RSP for SAP Business One SAP 2013

Transcription

1 RSP for SAP Business One SAP 2013

2 RSP Rollout Plan - Phased Approach PHASE 1 Q3/2012 PHASE 2 Q4/2012 PHASE Q1/ Awareness & Enablement Partner Action Attend/review enablement sessions -> Review RSP landing page for updates Install RSP across customer base Field Action Support partners with RSP queries and evangelize RSP value GSC Action Follow new support msg handling process for RSP related messages for phase 1 Assist partners with RSP installation issues Reporting & Follow up Monthly RSP penetration report sent to LPE s/psa s. Preparation & Readiness Partner Action Install & activate RSP across customer base Obligation outlined in the terms and conditions of the Partner Maintenance Package for SAP Business One Field Action Support partners with RSP queries and continue to evangelize RSP value GSC Action Follow new support msg handling process for RSP related messages for phase 2 Support sends back RSP related msg if RSP is not installed. If partners aren t ready/prepared, GSC will continue to process msg. Reporting & Follow up Monthly RSP penetration report sent to LPE s/psa s. Mandatory Rollout RSP is the only platform for delivering a defined list of RSP only * support services. GSC Action Follow new support msg handling process for RSP related messages for phase 3 Support will push back messages that require RSP only services except under exceptional circumstances**. Field Action Support partners with RSP queries and continue to evangelize RSP value Reporting & Follow up Quarterly RSP penetration report sent to LPE s/psa s. * RSP only services -> Support services that will ONLY be delivered via RSP unless determined as an exceptional circumstance by GSC. ** Exceptional circumstances -> Technical RSP issues, internet connection issues & specific escalations 2011 SAP AG. All rights reserved. Internal 2

3 B1 Support Services: Delivery via RSP Sn o RSP Delivery Mandatory / Non Mandatory Type of Services delivered by RSP RSP Functionality to deliver Service Benefits to Partner/Customer/SAP 1 M Database Request Content Upload This can reduce database backup and uploading time for Partners and Customers Partners and Customers can set an upload limit to manage internet traffic during peak business hours Partners and Customers can schedule an upload time to reduce any internet traffic bottlenecks 2 M Partner Executing Queries (PEQs) Corrective Task PEQ s are tasks that allow automatic correction of well known issues Partners have the option to approve or reject these tasks remotely via the RSP Remote Console or directly via the customer s RSP Agent Console 3 NM Delivery customer specific Health checks & fixes RSP Customized Solution Heath check results enable partners to proactively provide solutions or to approach SAP for assistance and a solution Avoid the use of WebEx sessions which removes the need for partners, customers and SAP consultants to be present when fixing customer databases. This is only limited to specific fixes. Partners have the option to test and approve or reject SAP solutions before applying them to customer databases Partners can setup their own testing environment in order to test the SAP solution on a customer database copy 2011 SAP AG. All rights reserved. Internal 3

4 B1 Support Services: Delivery via RSP Sn o RSP Delivery Mandatory / Non Mandatory Type of Services delivered by RSP RSP Functionality to deliver Service Benefits to Partner/Customer/SAP 4 M Detection of issue in customer database (Proactively and on demand) Health Check Task Proactively identify issues in customer databases SAP can detect issues without requesting customer databases and may request the database only when the issue is confirmed SAP developers can gain an overview of how often specific errors occur and can therefore proactively prioritize development improvements Partners and Customers are able to select which tasks they would like to execute SAP has delivered a number of health check tasks such as: a) Inventory Valuation Checks b) Database Physical Integrity Check s c) Financial Consistency Checks d) AR & AP Health Checks e) Year-End Closing Health Checks etc 5 M General overview about customers B1 installation Upload of results of System Status Report Upload Results of Health Checks The System Status Report provides important customer installation information allowing partners to mitigate any risks from potential issues. System Status Report details include: a) Disk space and back-up status checks b) Detailed information on business setup and customization c) Overview of hardware and software configuration d) Traffic lights to visually indicate system readiness and areas that need attention e) The reports highlight changes compared to previous reports and includes previous data 2011 SAP AG. All rights reserved. Internal 4

5 B1 Support Services: Delivery via RSP Sno RSP Delivery Mandatory / Non Mandatory Services need to be delivered by RSP RSP Functionality to deliver Service Benefits to Partner/Customer/SAP 6 NM Download of B1 patches, B1 Hotfixes or RU versions Download of patches Ability to download patches, hot-fixes and ramp-up versions of SAP Business One via RSP at the customer site Ability to restrict access to allow only approved customers to participate in the ramp-up phase or require specific hot-fixes SAP AG. All rights reserved. Internal 5

6 Key Message for Rollout Process RSP is no longer a free tool that we offer as an alternative It is the primary platform for receiving B1 support services Partners are obligated to install and activate RSP across their customer base as outlined in the Maintenance Package for SAP Business One Partners need to be RSP ready by Q4/2012 RSP related messages will be pushed back in Q1/2013 if RSP is not installed unless exceptional circumstances determined by GSC. RSP landing page has been updated to reflect changes Partner enablement sessions have been scheduled for early July 2011 SAP AG. All rights reserved. Internal 6

7 Software Presentation

8 Life Cycle Management is a mixture of complex tools and processes Customer signs the contract Product Support Configuration management Upgrades Go-Live Check Monitoring and Curing Software distribution 2011 SAP AG. All rights reserved. Internal 8

9 Remote Support Platform for SAP Business One SAP brings simplicity in managing landscape Monitor, Protect, Keep Up To Date and Heal with one easy to use application Partner Channel break through in supporting customers remotely Single User Interface System Monitoring Embedded, free services Partner Channel and the Studio Dashboard with key information Full management and monitoring of installed components Wizard based approach for user communication Repository of reports Initialization Wizard: Installation and configration in just 7 minutes Traffic lights indicating readiness of application for operations Overview of hardware and software configuration Overview of business setup and customization level SAP Business One software updates Huge file transfer Over 60 Health Checks Many Corrective Tasks Customized Solutions Portugal Software Certification Distribution Pre Upgrade Tests Partner Tasks Assign Tasks to one or many customers Assign Customized Solution to selected customers Request huge file transfers 2011 SAP AG. All rights reserved. Internal 9

10 Implementation at Partner Environment example of the setup Customers Partner Studio RSP Integration in apps, e.g.: B1, CRM, Ticketing Customer distributed environment with many RSP installations world wide or across the country Delivery channel of partner prepared tasks Reports from execution, notifications and alerts sent from customer systems to partner Partner one single access point to all events at Customer side from any device Central Point for managing B1 at customer side 2011 SAP AG. All rights reserved. Internal 10

11 Install SAP AG. All rights reserved. Internal 11

12 Install SAP AG. All rights reserved. Internal 12

13 Install SAP AG. All rights reserved. Internal 13

14 Install SAP AG. All rights reserved. Internal 14

15 Install SAP AG. All rights reserved. Internal 15

16 Common Issues 1. Note # RSP Error Message: Authorization Failed 6D6F64653D F E6F F6E756D D Note # How to configure a WebDAV (using IIS) 6D6F64653D F E6F F6E756D D SAP AG. All rights reserved. Internal 16

17 Thank You! Maciej Fuchs

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