Dedication to efficient service

Transcription

1 Dedication to efficient service Sustainable planning, consulting and service solutions for oil & gas and industrial applications Energy Service, Oil & Gas and Industrial Applications Service siemens.com/energy

2 Our performance helps to improve yours One of the driving forces behind Siemens Energy Service is our dedication to speed of response and always being close to the customer. This is because one of our major goals is to deliver sophisticated services fast services that are designed to increase the lifecycle of your plant s assets, improve efficiency, and fit perfectly with your plant s performance needs and your business targets. Our global network plays a central role in helping us meet this commitment. With locations strategically positioned across the globe, our close proximity to customers ensures that Siemens vast resources and strong expertise are readily available to provide customized and dependable solutions. We are present in 178 countries worldwide and our 17 product competence centers and 25 service shops offer world-class logistics to deliver fast and effective results. We want to get to know our customers and their personal and technical needs. This makes it easier for us to understand issues, find solutions, and deliver help and support more efficiently. Choose the service that is right for your business from our comprehensive portfolio. 2

3 Services to support your plant performance and profit Maintaining Regular inspections help us to recognize conditions which require maintenance or repairs at an early stage. Our services, such as non-destructive examination techniques, are developed to provide quick analysis and intelligent decision making that can help cut your costs significantly. Repairing Changing and repairing components is a routine job. Our goal is to help you prevent operating issues from becoming outages. We are supported by remote diagnostic systems and by our experience. Our efforts are focused on keeping your plant online or putting it back into operation as quickly as possible. Modernizing There are various ways of maximizing plant efficiency. For instance, it may be possible to increase output without using more fuel, or to turn an older-type plant into a modern one. Our modernization solutions are known for their effectiveness in terms of business success and environmental impact. Extending lifetime Our metallurgical, integrity, and fracture mechanics analyses can reveal the real state of your plant, and the results can lead to lifetime extension measures important assets in the deregulated electricity market. Implementing Project management is our specialty. Our experience from thousands of successful projects enables us to plan each implementation step accurately and we never leave until everything is up and running properly. Training and consulting Our range of training programs support your plant s full life cycle. They include on-the-job training, classroombased training, and in-plant training on our simulators or at our training facilities under realistic conditions. 3

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5 Our goal is to overcome market challenges every day Engineering excellence with unique market insight The energy market is becoming increasingly complex and challenging. Costs are rising and governments are tightening legislation, creating economic and political obstacles to achieving and maintaining plant profitability. At the same time, demand for energy is at its highest level ever, increasing the pressure for maximum output. Siemens understands that you need to receive the most from your plant every day. We are dedicated to decreasing unscheduled outages and keeping scheduled downtime to a minimum. Our certified processes are designed to ensure that each plant component, from the smallest valve to a complete turbine, functions at maximum capacity. In addition, our world-class logistics help you react to and deal with today s challenges faster. Helping you plan for tomorrow s market is another of our core service commitments. We focus on long-term operational flexibility, putting you and your plant in the perfect position to adapt to future industry developments, take advantage of new energy opportunities and respond to potential challenges. Service for compressors Service for generators Service for steam turbines Service for medium gas turbines Service for small gas turbines 5

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7 Nothing is faster than already being there Fast service for safer planning In today s fast-moving world, it is even more important to have a partner you can rely on to deliver support and assistance immediately. Whether a valve has to be replaced or a turbine has broken down, our global network has the resources to respond fast and effectively, anywhere in the world. We are present in 178 countries worldwide and have 25 service shops around the globe, all manned by local experts who are dedicated to getting your plant back into operation as quickly as possible. It s not just geographical proximity that enables us to respond quickly. Our dedication to establishing close customer relationships helps us understand and anticipate your plant s operational needs and equipment from the inside out. This in-depth understanding helps us to effectively implement certified processes designed to improve quality and streamline functionality, thus saving you valuable time. Siemens assistance is only a phone call away: Customer Support Center, phone: Around-the-clock emergency telephone service will transfer your call to a team of operational support specialists. HelsingØr Finspång Aberdeen Hengelo* Brno Lincoln* REU RNA RME RLA RAS Europe & Southern Africa USA & Canada Middle East & Africa Latin America Asia-Pacific Querétaro Hamilton Trenton Germany Duisburg Nuremberg Essen Frankenthal Leipzig Bad Hersfeld Oberhausen Dammam Pune Bangalore Vadodara Huludao* Jundiaí Wadeville Bahía Blanca Adelaide Service Shop Product Competence Center (PCC) * Operated by the Oil & Gas Division 26 Service Shops in five major regions offer world-class logistics everywhere you need us 7

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9 To know is to understand Closer to your business No two plants are the same. Each has specific technical, operational, financial and environmental needs. That s why we at Siemens Energy Service encourage you to share your values, aims and individual requirements with us so we can understand what makes your plant different. This gives us access to unique insights, enabling us to identify hidden potential and enhance both short- and long-term performance. An added benefit of building close working relationships is that you are assigned a dedicated service team to work directly with you. This gives you a single point of contact, whether you need to reach a replacement parts professional to advise you on delivery and installation or the project manager responsible for running your entire plant. consulting Training & Maintaining Implementing Repairing Extending lifetime Modernizing Service program for client A. Service program for client B. Siemens Energy Service offers you a wide range of opportunities. Whether you need an immediate part replacement or are planning a long-term operation such as the performance enhancement of a turbine, we can help. We can also offer you several maintenance contract options. You decide when and how often to take advantage of our support, whether throughout a product s entire lifecycle or only for certain phases. We can offer you the exact service to fit your requirements perfectly. 9

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11 Turning good into better Performance enhancement Improving your plant s performance does not have to be costly or time consuming. Just a small change can make a huge difference: the key is choosing the right one. We at Siemens are committed to finding cost-effective and efficient ways to help improve your processes, maximize your output and lower your environmental impact. We plan and undertake extensive plant inspections and operational analysis to identify optimization potential. Our performance enhancement programs include introducing low maintenance components, upgrading hardware, optimizing workflows, and modernizing computer interfaces. In addition, finding ways to reduce emissions and improve performance is one of our main service priorities. Effective and accurate maintenance planning is also crucial to getting the most out of a plant. Our in-depth knowledge of your equipment allows us to anticipate repair works and plan timely intervention, reducing unnecessary downtime. We can also closely monitor equipment and machinery, so we can identify the best time to upgrade them to meet changing market developments. By simply planning ahead, we can help an aging plant approach the competitive performance of a new one. In a performance-based market structure, where plants are managed as profit centers, it is necessary to strategically improve efficiency, optimize capacity, minimize costs and maintain high reliability in order to be competitive. 11

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13 Identifying faults before they become failures Corrective and preventive maintenance One of our major service goals is to keep your downtime and related loss of productivity to a minimum. Rather than wait for complications to occur from the smallest defects to potential worst-case shut down scenarios we can act preemptively to help prevent them from happening. Once our advanced remote monitoring and diagnostic services have identified the issue, our team of specialists is able to plan with you and advise on necessary action before the need arises. Some repairs and service work are unavoidable. But, we have the processes and expertise to ensure that necessary repairs do not slow you down. Working closely with you, we anticipate potential maintenance requirements and plan time- and cost-effective ways to implement them. Whether the issue is replacing a defective valve, unblocking a pipe or overhauling a turbine, you can rely on us for fast, effective and comprehensive maintenance that won t reduce your productivity. Siemens Energy Service assembles a regional team of experts that works directly with you to determine your needs. By utilizing advanced project management, supervisory and scheduling techniques to coordinate all required activities, we are able to oversee the successful completion of turbine-generator maintenance projects. Waiting for replacement parts can also cause unnecessary delays. Our comprehensive replacement parts service keeps your stock levels up, guaranteeing fast delivery while eliminating the need to tie up capital in in-house storage. We will even assign a parts professional to help track your parts and oversee the process. It s all about having a service provider who can get the right part to the right place at the right time. 13

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15 Finding the right options for you from a world of choices Service programs By opting for a Siemens service program, you are choosing the reassurance of a set timeframe and budget. You also have the peace of mind that comes with assigned personal contacts as well as agreed-upon planning procedures and maintenance routines. Whether your service requirements are big or small, Siemens can proactively boost your plant s long-term performance with a variety of customizable options to fit your individual needs, both technical and financial. For example, our long-term gas turbine program has proven particularly effective in helping plants around the world effectively manage and reduce downtime. We are able to respond quickly with replacement parts for equipment covered by a service program. 15

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17 Giving you the power of knowledge Training and consulting Siemens understands that knowledge is one of the most important tools in the industry one that can give you a clear competitive advantage. Well-trained staff who can face any challenge are vital for operating your plant efficiently and productively. That s why the Siemens Power Academy offers a wide range of customized training programs for plant management, operation and maintenance. Training is available onsite, online or at our state-of-the-art training facilities which include real-life simulators. Our wide range of training courses caters to every stage in a plant s lifecycle, covering in-depth and essential equipment and systems knowledge, preventing and carrying out repairs, as well as health and safety issues. We also offer a comprehensive range of tailor-made consulting services, such as advice on building new plants, extending your plant s lifecycle, operating cost-effectively, meeting safety and environmental requirements and much more. Siemens is the partner to consult if you want to take your plant forward. No amount of theory can replace learning by doing. That s why we focus on both classroom and hands-on training to provide more learning opportunities. 17

18 Creating success stories by working together At Siemens, we have a long tradition of building successful client relationships. Based on mutual understanding and respect, these relationships play a key role in helping us meet our clients specific needs and individual requirements. This in-depth knowledge, combined with our unparalleled expertise, facilitates solutions to even the most complex tasks such as regenerating aging turbines. We also make it a priority to deliver these solutions with minimum downtime. These three reference projects are perfect examples of our operational flexibility and goal-oriented processes. Siemens offers a comprehensive range of products and solutions developed through a rich history of mergers and acquisitions KK&K HV-Turbo 2003 Alstom 2001 Delaval Mannesmann Demag 1969 AEG 1998 Westinghouse Siemens KWU Siemens Power Generation Siemens Siemens I&S Siemens Energy Oil & Gas Division 2002 Chemtech (50%) 2005 Chemtech (60%) 2006 Berwanger 2008 Chemtech (100%) 18

19 References Customer Tiszai Vegyi Kombinát Nyrt., Hungary Product Gas turbine and steam turbine SCC-600 1x1 CE including 1 x SGT-600 and 1 x SST-700. Background Tiszai Vegyi Kombinát Nyrt. is one of the leading chemical companies in Central- Europe. The basis of the Tiszaújváros power plant is a combined cycle unit consisting of a gas turbine, a heat recovery boiler with supplementary firing connected to it and a condensing extraction steam turbine with a design capacity of 33.4 MWe. It is operated by Sinergy Ltd (on behalf of TVK-Erőmű Kft.). TVK was looking for a reliable and flexible partner with the engineering solutions to meet their requirements. Scope Siemens Energy was awarded a contract for the full EPC delivery including the outdoor installation. A Preventive Maintenance Long Term Program for both the Gas and Steam Turbines has been in place since commissioning of the installation. Result Siemens dedication results in optimum performance and availability of TVK s installation. Customer Abengoa, Algeria Product Gas turbine 2 x SGT-800 Background The first hybrid solar power plant Hassi R Mel is located in northern Algeria. The customer Abengoa s goal was to maintain the efficiency of their 150-megawatt power plant with cost-effective service solutions. Scope Long-term maintenance services at the solar hybrid plant. The contract includes preventative and corrective maintenance for two SGT-800 gas turbines, which Siemens in stalled in April Result The service contract for the gas turbines will help to ensure long-term reliability and predictable maintenance costs for the customer. Customer Shell Shearwater, United Kingdom Product Compressor LP compressor footprint STC-SV Background Pressure in the Shearwater reservoir (located in the central north sea block 22/30B some 138 miles east of Aberdeen, UK) dropped due to depletion, so the platform required major modifications. The purpose of the LP compression project was to enable a reduction in the first-stage suction pressure to increase the production rate of the overall hydrocarbon recovery from the Shearwater reservoir. The key challenge was to execute this project safely, in time and with the given budget. Scope Retrofit and modify existing plant, exchange compressor by footprint solution and control system modifications for the compressor. The scope of supply also included a new gearbox and improvements on the piping of the seal-gas system, allowing better access to the machines. Result The project met all safety, schedule and budget targets. The customer Shell was exceptionally pleased. 19

20 Published by and copyright 2012: Siemens AG Energy Sector Freyeslebenstrasse Erlangen, Germany Siemens Energy, Inc Alafaya Trail Orlando, FL , USA For more information, contact our Customer Support Center. Phone: / Fax: / (Charges depending on provider) support.energy@siemens.com Energy Service Division Order No. E50001-G5100-A100-V2-4A00 Printed in Germany Dispo 05400, c4bs No fb 5041 WS Printed on elementary chlorine-free bleached paper. All rights reserved. Trademarks mentioned in this document are the property of Siemens AG, its affiliates, or their respective owners. Subject to change without prior notice. The information in this document contains general descriptions of the technical options available, which may not apply in all cases. The required technical options should therefore be specified in the contract.