Priorities, Process & Perseverance

Transcription

1 PMO Panel Business Operations Project Management Office An overview Priorities, Process & Perseverance dd th MMM 2012 Ciaran Lacey PMP, PgMP Global PMO Manager Microsoft Operations Maximizing Business Value Through Project Excellence

2 PMO Our story Goal! Customer Satisfaction Co-create Value Enable Change Commercial Ops PMO Vision

3 Agenda

4 Introduction Commercial Ops PMO

5 Introduction: PMO Mission Statement Business Operations Vision Statement Empowered Thought Leaders of Change and Business Value Commercial Operations PMO Mission Statement Maximize business value for our customers by enabling change through excellence in Project Management services

6 Introduction: Who We Are Microsoft Operations Global Landscape Americas Operations Centre Reno & Fargo LATAM Ops Center Fort Lauderdale Puerto Rico EMEA Operations Centre Dublin Asia Pacific Operations Center Singapore Global Organisation, Regional Support Global & Regional Initiatives

7 PMO Mandate Best People on the Biggest Challenges Monitor & Control Initiate Close Scope Plan Execute Transition Intellectual Property Structure Accountability Process Excellence Benefit Realisation Delivery Professionalism Experience

8 PMO Types of Projects & Offerings PMO vision achieved through our comprehensive services Project Management Core Project Management Services Additional Project Management Services Project Management Coaching PM Framework/ Tools / Templates Support Project Management Change Management Program/Product Launch ROC Readiness Process Improvement MS Accelerate Sessions Workshop Facilitation Showcasing Additional Strategic Initiatives Partner Engagement Project Management Training

9 Complexity PMO Offerings Menu Specialized Consulting Change Management Facilitation Project Support Run Support Business Analysis MS Accelerate / VSM Process Improvement Project Management Vendor FTE Capability / Cost Vendor

10 Our Business Impact

11 Our Strategy on a Page Mission Maximise business value for our customers by enabling change through excellence in Project Management services Strategic Priorities Maximise Business Value Provide PM Services Ease of doing business with PMO Culture, Climate & Capability Establish a process for measuring stakeholder value Become change agent experts Execute the Intake Process Supporting strategic priorities Build & Maintain organisational IP Strategic Initiatives Establish a process for managing CPE Provide Benefit Leadership Provide Facilitation Services Deliver Business Simplification Services Drive Effectiveness in Resource Management Standardise Framework, Tools & Knowledge Base Enhance Expert knowledge in PMO Maintain Active Listening Support Revenue Enablement Deliver Business Insight Services Ensure consistent delivery using PM methodologies Empower our Employees Drive the BPR Process Showcase the PMO EPM Develop Common operating agreement / Playbook Build the PMO community Critical Success Measures Total $ Benefit realised LMX (CPE) for Projects # of new service engagements % PMO Framework utilisation % Internal Project NSAT # of Certified PMP s Training Measurement to be defined by pillar lead

12 Thank you Commercial Ops PMO

13 Key Challenges

14 Best practice sharing Align to strategy Senior level engagement Intake Process & Guiding Principles Two week lead in time Co-value creation / Shared commitments Statement of Work Role of the PM Framework; Tools; Knowledge base Global consistency Communications Simplifiers / Change Agents Collaboration with other PMO Organizations

15 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.