Connecting. Experience our Passion for INTERACTIVE VOICE RESPONSE (IVR) KEY BENEFITS

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1 2017 Experience our Passion for Connecting Comsys Telecom & Media B.V. Laan Blussé van Oud Alblas 2a 3769 AT, Soesterberg The Netherlands INTERACTIVE VOICE RESPONSE (IVR) The Comsys IVR system is fully web-based and easy to integrate with your business processes. IVR supports a wide range of telecom protocols. The IVR is based on the SpeechFrame product. The strength of the Comsys IVR is that it can be used for many solutions such as: Prepaid & Post Paid, airport solutions, menu selections, transferring calls, order tracking, banking, order entry, stock exchange, mass calling, survey and much more. The IVR is equipped with a graphical web-based Service Creation Environment (SCE) / Flow builder. With the SCE you can create & change the dialogs in a matter of minutes. The SCE is fully web-based, there is no need to install any software and you can use it anywhere at any time. The IVR solution is deployed all over the world at several Telecom operators and can be used in any languages. KEY BENEFITS 4th generation IVR, based on more than 30 years of experience. A fully web-based solution, with a Graphical Service Creation Environment A wide range of standard features, protocols and interfaces

2 The IVR service perfectly integrates with your (cloud) architecture. The IVR can make uses of varying Telecom protocols (i.e. ISDN, ISUP, and SIP) and is easy to connect/interface to legacy systems. The IVR is available in single or a fully redundant architecture to ensure maximum availability and data integrity. General Functionality: Overview of created IVR flows Show on which number(s) IVR flow is active About IVR flow o Last changed date o creation date o Author (creator) Create / Edit / Delete IVR flows Publish / Activate IVR flow Publish / Activate IVR flow on multiple numbers IVR flow directly active when published Safe IVR flow o overwrite existing one o as a new IVR flow o even when not finished Validation of IVR flow when publishing (putting live) Multi GUI language Create variables Import/export variables DEVELOPMENT Comsys has developed its own software platform to run the Comsys solutions, which is called SpeechFrame. The SpeechFrame platform is the state of the art interactivity platform of Comsys with a flexible software architecture. It is the fourth generation and it was developed based on Comsys 30 years of experience. The SpeechFrame platform makes use of all modern technologies such as VoiceXML, CCXML, Java and REST interfaces. The SpeechFrame platform is fully web based and therefore easy to integrate with your business processes. The SpeechFrame environment is suitable for a wide range of customers from Telecom Operators to small companies. We supports many telecoms standards and our software is tested for Telecom grade performance. The solutions we develop are fully scalable and can be deployed in the cloud, on your own hardware, on a single chassis (boxed solution) or in your virtual environment. Integration to back-end systems (e.g. databases, billing systems, CRM) is easy because Comsys always deploys SOAP or RESTful interfaces. From any solution, back-end systems can be reached via data transfer using local or remote web services.

3 BASED ON MORE THAN 30 YEARS OF EXPERIENCE Flow Building blocks Home (start point/default settings) Play announcement Menu choice Transfer call Record message (store / ) Time dependency Day of Week dependency Load (divide traffic) Variable play o Number o Amount / Currency o Date o Time o Digit-by-Digit Dynamic play Field (input e.g. postal code) Connect-Call (in case of pre-call) Web-Service (interface to a back-end) Logical (compare variables) Assignment (set variables) End / Disconnects Date dependency Continue in other dialogue Call Center (transfer to) Play announcement via URL Flow Controls Automatic drawing Flow validations Drag & Drop Upload & Play Copy & Paste Announcements Disconnect & Connect Multi language Expand & Collapse Revision history Create shortcuts Last updated by Color alerts Multi access level Customer Management Add customers Set customer rights View customers Edit customers Default settings per customer Add phone numbers View active phone numbers User Management Add user View user Edit user Set user role / rights Set user experience level

4 USED IN 25+ COUNTRIES & 450 MILLION INTERACTIONS SOME TECHNICAL INFORMATION EDRs & CDRs ( Event & Call Detail Records) Highly scalable IVR (UP to lines) Based on vxml & cc-xml Many standard interfaces/open standards Module for pronouncing dates, time, CLI, amounts, etc. Multi-language support Web-GUIs for maintenance / configuration Multi-tenant Supports multiple protocols at the same time Gateway functionality (e.g. ISDN in - SIP out) Transfers & Call recording Cloud, on premise, hybrid cloud, private cloud Early media announcements SUPPORT Comsys has its own support organization located in the Netherlands and Indonesia. In this way Comsys can deliver support 24*7 throughout the year. The support engineers are certified and highly qualified and have experience in many different countries with different cultures. Experience in: The Netherlands, Poland, Kazakhstan, Lithuania, Latvia, United Kingdom, Swiss, Austria, France, Namibia, India, USA, Germany, Sweden, Slovenia, Indonesia, Belgium, Vietnam, Spain, Venezuela, Ivory Coast, Senegal, Zimbabwe, Morocco, Turkey, Estonia, Norway, Malaysia, Chile, Colombia, Macedonia, Romania, Australia, Slovakia, New Zealand, Mexico, Kosovo, and more. INNOVATION Comsys operates in a fast moving world of telecom and converging customer contact channels for enterprises, banks, (online) shops, Telecom operators, non-profit and profit organizations. Comsys maintains her leading role as key supplier in our industry through substantial investments in new the development of new features, technology (75%) and the Comsys and knowledge. The new cross media landscape influences and speeds up many sector trends by applying new developments in innovative and creative Value Added Services.

5 PRODUCTS & SOLUTIONS Comsys developed several products & solutions on top of the platform software. All deployments are Telecom grade and can be used in many different circumstances and for many types of business. The product suite of Comsys contains: Interactive Voice Response (IVR) Multi-tenant Voic solution Multi-tenant Contact Center Missed Call Alert Service Delivery platform Call Recording / Lawful Intercept Number Routing Survey / Questionnaires Intelligent Roaming SMS to Fixed Ring Back Tones IVR Outbound Dialer WE OFFER VARIOUS PRICING MODELS. CAPEX: meaning, that the licenses, hardware, software and professional services are purchased by the customers. The customer has to pay a yearly support fee when the systems is live. Customer cannot exceed the licenses. OPEX meaning: that the hardware, software, professional services are purchased by the customer. The licenses are paid monthly based on actual monthly usage (the support fee included). Customer has no limit in usage. Pay-As-You-Grow meaning: that the hardware, software, professional services and some start-up licenses are purchased by the customer. Then when live the customers buys additional licenses when they overflow the initial purchase. The support fee increases with the licenses. There is no limit in usage. ABOUT US We are a specialist in interactive telephony services such as Contact Center, IVR, Voic , Missed Call Alert and other voice & messaging related solutions. We deliver our globally to Telecom operators, MVNO s, MVNE s, Banks, Enterprises and Non-profit organizations. We have more than 30 years of experience in developing & hosting interactive media services. CONTACT US Comsys Telecom & Media B.V. Laan Blussé van Oud Alblas 2a 3769 AT, Soesterberg The Netherlands P: W: S: sales@comsys.net