What is Guidanz? INSITE Cummins evolving suite of genuine service products, features and capabilities. Guidanz

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1 Cummins Guidanz

2 What is Guidanz? INSITE Cummins evolving suite of genuine service products, features and capabilities Maximizes service provider efficiency by eliminating non value-add steps Expert Diagnostic System RAPIDSERVE Web Guidanz World Wide Service Provider System Global Standard Quote Quicker, more accurate service for greater customer satisfaction and improved customer uptime Products include Guidanz web and Guidanz mobile app More features and updates will be added to Guidanz products on a regular basis 2

3 What is Guidanz Web? Certified Service Providers An innovative, easy-to-use, common interface to Cummins service systems that maximizes productivity and efficiency that enables a quicker response to customers service needs, ensuring their success and loyalty. Key Features: Launch INSITE Warranty coverage lookup Guided workflow for troubleshooting Seamless navigation to QSOL content Initiate job from Immediate Assessment feature in mobile app

4 Guidanz Web Application- How it Adds Value? Customers Increased uptime Service Providers* Streamlined service flow Eliminate non-value added steps Integrated content, features, functions and more.. Service Provider Personnel* Shortened learning curves Increased employee satisfaction *Fleets, Customers, CIHR, Dealers, OEM dealers, Distributors

5 Guidanz Mobile App Service event solution to enable service providers capability and increase customer uptime Quickly identify fault codes by connecting to Cummins engines Uses Bluetooth technology and wireless/cellular data connection Guest user version is available at no charge and has limited functionality Immediate Assessment feature is available to Certified service providers and they also have the basic guest user functionality by default

6 Guidanz Mobile App How it Works? INLINETM mini (Bluetooth Only) Guidanz mobile app (Android or Apple device) OR INLINE 7 (Bluetooth mode) Communication via Bluetooth Immediate Assessment Information Guidanz* Immediate Assessment provides repair time estimates, most likely repair parts- valuable information that helps with scheduling of service events, and allows a work order to be started before vehicle enters service bay *Requires WiFi or cellular data connection

7 INLINE mini 9-pin connector that plugs directly into the SAE J diagnostic connector on the equipment Connects via Bluetooth No wires, no hassles Works with Guidanz mobile app, available for both ios and Android platforms Part number: Certified to be used in US, Canada, EU (member countries only), Australia, Brazil and Mexico To find more information about datalink adapters, refer to cumminsengines.com/inline To purchase online, visit (Choose electronic tools; create a user account to place order)

8 Guidanz Mobile App for Customers Guidanz mobile app will display Cummins fault codes and other key engine information Customers can provide this information to their home office or service provider to improve communication and speed up repairs Guidanz mobile app also links to the Cummins service locator and Cummins Care Sending the information to nearest service provider helps the customer improve uptime by facilitating the readiness of the service provider

9 Guidanz Mobile App for Certified Service Providers Helps reduce triage (or assessment) time from several hours to a few minutes Immediate Assessment feature within Guidanz is a revolutionary feature empowering Cummins Certified Service Provider to improve shop scheduling Provides repair time estimates and identifies the most likely repair parts in order to help with scheduling service events; the work order can be started before the vehicle enters the service bay The Guidanz mobile app will be continually updated with additional features and capabilities, including legacy diagnostic routines and improved service operations management items

10 Guidanz Mobile App IA Pilot - Dealer Survey Respondents 24 Dealers Productivity gain of 1+ hr/wk 87 % Productivity gain of 2+ hr/wk 65 % Using 1+ times/day 52 %

11 Guidanz Mobile App IA Pilot -Dealer Survey- Benefits 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Dealers Customer communications/ expectations Map jobs to specific technicians Free up expert technician for other work More efficient service bay utilization 87% 78% 61% 57% Service writer Quickly identify as Easier/faster work confidence/comp chassis or engine order write up etence 48% 39% 35%

12 How to get Guidanz Mobile App? Download the Cummins Guidanz mobile app for your ipad, iphone, Android phone or tablet* Guest User version: No charge Read prioritized fault codes and important engine information Share by Link to Cummins Global locator Immediate Assessment feature is available only to certified service providers** *Initially available for download in US, Canada, Australia and member countries of European Union

13 Guidanz Videos Check out the latest videos to learn more about Guidanz 1. Cummins Guidanz Technology: Faster Service and Better Solutions 2. Cummins Guidanz Mobile Apple with Immediate Assessment Find videos at or on the Cummins YouTube Page 13

14 Thank you..