What s New in HP Propel? Hangout with the Team that Created HP Propel! February 26, 2015

Transcription

1 What s New in HP Propel? Hangout with the Team that Created HP Propel! February 26, 2015 Copyright 2015 Vivit Worldwide Copyright 2015 Vivit Worldwide

2 Brought to you by Copyright 2015 Vivit Worldwide

3 Hosted by Laura Walker Vivit Director Vivit Chapter Leader Vivit HP Service Management SIG Leader Copyright 2015 Vivit Worldwide

4 Today s Speakers Vesna Soraic Sr. Product Marketing Manager HP Propel HP Software Stephane H. Maes, Ph. D. CTO and Chief Architect Cloud Products HP Software Christopher (CJ) Johnson Chief Architect - HP Propel HP Software Copyright 2015 Vivit Worldwide

5 Housekeeping This LIVE session is being recorded Recordings are available to all Vivit members Session Q&A: Please type questions in the Questions Pane Copyright 2015 Vivit Worldwide

6 Webinar Control Panel Toggle View Window between Full screen/window mode. Questions Copyright 2015 Vivit Worldwide

7 What s new in HP Propel Hangout with the team that created HP Propel Vesna Soraic, product marketing manager Stephane Maes, Ph.D, CTO Christopher Johnson ( CJ ), chief architect February 26, 2015

8 Agenda A new IT operating model and HP solution HP Propel architecture Use cases Request to fulfill Incident case exchange Reusing orchestration content Micro-services Demos

9 A new IT operating model and HP solution

10 IT service broker is the new operating model New capabilities are required to support Communication IT as a service provider and broker Meet Bundled services Software 1 Simple, flexible, consumer like user-centric experience Business enablement Support Traditional Business applications Changes/ releases Devices Data Private Security Connect Public 2 Handle the complexities of brokering multiple systems, services and suppliers

11 HP Propel A single user experience and IT service brokerage for 100% of your apps and services Traditional HP Propel Portal & Catalog HP Propel Service Exchange (SX) Private Public Create modern, unified consumer like experiences with enterprise consistency via 1) SSO, 2) themes, 3) widgets and 4) Jumpstart. Create, federate and sync catalog and knowledge items using HP and 3 rd party adaptors to an 4) aggregated catalog and 5) aggregated search. Broker information across multiple systems, services and suppliers asynchronously, handle point-to-multipoint integrations and case exchange use cases through an 6) open micro service exchange and 7) SX SDK.

12 HP Propel 1.1 since December 15, 2014 More services for end users Web-app generator for Propel Generates web applications - server and UI HP Propel Jumpstart Expanded usability Native catalog offerings and bundles Request on behalf Increased IT agility SDK for Service Exchange New Service Exchange integrations: HP SAW, JIRA, Bugzilla Tune in HP Propel channel at Youtube:

13 HP Propel architecture

14 Propel architecture 1 Users HP Propel Knowledge widget Knowledge Microservices HP Propel Service Portal/Catalog HP Propel Self Service ticketing (SST) widget SST Micro-services Canonical Data Model Virtual catalog service HP Propel Aggregated Catalog Aggregation Service Admin UI 1 Propel Portal widgets (knowledge and SST) use backend Micro-services to connect to Service Exchange. Virtual Catalog uses catalog service to enable shopping experience, and aggregation service to enable aggregation of catalog as well as backend logic (like approvals) into Propel 2 Northbound SX APIs Service Exchange (SX) Orchestration flows Message broker 2 Propel Service Exchange is invoked via APIs by specific Micro-services and catalog services. SX orchestrates existing applications to execute end- to-end use cases Adaptors 3 Southbound (Provider) SX APIs Native Data Model SM AM CSA 3 HP and 3 rd party applications connect to Service Exchange via application specific adapters

15 HP Propel difference Provides a single user experience, easy integrations and quick onboarding of multiple services providers for Service Brokers." 1 Consumer experience with extendable portal framework 2 Single aggregated catalog with delivery orchestration 3 Open service exchange for multi vendor and supplier environment

16 1 Consumer experience with extendable portal framework 1 2 Single sign on: extendable IDM services to integrate and aggregate to existing systems. Themes: Create, modify, utilize user experience packages on-the-fly. 3 App services: Create custom widgets/ui wrappers to publish new capabilities quickly for end users.

17 2 Single aggregated catalog with delivery orchestration HP SM HP CSA 3 rd Party Business consumers HP Propel Portal & Catalog Service Exchange (SX) Source systems Single consumption experience across ITSM and Cloud Services. Aggregate catalogs including validation and access instead of heavy lift migration/consolidation. Smart routing through SX of services request fulfillment from portal to underlying systems.

18 3 Open Service Exchange (SX) HP Propel SX Orchestration flows Message broker Adaptors Replace peer-to-peer systems integrations by Plug-and-play service orchestration message bus for HP and 3 rd party products

19 Understanding SX some basic related industry patterns Composition, choreography, orchestration, processes/workflows ESB, EAI integration + EDA + Asynch Orchestrated integration, Orchestrated EDA Orchestrator Orchestrator Message Broker adapters Message Broker adapters Expression of workflows and Business Processes Automate task Create new services out of well defined and stable SOA services Clear exposure of services Communication across distributed applications: point to point and pub-sub SOA ESB: Enterprise Service Bus EAI: Enterprise Application Integration EDA: Event Driven Architecture Multi-point integration Execution of end to end use cases across multiple application + ease to move or replace them and ease to customize the use case. Agile Repurposing & Micro-service based decoupling

20 SX Integration pattern: Orchestrated multi-point integration Orchestrated integration: () APIs Orchestrator App 1 Message Broker adapters App 2 CDM App N Key pattern principles: Orchestrate different applications (as they are) to execute a (set of) use case(s) Loaded via Content Pack Applications provide their intrinsic functions (e.g. fulfillment) SX content implements orchestration for use case, not the logic of end points Able to easily replace applications by equivalent one(s) Ease to customize the use case Ability to move / distribute the application easily Ability to decouple API from where the data /logic is implemented Examples Ability to reuse of use existing cases: integration frameworks Request to Fulfillment Incident Case Exchange Content to support a use case: Flows / Business Processes of use cases Adapters to orchestrated applications CDM

21 Use cases

22 Request to fulfillment Virtual catalog service HP Propel Aggregated Catalog HP Propel Service Portal/Catalog Aggregation Service HP Propel Knowledge widget Knowledge Microservices HP Propel Self Service ticketing (SST) widget SST Micro-services With respect to previous patterns, the architecture of Propel is really: Portal and Catalog are applications integrated by SX Fulfillment Catalog Aggregation HP Propel Service Exchange SX Adapter SM SX Adapter CSA SX Adapter HP or 3 rd Party Aggregation is a feature of the application to ensure single common portal / catalog Other applications are multiple fulfillment engines. Propel facilitates consumption of offerings from multiple underlying fulfillment engines Route service request fulfillment from Portal to SM/CSA using Service Exchange

23 SM incident case exchange Service Exchange (SX) can exchange incident information between SM instances Case Exchange (CX) in Propel Case Exchange Framework Content for SM Incident Exchange Service Exchange monitor monitor & update & update LOB SM CIT SM SM Incident Ticket Exchange CP example Self service or Support Desk Creation of CIT (Central IT) incident Propagate CIT incident update to LOB incident Propagate LOB incident update to CIT incident Incident A Incident B Incident C Pending Vendor: CIT SM Pending Ticket ID: Y Activity: Y was closed Incident X Incident Y Status: Closed ETA: 48 hours

24 SM incident case exchange LOB Service Desk Agent 2. Assigns ticket to CIT 10. Assigns ticket to HR End -users 1. Create ticket 6. Provide info (e.g. log file) LOB SM 3. SX creates CIT ticket 5. SX updates LOB ticket 7. SX updates CIT ticket 9. SX updates LOB ticket CIT SM 4. Is this really CIT business? Please provide log file 8. This is not CIT issue. Reject CIT incident CIT Service Desk Agent Legend: Service Exchange (SX) Case Exchange Manual action HR SM 12. Incident solved HR Service Desk Agent

25 Reusing orchestration: OO integrated by SX Orchestrator Orchestration can be used to create new services exposed to the use cases New capabilities or services besides ITM portfolio e.g. new SOA services Automated tasks Delegation / implementation of missing functions when replacing an application by another Reuse of OO content OO Message Broker adapters

26 HP Propel and micro-services

27 Propel approach to micro-services as development model Unified experience(s) Micro services server(s) IDM IDM AUTH IDM AUTH AUTH CATALOG CATALOG CATALOG KNOWLED KNOWLED KNOWLED GE GE GE SUPPORT SUPPORT SUPPORT Micro service(s) SX aggregation(s) SX SX SX SX SX SX SX SX SX SX SX SX Data source(s) IDM Source(s) Propel IDM Catalog Source(s) CSA SM KM Source(s) Interaction Source(s)

28 Demo

29 Demonstration use cases Aggregated request to fulfillment Aggregate an offering from a remote catalog into the Propel Portal Browse the catalog, subscribe to the offering Approve the offering Bundled offerings Combine two or more services from different catalogs in a single service Item level approval, pricing and fulfillment Orchestrated fulfillment for multisuppliers requests Native offerings Author a new offering, browse it, and subscribe to it Mobile user experience Use the Android app the subscribe to offerings

30 Additional resources HP Propel: hp.com/go/propel HP Software s Community of IT Professionals: hp.com/go/swcommunity HP Software Education Services: hp.com/go/softwareeducation also available: HP Software Course Selections HP Software Support Services: hp.com/go/hpswsupport HP Software Professional Services: hp.com/go/hpswprofessionalservices For more information: HPSWebEvents@hp.com 30 Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

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