Langara College. Information Technology. IT Info-Session Oct 2016 INFORMATION TECHNOLOGY

Transcription

1 Langara College Information Technology IT Info-Session Oct 2016

2 Agenda IT Strategic Plan IT Governance IT Service Desk New Building Update Printing & A/V Updates Project Updates Migration: O365 Update IE CRM & Domino WiFi Upgrade Service Packs

3 IT Strategic Plan Improved alignment with college vision categories Improved strategic and tactical management within IT Maintenance windows 18 months ahead for planned outages Next Steps: Presentation of plan at Langara Council & LLT Next revision of plan Presentation of final plan across Langara

4 IT Governance Improved IT governance and transparency Terms of Reference approved Kick-off meeting for IT Governance & Advisory Committee held in December 2015 Dan Thorpe appointed as Co-Chair Last met Aug, Next meeting, mid Nov, 2016

5 IT Service Desk Stats Requests submitted to IT

6 IT Service Desk Location Change A104 Service Desk was closed down June 1 Library is the new permanent Service Desk location More central All contact info stays the same: ithelp@langara.ca; 5999

7 New Science & Technology Building August 2016: IT gained access to building Completed all work in 30 days Network installation A/V install September 2016: occupancy and opening of building All IT/AV systems up and running IT moved and reconnected computers & phones for over 100 staff & faculty Lecture theatre in basement ready for spring semester

8 Printing Updates Reduce Local printers Shared Network Printing model Release station for secured printing Multi-Function Devices RFP in the new year Printing solutions: Printing in the T building MFDs on 2 nd and 4 th floor Network shared printers in each department pod area Printing in the rest of campus Goal is to have high capacity network printers available in close proximity to faculty offices

9 AV Updates Recent Accomplishments: Instructional videos available on IT site Upgrades to A building lecture theatres Upgrading classrooms to thin clients Classroom AV training sessions New document cameras (Elmos) Upcoming: Technology adoption through Ed-tech Partnering to support the use of classroom technology New lecture theater in T- building Classroom collaboration device (Sharelink)

10 Computer Lab Enhancements New Dual purpose lab B018 was transformed from a classroom to 40 person dual purpose lab New Mac Lab B014 was transformed from a classroom to 40 person mac lab Hybrid desks to support easy transition from classroom to full thin client computer lab

11 Projects in Progress International Education CRM Firewall Upgrade Banner Upgrades Fall Service Pack Project Domino Migration O365 Wi-Fi Upgrade

12 Upcoming Projects Expanded Student Backup Storage Symplicity Advocate for Student Conduct/ Judicial Affairs High Availability Oracle Database Hardware

13 Project O365 Update Project implementation underway New webmail Interface: Outlook Web App SunOne migration underway and Calendaring - to replace SunOne and Zimbra (for employees) 17 Departments Migrated 333 employees migrated 100% of Zimbra Users migrated by Oct 4

14 International Education CRM Work under way for second release Provide functionality for automatic communication to students throughout the admissions process (replacing the current BRM process). The first release of the new CRM completed on Sept 13 Provides the basic functionality to manage prospect, applicant and student contacts

15 Project Domino - Update Network, A/V & Client Services work for the New building & other building moves and renovations Next up: Moves for Advancement/Foundation and CS LEAP/STEP staff Various faculty moves to fill offices vacated by move to T-building Re-located computer and phones for 98 staff Provisioned 2 new computer labs

16 New Windows Desktop Environment New desktop management infrastructure New desktop images & desktop devices (thin clients) New Windows 8.1 template created & Plans for Windows template to being deployed to employees Desktop updates will happen over the next 12 months Training to be available by department

17 WiFi Upgrade Replacement of wireless infrastructure A, C, G Building and LSU building To be completed by March 31, 2017 Planning to support 2.5 devices/person Goal: enough density to enable better experience in classrooms

18 Summer Service Pack : TranscriptBC update Changes to registration priority Sympilicty for CS coop students now available HR changes Service Packs Starting Fall Service Pack: Updates for institutional reporting Pension adjustments reported on T4 s New functionality for SSB Financial Aid Changes to Payroll report

19 Q & A