CONNECTED ENTERPRISE IT. Bringing Better Solutions to Market for the World s Leading Manufacturers

Transcription

1 CONNECTED ENTERPRISE IT Bringing Better Solutions to Market for the World s Leading Manufacturers

2 CONNECTED ENTERPRISE IT WHY TATA TECHNOLOGIES? Through connected enterprise IT solutions, Tata Technologies extends the digital lifecycle into effective manufacturing with enterprise resource planning (ERP), manufacturing execution systems (MES), supply chain management (SCM), customer experience management (CXM), business analytics and intelligence (BA/ BI), complemented by world-class application maintenance services (AMS). PRODUCT DEVELOPMENT IS AT THE CORE OF EVERYTHING WE DO Tata Technologies empowers customers to make their product development dreams a reality by designing, engineering, validating and industrializing better products. Unlike any other organization in our sector, beyond engineering and product development, we ve had the curiosity to pursue the optimization of end-to-end manufacturing. The result is a complete understanding of the benefits associated with the digitalization of modern manufacturing. Architected well, the complete product realization lifecycle is a virtuous feedback loop designed to embrace the data that supports the continuous improvement of better products. 1. BUSINESS ATION Business transformation is a comprehensive solution which fundamentally supports an organization s technical and cultural system. It provides business and technology insights which help companies innovate and evolve, laying the groundwork for becoming an industry leader. 2. EXTENDED MANUFACTURING SOLUTIONS Tata Technologies customized extended manufacturing solutions help manufacturers drive performance across their entire value chain through a combination of manufacturing execution systems, mobility and telematics practices that will connect the decisions of today with the applications of tomorrow. 5. APPLICATION VALUE MANAGEMENT (AVM) Tata Technologies application value management solutions combine business critical application development and maintenance services that are crucial for business continuity. Through innovative ideas and technology solutions, we help sustain businesses by providing day-to-day support and maintenance activities in an effort to achieve zero downtime. 3. DATA INTELLIGENCE Better access to data helps drive improved decisionmaking. Tata Technologies analytics and data integration solutions contribute to better business effectiveness and efficiency across the enterprise IT landscape. Connected Enterprise Product Lifecycle Engineering, Research & Development IT M anagement 4. CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS (CXM) CXM orchestrates technologies and teams to support the customer journey thereby providing them a consistent and seamless experience while ensuring all touchpoints are dealt with. Capacity to Create Process to Create Manufacturing Enterprise IT

3 BUSINESS ATION REALIZING ENTERPRISE-WIDE BUSINESS ATION Tata Technologies partners with the best in the industry to bring business transformation solutions based on a value focused approach and new innovative capabilities that deliver immediate business value, ongoing simplification and reduced total cost of ownership. - Enabling value-driven change through creation of an enterprise IT roadmap to establish a business case - Planning and managing deployment of new skills, data models, business processes, applications and interfaces - Enabling change and continuous learning while limiting business impacts Process Optimization and Re-engineering Value-driven Solutions IT Roadmap New Business/Operating Model ERP Build Factory Test Factory Supply Chain Integration Data Factory ERP Big Data Social/Mobility Supply Chain Management (SCM) Supplier Relationship Management (SRM) More and swifter financial period closing and consolidation into corporate system by 40-50% Faster technology selection, implementation, deployment and adoption by 20-40% Better transition to Business as Usual (BaU) and reduced postdeployment support cost by 30%

4 EXTENDED MANUFACTURING SOLUTIONS PROVIDING ACTIONABLE INSIGHTS THAT CREATE COMPETITIVE ADVANTAGE DATA INTELLIGENCE CREATING SCENARIOS TO UNDERSTAND REALITIES AND DECISION MAKING Tata Technologies considers itself a pioneer in assenting towards the connected world with solutions that can address and encompass the concepts of tomorrow to drive operational efficiencies and give businesses a competitive edge. - Defining strategies to digitalize manufacturing, beyond product development and engineering, covering the extended enterprise across the entire value chain - Enabling smart, virtual and digital factories, downstream of product development information flows and processes, with a vision of moving towards Industry Defining enterprise-it integration landscape, manufacturing execution system, technical telematics technical architecture and implementation roadmaps, enabling IT legacy application retirement strategies Tata Technologies drives data integration strategies and IT optimization in order to provide a platform for knowledge and information sharing across organizations. These solutions come with predefined scenarios mapped with the industry Business Process Master List (BPML). - Defining enterprise data models, common message models and corporate IT standards and governance - Evolving standardized and consolidated adoption of new technologies - Envisioning the future through application roadmaps - Establishing definitive consulting and analytical models - Predefined solution accelerator and KPIs - State-of-art MES and IoT lab Factory of Future Technology Evaluation Manufacturing Execution System (MES) Business Analytics Roadmap Definition Master Data Strategy Business Analytics Implementation Target State Architecture Enterprise IT Blueprint Mobility Technology Evaluation Data Factory Enhancement & Support Industry 4.0 Plant Automation Solution Advanced Analytics Technology Evaluation Upgrades Business Case Development Integration Factory Data Services Prototyping More productivity and enhanced performance Faster access to information and time-to-market Better quality and better utilization More adoption of business intelligence and advanced analytics leading to a 25% increase in operational efficiency Faster access to business analytics, critical data and information Better business intelligence and insights to improve decision-making

5 CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS CUSTOMER INTEGRATION FOR IMPROVED SOLUTIONS ACROSS THE VALUE CHAIN APPLICATION VALUE MANAGEMENT GETTING THE MOST OUT OF ENTERPRISE-IT SPEND Tata Technologies helps optimize business and technical operations while providing a quantum leap for customer integration, which involves a paradigm shift to develop processes capable of creating an effective business structure. - Increasing satisfaction scores as all customer-driven information and performance metrics are available to improve every step of the customer journey - Providing businesses with clarity about customer issues across all products, lines of business, channels and market segments - Realizing business benefits with customer data visibility, accuracy, traceability and consistency Tata Technologies helps businesses realize value by ensuring efficient use of engineering resources. Our AVM services portfolio enhances and extends the life of applications, shifting the focus to new strategic applications and projects to support launch and stability. - Leading a business domain-oriented strategy - Controlling global application development and integration - Delivering best-in-class application portfolio analysis (complexity vs integration) and continuous efficiency improvement - Defining and managing metric-driven service operations using the KPI-SLA framework - Managing multi-vendor contracts and engagement Redesign Customer Experience Management CRM Deployment CRM Implementation IT Portfolio Rationalization Data Factory Application Maintenance and Support Process Assessment Training Dealer Management Systems Application Efficiency Monitoring and 24x7 Support Application Development Technology Evaluation Telematics Improvement Application Optimization Middleware Self-service Portal More speed in delivering customer experience solutions, enabling service portfolios to increase by 10-20% Faster identification and resolution of issues, resulting in positive satisfaction and loyalty Better value-added products and services leading to cost reduction and increased innovation More capacity to focus on effective problem solving to reduce issue occurrence by 40 percent Faster iteration to avoid legacy issues reducing the need for customization by at least 25 percent Better application development methodology leading to 50 percent reduction in cost of ownership

6 AEROSPACE SERVICES ERP IMPLEMENTATION PROGRAM THE COMPANY NEEDED TATA TECHNOLOGIES TO DEFINE THEIR BUSINESS PROCESSES THROUGH ERP IMPLEMENTATION IN A GREENFIELD SET UP. COMPANY A pioneer and leader in composite manufacturing and solutions, catering to the demands of the aerospace, defense and industrial composites realms across the globe. SUPPLY CHAIN RATIONALIZATION MAINTENANCE, REPAIR AND OVERHAUL CONSULTING SERVICE PARTS INVENTORY MANAGEMENT KEY BENEFITS ENGINEERING, DESIGN AND BUSINESS PROCESS OUTSOURCING SUPPLY CHAIN VISIBILITY GAIN COST REDUCTION FACILITATION Reduced cost of ownership Optimized supply chain processes Reduced manual efforts Ability to trace materials LEAN ATION AND PROCESS RE-ENGINEERING THE CHALLENGE Shelf-life management of composite materials Need to facilitate root cause analysis of customer complaints/warranty claims back to the materials up to the supplier batch level Integration with the PLM system for engineering change management to track each change to document and master data Need for business process template to suit their clients (OEM manufacturer) Business controls on purchasing documents and approval Aerospace industry-specific inspection process requirements Special tax procedure for SEZ Optimized total cost of ownership THE SOLUTION Reduced timelines for ERP implementation enabled by the process template Batch management functionality for shelf-life management with first-in first-out for material usage and expiration Traceability of materials right from the material inward until final dispatch of finished goods, thereby reducing the manual efforts involved with identifying the root cause for customer complaints and warranty claims Serial number management to ensure traceability from cradle to grave Processes compliant with AS 9100 C- aerospace industry standards Purchasing documents approval workflow in line with the organization s delegation of authority First article inspection process and allied documentation process mapped in ERP to reduce manual efforts

7 AUTOMOTIVE SERVICES GLOBAL TEMPLATE ROLL-OUT THE COMPANY NEEDED TATA TECHNOLOGIES TO ROLL-OUT A GLOBAL TEMPLATE FOR IMPLEMENTING SAP ACROSS BUSINESS CRITICAL PROCESSES WITHIN THE ORGANIZATION AND TO ENSURE DATA IS ACCESSIBLE TO ALL OPERATIONAL FUNCTIONS IN REAL-TIME. COMPANY MARKETING Campaign Management Channel Partner Management SUPPLY CHAIN Strategic Purchasing Inventory Management Vendor Management MANUFACTURING Manufacturing Execution Quality Management Scheduling and Sequencing Track and Trace An English automaker and subsidiary of an India-based global automotive giant, whose principal activity includes designing, developing, conceptualizing, manufacturing and selling luxury and off-road vehicles that represent their marquee brands. KEY BENEFITS FINANCE Profitability Analysis Working Capital Management Compliance and Statutory HUMAN RESOURCES Workforce Management Talent Management CALL CENTER Help-desk Management Unique global business template Reliable movement of business critical data inreal-time Improved cash flow and market equation Standardization of business processes AFTER-SALES Warranty Management Loyalty Management Service and Spares Planning SALES SalesPlanning Sales Execution Outbound Logistics Customer Experience Management THE CHALLENGE Unavailability of key data to make business decisions in real-time and lack of alignment between applications, i.e., fragmented and disparate system THE SOLUTION The creation of a Show and Tell global template solution that identifies and documents local business needs Well defined project schedules, charters and project Inconsistency in data which had a high risk of error, thereby management plans, along with the establishment of local making forecasting and reporting unfeasible project organization and relevant working committees Prevalence of brand specific processes and applications, i.e., Formulating a blueprint to represent business processes and working to different standards under one roof organizational structure within the SAP system High level of interface conciliation, i.e., no Sarbanes-Oxley Build and Test (BAT) of all business process requirements (SOX) control on applications based on formulated blueprint Presence of multiple systems that makes predicting Finalization of the project go-live stage by ensuring complete performance at logistic and cash level very challenging preparation through business support activities Cumbersome process of changing market dealer structures Setting up production support and a monitoring system High complexity when introducing new vehicles to the market and cumbersome dealer structures

8 INDUSTRIAL HEAVY MACHINERY SERVICES ERP IMPLEMENTATION PROGRAM THE COMPANY NEEDED TATA TECHNOLOGIES (A CHOSEN PARTNER SINCE ITS INCEPTION) TO DEFINE THEIR BUSINESS PROCESSES THROUGH ERP IMPLEMENTATION IN A BROWNFIELD SET UP. COMPANY Leader in construction equipment in India. In the late 1980 s it entered into a technical collaboration with a Japanese company for manufacturing state-of-the-art hydraulic excavators. CUSTOMER PROJECT MANAGEMENT Make-to-order Lead Time Management MANUFACTURING EXECUTION Traceability and Genealogy Availability Management Asset Utilization SUPPLIER RELATIONSHIP MANAGEMENT Reverse Auctioning Supplier Collaboration KEY BENEFITS FINANCE Profitability Analysis Working Capital Management Compliance and Statutory HUMAN RESOURCES Workforce Management Talent Management AFTER-SALES Warranty Management Services and Spare-parts Management Improved supply chain processes THE CHALLENGE Reduced cost of ownership Reduced manual efforts THE SOLUTION Fewer number of audit queries Long lead time for manufacturing and compressed product development lifecycle Production Leveling underutilized production capacities and improvements in planning and optimization Need for agile supply chain processes in collaboration with the suppliers IT process to manage turnkey orders from customers with multiple delivery milestones Need for integration with IT systems of its parent organization Traceability and genealogy of critical components Integration with systems for complex dealer networks Comprehensive IT process deployment for order to cash, manufacturing, supply chain and finance processes in SAP ERP Central Component(SAP ECC) 6 and integration with surround systems like SAP B1 for Dealer network, SAP Supplier Relationship Management (SAP SRM) for supplier collaboration, PLM systems, and Analytics SAP SRM system for supplier collaboration to enable sharing of delivery schedules to vendors and for receiving dispatch information Integration between PLM ECC: Material Master, BOM, Routing Integration with the dealer network systems across India (SAP B1) Wide-ranging analytical dashboards across the functions like sales, finance, manufacturing and quality Traceability of materials right from the material inward until the final dispatch of finished goods, thereby reducing the manual efforts involved with identifying the root cause for customer complaints and warranty claims Purchasing documents approval workflow in line with the organization s delegation of authority

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