Success Story. OpenScape field-tested by Serbian systems consultant Informatika with plans to offer it regionally.

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1 Success Story OpenScape field-tested by Serbian systems consultant Informatika with plans to offer it regionally. Informatika delivers a new era of UC solutions to businesses across the West Balkans regions. The Task As a long-standing supporter of OpenScape solutions, Informatika sought to lead the region in providing the latest version of this popular Unified Communications (UC) solution. With help from Unify and one of its premium distributors, NES Communications, Informatika installed and critically evaluated a beta version of OpenScape within its organization, comprised of 212 IT specialists serving Serbia, Macedonia, Bosnia and Herzegovina, Romania, Russia and the Commonwealth of Independence States (CIS). The Solution OpenScape, a UC solution that easily and seamlessly harmonizes all clients and media in a unified environment. Intelligently integrates the merging of voice, video, web, , text and mobility including social media and other functions to expedite workflows, speed decision-making and improve the overall performance of organizations. Can be installed on-site, in full Cloud or hybrid-cloud frameworks. Enables more effective team collaboration for greater staff cohesion, productivity and improved work/life balance. The Benefits Successful trial confirms OpenScape s value, especially in integrating mobile devices, a critical need among regional businesses and large enterprises. Multi-site companies can work as single harmonized organizations. Gives mobile employees UC capabilities, including rich presence and conferencing on mobile devices when traveling. Other mobile client features include one-number-service (ONS), voice over WLAN and an intuitive gesturebased interface. Unique call swipe function simplifies seamless switching from one device to another and without disrupting the call. Supports simplified web collaboration, desktop video conferencing and integration clients for the most common solutions while maintaining high security.

2 Unified Communications (UC) has longdelivered easy, seamless harmonization of all clients and media into a unified user experience. Until now, it s been difficult to unite these diverse elements and apps while supporting across-the-board features like presence, messaging, one-numberservice and directory contacts among others. But this ambition has been successfully achieved with the latest version of OpenScape. The solution provides highly scalable benefits to extend and simplify business communications cost-effectively, supporting up to 500,000 users in an on-site, hybrid Cloud or full Cloud environment. Eager to embrace this advance was Informatkia AD, which since 1976 has been the West Balkans oldest and foremost IT consultancy providing customers with optimal solutions in computer and communications infrastructure, industrial processes automation, and integrated business process computer management. They are renowned for successful projects in the government sector designing customized solutions, finding the right vendor and products, or developing new products for specific customer needs. As a long-standing supporter of allopenscape solutions, Informatika sought to lead the region in offering the latest version of OpenScape for UC. Stanko Radovanovic is the company s CTO: We have worked with Unify for many years through its regional distributor, NES Communications. They deliver quickly and help us maintain and integrate the most complex UC solutions. Their trained staff is able to support us for any project size as well as provide project management services. Like others, he feels UC s true promise has been missed up to now, especially in seamlessly integrating mobile device users in large enterprises into the communications mainstream, as well as incorporating other media. Those were the reasons why Informatika approached NES Communications in early 2012 to volunteer testing the latest version of OpenScape. The trial proved the solution to be as stable and bug-free as possible with excellent mobile support, a key UC driver at many companies, Stanko Radovanovic said. Adds Nikola Knezevic, NES Communications Partner and CEO, We were delighted Informatika thought enough of our capabilities and Unify solutions to seek this field trial. That s why we partner with the best. Our mutual support of UCC as a critical pathway to help teams generate more and profitable business clearly complemented Informatika s goals. Groundbreaking social media support and standardized video across devices. Stanko Radovanovic says a critical OpenScape advantage is its seamless integration with social media. True integration had been missing up to now, but OpenScape provides the best solution to date allowing UC s full power to be unleashed. We also appreciate its support of video conferencing capabilities across all devices. It harmonizes clients and media into a unified environment and offers best-inclass call swipe functionality to seamlessly and effortlessly transfer calls from one client to another, say from your tablet or smartphone to a fixed-line set just by drawing your finger across the screen all without disrupting the conversation. We partner with the best. Our mutual support of UCC as a critical pathway to help teams generate more and profitable business clearly complemented Informatika s goals. Nikola Knezevic, NES Partner and CEO 2

3 The power of OpenScape Web Collaboration supports applications like multi-party video streaming, instant message chat, and use with smartphone or tablet devices. It delivers seamless access to the right communications, applications and data, regardless of device, location or network. Mobility proactively embraces consumer and enterprise needs with open but secure access from multiple mobile devices including Smartphones and tablets to enterprises resources. Supports a wide range of capabilities including video, screen and document sharing, audio conferencing and contact awareness. Its touchscreen swipe feature allows live, seamless transfer of calls from mobile devices to other clients by drawing your finger across the screen. Video encourages higher adoption through speed and ease, making video conferencing an everyday occurrence; not a special event. Works globally with open choice of video endpoints/vendors and easily expands as needed. Simple 5-digit dialing to major vendor endpoints. Can be conference-room based working through pre-existing video display systems or video-ready desktop phones or PC. 3

4 OpenScape is as stable and bug-free as possible with excellent mobile support, a key UC driver at many companies. We have OpenScape customers that say it took less than 6 months to pay back the budget invested in video conferencing. Stanko Radovanovic CTO, Informatika AD Informatika feels its customers will be particularly enthused by OpenScape s ability to simplify the use of all UC features and functionalities, especially through mobile devices. Its ability to lower mobile roaming charges through its mobile client is also a plus. And we have customers that quantified savings just in its video features, saying that it took less than six months to pay back the budget invested, he added. Finally, as a promoter of Cloud-based solutions, Informatika is excited that OpenScape is designed and ideally suited to perform in the Cloud, and will actively promote its deployment this way. About NES Communications With over 300 customers and 500 client sites throughout Serbia and Montenegro, the company is a premium distributor and strategic business partner of Unify providing advanced UC solutions, networking and security. The company supports and maintains IT equipment worth more than 5 million at over 200 sites, 24/7. Its primary mission is to enable the use of new communications solutions, including UC. This goal is fulfilled through its full familiarity with the latest OpenScape UC unifying voice, video, mobility, cloud storage, presence management, , instant messaging and social networking through a single, seamlessly integrated platform. During the last fiscal year, NES achieved revenue and profit growth of 40%, and for two consecutive years, attained doubledigit profit. 4

5 About Unify Unify is one of the world s leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global 500. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. unify.com Copyright Unify Software and Solutions GmbH & Co. KG, 2016 Mies-van-der-Rohe-Strasse 6, Munich, Germany All rights reserved. The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.