2014 ServiceNow All Rights Reserved 17
|
|
|
- Laurence Baker
- 6 years ago
- Views:
Transcription
1 2014 ServiceNow All Rights Reserved 17
2 2014 ServiceNow All Rights Reserved 18
3 Transform IT Transform the Business 2014 ServiceNow All Rights Reserved 19
4 IT Service Model Internal Providers Customer Support Marketing Human Resources Information Technology Finance Facilities Legal REQUESTER Service Taxonomy Service Experience Service Delivery Service Assurance Service Analytics PROVIDER Enterprise Service Management 2014 ServiceNow All Rights Reserved 20
5 Enterprise Service Management Executives BUSINESS DASHBOARDS APPROVALS & NOTIFICATIONS KPI DASHBOARDS REQUESTER SERVICE CATALOG SERVICE-ORIENTED WORKFLOW MONITORING & MITIGATION REPORTING DEFINED & SERVICES ANALYTICS PROVIDER SEARCH KNOWLEDGE SERVICE RECORD > HELP > ORDER COLLABORATE > CHANGE > INFO UPDATE SERVICE STATUS ASSIGN & TRACK WORK ANALYZE EVENT CREATE ALERT 2014 ServiceNow All Rights Reserved 21
6 Transforming Service Management into an Enterprise Discipline Enterprise Service Management IT Service Automation HR Service Automation Facilities Service Automation Enter Service Domains Here Service Automation Built by ServiceNow Built by ServiceNow Built by ServiceNow Built by Customer or Partner Any enterprise service or anything that requires a service model 2014 ServiceNow All Rights Reserved 22
7 Elements for Managing Enterprise Service Highly accessible and intuitive forms Request or case status Comments and work notes Request or case categorization Request or case description Work time and labor rates Assignment groups and fulfillers Approvals, notifications, escalations Service levels IT service management best practices ARE enterprise service management best practices 2014 ServiceNow All Rights Reserved 23
8 ServiceNow Service Automation Platform BUSINESS MANAGEMENT Governanc e Vendor Resource Cost Demand Project Analytics Service Providers Departments SERVICE MANAGEMENT Release Pass Reset Problem Incident CMDB Catalog Change Field Svc Asset HR Facilities OPERATIONS MANAGEMENT APPLICATION DEVELOPMENT Discovery Config Auto Orchestration Svc Map Cloud Mgmt Event Professional SDLC App Creator Service Creator Creators Citizen Creators SERVICE AUTOMATION PLATFORM Single Architecture Shared Resources Single Data Model Custom App Dev 2014 ServiceNow All Rights Reserved 24
9 Our customers deliver enterprise service management with custom applications 2014 ServiceNow All Rights Reserved 25
10 Why ServiceNow for Custom App Development? Pig Lifecycle Management HR Management Time Card Management Lab Mouse Reports PO Reconciliation Customer Feedback Management Document Workflow Accounts Payable IP Address Management Fast Features Familiar Gift Card Management Contract Management Field Safety Incident Response Insurance Claim Tracking Game/Venue Issue Management Facilities Management Postal Equipment Management Invoice Management Truck Maintenance 2014 ServiceNow All Rights Reserved 26
11 The Backbone of the Modern Enterprise CUSTOMER SUPPORT MARKETING HUMAN RESOURCES INFORMATION TECHNOLOGY FINANCE FACILITIES LEGAL 2014 ServiceNow All Rights Reserved 27
12 The Future of Enterprise IT Cloud Infrastructure? IT Applications Line-of-Business 2014 ServiceNow All Rights Reserved 28
13 The Future of IT and Enterprise Services Revolutionize High-impact service experience Reduce friction, innovate and create more value Peak Perform Accountability from all angles Auditable measurement, reporting and intelligence Do More Dis-intermediate process Automated, lights out, high speed service transactions Work Better Define, optimize workflow Less dependent on institutional knowledge, more dynamic work force 2014 ServiceNow All Rights Reserved 29
14 2014 ServiceNow All Rights Reserved 30
15 Any Questions? 2014 ServiceNow All Rights Reserved 31
16 Thank You 2014 ServiceNow All Rights Reserved 32
ServiceNow Order Form Product and Use Definitions
SERVICENOW USE AUTHORIZATION Order Number 06915JF UC1 ServiceNow, Inc. 3260 Jay Street Santa Clara, CA 95054 End Customer Address: Reseller: Company Name Address Suite City State/Province Zip/Postal Code
Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow
Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow
BMC - Business Service Management Platform
1 Value proposition BMC - Business Service Management Platform Service Stability and Process Control Self Service. Service Desk. Problem Resolution. Asset Management. Change and Release. Identity Management.
Reengineering your core processes and service layer A critical digital ecosystem enabler
Reengineering your core processes and service layer A critical digital ecosystem enabler Stéphane Hurtaud Partner Cybersecurity Leader Deloitte Jesper Nielsen Director Technology & Enterprise Application
EVM-11-G-001 Does the tool use ITIL 2011 Edition process terms and align to ITIL 2011 N/A. Edition workflows and process integrations?
Purpose: [M]anage events throughout their lifecycle. This lifecycle of activities to detect events, make sense of them and determine the appropriate control action is coordinated by the event management
DRAFT. Fusion ERP Cloud Service October Oracle Fusion ERP Cloud Service. Magdalene Ritter
DRAFT Oracle Fusion ERP Cloud Service Fusion ERP Cloud Service October 2013 Magdalene Ritter 1 Copyright 2013, Oracle and/or its affiliates. All rights reserved. The following is intended to outline our
ITIL Asset and Configuration Management in the Cloud. January 2017
ITIL Asset and Configuration Management in the Cloud January 2017 2017, Amazon Web Services, Inc. or its affiliates. All rights reserved. Notices This document is provided for informational purposes only.
Turn Your Business Vision into Reality with Microsoft Dynamics GP
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.
Selecting the Best. How to Realize the Goals of Contemporary IT Service Management Frameworks. IT Services Management Framework BEST PRACTICES
BEST PRACTICES Selecting the Best How to Realize the Goals of Contemporary IT Frameworks IT s Framework A look at the key contemporary IT Frameworks, including ITIL, COBIT, IT4IT TM and HCL Gold Blueprint
Modernise IT Operations and Service Management. Simon White Solution Architect, IT Operations Management Practice, Australia/New Zealand
Modernise IT Operations and Service Management Simon White Solution Architect, IT Operations Management Practice, Australia/New Zealand Speaker Introduction NAME: Simon White TITLE: Solution Architect,
Release & Deployment Management PinkVERIFY
RDM-11-G-001 General Criteria Does the tool use ITIL 2011 Edition process terms and align to ITIL 2011 Edition workflows and process integrations? RDM-11-G-002 Does the tool have security controls in place
Best of Breed Automation September 2014
www.pwc.com Best of Breed Automation September 2014 Tom Torlone Managing Director, US Leader Shared Services and Outsourcing Advisory Tom is a Managing Director at and is the U.S. Leader of the firm s
Nuances of managed services in a cloud economy
Nuances of managed services in a cloud economy Digital transformation challenges the way we manage Information Technology (IT). IT is looked as an enabler, which drives innovation, enhances competitive
Building a Smarter Planet. Smarter Cities. Anything to learn? Kaare Finbak, IBM C&P IBM Corporation
Building a Smarter Planet Smarter Cities Anything to learn? Kaare Finbak, IBM C&P 2007 IBM Corporation Agenda What is a City and what is a Smarter City? Which challenges are Cities facing? What are the
IBM Service Management
IBM Service IBM Service Platform Henrik Toft Solution Manager IBM Service 2008 IBM Corporation May 15, 2008 Best practice Service history 1980 1990 2000 2010 GITIL ITIL v1 ITIL v2 ITIL v3 Time (mid 80s)
Achieving Healthcare Interoperability in the Cloud with WebSphere ESB
Achieving Healthcare Interoperability in the Cloud with WebSphere ESB Ajay Asthana Business Solution Architect, Business Performance and Service Optimization Group IBM software division Tom Fausel Chief
Elevate your organization. To reach the Cloud.
Elevate your organization. To reach the Cloud. En route to Digital. Results from KPMG s Harvey Nash Survey. The Harvey Nash Survey 4,500 Responses 2 Decades $1-3trn IT budget 86 Countries 118 Government
"Charting the Course... MOC D: IT Service Management with System Center Service Manager. Course Summary
with System Center Service Description Course Summary This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service. Using hands-on labs,
NE IT Service Management with System Centre 2016
NE-10965 IT Service Management with System Centre 2016 Summary Duration 5 Days Audience IT Professionals Level 300 Technology Microsoft System Centre 2012 Delivery Method Instructor-led (Classroom) Training
Moving to Service Centric Management with HP OMi
Moving to Service Centric Management with HP OMi Steps to a successful Business Service Management implementation HP Business Service Management Ensure optimal IT performance and availability in a dynamic
UNLEASH THE POWER TO GROW. Start
UNLEASH THE POWER TO GROW Start Business management software designed to scale with you. SIMPLIFY CORE ACCOUNTING AND COMPLIANCE > CONSOLIDATE FINANCIALS > As a business leader, you need to manage your
Understand the Microsoft Field Service Solution Architecture and relationship to CRM Work Order process Mobile configuration
Understand the Microsoft Field Service Solution Architecture and relationship to CRM Work Order process Mobile configuration an end-to-end solution that extends Microsoft Dynamics CRM to provide a complete
The Future of Accounts Payable
May 7-9, 2017 Disney s Yacht & Beach Club Resorts, Florida The Future of Accounts Payable Presented by: Mark Brousseau May 7-9, 2017 Disney s Yacht & Beach Club Resorts, Florida Accounts Payable Automation
State: Original. July 2015 June Status: Planned. State: Original. July 2015 June 2018
GOAL 4: Infrastructure: Provide a high-performance infrastructure that takes advantage of innovative technologies that can reduce costs, promote ready access, and improve communication and collaboration
Enhancing Procurement Card Programs For E-Commerce & Mission Success. IntraMalls Assurance Services
Enhancing Procurement Card Programs For E-Commerce & Mission Success IntraMalls Assurance Services IntraMall Mission Deliver Extraordinary Value E-Purchase Payment Efficiencies P-Cards and Electronic Funds
2 ebook Increase Service Visibility
Increase Service Visibility Establish a single system of record for IT with better visibility into business-critical services and the systems that power them Start You get the call. A critical business
Microsoft IT Service Management with System Center Service Manager
1800 ULEARN (853 276) www.ddls.com.au Microsoft 10965 - IT Service Management with System Center Service Manager Length 5 days Price $4290.00 (inc GST) Version D Overview This five-day course will provide
SERVICES & CONTRACTING e-erp BEST TOOL TO MANAGE SERVICES & CONTRACTS THE TOTAL SOLUTION SYSTEM FOR YOUR BUSINESS. Services Management
BEST TOOL TO MANAGE SERVICES & CONTRACTS Services Service Categories Contracts SERVICES & CONTRACTING e-erp THE TOTAL SOLUTION SYSTEM FOR YOUR BUSINESS OPTIMUM SERVICES & CONTRACTING Optimum Services &
Leverage T echnology: July 19 th, 2013 Adil Khan. Move Your Business Forward. Copyright. Fulcrum Information Technology, Inc.
Life After ERP Go-Live: Navigating to Nirvana Learn how leading organizations are utilizing Advanced Controls to make systematic improvements in their ERP systems to achieve expected benefits of ERP systems
Trusted by more than 150 CSPs worldwide.
RAID is a platform designed for Communication Service Providers that want to leverage their data assets to improve business processes and gain business insights, while at the same time simplify their IT
IT Lightspeed Pioneer featuring ING Bank Australia. Aron Campbell Manager Cloud Infrastructure & Platforms ING Bank Australia
IT Lightspeed Pioneer featuring ING Bank Australia Aron Campbell Manager Cloud Infrastructure & Platforms ING Bank Australia Agenda ING Introduction ING Challenge Project Background Value achieved Speaker
2018 ASUG Annual Conference Call for Presentations: Be Prepared to Answer These Questions (Please note, fields with a red asterisk * are required)
2018 ASUG Annual Conference Call for Presentations: Be Prepared to Answer These Questions (Please note, fields with a red asterisk * are required) 1. *Session Type: (Select One) a. Presentation b. Roundtable
Building a Foundation for Effective Service Delivery and Process Automation
Building a Foundation for Effective Service Delivery and Process Automation Agenda Service Management World Tour IBM Service Management Customer Challenges Overview of Service Delivery and Process Automation
ChaRM, CSOL and Incident in SAP Solution Manager 7.1
ChaRM, CSOL and Incident in SAP Solution Manager 7.1 Tobias Hauk / Product & Solution Management / SAP Solution Manager 6 th November 2011 Public Introduction SAP Solution Manager: Your IT Management Platform
Network Cloud Service Orchestrator
LEADING OSS EVOLUTION Network Cloud Service Orchestrator NFV Network Function Virtualization Marcos Sena Diretor Regional de Vendas Agosto 2015 Network Functions Virtualization: What is it All About? Physical
Oracle Financials Cloud
Oracle Financials Cloud Oracle Financials Cloud offers a broad suite of capabilities designed to empower modern finance and deliver customer success with streamlined processes, increased productivity and
Third - Party Governance Done Right. Brenda Ward Director - Global Information Security
Third - Party Governance Done Right Brenda Ward Director - Global Information Security May 13, 2015 BUSINESS RISK FORMS THIRD PARTY UNIVERSE LAW FIRMS THIRD PARTY GOVERNANCE egrc TRACKING TOOL CATEGORY
USAA's Supplier Governance Transformation that Optimizes Value and Addresses Risk
USAA's Supplier Governance Transformation that Optimizes Value and Addresses Risk USAA Glenn Ellis Director, USAA Supplier Management Enlighta Nipun Sehgal CEO www.sig.org/eval USAA s Supplier Governance
COURSE LISTING. Courses Listed. with SAP Ariba SAP Ariba Procurement. 4 February 2018 (03:51 GMT)
with SAP Ariba SAP Ariba Procurement Courses Listed AR510 - SAP Ariba Procurement: Buying AR510E - Ariba Procurement: Requisitioning to Receiving AR520 - SAP Ariba: Managing Contract Compliance AR520E
IT Service Management with System Center Service Manager
IT Service Management with System Center Service Manager 10965C; 5 Days, Instructor-led Course Description This five-day course will provide students with the key knowledge required to deploy and configure
How to build and deliver an Intelligent Orchestration Platform
How to build and deliver an Intelligent Orchestration Platform Denise Glasscock Global Strategy Lead, Accenture Emerging Technology May 2 nd, 2017 R. Jayachandran North American Technology Lead, Accenture
Speed to Value with Documentum xcelerated Composition Platform
Speed to Value with Documentum xcelerated Composition Platform Charles Banyay Principal Product Manager, xcp Group Content & Archiving Division EMC Corporation 1 What will you do? How do I reduce operating
Back Office System. The most advanced and modern tolling and transportation system in the market.
US Kapsch TrafficCom Back Office System. The most advanced and modern tolling and transportation system in the market. The Kapsch Next Generation Back Office is integrated by a set of interconnected modules
Azure IoT Suite. Secure device connectivity and management. Data ingestion and command + control. Rich dashboards and visualizations
Azure IoT Suite Secure device connectivity and management Data ingestion and command + control Rich dashboards and visualizations Business workflow integration Move beyond building blocks with pre-configured
Outsourced out of a job, or into a better one?
Outsourced out of a job, or into a better one? Or How I worked myself into retirement through automation and business process outsourcing By Pam Russavage 1 What We ll Cover My Life Before P2P P2P Evolution
SapphireIMS 4.0 ITAM Suite Feature Specification
SapphireIMS 4.0 ITAM Suite Feature Specification Overview Organizations are realizing significant cost savings and improved planning capabilities through integration of the entire asset lifecycle. Strong
McKinsey s Journey to Digital Excellence in Source-to-Pay (S2P)
McKinsey s Journey to Digital Excellence in Source-to-Pay (S2P) Mauro Erriquez McKinsey Principal Teresa Liptak McKinsey Expert Amit Duvedi Coupa VP of Business Strategy May 2016 McKinsey & Company is
TOP FINANCE PROCESSES THAT ARE THE CULPRITS OF BUSY WORK. Automating your workflow. to make your work flow.
Automating your workflow TOP FINANCE PROCESSES THAT ARE THE CULPRITS OF BUSY WORK to make your work flow. Imagine a finance department, free of inefficiencies. Everyone wants to be successful at work,
Turn Your Business Vision into Reality with Microsoft Dynamics SL
Turn Your Business Vision into Reality with Microsoft Dynamics SL You have worked hard to build a vision for your business. With Microsoft Dynamics SL, you can turn that vision into reality with a solution
Learn How To Implement Cloud on System z. Delivering and optimizing private cloud on System z with Integrated Service Management
Learn How To Implement Cloud on System z Delivering and optimizing private cloud on System z with Integrated Service Mike Baskey, Distinguished Engineer, Tivoli z Architecture IBM August 9th, 2012 Session:
Creating Non-PO Based Invoices Table of Contents
Creating Non-PO Based Invoices Table of Contents When should a non-po based invoice NOT be created?... 2 How are Non PO Invoices Received in Accounts Payable... 2 How to create a non-po based invoice...
OTRS Trainings. Optimize your services. OTRS Trainings.
OTRS Trainings Optimize your services. OTRS Trainings. We provide you with the know-how you need for the professional use of OTRS, no matter if you have the OTRS Business Solution or if you use OTRS Free!
ASG s Delivery of BSM Maturity
ASG s Delivery of BSM Maturity ASG Software Solutions (Allen Systems Group) has created a pragmatic focus on how IT customers must deliver both a reliable IT infrastructure ( plumbing ) as well as business
Mid-Atlantic CIO Forum
Mid-Atlantic CIO Forum Towson State University - March 17, 2016 Dave Rich CEO DBR & Associates Evolution of Analytics Batch Reportin g 1975 Static Reportin g Ad Hoc Query 1989 Data Warehousing Online
Understanding the relationship between Asset Management and the CMDB
Understanding the relationship between Asset Management and the CMDB Remedy v 703 Janie Sprenger janiesprenger@gmail.com November 2009 Introduction This paper introduces you to Asset Management and the
REDEFINE YOUR BIOMEDICAL, FACILITIES, & HEALTHCARE TECHNOLOGY MANAGEMENT STRATEGIES
ASSET & MAINTENANCE MANAGEMENT DESIGNED FOR HEALTHCARE REDEFINE YOUR BIOMEDICAL, FACILITIES, & HEALTHCARE TECHNOLOGY MANAGEMENT STRATEGIES Keeping a healthcare system performing optimally means minimizing
NetSuite Support Phone Menu Routing Options
Resources E-Commerce Customization & Integration) Imports & related Dashboards, & related Dashboards, & related Dashboards, & related Dashboards, & related Dashboards, & related Dashboards, Flash: For
The Powerful Specialist Training Management System
Powered by The Powerful Specialist Training Management System 02 Specialist360 For powerful specialist training management Specialist360 is an integrated training management system for all aspects of specialist
SapphireIMS 4.0 Business Service Monitoring Feature Specification
SapphireIMS 4.0 Business Service Monitoring Feature Specification Overview The purpose of Business Service Monitoring is to provide processes and methodologies to the organization to create quantifiable
PORTFOLIO MANAGEMENT Thomas Zimmermann, Solutions Director, Software AG, May 03, 2017
UNLEASH YOUR DIGITAL VISION #WITHOUTCOMPROMISE Innovation in Business & IT Transformation PORTFOLIO MANAGEMENT Thomas Zimmermann, Solutions Director, Software AG, May 03, 2017 2017 Software AG. All rights
Oracle Services Procurement
Oracle Services Procurement Oracle Services Procurement is the application that enables complete control and oversight for services spending. It is a key component of Oracle Advanced Procurement, the integrated
ALFABET 9.12 WHAT S NEW IN. With Alfabet 9.12 you can: Risk mitigation planning & management ALFABET
ALFABET WHAT S NEW IN ALFABET 9.12 Deliver the agile IT environment digital business demands Driven to get digital? You ll like the new features of Alfabet 9.12 for Enterprise Architecture (EA) management,
Data Governance and Data Quality. Stewardship
Data Governance and Data Quality Stewardship 1 Agenda Discuss Data Quality and Data Governance Considerations for future technical decisions 2 Intelligence Portal Embedded InfoApps Hot Social Bad Feedback
AllSites Energy Management App
AllSites Energy Management App Your Smart Building Should Be Efficient Energy savings are among the first gains you should expect from advanced building controls. But not all energy management systems
New generation of Operational Lease Management
LeaseProXL New generation of Operational Lease Management Gain a major competitive advantage If you want to drive and inspire your organization, then create a proactive atmosphere by dealing with challenges
Oracle E-Business Suite Release Highlights Investments Across the Suite
Oracle E-Business Suite Release 12.2.5 Highlights Investments Across the Suite Cliff Godwin Senior Vice President Applications Development Oracle Safe Harbor Statement The following is intended to outline
Oracle Project Portfolio Management Cloud
Oracle Project Portfolio Management Cloud What's New in Release 12 January 2017 Revised: August 2017 TABLE OF CONTENTS REVISION HISTORY... 4 OVERVIEW... 5 Security & New Features... 5 UPGRADE/UPDATE TASKS...
A digital vision. The end-user experience. Products. Products Products. Reusable business services / capabilities. The Business Outcomes
A digital vision Products Products The end-user experience Products Reusable business services / capabilities Systems of engagement Systems of differentiation Systems of record Systems of innovation Systems
Business Process Services: A Value-Based Approach to Process Improvement and Delivery
WHITE PAPER Business Process Services: A Value-Based Approach to Process Improvement and Delivery In this white paper, we examine how your business can be improved through business process services. Business
StableNet Enterprise. Automated IT Management & Business Service Assurance
StableNet Enterprise Automated IT Management & Business Service Assurance Our Strengths Innovation & Quality About Infosim Infosim is a leading manufacturer of automated Service Fulfillment and Service
RPA for SAP 101. Automate your financial SAP processes with Winshuttle s RPA for SAP. Copyright Winshuttle 2017
RPA for SAP 101 Automate your financial SAP processes with Winshuttle s RPA for SAP Copyright Winshuttle 2017 1 Jay Juntti Solution Marketing Winshuttle Tim Woodhouse Strategic Sales Shared Services &
Bmc Remedy Incident Management User Guide 7.6
Bmc Remedy Incident Management User Guide 7.6 Smart IT permissions - BMC Remedy IT Service Management Suite 7.6.040 second ago For example, a Smart IT user with BMC Change Management application Use Related
AKTIVOV Asset Management System
AKTIVOV Asset System Aktivov means Assets We provide core expertise, business knowledge, and tools on Enterprise Asset, and Operations & Maintenance Strategies, while you concentrate on your core competence.
Intelligent Automation and Internal Audit
Intelligent Automation and Internal Audit October 2017 kpmg.com With you today Sami Salam Advisory Director Risk Consulting Services Email: ssalam@kpmg.com Arif Faheem Advisory Senior Associate Risk Consulting
Business Process Management for Innovation and Optimisation. David Bate SOA Software Sales Executive IBM Asia Pacific
Business Process Management for Innovation and Optimisation David Bate SOA Software Sales Executive IBM Asia Pacific Innovation that matters to CEOs and CIOs Top Innovation priorities for CEOs: Extend
A New Approach that Improves Asset Utilization, Reliability and Plant Performance
A New Approach that Improves Asset Utilization, Reliability and Plant Performance Leverage a Holistic Business Approach to Managing Assets Our Speaker: Kim Custeau, Director, Product Marketing With over
Oracle Business Intelligence Applications. Kostiantyn Stupak
1 Oracle Business Intelligence Applications Kostiantyn Stupak 2 Business Analytics Span Multiple Disciplines Financial Performance & Strategy Management Supply Chain Analytic Applications Production Planning
Next-gen enterprise content management (ECM), the digital backbone of the enterprise PERSPECTIVE
Next-gen enterprise content (ECM), the digital backbone of the enterprise PERSPECTIVE The enterprise content (ECM) journey so far From innovation in the 1990s with client server commuting and file-based
General Platform Criterion Assessment Question. SLM-11-G-001 Does the tool use ITIL 2011 Edition process terms and align to ITIL 2011 N/A
Purpose: [E]nsure that all current and planned IT services are delivered to agreed achievable targets. (SD 4.3.1) Activities: Negotiating, agreeing, monitoring, reporting on and reviewing IT service targets
Manufacturing Operations Excellence Silvia Montero Marketing Manager Manufacturing Operations Management EMEA. Siemens AG 2017
Manufacturing Operations Excellence Silvia Montero Marketing Manager Manufacturing Operations Management EMEA Agenda MOM role in I4.0 Manufacturing Operations Management Solutions Success Stories Page
4/26. Analytics Strategy
1/26 Qlik Advisory As a part of Qlik Consulting, Qlik Advisory works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics
Achieving Operational Excellence with a Connected Mill
Achieving Operational Excellence with a Connected Mill Technical Session CT417 1 Agenda Macro Trends and Pressures Connected Mill Dashboarding and Production Reporting Analytics and Mobility TeamOne Productivity
GOVERNANCE AUTOMATION ONLINE
Online Services Technical Overview GOVERNANCE AUTOMATION ONLINE FOR MICROSOFT OFFICE 365 Your Policy. Our Automation. ACCOUNTABILITY & SECURITY RECERTIFICATION Public Site Collection Directory Provides
PREVENT MAJOR DATA BREACHES WITH THREAT LIFECYCLE MANAGEMENT Seth Goldhammer, Senior Director of Product Management at LogRhythm
PREVENT MAJOR DATA BREACHES WITH THREAT LIFECYCLE MANAGEMENT Seth Goldhammer, Senior Director of Product Management at LogRhythm WELCOME Audio is streamed over your computer Dial in numbers and codes are
Infor SunSystems. Grow with flexibility. Integrate
Financial Management Infor SunSystems Grow with flexibility To succeed in today s global business environment, you need a financial management system (FMS) that seamlessly transcends borders, languages,
Authors: Steven Jewell Assistant Director IT and e-government Tel: ; Paul Fleming Systems Architect
IT SYSTEMS REPORT SYSTEMS INTERFACES AND INTEGRATION ITEM 8 AUDIT COMMITTEE 28 MARCH 2012 Authors: Steven Jewell Assistant Director IT and e-government Tel: 01908 254141; Paul Fleming Systems Architect
Delivering Enterprise Value with Service Management
Sponsored by: ServiceNow Authors: Matthew Marden Robert Young March 2015 Delivering Enterprise Value with Service Management EXECUTIVE SUMMARY IDC s analysis of ServiceNow customers using the company s
Take control with HP Operations Bridge
HP Software: Apps meet Ops 2015 Take control with HP Operations Bridge Xavier Chevalier Stefan Brié Digital business transformation is happening now 50% 50% of businesses expect to of US digital commerce
What's Shaping the Future of Enterprise Content. Management? JOHN O MELIA
What's Shaping the Future of Enterprise Content JOHN O MELIA Management? SENIOR VICE PRESIDENT, CUSTOMER SUCCESS AND SOLUTIONS, EMC ENTERPRISE CONTENT DIVISION 1 The emergence of The Digital Enterprise
Complex challenges. Decrease in new client penetration over the last 3 years 1. Increase in employee attrition over the last 3 years 2
Complex challenges 9% Decrease in new client penetration over the last 3 years 1 6% Increase in employee attrition over the last 3 years 2 5% Decrease in billable employees in the last year 3 SPI Research
Pegasystems Inc. Build for Change Pegasystems Inc.
Pegasystems Inc. Build for Change 11 2013 Pegasystems Inc. Safe Harbor Certain statements contained in this presentation may be construed as forward-looking statements as defined in the Private Securities
Expert Reference Series of White Papers. Microsoft Service Manager Simplified
Expert Reference Series of White Papers Microsoft Service Manager Simplified 1-800-COURSES www.globalknowledge.com Microsoft Service Manager Simplified Randy Muller, MCT, MCT Regional Lead, MCSE, CEH Introduction
SOLUTION BRIEF IDENTITY AND ACCESS GOVERNANCE. Simplify Identity Governance and Reduce Risk With the CA Identity Suite
SOLUTION BRIEF IDENTITY AND ACCESS GOVERNANCE Simplify Identity Governance and Reduce Risk With the CA Identity Suite 2 SOLUTION BRIEF: IDENTITY AND ACCESS GOVERNANCE Section 1: Challenge Identity Governance
AP Automation Go Live 9/5. DocuWare
AP Automation Go Live 9/5 DocuWare GO TO WEBINAR INFO You will find the PDF Presentation on the control panel You can open and save the PDF You can find a copy of this presentation under the DocuWare tab
Accelerate Business Success With XRM
Accelerate Business Success With Harry Ng, Microsoft Certified Trainer Senior Systems Consultant, Infocan harry@infocan.net Accelerate Business Success With Topics Setting the Stage Key Execution Issues
Transform Procurement with SAP S/4 HANA, SAP Ariba, SAP Fieldglass and SAP MDG An Introduction
Transform Procurement with SAP S/4 HANA, SAP Ariba, SAP Fieldglass and SAP MDG An Introduction July 2017 TABLE OF CONTENTS OPERATIONAL PROCUREMENT SUPPLIER COLLABORATION STRATEGIC SOURCING AND CONTRACTS
Vimal Kapur. President, Honeywell Process Solutions Industry Perspective
Vimal Kapur President, Honeywell Process Solutions Industry Perspective Welcome 1,200+ Attendees 302 Companies 47 Industries 40 th 34 Countries Agenda Challenges Solutions Conclusions Since the last recession,
Methods in Enterprises
Methods in Enterprises Software Lifecycle Software Layer Requirement Architecture Development Operation Business Model Application Data Platform and Infrastructure UI Logic Business/IT Strategy BA EA UX
Dynamics 365 for Field Service - User's Guide
Dynamics 365 for Field Service - User's Guide 1 Contents Manage your field service operations with Microsoft Dynamics 365 for Field Service...8 Install Microsoft Dynamics 365 for Field Service...9 Install
ROBOTIC PROCESS AUTOMATION
ROBOTIC PROCESS AUTOMATION BY U IPATH 1 AGENDA 01 INTRODUC T IO N T O R P A 0 2 C O MPANY P R E S E NTATIO N 0 3 U IPATH P L A T F O R M 0 4 INNO V A T IO N A ND R O A DMAP 0 5 P R O DUC T S H O WC A S