Funding Form found on the esponsor / CCM landing page. 7 P a g e

8 Reports The Reports screen allows users to run on-demand reports within CCM. Reports may be run on line using the Run Report option or they may be downloaded in the following formats: PDF Microsoft Word Please Note: User s security level determines if the Reports screen is available. Microsoft Excel Depending on the type of report, the following report filters may be available: Date From Date To Client Participant Groups Validation Type Work Order Type Note: The Client field is case sensitive. Please Note: If a multi-page report is downloaded to Excel, each page will be on a separate tab. If you would like for each page to be on one tab, download the report to Word, open the file, select all, select copy, and then paste the contents into an Excel spreadsheet. 8 P a g e

9 Submit Payroll or EE Maintenance Work Order Create Work Order (if applicable) Complete the following steps to create a new Work Order. Note: Some work orders will be auto-generated (dependent on Work Order type and plan setup). To view work orders and determine if one must be manually created, refer to the Browse Work Orders screen. Note: The end user who initiates funding will need to log into DVW and select View Work Order Details on the WO that has a status of Await Work Order Post. The user will then need to move to another function in DVW or logout for the status to release the lock on the work order. 1. In CCM access Create Work Order > Add a New Blank Work Order 2. Populate Add Work Order screen Client Work Order Type Name Select work order type from drop down Description Input description of work order type, e.g. Weekly Payroll, Monthly EE Maint, etc. Start Date Input payroll beginning / effective date o For Payroll Work Orders First day after most recent pay date (check date) o For EE Maintenance Work Orders Input effective date End Date Input the payroll ending / effective date: o For Payroll Work Orders Input the Pay Date (check date) for the payroll being submitted. Note: Employer contributions to be accrued for prior plan years should enter the last day of that prior plan year here. o For EE Maintenance Work Orders Input the effective date Due Date Input date Work Order is due Frequency Select frequency from drop down Note: Do not select AdHoc for the frequency as the Work Order will not process. 3. Select Create 9 P a g e

10 Populate and Submit Work Order 1. Select Browse Work Orders 2. Locate Work Order to process 3. Select Begin Entry icon 4. Select appropriate Work Order population method: Manually Populate Work Order Copy an Existing Work Order with Financials Copy an Existing Work Order without Financials Populate Work Order via File Upload Populate Work Order via File Upload Note: Some clients will be set up with a default population method and this step will not be visible unless the Change Entry Method button is selected on the default screen. 10 P a g e

11 Manually Populate Work Order This method displays a grid for manual input of data. 1. Populate Common Data SSN/ID Input participants SSN Last Name Input participants last name First Name Input participants first name 2. Populate appropriate tabs, e.g. Contributions, Participant, etc. 3. Repeat steps 1 2 for each participant 4. Select Complete 5. Review summary to ensure data looks correct Note: If changes are needed, select Back button. 6. Select Submit Note: Selecting Save stores the currently entered data to the CCM database allowing for completion at a later time. Always select Save prior to sorting data, otherwise all unsaved data will be removed. 11 P a g e

12 Copy an Existing Work Order (with or without Financials) This method copies a previous period s file from a listing of Completed Work Orders of the same type. If Copy an Existing Work Order with Financials is selected, the user will be allowed to only make the required changes for the current period. The Copy will include trade worthy data fields. If Copy an Existing Work order without Financials is selected, the Copy will not include any trade worthy data fields. Note: For a Work Order to be copied, the Await Work Order Post activity under the Work Order Details screen must show a status of Completed. If there are no completed Work Orders showing as available to copy (clone), you can change the date range of the Work Orders in view. Usually, the date range is only set to view Work Orders with a due date up to one month prior to the current date. On the Select Work Order screen the Date From should be updated to a date on or before the last known due date of a completed Work Order. Then, select Search to update the date range in order to get any qualifying results. 1. Locate Work Order to copy 2. Select Select next to the Work Order to copy 3. Access Browse Work Orders or Work Order Detail screen and select Edit Data 4. Fill in the information on the appropriate tabs 5. Select Complete 6. Review Summary to ensure data looks correct Note: If changes are needed, select Back button. 7. Select Submit 12 P a g e

13 Prepopulate with Recordkeeping Data This method loads data into the Work Order by requesting a download of eligible participants from the Recordkeeping system. This will also include any expected loan repayments showing in Recordkeeping system. 1. Select Prepopulate with Recordkeeping Data Once the information has been retrieved, the work order status will change from loading to In Process 13 P a g e

14 Populate Work Order via File Upload This method loads data to the Work Order using an external file in a specifically predetermined format. The following file types are acceptable for uploading: Excel Excel (Windows 2007) Comma Delimited Fixed Format XML 1. Populate Upload A File screen File Format Select file format from drop down Select a File Select Browse and locate file to upload 2. Select Upload Note: To ensure file mapping specifications are correct, any change to a payroll file must be pre-communicated to your Plan Services Consultant. Refer to CCM template on the esponsor/ccm landing page for file requirements. If changes have been made to your payroll file that have not been pre-communicated to your Plan Services Consultant, the Work Order will remain in loading status. If a Work Order does remain in loading status for an extended period of time, please review the file being submitted to ensure the format has not changed and that the file is not password protected. 14 P a g e

15 Loading Errors Note: If there are loading errors, the following screen will be displayed. When the file contains the same error for all participants, only the first ten participants are displayed. Loading Errors are typically due to formatting issues that will affect all participants on the file. 1. Select Reset Ex: If all dollar amounts have more than two decimal points, only the first ten participants will be displayed to indicate that the entire column in question is formatted incorrectly. The screen below will display the Work Order Messages with information about the Loading Errors. Note: You may need to select the arrow to display these messages. 15 P a g e

16 Validations Review the Browse Work Orders or Work Order Details screen after submitting a Work Order to verify there were no errors found during validation. If any errors were found during validation, the status will indicate Errors Found. 1. Select Browse Work Orders or Work Order Details screen and select Correct Errors 2. Review error(s): If error can be corrected immediately, proceed to Correct Exceptions section. If error cannot be corrected immediately, proceed to Move Exceptions section. 16 P a g e

17 Correct Exceptions This option allows the user to correct errors prior to submitting the file to the recordkeeping system. Note: If a participant has multiple rows of data and an error is found, the Correct Errors screen will only show the participant s row 1 data, regardless of which row has the error To view all of the participant s data, refer to Correct Exceptions within Data Screen section. 1. Correct Exceptions Current Value Input corrected data Note: If there is not an option to update the field under the Current Value column or you would like to view the entire listing, refer to Correct Exceptions within Data Screen section. 2. Once all participants with exception errors have been corrected or moved to an Exception Work Order, select Complete 3. Review summary to ensure data looks correct Note: If changes are needed, select Back button. 4. Select Submit 17 P a g e

18 Correct Exceptions within Data Screen (if applicable) If the Exceptions screen does not have an option to update the field or you would like to view the entire listing, complete the following steps to correct the exceptions. 1. Select View All Participants 2. Make corrections to applicable participants / fields 3. Once all participants with exception errors have been corrected, select Complete 4. Review summary to ensure data looks correct Note: If changes are needed, select Back button. 5. Select Submit 18 P a g e

19 Move Exceptions This option allows the user to move participants to an Exceptions Work Order for processing at a later time. The remaining participants on the Work Order will be processed. 1. Select Move Exceptions checkbox to the right of the participant s name Note: Moving exceptions will create a new Work Order with all information from the affected participant(s) (including any contributions or loan payments). The new Work Order can be accessed via a link within the Work Order Detail screen under the original Work Order or in Work Order Browse by changing the Date To field to one day after the Work Order due date. If plan is ACH Debit, moving exceptions will create another debit for the Exception Work Order. 2. Select Move Exceptions Note: To move every participant with an exception, select Move All Exceptions button (the Move Exceptions checkbox does not need to be checked). 3. Confirm message: Verify the correct participants have been selected and select OK 4. Move Exceptions Move Exception Reason Input reason for moving exceptions Due Date Input due date of Work Order 5. Select OK 6. Once all participants with exception errors have been corrected or moved to an Exception Work Order, select Complete 7. Review summary to ensure data looks correct for participants not moved to the Exception Work Order Note: If changes are needed, select Back button. 8. Select Submit 19 P a g e

20 Funding Approval (Financial Work Orders Only) Complete the following steps on financial Work Orders once the Work Order status indicates Awaiting Funding Approval. 1. Access Browse Work Orders or Work Order Details screen and select View and Approve Funding 2. Review and populate Funding Approval screen Totals Verify totals are correct Forfeiture Credit Forfeiture Credit field will automatically populate with the amount of forfeitures available to use on the contribution. Leave as is or change to desired amount. Note: This field will only be visible if plan uses forfeiture credit to reduce contributions. Bank Account Select the bank account to pull the funds Note: This field will only be visible if plan is ACH Debit. 3. Select Approve to approve funding OR select Reject to reject funding Note: If Reject is selected a Reject Funding box will appear, input the reason for the reject and select Reject. Note: If the Work Order includes data for multiple plans, the Funding Approval screen will provide separate totals for each plan included in the Work Order. After funding is approved, the status of the Work Order will show as Complete. 20 P a g e

21 Financial Work Order Timing ACH Debit Note: If payment method is other than debit, post dates are dependent on when the employer s funds arrive at OneAmerica. The above timeline is dependent on OneAmerica business days. The above timeline is dependent on Eastern Standard Time. 21 P a g e

22 Submit Census Work Order Complete Census Questionnaire Work Order 1. Select Browse Work Orders 2. Locate Census Questionnaire Work Order 3. Select Begin Entry icon 4. Populate Census Questionnaire screen 5. Select Validate Entry 6. If any issues are found, the warnings/errors will be displayed in red text on the screen. Correct the errors and select Validate Entry. Note: Do not include commas in the late contributions field. The value for this field must be numeric only. The fidelity bond and six digit business code questions may be left blank. A warning will be received that the field is blank, but the work order can still be submitted. 7. Once all errors have been corrected (if applicable), select Complete to submit the Work Order Note: To save the work order and submit at a later date, select Save. Note: A PDF of the completed census questionnaire will be available in esponsor under Compliance > Census Reporting. 22 P a g e

23 Request Extract Once the Census Questionnaire Work Order has been submitted and the work order has a status of Ready for Extract, the census extract can be requested. Please Note: For best results, you should not request a census extract until all year-end contributions, employee updates and/or new enrollments have been submitted. If all contributions have not been made, you will have to manually adjust for each participant to ensure testing is correct. The Due Date listed on the Census Extract Work Order reflects the day after the Census Questionnaire Work Order was completed. The Due Date does not indicate when the census is due. 1. Select Browse Work Orders 2. Locate Census Questionnaire Work Order 3. Select Request Extract icon 4. Confirm: Request Extract Note: The Census Questionnaire Work Order will go into Awaiting Extract Data status and a new Census Extract Work Order will be created. If the plan is divisional, multiple Census Extract Work Orders will be created and the Census Questionnaire Work Order will have a bubble icon next to the Status under the Browse Work Order screen. Select the bubble icon to see a quick view of the Census Extract Work Orders. 23 P a g e

24 Edit or Export Data The Census Extract Work Order(s) will be created after the extract is requested on the Census Questionnaire Work Order. The Census Extract Work Order(s) will go to an Awaiting Extract Data status and then to an In Process status. Once the Census Extract Work Order(s) go to the In Process status, you can Review/Edit Data ( ) or Request Export ( ). If you would like to review/edit the census data from the recordkeeping system, refer to Review/Edit Data section. If you would like to download the census data from the recordkeeping system or upload your own census file, refer to Request Export section. 24 P a g e

25 Review/Edit Data Complete the following steps to review/edit data from the recordkeeping system. 1. Select Browse Work Orders 2. Locate Census Extract Work Order 3. Select Edit Data icon 4. Edit data, if applicable 5. Select Complete 6. Review summary to ensure data looks correct Note: If changes are needed, select Back button. 7. Select Validate 8. After validating the data, the Census Extract Work Order will go through validations If errors are found, the Work Order will have an Errors Found status, refer to the Correct Errors section. If no errors are found, the Work Order will go to Ready to Certify status, refer to the Certify section. Note: If changes have been made to the data and you would like to revert back to the original data, select the Reset icon on the Browse Work Orders screen. The Census Extract Work Order will reset back to the original data from the recordkeeping system and delete all changes/progress made on the work order. 25 P a g e

26 Request Export (if applicable) Complete the following steps to download the census data from the recordkeeping system or upload your own census file. 1. Select Browse Work Orders 2. Locate Census Extract Work Order 3. Select Request Export icon 4. The Work Order will go to Ready for Upload status, you can then Upload File or Download Work Order File 26 P a g e

27 Upload File (if applicable) Complete the following steps to upload a census file and override the data within the Census Extract Work Order. Please Note: If the file being uploaded is not in the EE Report format, your file will not move past the Awaiting Load Complete stage. Note: The EE Report format is not the format the file is in when you download the file from the Census Extract Work Order. Do NOT upload this file. It will have an orange header. The EE Report format will produce from CCM as a.csv file, you MUST resave this as a current version of Excel, 97 or higher before uploading. If you would like to use a custom file, you must provide a copy of the file to your Plan Services Consultant prior to uploading the file. Note: The custom file must include the plan number and all employee data including address, dates, and financials. Please discuss with your Plan Services Consultant to ensure the custom file meets the requirements. If a census file is uploaded that is not in the EE Report format, a sample custom census file has not been given to your Plan Services Consultant, or a change has been made to the census file layout that was not pre-communicated to your Plan Services Consultant, the Work Order will remain in loading status. 1. Select Browse Work Orders 2. Locate Census Extract Work Order 3. Select Upload File icon 4. Select Browse to locate the file to upload 5. Select Upload 6. After uploading the file, the Work Order will go to Awaiting Load Complete status and then to In Process or Failed to Upload status If the Work Order goes to In Process status, no errors were found with the file and you can now Review/Edit Data ; refer to Review/Edit Data section above for steps. If the Work Order goes to Failed to Upload status, errors were found within the file. Access Browse Work Orders screen, select View Work Order Details icon, and select the arrow on the Work Order Messages header to view the errors. Correct the errors within the file and then upload corrected file. 27 P a g e

28 Download Work Order File (if applicable) Complete the following steps to download the data from the Census Extract Work Order. 1. Select Browse Work Orders 2. Locate Census Extract Work Order 3. Select Download Work Order File icon 4. Select Generate File 5. Select link within confirmation screen to open or save file After downloading file, you can make changes to the file and then upload the file to CCM (refer to Upload File section above) or you can save the file for your records and make changes within the Census Extract Work Order (refer to Review/Edit Data section above). If no changes are needed, refer to Review/Edit Data section above. Note: If you plan to upload a census file to CCM and you have not provided a custom census layout to your plan services consultant, you MUST use the downloaded file for uploading to CCM (data can be changed within the file, but formatting cannot). Please Note: If you plan to make changes to the file and then upload it to CCM, do not change any formatting within the file. If a new employee should be added to the file, complete one of the following steps to copy the formatting to a new row: Copy the last employee on the file, paste into a new row, and then key over the copied data with the new employee s information. Highlight the last row with employee data, select Copy, select next blank row, select Paste (Format only), and then key new employee s information. If an employee should be removed Products from and the financial file, services delete provided the entire by row. Note: Excluded compensation columns are included on the census work order, but should only be used per the plan document. 28 P a g e

29 Correct Errors (if applicable) If errors are found, the Census Extract Work Order will go to an Errors Found status. Complete the following steps to correct the errors. 1. Select Browse Work Orders 2. Locate Census Extract Work Order with a status of Errors Found 3. Select Correct Errors icon 4. Correct Errors Current Value Input corrected data Note: If there is not an option to update the field under the Current Value column or you would like to view the entire listing, refer to Correct Errors within Data Screen section. 5. Once all errors have been corrected, select Complete Note: To save the Work Order and submit at a later time, select Save. 6. Review summary to ensure data looks correct Note: If changes are needed, select Back button. 7. Select Validate 29 P a g e

30 Correct Errors within Data Screen (if applicable) If the Correct Errors screen does not have an option to update the field or you would like to view the entire listing, complete the following steps. 1. Select View All Participants 2. Make corrections to applicable participants / fields 3. Once all errors have been corrected, select Complete 4. Review summary to ensure data looks correct Note: If changes are needed, select Back button. 5. Select Validate 30 P a g e

31 Certify Once file has been validated and no errors are found, the Census Work Order will go to Ready to Certify status. Complete the following steps to certify the census file. 1. Select Browse Work Orders 2. Locate Census Extract Work Order 3. Select Cerfity icon 4. Review summary to ensure data looks correct 5. Select Certify Note: A PDF of the certified census will be available in esponsor under Compliance > Census Reporting. 31 P a g e

32 Census Corrections If an error was made on the Census Extract Work Order and the work order is not in Complete status, you can select the Edit Data icon and edit the data within the work order. If you would like to upload a new file, selecting the Edit Data icon will make the Request Export icon available, the work order can be exported and then a new file can be uploaded. If an error was made on the Census Extract Work Order and the work order is in Complete status, notify your plan services consultant. 32 P a g e

33 EE Report The EE Report lists census data points from the recordkeeping system and can be requested on demand, any time of the year. Create EE Report Work Order 1. In CCM access Create Work Order > Add a New Blank Work Order 2. Populate Add Work Order screen Client Work Order Type Name Select EE Report from drop down Description Input description of work order type, e.g. Monthly EE Report Start Date Input desired beginning date for report End Date Input desired ending date for report Due Date Input current date Frequency Select frequency from drop down Note: Do not select AdHoc for the frequency as the Work Order will not process. 3. Select Create 4. Once Work Order goes to Complete status, select Downloard Work Order File icon 5. Select Generate File 6. Select link within confirmation screen to open or save file Note: Excluded compensation columns are included on the employee report, but will only be populated if data has been sent 33 in per P a the g e plan document.

34 Notifications The following lists the notifications and action needed when the notification is received for each Work Order type. To update the notifications or escalations that are received, refer to Update CCM Notifications and Escalations section. Payroll Notifications and Escalations Payroll Initiation o Notification: Payroll Work Order has been created. o Escalation: 5 days after Work Order has been created and no action has been taken. o Action Needed: Work Order has been created. Refer to Populate and Submit Work Order section. Please Note: notifications are dependent on the user s security level/role. Payroll Work Order Management (W.O.M) o Notification: N/A o Escalation: 3 days after Work Order is IN PROCESS status and no action has been taken. o Action Needed: Work Order has been started, but has not been submitted. Refer to Populate and Submit Work Order section. 34 P a g e

35 Payroll Notifications and Escalations (continued) Payroll Funding o Notification: Payroll is now ready for funding approval. o Escalations: 3 days after Work Order is IN PROCESS status and no action has been taken. 2 days after rejected payroll funding has not been completed. o Action Needed: Work Order is ready for funding approval. Refer to Funding Approval section. Payroll Error o Notifications: Work Order has failed validations. Error has occurred with the file upload or FTP. o Escalations: 2 days after Work Order has failed validations notification and no action has been taken. 2 days after initial error escalation and no action has been taken. o Action Needed: If Work Order failed validations, refer to the Validations section. If an error has occurred with the file upload or FTP, review the message to determine the applicable correction method. If additional help is needed, contact your plan services consultant. 35 P a g e

36 Employee Maintenance Notifications and Escalations Employee Maintenance Initiation N/A Employee Maintenance Work Order Management o Notification: N/A o Escalation: 3 days after a Work Order is IN PROCESS status and no action has been taken. o Action Needed: Work Order has been started, but has not been submitted. Refer to Populate and Submit Work Order section. Employee Maintenance Funding N/A Employee Maintenance Error o Notifications: Work Order has failed validations. Error has occurred with the file upload. o Escalations: 2 days after Work Order is in ERROR status and no action has been taken 2 days after initial error escalation and no action has been taken o Action Needed: If Work Order failed validations, refer to the Validations section. If an error has occurred with the file upload or FTP, review the message to determine the applicable correction method. If additional help is needed, contact your plan services consultant. 36 P a g e

37 Census Questionnaire Notifications and Escalations Census Questionnaire Initiation N/A Census Questionnaire Work Order Management N/A Census Questionnaire Funding N/A Census Questionnaire Error o Notification: Work Order has failed validations. o Escalation: N/A o Action Needed: Return to the Work Order, correct the errors and resubmit. Refer to Complete Census Questionnaire Work Order section. Census Extract Notifications and Escalations Census Extract Initiation N/A Census Extract Work Order Management o Notification: N/A o Escalation: Census extract is ready for certification. o Action Needed: Refer to Certify section. Census Extract Funding N/A Census Extract Error o Notification: Work Order has failed validations. o Escalation: N/A o Action Needed: Errors were found that must be corrected before moving forward. Refer to Correct Errors section. 37 P a g e

38 Update CCM Notifications and Escalations Complete the following steps to update the CCM notifications and escalations a user receives. 1. Login to esponsor and access plan 2. Select Administration > My Plan Maintenance > Maintain Associate Access 3. Select user s name 4. Associate CCM User Notifications: Select plus sign (+) to display available options for the Work Order type and then select/deselect applicable notifications and escalations for the user Note: To select or deselect all options, select/deselect the last checkbox. 5. Select Submit 38 P a g e

39 All group variable annuity contracts are issued by American United Life Insurance Company (AUL), One American Square, Indianapolis, IN , Registered group variable annuity contracts are distributed by OneAmerica Securities, Inc., Member FINRA, SIPC, a Registered Investment Advisor, 433 N. Capitol Ave., Indianapolis, IN 46204, P a g e