Qualifications. Professional Experience

Transcription

1 Qualifications Ability to manage an application development team for effective and efficient delivery of customer requirements. Analytical and results-oriented applications developer with success in deploying applications for different organizations using different development platforms like ASP.NET, MS Access, Visual Basic, MS-SQL Server 2000/2005/2008, Visual Studio 2005/2008, Visual Web Developer, IIS 7.0, Windows Server 2000/2003 Level 2 wireless network Technician (Linksys) handling Voice and Non-voice ( ) technical support for wired and wireless VOIP, VPN, A, B, G and N-routers, as well as business products like network attached storage devices, wireless cameras, wireless printservers Team handling of level 1 technical support agents Technologically proficient in windows-based programs and Windows and Macintosh operating systems, including setup of local area networks using switches and routers. Professional Experience Editec Lotteries (Sierra Leone Project) (January 1, 2009 March 31, 2009) Consultant / SQL DBA ($1,200/month net) Manages a database system in a windows environment using HP servers, Windows 2000 Server and MS SQL Server 2000 Updates database of information regarding lottery terminals, agent cards, transports cards, coupon fast readers, coupon printers, OMR s, Updates database for information regarding draws, draw results and draw processing Monitors winning tickets and produces reports for winners of large amounts, lottery draws, terminal sales, agent and retailer sales and other accounting-related reports Produces other needed reports from the database using ad hoc queries Performs database backups and optimization Maintains network stability and operational status Staffing Offshore Solutions (March 17, 2008 October 31, 2008) Project / Technical Manager (P30,000 gross) Managed a team of web application developers Provided customers with periodic status reports on the projects Provided analysis of current sites and recommendations for site modifications or upgrades. Monitored programmers, graphic designers and SEO personnel for progress of work being done and provided technical assistance to developers as needed by projects. Managed IT resources like servers, routers, and software installed. Project Lead/Supervisory (Trainee) (P30,000 gross) Monitors client requests and delegates tasks to concerned personnel for immediate resolution. Creates tickets for each task created or initiated by client and/or management.

2 Makes sure of on-time and effective delivery of work done by performing quality control check on any module uploaded. Provides feed back to client regarding status of tasks. Website QA (P 20,000 Gross) Analyzed websites for W3C compliance, checked HTML source for META tags, produced XML site maps for each site, checked DNS information of each site, checked server information of web hosts for each site Provided management with summary of websites analyzed ASP.NET Developer (P 20,000 Gross) Developed custom database web applications for US based companies using ASP.net, Visual Studio 2005 with Service Pack 1, MS SQL Server 2005 with Reporting and Analysis Services, Microsoft Enterprise Library, IIS 7.0, Windows Server 2003 Café Ysabela (January 1, 2007 February 28, 2008) Internet Café Proprietor Assisted customers in internet browsing and games Freelance Website Designing and Programming Developed websites for different customers using Visual Web Developer and Dreamweaver (ASP.Net and HTML) Network Setup and Maintenance Setup cabling and software for small and medium company networks Provided maintenance services for PC s, routers, and imagesetters. Link2Support Inc., Cagayan de Oro (August 12, 2005 November 15, 2006) Resolution Team (September to November 2006) (P11,000 Basic) Assisted in managing the support queue Provided solutions to Level 1 support techs Answered unresolved s escalated by Level 1 support techs Special Applications Team (SAT) (Product Support Specialist) (April to September 2006) (P8,8500 gross) Catered to high-end specialty devices such VPN and VOIP routers, wired and wireless print-servers, cable gateways, networked storage devices and wireless video cameras Handled escalated or unresolved problems from Level 1 technicians. Main Point Person (Team Leader Shadow)(January 2006) Managed a team of product support representatives by assisting them with their calls and answering technical questions Made periodic reports for operations and management Reviewed CMS statistics on a daily basis and provide constructive feedback. Coached agents, monitor their calls and conducted team huddle sessions and meetings Filtered calls for escalation to 2nd level support Product Support Representative (August 2005 to January 2006) (P6,750 gross) Successfully passed training on Networking Essentials, PC Troubleshooting, Operating Systems, Linksys Networking products, Customer Service and American accent Answered queries regarding Linksys networking products, both wired and wireless, specifically regarding network setup involving routers, access points, repeaters and bridges, range expanders and games adapters, and setup and configuration involving modems and modem routers and cable gateways. Eurotower Apartments Int l Phils. April 2005 July 2005 I.T. Officer (P9,000 gross) Supervised the creation of the company s website. Maintained the company's server Provided IT related support for management decisions PeopleSupport-Cebu

3 Nov February 2005 e-rep (Expedia) (P10,000 gross) Handled calls for a travel account. Successfully passed all requirements for training for two months for the account with one 100% customer satisfaction (CSAT) survey during the training At least 6 weeks of actual call handling work Dortnet Café and Print Studio June 2002-May2004 Proprietor/Manager Handled the day to day operations of the business. Set-up and maintained connections of the computers to share an internet connection using DSL broadband connection to the internet. Developed a program for monitoring computer usage and sales. Computer Consultant Handled the analysis and design of a programming projects for different clients Developed systems for several companies with the following modules: Accounts Receivable, Billing, Inventory, Accounts Payable, General Ledger, Payroll Handled the maintenance and troubleshooting of very expensive Imagesetter machines (Linotronic 330/530) and Macintosh Computers and Linotronic Image Scanners for the printing industry. Set-up local area network (LAN) connections for PC s and Macintoshes in the production of quality printing jobs. Fixed major hardware and software issues encountered by clients. Developed application programs for payroll and other systems for them. John Offset Press / Legacy Prints / Ajinomoto / Daido Printshoppe Freelance Maintenance Retainer / Consultation Handled the maintenance and troubleshooting of very expensive Imagesetter machines (Linotronic 330/530) and Macintosh Computers and Linotronic Image Scanners for the printing industry. Set-up local area network (LAN) connections for PC s and Macintoshes in the production of quality printing jobs. Fixed major hardware and software issues encountered by clients. Developed application programs for payroll and other systems for them. MCR Information Network Company/Paramount Business Solutions Analyst/Programmer/Network Specialist (P9,000 gross) Handled the analysis and design of a programming projects for different clients Developed the following modules needed for the projects: Inventory Monitoring System, Cable TV Billing and Collection System, General Ledger System, Cashiering System, Accounts Receivable Inventory, Point of Sale (POS) Set-up local area network (LAN) connections for PC s in the clients offices using peer-topeer or dedicated server installations. Set-up SQL server databases for online transactions processing (OLTP) mission critical systems. Cagayan de Oro Chamber of Commerce and Industry Documentation Specialist (ASAP Project) (P6,000 gross) Assigned with the task of handling documentation work by collating information gathered from researchers and preparing the necessary reports. Handled information technology work like troubleshooting software and hardware problems experienced by coworkers. Developed entry level databases for the maintenance of membership information.

4 Education Xavier University (Ateneo de Cagayan), Cagayan de Oro City BS Commerce Major in Management (up to 2nd Year) Ateneo de Manila University 1988 (1st Sem, 1988) BS Physics w/ Computer Engineering DOST Science Scholarship Ateneo de Manila Grants-in-Aid Scholar Ateneo Merit Scholar Xavier University High School (Ateneo de Cagayan) First Honorable Mention Gerry Roxas Leadership Award XUHS Yearbook Leadership Award Consistent Honor Student Xavier University Grade School (Ateneo de Cagayan) Grades 5 to 6, Ranked No. 1 among the graduating class Ranked No. 2 in the XUHS Entrance Exam Consistent Honor Student Grades 1 to 6 Milo Whiz Kid Champion Math Olympiad Champion O.T. Kang Scholar Quiz Bee Champion (Math & Banking & Finance) Academic Scholar XU Grade School Grade 5 to 6 Kong Hua School Grades 1 to 4, Consistent Honor Student Activities Couples for Christ - Misamis Oriental Cluster Head CFC-Singles for Christ, Cluster 1 Cagayan de Oro - Elders Core Group (ECG) Member Kisan Lu Pag-ibig City Founding President Homeowners Association, Barangay Iponan Past Zone Leader Field of Expertise Web Development Tools: Visual Web Developer, Macromedia Dreamweaver MX, Macromedia Flash MX, Apache 2.0, MySQL, Telerik, AJAX Web Programming Languages: ASP.NET, VB.NET, PHP Network Set-up and Configuration: Microsoft Windows XP, NT, 98, ME, 2000, 2003, Vista and Novell Netware 3.11, 4.0, Mac OS, PC MacLan Programming Languages: Microsoft Access, Visual Basic, Foxpro Database Servers: Microsoft SQL Server 2000/2005/2008, MySQL Call Handling: Inbound and Outbound with documentation

5 Graphic Applications: Adobe Photoshop, Adobe Pagemaker, CorelDraw, Freehand, Visio Professional Network Devices: Wired and Wireless Routers, Access Points, Repeaters, Network Bridges, LAN Adapters, Game Adapters, Hubs and Switches High End Network Devices: VPN routers, Cable Gateways, ADSL Gateways, Wireless Video Camera, Wireless Printservers, Bluetooth Adapters, Wireless Media Adapters, Wireless Media Centers, Wireless Music Bridges, Wireless Pre-N Devices, Network Attached Storage Devices VOIP: Xlite, Skype, MagicJack, CIT200