Ready Credit Corporation Airport Cashless Lobby

Transcription

1 Ready Credit Corporation Airport Cashless Lobby April 7, 2015 Brian Hedberg Executive Vice President

2 Airline & Traveler Challenges Of Accepting & Using Cash Approximately 6-10% of travelers are dependent on cash to pay for baggage fees, airline upgrades, tickets and other items/services. Many travellers use cash to pay for airline upgrades, baggage fees, tickets and other ancillary items/services. Cash-based transactions are costly: Armored carrier services Handling Fraud & loss Slower passenger processing Higher labor costs Operational Issues Slower check-in Less efficient check-in impacts number of flights airlines can process/operate Crowded check-in areas due to slow transaction times Ready Credit Corporation - Proprietary and Confidential 2

3 RCC Airline Cashless Solution Provide self-service kiosks that instantly convert cash to a Visa prepaid debit card Speed up passenger-processing Significantly reduces staffing requirements Eliminate cash-handling costs and losses due to fraud Allow for more efficient transactions at airport restaurants, shops and duty-free. Improve traveler convenience and security globally accepted Loss protection customer must have receipt or card number in order to obtain loss protection. Decrease number of armored carrier visits to airport consolidation of armored services through RCC. Ready Credit Corporation - Proprietary and Confidential 3

4 ReadyCARD Cashless Solution - Card Attributes Ready Credit Patented Card Issuance of anonymous, instant issue travel card Card is activated with funds immediately available upon issuance Card issuance fee of $5.00 No transaction fees, no monthly fees customer retains 100% of all funds Card load limit $5- $1,000 Funds are protected if card is lost or stolen with receipt Globally accepted Ready Credit Corporation - Proprietary and Confidential 4

5 Airline Enterprise Solutions Ready Credit Corporation - Proprietary and Confidential 5

6 Cashless Airline Results Over 100 self service kiosks in over 23 US airports including Guam Over a quarter million cards have been issued to air travelers to pay fees Customer and Crew Member Acceptance Customer No Complaints Filed Reduced customer processing time (1.5 min/pax) Provides inclusion of inflight amenities for the cash dependent consumer Valued Financial Tool Security/Loss & Fraud Protection/International Use Accepted anywhere with no loss of funds Ability to use Skycaps to speed processing of baggage Budget spending Crew Reduces back office accounting/loss of cash Eliminates fraud Turnkey no labor requirements Skycaps are able to process more customers (in most cases, Skycaps cannot accept cash for fee payments) Ready Credit Corporation - Proprietary and Confidential 6

7 ReadySTATION Availability and Support All systems are monitored 24/7/365 If system failure is identified, RCC dispatches NCR maintenance services for repair or parts replacement Average down time of less than 4 hours 99.86% device up-time RCC has real time visibility to kiosk transactions and can support customers with any issues or questions. RCC provides live agent support for airline personnel and airline customers Ready Credit Corporation - Proprietary and Confidential 7

8 Cashless Customer Experience Cash is Immediately Available For Use Customers immediately use their card to pay for baggage fees, seat changes or upgrades at check-in. For airport and inflight food, beverages and entertainment and any other transaction anywhere in the world where Visa debit is accepted. Ready Credit Corporation - Proprietary and Confidential 8

9 ReadySTATION User Experience Ready Credit Corporation - Proprietary and Confidential 9

10 ReadySTATION User Experience The fee to buy a ReadyCARD is: $5.00 Total Amount Inserted: $60.00 New Card Purchase Fee: $5.00 Amount on Card: $55.00 Ready Credit Corporation - Proprietary and Confidential 10

11 ReadySTATION User Experience Total Amount Inserted: $60.00 New Card Purchase Fee: $5.00 Amount on Card: $55.00 Ready Credit Corporation - Proprietary and Confidential 11

12 ReadySTATION User Experience Ready Credit Corporation - Proprietary and Confidential 12

13 Cashless Operations Program Ready Credit Responsibilities Turnkey program management Ship, install and provide on-call maintenance of ReadySTATIONs Education/awareness training for managers and employees Provide all: Data collection and reporting Card stock Hardware, software and armored car support for cash pickups Regulatory monitoring and compliance Hardware, software monitoring/maintenance Toll free, live agent customer support for cardholders Toll free dedicated live agent support for airline staff Ready Credit Corporation - Proprietary and Confidential 13

14 Cashless Operations Program Airline Responsibilities Physical space for kiosk placement. Must be indoors in attended environments. Provide continuous (24/7), uninterrupted electrical power (110v) Provide entrance and egress from the airport environment to support maintenance of the ReadySTATION and armored car collections. Provide staffing support and liaison for the initial introduction to airline staff. Ready Credit Corporation - Proprietary and Confidential 14

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