BUILDING REVENUE AND LOYALTY WITH DIGITAL HEALTH. London, April 4-5.4, 2017 Janne-Olli Järvenpää, CEO Mehiläinen Oy

Transcription

1 BUILDING REVENUE AND LOYALTY WITH DIGITAL HEALTH London, April 4-5.4, 2017 Janne-Olli Järvenpää, CEO Mehiläinen Oy

2 ABOUT MEHILÄINEN DIGITAL PATIENT PATHWAY DIGITAL OCCUPATIONAL HEALTHCARE WHAT HAPPENS NEXT?

3 MEHILÄINEN: THE LEADING PRIVATE HEALTHCARE AND SOCIAL CARE PROVIDER IN FINLAND MEHILÄINEN FOUNDED Mehiläinen is the leading integrated social and healthcare services provider in Finland with a focus on superior customer experience and quality KEY FIGURES clinics, hospitals & care homes professionals 9000 corporate clients 260 municipal clients (90 % of pop.) Over 1 million private customers Revenue 590,1 meur (+16,8 %) EBITDA 64,5 meur (+28,7 %) EBITA 47,2 meur (+29,7 %) Net Income 13,2 meur (+109,0 %) NPS 86 (+3) OWNERSHIP Majority owners are funds managed by KKR and Triton. Minority investors include pension funds Varma and Ilmarinen, funds managed by HG Capital, management and key personnel.

4 DIGITAL PATIENT PATHWAY

5 MEHILÄINEN APPLICATION IS AT THE CENTRE OF OUR INTEGRATED CARE MODEL AND PATIENT PATHWAY Digital clinic 24/7 Integrated medical clinics Integrated diagnostics Integrated digital pharmacy Personal health records Mobile bookings Communication Physician app

6 EXAMPLE OF A DIGITAL PATIENT PATHWAY, PROCESS GUIDED BY THE MEHILÄINEN MOBILE APPLICATION (My personal experience with a sports injury, March 15, 2017) Mobile booking, occupational nurse visit, occupational physician consultation, MRI scan same afternoon Radiologists opinion, orthopedist consultation, occupational physicians s call to patient about results Appointment with the orthopedist, final diagnosis, referral to physiotherapy and medicine prescription Same day home order of medications, mobile booking to a physiotherapist for the next day (later) Reminder about the physiotherapist referral and request to return for a control visit

7 ONLY 9 MONTHS AFTER LAUNCH, OUR APP USER BASE IS ALREADY SIGNIFICANT AND GROWING FAST Cumulative registered users Weekly visits to digital clinic Weeks from launch Weeks from launch Here is an example of excellent service. I placed a request to review my prescription with Mehiläinen app. 7 minutes later confirmation. Sunday, after 3pm. Amazing #customer experience #customer service

8 DIGITAL OCCUPATIONAL HEALTHCARE

9 SIX CLOUD BASED APPLICATIONS TO SUPPORT A HEALTHY AND PRODUCTIVE WORKFORCE TYPICAL EMPLOYEE BASE OF A LARGE FIRM MEHILÄINEN CORPORATE CLIENT DIGITAL HEALTH APPLICATIONS Excellent or good health and high productivity (vast majority of employees) v 6 Mehiläinen Health Reports 5 Mehiläinen Digital Wellness 4 Mehiläinen Digital Screening 3 Mehiläinen Work Safety Compass 2 Mehiläinen Supervisor Compass Emerging health issues Increased disability risk v v 1 Mehiläinen HR Compass

10 DIGITAL OCCUPATIONAL HEALTHCARE IS DELIVERING POSITIVE RESULTS FOR OUR CUSTOMERS 20 % reduction in lost working time due to absenteeism 100 % retention rate over 3 years among digital corporate clients 15 % of contracts changed to value based pricing

11 WHAT HAPPENS NEXT?

12 SEVERAL DIFFERENT KIND OF PLAYERS ARE GETTING ACTIVE IN DIGITAL HEALTH TODAY Digitising the healthcare-industry is a huge business opportunity, The Economist, March 4, 2017

13 USA BASED TELADOC IS JUST ONE EXAMPLE OF A PURE-PLAY VIRTUAL CARE PROVIDER Teladoc, Inc. (NYSE:TDOC) is the nation s leading provider of telehealth services and a pioneering force in bringing the virtual care visit into the mainstream of today s health care ecosystem. Sources: Teladoc annual statement

14 INTEGRATED, DIGITAL CARE PROVIDERS MIGHT STILL HAVE AN ADVANTAGE OVER PURE-PLAY START-UPS Integrated with medical clinics No Yes Integrated with diagnostics No Yes Integrated digital pharmacy No Yes Utilization (mobile, CC, www) ~ 5 % > 25 % Total cost per virtual visit ~ 195 $ < 29 euro Country of operations USA Finland Market Cap (3/2017) ~ 1,2 $B Private Clients / membership base 8k / 18m 9k / 2m Company Revenue (FY 2016) 123 $M 590 meur Company EBITDA (FY 2016) (54) $M 64 meur 1. More holistic, integrated services? 2. Superior patient experience? 3. Lower cost operating model? 4. Higher sales and EBITDA per customer? Sources: Analyst reports, company web-pages and published financial reports

15 AT MEHILÄINEN WE HAVE SEVERAL EXCITING NEW DIGITAL HEALTH PROJECTS IN PIPELINE Development of machine learning from our unique data sets Improved data analytics for better occupational health measurement Integration of wellness data to preventive care processes Integration of remote diagnostics to digital clinic and mobile application Extension of the model to adjacencies (public-pay, international expansion)

16 WE BELIEVE FINLAND IS AN EXCELLENT TESTING GROUND FOR DIGITAL HEALTH INNOVATION 1. Early adoptors of technology 2. High trust & transparency 3. Ambitious healthcare reform 4. Biobanks and the Biobank Act 5. Universal health registers 6. Personal identity numbers 7. Critical scale private providers

17 Questions or feedback: