S Group: Retail Chain

Transcription

1 IAM for Retail

2 S-Group Retail Chain S-Group is a retail chain operating in Scandinavia, Russia, and the Baltics Retail sales in 2014 was 11 billion S-Group operates in over 1,600 locations and employs over 40,000 people S-Group main businesses and brands include Retail: S-Market, Sales, Alepa, Prisma department stores Hotels: Sokos Hotels and Radisson Blu Hotels and Resorts Service stations: ABC gas stations Agriculture: Agrimarket

3 S Group: Retail Chain Challenges Operating several brands each with their own online services, customers couldn t move easily from one website to another S Group is owned by its over 2 million members and pays back bonuses to its owners of several hundreds of million euros yearly there was no easy way for the owners (customers) to review their bonus information S Group is a leading co-op retail chain operating in Scandinavia, Russia, and in the Baltics Solution GlobalSign SSO was used to link different web sites and online stores together, and enable the use of social identities S Group built a customer portal for reviewing bonuses, purchase history, and guarantee information of purchased items. GlobalSign SSO was used to implement strong multi factor authentication for the s-kanava service Benefits Increased customer satisfaction and online sales as the users can now single sign-on between different S Group sites Improved customer loyalty Cost savings by removing multiple registration points and identities

4 IAM for Insurance

5 Etera: Insurance Company Challenges Employers need to report paid salaries on a monthly basis to the pension insurance company, and handling paper based reports was very expensive There was no way for Etera customers to conveniently review their own pension information Etera is a mutual employment pension insurance company providing pension cover for employees and self-employed persons. Solution GlobalSign SSO was deployed to provide strong authentication for the customers to access their pension information For the organizations reporting paid salaries on a monthly basis Etera selected to use the password method of GlobalSign SSO and GlobalSign Trust enabled Danske-Bank employees to single sign-on to Etera services Benefits Considerable cost savings by enabling online and automated reporting for the customer organizations and accounting companies Increased customer satisfaction as employees could now access their pension information conveniently better user experience

6 IAM for Utility Companies

7 Vantaan Energia: Utility Company Challenges Mandated by regulation, energy companies must allow consumers to review their consumption data gathered by smart meters. Vantaan Energia needed a secure way to share this information Maintaining separate identities across different services in both B2C and B2B created inconvenience and was seen as a security risk Vantaan Energia is a utility company providing electricity and district heating services for households and businesses Solution GlobalSign SSO provides strong authentication for consumer and business users to the Vantaa Energia SharePoint portal and Single Sign-On across services GlobalSign CustomerID provides registration flows, identity verification during registration, and is linked to the CRM of Vantaan Energia Benefits Regulatory compliance is reached by offering customers a secure way to conduct business and review their data in the portal Cost savings through automating customer registration Convenience when registering as customers can verify their identities with BYOID, and contract information can be automatically verified from the CRM

8 IAM for Telecom Providers

9 DNA: Telecom Provider Challenges High cost of customer service desk operations Difficulties registering new corporate customers Like all telecom service providers, DNA was looking new ways of generating revenue and new business DNA is one of the leading telecom service provider including cable TV, mobile networks and broadband Solution GlobalSign SSO connects the DNA online services providing consumer and business customers a single identity across all connected sites GlobalSign CustomerID provided easy-to-use workflows for customer registration and enabled extensive self-service functions in their MyBusiness portal Benefits New customer registration time was cut from two days to a few minutes The self-service portal for subscription management created immediate cost savings of $1 million during the first full year after launch Unified identity strategy makes it extremely easy for DNA business customers to acquire new services through DNA cloud brokering

10 DNA IAM Solution Architecture Contract Management CustomerID Easy access to self-service Business customers can manage their own users and authorize them to manage contracts Manage your own information Cloud Brokering Single Sign-On between MyBusiness and serkku.fi cloud brokering Best-of-breed cloud services from one location and with one identity Accounting, cloud backup and storage, CRM, Point-of-Sales SSO B2B services New B2B services are added to the Single Sign-On system on a continuous base

11 IAM for Manufacturing

12 Metsä-Group Challenges Managing the 122,000 owner-member identities of the Metsä-Group with its current technology was inefficient and costly Metsä-Group needed a more robust and scalable solution for their Metsäverkko (forestnet) extranet portal used by their owner-members The old IAM system did not have support for authorization Metsä-Group is a forest industry group whose core business consists of tissue and cooking papers, paperboard, pulp, wood products, and wood supply and forest services. Solution GlobalSign CustomerID was adopted to facilitate owner-member registration and authorization between forest owners GlobalSign SSO provides Single Sign-On across the various parts of the extranet as well as strong authentication where needed such as transactions or tax reporting Benefits Easy registration and access for the 122,000 owner-members Efficient operation and customer convenience as owner-members can authorize a single person to sell assets in co-owned plots without having to call Metsä-Group s customer service or fill out letters of authorization

13 IAM for Government

14 National Emergency Supply Agency Challenges How to securely share information between critical infrastructure stakeholders How to efficiently manage the 1,500 companies and organizations that report to NESA on preparedness To move away from paper-based evaluation to online self-evaluation National Emergency Supply Agency oversees and collaborates with public and private critical infrastructure operators to ensure the security of supply in a crisis situation Solution GlobalSign CustomerID is used to manage the organizations and their users who need to report to or collaborate with NESA GlobalSign SSO implements authentication for the end-users and provides Single Sign-On across NESA extranet services Benefits Secure and strong authentication of external users to the NESA portal Authorizations to use the NESA services are managed within the external organizations creating cost savings for NESA and ensuring that access privileges are accurate and can be revoked immediately if needed

15 IAM for Construction

16 YIT Challenges How to manage the digital life-cycle of an apartment owner from initial interest to the purchase decision and ownership and eventually to the usage of the apartment Implement authorization functions to the yitplus online service for the owners and companies offering services and maintenance YIT is a leading construction company operating in Finland, Russia, the Baltic countries, the Czech Republic and Slovakia Solution GlobalSign CustomerID provides built-in authorization for apartment owners and maintenance companies CustomerID self-service workflows for the YIT customers to register (via invitation), manage identities and authorizations GlobalSign SSO to enable appropriate authentication and Single Sign-On Benefits Identity life-cycle tied to the ownership life-cycle from initial interest to the usage of the purchased apartment Extensive online services for the owners with built-in authorization functions to grant access privileges to family members and tenants Easy online access to all information related to the apartment and much more