Agile adoption in complex environments

Transcription

1 Agile adoption in complex environments 9 th October 2013 Tony Rowley Head Of Development & Technology Service, Deputy CTO HMRC.

2 Agenda Context Government Strategy HMRC s Digital Strategy HMRC Exemplars Key Areas So what was our experience? Summary Protective marking Unclassified Agile Business Conference 09/10/2013 2

3 Our Business - our IT 507m images printed last year Transactions worth 1.7 trillion via Government Banking Service 2,486 4,433 Printers 600+ Systems BlackBerrys 56m employee PAYE returns submitted by employers 4,493 Data Centre Servers (physical & virtual) 1,100+ Interfaces 7.93m (or 82.5% of) SA Returns filed online In 2012/13 HMRC collected 475.6bn and paid out 43bn in benefits 5.6m Tax Credit renewals processed last year 7m employee PAYE details supplied through RTI 6,612 Laptops 78,305 Desktops 21m images scanned last year 344m s sent last year and we deliver services for: Protective marking Unclassified Agile Business Conference 09/10/2013 3

4 Development & Technology Service Are HMRC s internal Deliver and Run organisation for IT Development and provides Technical Services and Operational Support for over ~1/3rd of HMRC s estate Operate systems and services that protect the UK s borders, helping fight terrorism, criminals and fraud Manage systems and services that are responsible for circa 30% of the UK Tax take, bringing in > 138Bn Are > 350 highly skilled and qualified staff who design, develop, build, test and then run systems and services in HMRC and on behalf of other government departments, 24x7x365 Are embedded at the very heart of HMRC s Digital ambitions and CIO savings targets Are an organisation with over 45 years of experience of IT design, development and operations DTS has been assessed externally by the Industry standard Capability Maturity model to be at Level 3 a first in the UK public sector Protective marking Unclassified Agile Business Conference 09/10/2013 4

5 Government Digital Strategy Revolution not Evolution Digital by Default Digital services so good, easy and convenient that everyone who can chooses to use them Help and support for everyone to get online in the best way for them Dedicated assistance for anyone who really can t get online Protective marking Unclassified Agile Business Conference 09/10/2013 5

6 HMRC s Digital Strategy Aligns with HMRC customer strategy Meets customer expectations When they want - not we want to The way they want (a lot and growing) Help for those who need help Alternative ways for those who can t Reduces contact pressure Reduces costs Tax transparency Finally - It s not all about IT! Protective marking Unclassified Agile Business Conference 09/10/2013 6

7 HMRC Digital Exemplars PAYE Online Digital SA Tax for My Business Agents Online Self Serve Other Services Protective marking Unclassified Agile Business Conference 09/10/2013 7

8 Three Key Areas Stakeholders Team Technology Protective marking Unclassified Agile Business Conference 09/10/2013 8

9 Our Experience Stakeholders You will generate Tension between quality and delivery deadlines Inclusion is vital take them on the journey invite to end of sprint presentations Decisions Ensure the team is knowledgeable and empowered, build trust Focus on business Outcomes clarity of success Seniority avoid getting frozen in the middle Protective marking Unclassified Agile Business Conference 09/10/2013 9

10 Our Experience - Team Achieving velocity Core Sprint team needs spikes to investigate and solve challenging issues High skills, high motivation Co-located, build the right environment, freedom to choose the right tools Clarity of goals Start with clear success criteria, as simple as possible, iterate, then iterate again Autonomy (empowerment) The team delivers success give them the freedom to succeed Allow them to redirect resources to maximise value delivered ensure business deploy knowledgeable and empowered people Protective marking Unclassified Agile Business Conference 09/10/

11 Our Experience - Technology Jargon and method are important CI, TDD, OOP, WebOps, Scrum, ReST, JSON, IaaS, VM s Tools Open Source, choose the most appropriate, avoid lock-in, build transferable skills Style Legacy isolation (2 speed world), micro services then scale-out Protective marking Unclassified Agile Business Conference 09/10/

12 Summary so what did we learn? Stakeholders They are used to having more time to react! Challenge the status quo processes Synchronise delivery goals Team Command and control doesn t work in this environment! Technology Don t forget to integrate security, statutory must haves and legacy patterns Don t underestimate what s involved in provisioning new hardware and software Protective marking Unclassified Agile Business Conference 09/10/

13 Thank you Chris Mortlock Head Of Development & Technology Service, Deputy CTO HMRC. HM Revenue & Customs