Horus Social BPM Lab. Horus software GmbH Ettlingen, May 10, 2016

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Frederick Robinson
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1 Horus Social BPM Lab Horus software GmbH Ettlingen, May 10, 2016

2 The lab Groups of students from different locations Simulating businesses located in different countries San Francisco Karlsruhe Győr Shanghai Connecting and collaborating online Finding solutions for problems similar to those occurring in actual businesses Salvador May 10, Horus software GmbH 2

3 Conventional Business Process Management (BPM) Expert BPM Expert Passive Domain Experts Passive Domain Experts May 10, Horus software GmbH 3

4 Social BPM Social Active Domain Experts Active Domain Experts Expert BPM Expert May 10, Horus software GmbH 4

5 BPM vs Social BPM Conventional BPM Often seen as a one-man-job Executed by modeling experts End-user not involved Benefits of Social BPM approach Active involvement of all parties concerned inside and outside of the company (employees, customers, partners, etc.) Ideas and innovations (implied knowledge) of the employees can be utilized for process innovations Application of state-of-the-art communication technology and social media for cooperation (Skype for Business, Wikis etc.) Aim: lucid process models, representing the operations more precisely and allowing enhanced efficiency in daily routines May 10, Horus software GmbH 5

Students will develop Technical skills Practical experience with process modeling Experience a complex and realistic business scenario Application of multiple Horus software Tools (e.g. Horus Business Modeler, Horus GRC+, etc.

6 Students will develop Technical skills Practical experience with process modeling Experience a complex and realistic business scenario Application of multiple Horus software Tools (e.g. Horus Business Modeler, Horus GRC+, etc.) Learn to use an easily understandable process modeling language Soft skills Teamwork both on-site and trans-regional via online communication Using social software to communicate Encountering and overcoming typical frequent/ common barriers (communication & technology wise) May 10, Horus software GmbH 6

7 The case study SOWU SOWU Enterprise is an upcoming safe software company It s working on safe software for IT-applications and mobile devices It s located in 5 countries around the globe which all have their own processes Business Service Orchestration is needed to develop the company further Detailed information about the company at What the students have to do for SOWU Help business unit managers to reengineer processes in their location Collaborate to find a way to combine their processes to one global process Use simulations to identify and mend inefficient processes Document all their work in one report May 10, Horus software GmbH 7

8 Lab Agenda Task 1: Method and tool training Task 2: CEO-Conference and start of the case study Task 3: Orchestration of local processes to one global process Task 4: Save location USA by process simulation May 10, Horus software GmbH 8

Task 1: Method and Tool Training Before students start modeling the case study, they get an introduction to Horus Business Modeler and the Horus method Process models are based on petri nets, which

9 Task 1: Method and Tool Training Before students start modeling the case study, they get an introduction to Horus Business Modeler and the Horus method Process models are based on petri nets, which have a well defined semantic Introduction in semantic and logic components e.g. how to model and- & or-components detailed description of modeling Guided practice time to keep in touch with features of Horus Business Modeler Smart Modus Setting properties May 10, Horus software GmbH 9

10 Lab Agenda Task 1: Method and tool training Task 2: CEO-Conference and start of the case study Task 3: Orchestration of local processes to one global process Task 4: Save location USA by process simulation May 10, Horus software GmbH 10

documenting the business processes Simulation of a knowledge documentation Students create

11 Task 2: Start of the case study CEO invites all 5 locations to a video conference and presents the issues of the company Students watch interviews of business unit mangers and help them with documenting the business processes Simulation of a knowledge documentation Students create models for their specific location using results from interviews May 10, Horus software GmbH 11

Task 2: The case study The students modeling the procedure of their local department with the Horus Business Modeler All locations and departments have initial aid models given to

12 Task 2: The case study The students modeling the procedure of their local department with the Horus Business Modeler All locations and departments have initial aid models given to them which have to be completed by the students (see screenshot) Business unit managers help moderating the case study if support is needed May 10, Horus software GmbH 12

If there is time left: Students have to document each work

13 Task 2: The case study Objectives for the day: Every student creates a model for a specific department at their location If there is time left: Students have to document each work step and create a report May 10, Horus software GmbH 13

14 Lab Agenda Task 1: Method and tool training Task 2: CEO-Conference and start of the case study Task 3: Orchestration of local processes to one global process Task 4: Save location USA by process simulation May 10, Horus software GmbH 14

process Students discuss and improve their local process

15 Task 3: Business orchestration Students synchronize their local department processes to collective local process Students discuss and improve their local process Horus Community Portal May 10, Horus software GmbH 15

Task 3: Business orchestration After synchronizing the

given four activities of the initial aid model should be

Final step is to describe the refined activities and

16 Task 3: Business orchestration After synchronizing the Level 1 process the students will refine the details The given four activities of the initial aid model should be refined with help of the description from the intranet Final step is to describe the refined activities and create a report of the whole process May 10, Horus software GmbH 16

17 Lab Agenda Task 1: Method and tool training Task 2: CEO-Conference and start of the case study Task 3: Orchestration of local processes to one global process Task 4: Save location USA by process simulation May 10, Horus software GmbH 17

Task 4: Save location USA Location USA has some economic issues caused by wrongly implemented processes Students need to identify problems in the faulty

18 Task 4: Save location USA Location USA has some economic issues caused by wrongly implemented processes Students need to identify problems in the faulty process by using the token game Token game: A simulation within the tool to help follow the single steps of the process model May 10, Horus software GmbH 18

19 Task 4: Save location USA Economic problems and improvements simulated with the Horus Business Modeler Students adjust process costs and transport times to reach target costs and time May 10, Horus software GmbH 19

20 Lab Agenda Task 1: Method and tool training Task 2: CEO-Conference and start of the case study Task 3: Orchestration of local processes to one global process Task 4: Save location USA by process simulation May 10, Horus software GmbH 20

Conclusion Social Business Process Modeling in a case study Concept of abstraction Refinements, navigation in processes Importance of conventions for process modeling in companies Arrangement with

21 Conclusion Social Business Process Modeling in a case study Concept of abstraction Refinements, navigation in processes Importance of conventions for process modeling in companies Arrangement with all persons involved in the trial Operation with simulation as a tool for analysis of procedure models Collaboration across the locations Communication by chat to edit the Exercises Handling with Horus Business Modeler Collaborative modeling by using desktop sharing May 10, Horus software GmbH 21

22 Contact Horus software GmbH Pforzheimer Str Ettlingen, Germany (Karlsruhe TechnologyRegion) Tel Fax info@horus.biz Web: May 10, Horus software GmbH 22

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