EMS LIVE! CONFERENCE. You re Live. Now What? Tips for the System Administrator. Andrew Raway, Implementation Consultant October 17, 2017

Transcription

1 EMS LIVE! CONFERENCE You re Live. Now What? Tips for the System Administrator Andrew Raway, Implementation Consultant October 17, 2017

2 So Everyone is an Administrator What could go wrong? System parameters affect everyone and a wrong click - -can bring down system functionality Difficult to track configuration changes Make sure to apply the correct security processes for user roles within the Desktop Client 2

3 Types of Expert Users Administrators Super Users Space Approvers Service Providers View Only Access 3

4 Continue the Training All users were trained for the initial EMS implementation so we re done, right? New users to the school, firm, or organization need to be trained on how EMS is useful to them Train users on New Features and Functionality when implementing additional areas or upgrading EMS 4

5 New Users Include EMS in your new user onboarding EMS Videos: lications Sample User Guides (V4 4.1) Short training videos highlighting the use of EMS Quick Reference documents that user can use as a guide 5

6 Keep EMS Up to Date Upgrade EMS on a regular interval Upgrades or Release Updates Patches Builds Keep up to date with the latest and greatest that EMS offers 6

7 Keep EMS Up to Date Upgrade EMS on a regular interval Upgrades or Release Updates Patches Builds From one major version to the next, all components must be upgraded together This type of upgrade usually entails making business decisions and training users on new features and functionality Ex: v43 to v44.1 7

8 Keep EMS Up to Date Upgrade EMS on a regular interval Upgrades or Release Updates Patches Builds Minor, cumulative updates to a major version of Release It may not affect all components Sometimes the Updates warrant business decisions on new features, but the new features are not always required Ex: 44.1 Update 10 to 44.1 Update 15 8

9 Keep EMS Up to Date Upgrade EMS on a regular interval Upgrades or Release Updates Patches Builds A patch is a database update that can be released independently of EMS applications and services or come as a part of a release or Update Only impacts the database and usually does not require any business decisions to be made 9

10 Keep EMS Up to Date Upgrade EMS on a regular interval Upgrades or Release Updates Patches Builds Compiled version of a single application Upgrades and Releases will come with a new set of builds for applications Updates may require an installation of a new application build 10

11 Keep EMS Up to Date Resources to keep EMS up to date Make sure you are receiving s when the latest releases are available. If not, contact your Account Executive EMS documentation site that provides information on new releases and updates. Release Notes are available to What s New EMS Experts can assist! - With Releases and major Updates, Services Upgrade Packages are available - Haven t upgraded in a while? Let EMS Consultants assist with an optimization assessment to make the most out of new features and functionality. 11

12 Stay Connected with Other EMS Users EMS Users Forum Workplace of the Future Forum Campus of the Future Forum EMS Live! There are many ways to connect with other EMS customers. Join the following and network with peers. 12

13 Stay Connected with Other EMS Users EMS Users Forum Workplace of the Future Forum Campus of the Future Forum EMS Live! Communicate with other EMS users in a discussion forum for topics that you and other users create 13

14 Stay Connected with Other EMS Users EMS Users Forum Workplace of the Future Forum Campus of the Future Forum EMS Live! EMS-hosted event where we bring industry experts together to discuss the trends and best practices of the quickly evolving digital office and campus Panel Discussion Industry thought-leader presentations Peer Networking Next Forums are coming Summer

15 Stay Connected with Other EMS Users EMS Users Forum Workplace of the Future Forum Campus of the Future Forum EMS Live! You re Here! EMS Live provides an avenue to learn about the latest from EMS and network with your peers! 15

16 EMS is an Enterprise Solution Add User Groups Add Space Add Services Add End Points Add Functionality EMS is an enterprise solution where an increase in usage and value can be realized in multiple ways 16

17 EMS is an Enterprise Solution Add User Groups Add Space Add Services Add End Points Add Functionality Add additional users to EMS to cut down on phone calls and s Allow students to book or request or library study carrels Allow administrative assistants to book on behalf of their executives 17

18 EMS is an Enterprise Solution Add User Groups Add Space Add Services Add End Points Add Functionality Add additional space as rooms to EMS. Do you have outdoor space or non-traditional space that is utilized? Do student organizations reserve space outside the student center? New office locations or adding office floors? 18

19 EMS is an Enterprise Solution Add User Groups Add Space Add Services Add End Points Add Functionality AV and Catering services can be managed in EMS Want to get away from the outdated ticketing system? Have a one-stop shop for Rooms and Resources 19

20 EMS is an Enterprise Solution Add User Groups Add Space Add Services Add End Points Add Functionality The EMS Web App isn t the only way to book a room Do users prefer to book rooms while creating an Outlook Appointment? Would your users like to book a workspace at the office without pulling out their computer? 20

21 EMS is an Enterprise Solution Add User Groups Add Space Add Services Add End Points Add Functionality EMS does more than Rooms and Resources: Book a Skype Meeting through the EMS Web App Track Charges for rooms and resources 21

22 Questions

23 EMS LIVE! CONFERENCE You re Live. Now What? Tips for the System Administrator October 17, 2017