AUTOMATION CENTER OVERVIEW User Guide

Transcription

1 Schwab Retirement Technologies, Inc. Schwab Automated Retirement Processing (SchARP) AUTOMATION CENTER OVERVIEW User Guide

2 Schwab Automated Retirement Processing (SchARP) Automation Center Overview (March 2017) The material contained herein is proprietary to Schwab and for informational purposes only. The information is not intended to provide tax, legal or investment advice. Schwab does not guarantee the suitability or potential value of any particular information source. Certain information presented herein may be subject to change. The information or material contained in this document may not be copied, assigned, transferred, disclosed or utilized without the express written approval of Schwab. The Charles Schwab Corporation provides services to retirement plans and participants through its subsidiaries: Charles Schwab & Co., Inc. (Member SIPC), Charles Schwab Bank, Schwab Retirement Plan Services, Inc., and Schwab Retirement Technologies, Inc. (Schwab RT). Schwab RT is engaged in developing and licensing proprietary retirement plan recordkeeping systems to independent Third Party Administrators. For further information, contact Schwab Retirement Technologies, Inc. at 4529 Sharon Road, Charlotte, NC 28211, USA. Web site: schwabrt.com Schwab Retirement Technologies, Inc. All rights reserved.

3 Contents Table of Contents The SchARP User Library... 4 Product Overview... 5 Fast Track (Automation Center)... 9 Using Automation Center Options Logging On Single Sign-on for Sponsors, Advisors, and SchARP Users The SchARP Dashboard Designer Scheduler Monitor Appendix A: Designer Dictionary Appendix B: Skin Application Rules Appendix C: Configuring SQL Recordkeeping Schwab Retirement Technologies

4 The SchARP User Library To access all SchARP user guides, visit our Resource Center at SchwabRT.com (System Documentation page/ Online Help section). Automation Overview Business Activity Checklist Automatic Contribution Arrangement (ACA) Automatic Savings Increase (ASI) Compliance Management Automation (CMA) Compensation and Hours Tracking (CHT) estatements Fee Processing IRS Limits Testing Klein Decisions Loans Operator Security Participant Fee Disclosure Payroll Processing Payroll Funding Request & Notice of Deposit Reporting Role Dictionary Smart Status Codes Trading Click here to download the latest Adobe Reader. March 2017 Schwab Retirement Technologies Page 4 of 70

5 Product Overview Schwab Automated Retirement Processing (SchARP) is a Web-based workflow management tool that third party administrators (TPAs) can use to automate payroll, fees, trading, reporting, and other activities inside and outside of your recordkeeping system. TPAs can design, schedule, and monitor repetitive tasks through workflows each workflow is easily customized or configured by the TPA s day-to-day recordkeeping operations team to best suit individual business needs. SchARP s open-architecture helps TPAs automate their recordkeeping operations, providing the flexibility to connect with both Schwab and non-schwab systems. Requirements (In-house clients only) Following are minimum technical requirements for SchARP: Microsoft Windows Workflow Foundation (free download available from Microsoft) Microsoft.NET 3.5 (free download available from Microsoft) Microsoft SQL Server 2005 SP1 Microsoft Windows Server 2003 SP1 SQL Recordkeeping Release 3.0 Note: If you are a client using our ASP, these requirements will be implemented automatically. March 2017 Schwab Retirement Technologies Page 5 of 70

6 Automation Center Overview The core functionality of SchARP resides in the Automation Center, which includes the Designer, Scheduler, and Monitor, as shown below. March 2017 Schwab Retirement Technologies Page 6 of 70

7 SchARP User Options The options available to a SchARP user depends on the security access definition assigned to that user in Schwab RT Admin Security. One user may have access to all options in the Automation Center, while another user s access is restricted to the Workflow Monitor. One user may be designated as a fee processor and approver, another as a payroll processor. For details on Schwab RT Security, refer to the Schwab RT Operator Security User Guide. SchARP Automation Center The Automation Center includes the Workflow Designer, Workflow Scheduler, Workflow Monitor, as well as the Dashboard, which serves as the Home page. The SchARP Automation Center options are shown below: Refer to this overview document for detailed information on using Automation Center options. Fee Processor Options (Plan Center) SchARP fee processors have access to the Fees menu in the Plan Center. The Fees Templates page serves as the default Home page for fee operators. SchARP Fee options appear below: Refer to the SchARP Fee Processing User Guide for details on fee processing options. March 2017 Schwab Retirement Technologies Page 7 of 70

8 Payroll Processor Options (Plan Center) SchARP payroll processors can access the Payroll menu in the Plan Center. The Payroll History page serves as the default Home page for payroll operators. SchARP Payroll options appear below: Refer to the SchARP Payroll Processing User Guide for details on payroll processing options. March 2017 Schwab Retirement Technologies Page 8 of 70

9 Fast Track (Automation Center) Fast Track procedures provide a convenient procedural roadmap for configuring and using core SchARP options. Complete configuration details for Payroll, ACA, Fee, and Trading options are provided in separate user guides. Prerequisite: Security access for Recordkeeping and SchARP operators must be defined using the Security options located in Schwab RT Admin. For details, refer to Schwab RT Operator Security User Guide. Configure Recordkeeping Log on to SQL Recordkeeping and complete the following tasks, saving all settings: C282 Define System Maintenance SchARP Settings p In SQL Recordkeeping, go to C282/RK SQL System Maintenance. 2. Define the appropriate SchARP Settings. C008 Set Advance System Date option p In SQL Recordkeeping, go to C008/Plan Index Maintenance>Add Plan Group. 2. Select Automatically Advance the Day check box (optional). SchARP Automation Options SchARP Users with access to SchARP Automation options can perform these tasks: Designer Build and Modify Workflows p In SchARP Plan Center, select Workflow Designer. 2. Select an existing workflow or create your own from the selection of business activities. Scheduler Schedule Workflows and Define Processing Parameters p In SchARP Plan Center, select Workflow Scheduler. 2. Assign a time for the selected workflow to run. 3. Define system, workflow, and business activity parameters. 4. Review and confirm the selected schedule and parameters. Monitor Monitor Workflow p In SchARP Plan Center, select Workflow Monitor. 2. Check the current status of a scheduled workflow. 3. View details of specific workflow steps by clicking workflow icon. 4. View output reports; review any exceptions and make corrections. March 2017 Schwab Retirement Technologies Page 9 of 70

10 Using Automation Center Options SchARP Automation Center consists of four basic elements: Dashboard (Home), Designer, Scheduler, and Monitor. This section provides detailed illustrations and procedures for using each component. Logging On To access SchARP Automation Center options, the operator must log on to SchARP as a SchARP user with the appropriate access role(s). To log in as a SchARP User, do the following: 1. On your browser, enter the URL for your SchARP Web site. The SchARP User Authentication page appears. 2. Type your Username and Password and click Login. The SchARP Dashboard page and the Automation Center options appear. March 2017 Schwab Retirement Technologies Page 10 of 70

11 Single Sign-on for Sponsors, Advisors, and SchARP Users Schwab RT Web and SchARP allow users of both systems to switch directly between applications with a single click. From Schwab RT Web, Plan Sponsors and Financial Advisors can go directly to the SchARP home page, and vice versa. Single sign-on options also let Plan Sponsors and Financial Advisors toggle back and forth between the two Schwab RT Web sites. The single sign-on menu options in all three applications are illustrated below. Note: For rules on how Plan Sponsor and Financial Advisor skins are applied for the various Single Sign-on options, see Appendix C, Skin Application Rules. March 2017 Schwab Retirement Technologies Page 11 of 70

12 The SchARP Dashboard When you log on as a SchARP User, the Dashboard shows a list of all outstanding exceptions that require your attention for a defined period of time. The Dashboard also provides a running list of your workflow history and shows which workflows are scheduled for future processing. All processed workflows are identified by color-coded status icons and time/date stamps. When you click on an item in the Dashboard, detailed information appears in the Details pane or on the SchARP Monitor page. Note: A horizontal green bar represents the current date and time, separating workflows that have processed from those scheduled in the future. The components of the SchARP Dashboard are illustrated and described on the following pages. March 2017 Schwab Retirement Technologies Page 12 of 70

13 My Task List My Task List displays all workflows with current business exceptions and application exceptions that need to be resolved. When you click on a task, workflow step detail appears in the Details pane, as demonstrated below. March 2017 Schwab Retirement Technologies Page 13 of 70

14 Scheduled Workflows The Scheduled Workflows area of the Dashboard displays a list of workflows that are scheduled for a future time. Scheduled workflows are listed alphabetically by workflow name. When you click on workflow name, all occurrences of the workflow display in the Details pane. When you click on a workflow occurrence in the Detail pane, the Monitor page shows details for the selected workflow occurrence. March 2017 Schwab Retirement Technologies Page 14 of 70

15 Workflow History Workflow History displays a list of all workflows, arranged by processing date and time. When you click a history item, the Monitor page shows details for the selected workflow. March 2017 Schwab Retirement Technologies Page 15 of 70

16 Defining Dashboard Date Ranges A configuration button in the upper right corner of the Task List lets you define date ranges for the Task List, Workflow History, and Scheduled Workflows. The Dashboard configuration window appears below. March 2017 Schwab Retirement Technologies Page 16 of 70

17 Designer Designer provides a graphical workspace where you can select workflows and modify them to suit your business needs. SchARP includes a library of predefined workflows that you can modify by arranging different business activities in a logical sequence of work, compatible with plan requirements. You can also build your own workflow from scratch, using predefined or custom business activities. March 2017 Schwab Retirement Technologies Page 17 of 70

18 Building a Workflow To build a workflow, you simply drag business activities onto the canvas and arrange them into a logical work sequence. Once a business activity is incorporated into a workflow, it is referred to as a workflow step. The same business activity can occur more than once within the same workflow. Note: The illustration above does not show all available SchARP business activities. March 2017 Schwab Retirement Technologies Page 18 of 70

19 Workflow Canvas Toolbar When you open Designer, the Workflow Canvas toolbar appears. You can use these options to create, select, save, copy, and delete workflows. Loading a Workflow To load an existing workflow, do the following: 1. On the Workflow Canvas toolbar, click Load. The Load Workflow field appears. 2. In the Load Workflow field, select the appropriate workflow. 3. Click Load. The workflow displays on the Workflow Canvas. Saving a Workflow To save a workflow, do the following: On the Workflow Canvas toolbar, do one of the following: To save a workflow using the current file name, click Save. To create a copy of a workflow and save it under a different name, click Save As. The Save Workflow As field appears. Type the new file name and click Save. Deleting a Workflow To delete an existing workflow, do the following: 1. On the Workflow Canvas toolbar, click Delete. The Delete Workflow field appears. 2. In the Delete Workflow field, select the appropriate workflow. 3. Click Delete. The workflow is deleted. March 2017 Schwab Retirement Technologies Page 19 of 70

20 Customizing Workflows Modifying a Predefined Workflow To make a copy of a predefined workflow and customize it for your site, do the following: 1. On the Workflow Canvas toolbar, click Load. 2. In the Load Workflow field, load one of the following predefined workflows. 3. To add or replace a workflow step, do the following: a. Position your cursor over the appropriate business activity icon at the left. b. Click the right mouse button and, holding it down, drag the icon to the workflow canvas at the right. c. Release the mouse button over an existing workflow step or over the box labeled Drag business process here. 4. To remove a workflow step, click and drag it to the left until it disappears. 5. Click Save As, type a new name for the workflow (maximum length of 40 characters), and click Save. Creating a New Workflow To create a new SchARP workflow, do the following: 1. On the Workflow Canvas toolbar, click New. 2. Use the following procedure to create the first step in the workflow: a. Position your cursor over the appropriate business activity icon at the left. b. Click the right mouse button and, holding it down, drag the icon to the workflow canvas at the right. c. Release the mouse button over the box labeled Drag business process here. 3. Repeat the previous step for each additional workflow step. 4. Click Save As, type a name for the workflow (maximum length of 40 characters), and click Save. March 2017 Schwab Retirement Technologies Page 20 of 70

21 Scheduler You can use the SchARP Scheduler to manage repetitive tasks by scheduling workflows to run automatically. You can schedule a workflow to run one time only or you can run the workflow on a recurring basis, at a certain time and day for a specified date range. After scheduling a workflow, you can define various parameters that determine how the workflow will be processed. Scheduling a Workflow To schedule a workflow for processing: 1. On the first page of the Scheduler, do one of the following: a. To set up a schedule of processing for a workflow, select Run on Schedule, if it is not already selected. b. To schedule a workflow to run one time only, select Run Once. 2. Complete the fields for the scheduling option you selected in Step 1. Refer to field definitions for assistance. 3. Click Next Step. 4. Define the necessary system, workflow, and business activity parameters. When finished, click Next Step. 5. On the Confirm Schedule page, review the information and click Confirm. March 2017 Schwab Retirement Technologies Page 21 of 70

22 Run On Schedule This option allow you to set up a processing schedule for a workflow. The fields associated with this option appear below. Field Definitions Fields for the Run on Schedule option are defined below: Run on Schedule Select Workflow Select Time Recurrence Pattern Range of Recurrence Define a processing schedule for a workflow. Select the workflow to be processed. Choose the time of day when processing will begin. Indicate if the selected time is AM or PM. Check the day(s) of the week when the workflow will be processed. Type or select a Start Date and End Date. To repeat the schedule indefinitely, click No End Date. Note: To select a date, click and click on the calendar. Run Once Option Use this option to run the workflow one time only. The fields associated with this option appear below. March 2017 Schwab Retirement Technologies Page 22 of 70

23 Field Definitions Fields for the Run Once option are defined below: Run Once Select Workflow Run Now Select Time Select Date Define a processing schedule for a workflow. Select the workflow to be processed. Check this box to run the workflow now. If selected, the time and date fields become unavailable. Choose the time of day when processing will begin. Indicate if the selected time is AM or PM. Select the date when the workflow will run. Note: To select a date, click and click on the calendar. March 2017 Schwab Retirement Technologies Page 23 of 70

24 Defining Workflow Parameters After deciding when the workflow will be processed, you ll have an opportunity to define various parameters that determine how the workflow will be processed. SchARP uses system level, workflow level, and business activity parameters, as defined below. System Parameters System Parameters are global settings defined in the RK SQL System Maintenance module (C282) in Recordkeeping. These settings cannot be changed in SchARP. Workflow Parameters Workflow parameters are settings that apply to all business processes within the workflow. The following workflow level parameters are included in the initial release of SchARP. Turn Debug On Stop Workflow on Exception If this option is selected, a text file is created in the Work Path directory for debugging purposes. This file includes a data listing to help determine how far the business activity executed before an exception occurred. Reports generated by the business activities are also saved to the network. The debug file is always created but it is deleted if the debug option is turned off and the business activity finishes without exceptions. If this option is selected, the system automatically terminates workflow processing when a business or application exception occurs. Business Activity Parameters Business activity parameters are settings that apply to specific business activities included as steps within the workflow. These parameters are defined during the scheduling process using SchARP Scheduler. Where applicable, runtime parameters override the corresponding SchARP system level settings. See Appendix B, Designer Dictionary for details on all SchARP business parameters. March 2017 Schwab Retirement Technologies Page 24 of 70

25 Confirming the Schedule The last step in the scheduling process is to review the scheduling and parameter settings you selected. This information is consolidated for you and displayed on the Confirm Schedule page, shown below. After verifying that this information is correct, click Confirm to commit the schedule or Cancel to discard the information and return to the beginning of the scheduling process. March 2017 Schwab Retirement Technologies Page 25 of 70

26 Modifying System Scheduled Workflows Payroll and other workflows that are automatically scheduled to run by the system are accessed from the Modify System Scheduled Workflow tab, shown below. The tab allows you to modify system scheduled templates and their processing parameters. Modifying Payroll Templates To modify a system scheduled workflow template, do the following: 1. Log on as a SchARP User with appropriate access security and select Scheduler. 2. Click the Modify System Scheduled Workflow tab. 3. In the Select System Workflow field, select the appropriate template and click Modify Template. The template opens in Designer. 4. Modify the template as necessary click Save. Modifying Workflow Parameters To modify runtime parameters of a system scheduled workflow, do the following: 1. Log on as a SchARP User with appropriate access security and select Scheduler. 2. Click the Modify System Scheduled Workflow tab. 3. In the Select System Workflow field, select the appropriate template and click Load Parameters. The available parameters are displayed for modification. 4. Make the necessary modifications and click Save Parameters. March 2017 Schwab Retirement Technologies Page 26 of 70

27 Monitor You can use the Monitor to view all scheduled workflows for the current day s processing schedule or for any past or future date. A color-coded legend lets you visually identify the status of any scheduled workflow. You can also drill down to detailed output and error information for each step in the workflow process, showing what steps have been completed successfully and what steps have exceptions that require intervention. For each workflow, a link is provided that displays the workflow parameters selected at the time of scheduling. In addition, notifications are sent to confirm that workflow packages ran and report any exceptions. The Monitor also provides links to output reports. March 2017 Schwab Retirement Technologies Page 27 of 70

28 Workflow Status Bar Monitor show the current status for each workflow that was processed during the selected period. The components of the status bar, and the status legend, are identified below. Selecting a Workflow Processing Date When you open the Monitor, you ll see the status for each workflow scheduled for processing on the current date. To select a different date, you have two basic options. For dates that occur during the current week, it s easiest to select a date from the sliding date bar. For more distant dates, you can type the date or select it from the pop-up calendar, and click Go. March 2017 Schwab Retirement Technologies Page 28 of 70

29 View Workflow Status and Detail When you select a processing date, the system displays all workflow jobs scheduled for that day. Each workflow is represented by a color-coded workflow status icon and stamped with the processing time. The plus sign to the left of the workflow name expands to show the status, start time, end time, and output results for each step in the workflow. The output section includes links to reports and exception handling options. Note: When a business exception occurs, it impacts only the workflow step that generated it; processing of other steps in the workflow continues, unless the Stop Workflow on Exception parameter is selected. However, when an application exception is encountered, processing of all steps in the workflow terminates. March 2017 Schwab Retirement Technologies Page 29 of 70

30 Viewing and Canceling Workflows From the Monitor, you can access the Workflow Information page, previously defined in Scheduler, by clicking View at the far right of the workflow status icon. Click Cancel for options to cancel the current occurrence of the workflow or all future scheduled occurrences of that workflow. For information on modifying workflows, see Modifying Workflows. March 2017 Schwab Retirement Technologies Page 30 of 70

31 Modifying Workflows You can modify future occurrences of a scheduled workflow by clicking the Modify link in the SchARP Monitor (see previous illustration). The modification option lets you change the workflow parameters only. You cannot modify the sequencing of the business activities within the scheduled workflow. Only current or future workflows with a status of Ready can be modified. Workflow changes are applied to the selected date and to all future dates in the scheduled date range of the workflow. Workflow changes are not retroactive. To modify a workflow, do the following. 1. In Monitor, select the date of the workflow occurrence you want to modify. 2. Locate the appropriate workflow and click Modify. 3. Click Yes at the prompt, Are you sure you want to modify the parameters of workflow <Name of Workflow>? 4. On the Modify Parameter page, make the necessary modification and click Next Step. 5. On the Confirm Parameter Modifications page, review the information and click Confirm. The system creates a new workflow with a different workflow ID and removes the original occurrence, as shown in the example below. March 2017 Schwab Retirement Technologies Page 31 of 70

32 The following scenario shows what happens if you make another modification to a future workflow occurrence that precedes the first modification. The system generates a new workflow, with a new workflow ID, and cancels any future occurrences of that workflow. In other words, the last modification made to a workflow occurrence replaces all future occurrences of the workflow. For reference, the cancelled workflow is retained in the Monitor log on the date of its initial modification in this case, 12/5. The best practice is to make any future modification in chronological sequence; that way you ll avoid cancellation of future occurrences. The Monitor display below shows an example of a cancelled workflow (gray status) and a modified replacement workflow (clear status). Notes: For workflows that need to be modified for just one day, such as holidays, they must be canceled and rescheduled. If the modify function is used for this purpose, then all future workflows will be stored with the new parameters. The workflow ID displays at the top of the Workflow Information page when you click the View link for a workflow. March 2017 Schwab Retirement Technologies Page 32 of 70

33 View Output Report The file extension, format, and storage location for your SchARP output reports is determined by the SchARP Settings in C282/RK SQL System Maintenance. Note: If you want your reports saved to the network, you must select the Save Reports to Network option on the SchARP Settings window in C282/RK SQL System Maintenance. Otherwise, reports will be saved to the database. A sample output report in.pdf format appears below: Workflow Exceptions The Exceptions page appears when you click the Handle Exceptions link in the Output column of the workflow detail grid. The initial view of the Exceptions page lists requests that did not process during the current workflow run. Alternately, you can choose to view all rejected items for specified date period. Each request includes an error code and detailed description. After taking corrective action, you can choose to reprocess a request or archive it without reprocessing. If you leave an item in the current reject status, the record will not be reprocessed and will continue to display on the Exceptions page. All exceptions are tracked in the database for further review. Note: For the initial releases of SchARP, Process Participant Requests is the only business activity that can be handled from the Exceptions page. March 2017 Schwab Retirement Technologies Page 33 of 70

34 Handling Exceptions To access and process workflow exceptions, do the following: 1. On the Monitor page, click the workflow status icon. In the Output column of the workflow step detail, click Handle Exceptions. The Exceptions page displays all errors encountered during processing of the current workflow. 2. To view all exceptions for a specified date range, do the following: a. Select View All Exceptions. b. Enter the Begin Date and End Date. c. To view all rejected items for the date range, click View Rejected. d. To view all archived items for the date range, click View Archived. e. Click Refresh. 3. For each exception, review the error code and description and take the appropriate corrective action. 4. Choose one of the following processing options: a. Reject If you leave the exception in Reject status, the record will not be reprocessed and will continue to appear on the Exceptions page. b. Reprocess Select this option to reset the status to pending and process the record again during the next scheduled workflow run. If the condition that caused the error was corrected, the record will be processed successfully during the next execution of the workflow. If the error was not corrected, the same record will appear on Exceptions page in the future. This option is available only on the Exceptions page for the workflow that generated the error. c. Archive Select this option to store the record in history. Archived records will not be reprocessed and will not reappear on the Exceptions page. 5. Click Update to save your selections. 6. If you want to run the workflow again now, click Restart Workflow? March 2017 Schwab Retirement Technologies Page 34 of 70

35 Viewing Exceptions for Current Workflow By default, the Exceptions page shows exceptions for the current workflow. The initial page view appears below, with descriptions of the available processing options. March 2017 Schwab Retirement Technologies Page 35 of 70

36 Viewing All Exceptions for Selected Date Range The View All Exceptions option lets you view all exceptions for a specified date ranges. Additional options to view or suppress rejected and archived items give you additional control over the type of exceptions displayed for the date range. March 2017 Schwab Retirement Technologies Page 36 of 70

37 Exceptions Notifications Link on Workflow Status Legend You can access business exceptions from the workflow status legend on the main Monitor page, shown below, or on the Dashboard. When you access exceptions from this link, the Exceptions page displays. To view business exceptions, you must select a date range. Options for viewing current workflow exceptions are not available in this generic view. March 2017 Schwab Retirement Technologies Page 37 of 70

38 Appendix A: Designer Dictionary This section defines the purpose and runtime parameters for each of the business activities available in SchARP Designer. These parameters are defined during the scheduling process using SchARP Scheduler. Where applicable, runtime parameters override the corresponding SchARP system level settings. Note: The name Charles Schwab Trust Company (CSTC) has changed to Charles Schwab Bank. Advance System Date Purpose Provides SchARP automation for Start a New Day (C000), which is used to begin a new processing day, updating system data to prepare for further processing. Business Activity Parameters Runtime options appear below. Number of Days to Advance Ignore Last Processed Date Auto Rebalance Determines how many days to move the system date ahead in the future. Typically, the option is set to 1 to increment the system by one day. Exceptions are weekends and holidays when the next date for the system is not the next calendar date. Determines whether or not to advance the system date. There may be times when the Advance System Date business activity is called from multiple workflows in a single calendar day. If so, you will not want the system date to increment each time but rather control which workflow advances the system date. If Ignore Last Processed Date is selected, then the workflow advances the system date. If Ignore Last Processed Date is not selected, then the workflow will not advance the system date. Purpose Provides SchARP automation for the Automatic Portfolio Rebalancing Cycle Monitor, which automatically polls and updates the database to determine when balancing is required for each participant in an investment portfolio. Note: Prior to using this business activity, you must delete any scheduled Windows tasks set up to run the previous version of the poller (srtarwin.exe). To delete a scheduled task, go to Control Panel>Scheduled Tasks, select the task, and click Delete. For complete configuration requirements, refer to Automatic Portfolio Balancing, available from the Resource Center at schwabrt.com. Business Activity Parameters Print Detail. Automatic Savings Increase (ASI) Purpose Processes automatic deferral increases for participants enrolled in ASI or, if the Plan Sponsor wants to handle the ASI updates for the plan, generate reports that identify all participants who are scheduled for an upcoming deferral rate increase. Business Activity Parameters None. Refer to the ASI User Guide for more information. March 2017 Schwab Retirement Technologies Page 38 of 70

39 Create SchARP Events Purpose Used to create Payroll, Compliance, estatement, and Participant Fee Disclosure events. Schwab recommends that you run this activity on a daily basis, without an end date. Business Activity Parameters Runtime options are described below: (event type) Select which of the following type of events to create for SchARP processing: Payroll, Compliance, estatement, and/or Participant Fee Disclosure. Events are created a specific number of days before or after a key date, based on the event type. Events are not automatically created outside of this specified window of time, so schedule this activity to run at regular intervals (at least once a day). Compliance Starting Date Participant Fee Disclosure Starting Date For example, if the lead time for payrolls is three days, then payroll events are created no more than three days in advance, but not after, the payroll date. Use the Starting Date setting along with the Run Now option to create all Compliance events that are eligible for creation from the specified start date to the current date. Leave the Starting Date blank if not using the Run Now option.. Use the Starting Date setting along with the Run Now option to create all PFD events that are eligible for creation from the specified start date to the current date. Leave the Starting Date blank if not using the Run Now option. Create Participant Fee Disclosure Purpose Creates the Annual Fee Disclosure Report and cover letters for eligible participants and new enrollees, based on system and plan level settings. Also generates Change Disclosures and cover letters. Business Activity Parameters None. Refer to the Participant Fee Disclosure User Guide for more information. IPM Rate of Return (ROR) Calculation Purpose Calculates monthly performance data for Investment Portfolio Models (IPMs) for reporting on the Annual Participant Fee Disclosure and the Investment Summary (enhanced) page on the participant Web. Business Activity Parameters Runtime options are described below: Replace Existing Values Date Selection Select this option to replace the existing values in the database, if applicable. Leave blank to process for prior month end or specify an As of Date to use for the calculation. Refer to the Participant Fee Disclosure User Guide for more information. March 2017 Schwab Retirement Technologies Page 39 of 70

40 Morningstar Performance Data Import Purpose Uses Morningstar APIs to update the investment data of open-end mutual funds for reporting on the Annual Participant Fee Disclosure and the Investment Summary (enhanced) page on the participant Web. Business Activity Parameters Runtime options are described below: Replace Existing Values If checked, all existing data is updated or inserts are made, as needed. If not checked, existing data is not updated. Refer to the Participant Fee Disclosure User Guide for more information. Klein Decisions Participant Data Purpose Extracts participant data based on system/plan level settings in Recordkeeping for use in creating personalized retirement progress reports by Klein Decisions K 4 Plan Goals. Business Activity Parameters Runtime options are described below: Extract when plan data changes Extract on Demand Extracts participant data for plans (Active for Klein) that have changed in the Recordkeeping system. Any active Klein plan that is subsequently deactivated will be extracted one last time to let Klein know that the plan was deactivated. Extracts participant data for any plan(s) selected from a list of plans. The list of plans will include only plans that are Active for Klein. Refer to the Klein Decisions User Guide for more information. Klein Decisions Plan Data Purpose Extracts plan data based on system/plan level settings in Recordkeeping for use in creating personalized retirement progress reports by Klein Decisions K 4 Plan Goals. Business Activity Parameters Runtime options are described below: Extract when plan data changes Extract on Demand Extracts data for plans (Active for Klein) that have changed in the Recordkeeping system. Any active Klein plan that is subsequently deactivated will be extracted one last time to let Klein know that the plan was deactivated. Extracts any plan selected in the plan selection list below. The list of plans in the box shown below will only have plans that are Active for Klein. Refer to the Klein Decisions User Guide for more information. March 2017 Schwab Retirement Technologies Page 40 of 70

41 Send Files to Klein via SFTP Purpose Sends all extracted plan and participant data to Klein Decisions for use in creating personalized retirement progress reports. Business Activity Parameters None. Refer to the Klein Decisions User Guide for more information. Get Files from Klein via SFTP Purpose Retrieves all plan and participant data provided by Klein Decisions. Business Activity Parameters None. Refer to the Klein Decisions User Guide for more information. Process Smart Status Codes Purpose Analyzes key date changes within a given time frame and changes participant Status Codes based on the Smart Status Codes defined at the system level. Business Activity Parameters Runtime options are described below: Plan ID Lookback Number of Days Select one or more plans to be processed Indicates a Lookback period, which defaults to seven days. Enter 0 to restrict the Lookback period to today, enter 1 for yesterday, and so on. The system reviews Activity Tracking for any participant date changes for the selected plans and time period Age Band Auto Rebalance Purpose Processes any Age Band participant who is ready to move to the next Age Band (based on birth date) or rebalances the participant s account back to the appropriate age based investments, if transfers or realignments have occurred in the account. Based on Age Band settings defined on Default Investments window in Plan Maintenance. Business Activity Parameters None. March 2017 Schwab Retirement Technologies Page 41 of 70

42 Schwab File Transfer Purpose Automates the scheduling and transmission of files to and from Schwab via Schwab Data Delivery (SDD) Business Activity Parameter Runtime options are described below: Export/Upload Import/Download and File Verification Select this option to send files to Schwab Institutional, which includes CSTC and Broker/Dealer. Export Types Click this link to view a table (shown on following page) that identifies the export file naming conventions for CSTC and Broker/Dealer (BD). Account Select the accounts you want to export from the list. Select the Select All option to export all accounts listed. You can use the Filter field to quickly retrieve an item from the list (see example below). File Type Select the file types you want to export from the list. Select the Select All option to export all file types listed. To quickly retrieve an item from the list, enter all or part of the name in the Filter field. Note: Invalid account/file type combinations, such as a Broker/Dealer account with a Loan Pool file type, will not be processed by the workflow. Select this option to download all available files from Schwab Institutional (CSTC and Broker/Dealer) using SDD. Import Types Click this link to view a table (shown on following page) that identifies the import file naming conventions for CSTC and Broker/Dealer (BD). File Type (Optional) Select one of more file types only if you want to be notified if a specific file type is not included in the download. If the selected file type or types are not downloaded, a business exception will appear in the SchARP Monitor and an notification will be sent. Use the Filter and Select All options as needed. (see Filter example above). For details, refer to the SchARP Trading User Guide. March 2017 Schwab Retirement Technologies Page 42 of 70

43 Process Participant Requests Purpose Provides SchARP automation for Recordkeeping application VRS/OPI Update (C552), which updates participant data with investment elections, deferral percentage changes, and other requests made by participants through Schwab RT Web, Voice, and Call Center. Business Activity Parameters Runtime options appear below. Late Day Execution Report PS and FA Requests Enforce Deferral Suspensions Process Locked Participants Print Detail Print Total Summary Export Activity Requests Print Daily Enrollment Activity Report Plan ID / TDI Links Loan Reporting Deferral Reports Determines which system-level cutoff time to apply during the workflow process. Cutoff times are defined on the Process Participant Requests window in C282/RK SQL System Maintenance (SchARP Settings). If selected, use Late Day Cutoff Time. If not selected, use Non-Late Day Cutoff Time. If selected, pending requests that were created by a plan sponsor or financial advisor are processed. If selected, then plan level deferral rules are checked during the processing of deferral requests. If selected, requests for participants that are deemed locked are processed. Produces a detail report. Produces a summary report. Sends pending activity to a file located in the Export Activity Requests location. Sends requests for enrollment activity to a report located in the Daily Enrollment Activity Report location. Determines whether to process pending participant requests based on TDI link or Plan ID. To process requests by TDI, select the TDI Links check box, and select one or more TDI links from the list. Any plan that trades with the selected TDI link(s) will be processed if either of the following conditions exist: The selected TDI link matches the Primary Link ID that is defined in the Maintain Records window in C046/TDI Maintenance. The Primary Link ID for that plan is not defined. If the TDI options are not selected, requests will be processed for the plans selected in the Plan ID field. All pending participant requests associated with the selected plans are processed. To quickly retrieve an item from the list, enter all or part of the name in the Filter field. Print Loan Amortization Report Sends requests for loan requests to a report located in the Loan Amortization Report location. Suppress SSN Determines whether or not to print the participant's SSN on reports. Print Deferral Report and/or Print Enhanced Deferral Report Sends any requests for deferral changes to a report located in the Deferral Report location. March 2017 Schwab Retirement Technologies Page 43 of 70

44 Generate Trade Orders Purpose Provides SchARP automation for Buy/sell Worksheets (CP02), which is used to print buy/sell worksheets, consolidate batches, or unconsolidate batches. Business Activity Parameters Runtime options are described below: Print Option Process Option Process Workflow Batches Only Select the appropriate options to print a Summary report or the Full Worksheet for the batches. The system defaults to the setting in C282/RK SQL System Maintenance. Select one of the following processing options: For details, refer to the SchARP Trading User Guide. Settle Trades Print Worksheet Select this option to print buy/sell worksheets. Consolidate Batches Select this option to consolidate batches of the same type and certainty for each investment. Unconsolidate Batches Select this option to return all consolidated batches to their original state. Allows you to limit the batches to those generated by the workflow. If this is NOT checked, the orders are generated for all batches that meet the plan and origin code selection. Plan and origin code selection is defined in C282/RK SQL System Maintenance/SchARP Settings/Generate Trade Orders. Purpose Provides SchARP automation for Settle Trades (C013) which is used to reconcile the differences between the estimates entered on the buy/sell worksheets and the results of the actual trades. Business Activity Parameters Provides ability to settle/release trades by Plan Group. For details, refer to the SchARP Trading User Guide. Release Settled Trades Purpose Provides SchARP automation for Batch Release (C023), which is used to release the settled batches and update participant accounts. Business Activity Parameters Provides ability to settle/release trades by Plan Group. For details, refer to the SchARP Trading User Guide. March 2017 Schwab Retirement Technologies Page 44 of 70

45 CSTC Import/Export Purpose Provides SchARP automation for CSTC Enhanced Import/Export (C145) which creates trade files and processes trade confirmations between Schwab RT Recordkeeping and Charles Schwab Bank. Business Activity Parameters Workflow parameters for CSTC Import/Export allow you to select one of four different types of processing and to define the settings for that process. In the example below, Auto Price Import is enabled; the other process options are not available for selection. Auto Price Import Auto Price Export Late Order Placement (SDE) Select this option to transmit daily Client Return File from CSTC to Schwab RT Recordkeeping. TPA Account Number Select the appropriate TPA Account Number(s) from the list. Use the Filter and Select All options as needed. Select this option to create and transmit trade files from Schwab RT Recordkeeping to CSTC. Re-Export Order Select this option to resend orders that have already been flagged as sent but not yet received. Clients who use the Late Order Placement SDE* feature can select this option to update prices and export trade files. LOP TPA Account Number Select the appropriate Late Order Placement (LOP) TPA Account Number(s) from the list. Use the Filter and Select All options as needed. Update Price History File Select this option to automatically update the price history file. Loan Pool Balance Report Select this option to transmit the Loan Pool Balance file from Schwab RT Recordkeeping to CSTC. For details, refer to the SchARP Trading User Guide. Do not create file on error Do not create the Loan Pool Balance file if an error is encountered. Note: Loan pools are assets in a plan s account that track the outstanding aggregate participant loan balance. The export file location is defined in C282/RK SQL System Maintenance. March 2017 Schwab Retirement Technologies Page 45 of 70

46 CSTC Price & Position Import Purpose Provides SchARP automation for CSTC Price & Position Import (C115X), which is used to update investment prices and to print a report used for reconciling the number of units held in the plan with the Charles Schwab Bank total. Business Activity Parameter Runtime options are described below. Update Prices/Rates Print Reconciliation Report Print Detail Updates investment prices and rates prior to workflow processing. Generates a reconciliation reports at the conclusion of workflow processing. The Reconciliation report is useful when reconciling the units held on the system with the number of units that the investment vendor expects to be on the system. If selected, the system produces a listing of the data from the generic price and position import file used to update the database and to reconcile the balance data. For details, refer to the SchARP Trading User Guide. CSTC SDBA Import Purpose Provides SchARP automation for CSTC PCRA Market Value Import (C169). Business Activity Parameters Runtime options are described below: Master Account Number (for SDBA accounts only) Select one or more Master Account Numbers from the available list. The listed account numbers are obtained from folders located under UFTU/BDIMP, as defined in the SDBA Import/Export window in RK SQL System Maintenance (C282). For details, refer to the SchARP Trading User Guide. CSTC SDBA Export Purpose Provides SchARP automation for CSTC PCRA Cashiering Export (C177). Business Activity Parameters Plan Group. Master Account Number (for SDBA accounts only) Select one or more Master Account Numbers from the available list. The listed account numbers are obtained from folders located under UFTU/BDIMP, as defined in the SDBA Import/Export window in RK SQL System Maintenance (C282). For details, refer to the SchARP Trading User Guide. March 2017 Schwab Retirement Technologies Page 46 of 70

47 Schwab Custody Import Purpose Provides SchARP automation for Charles Schwab Broker/Dealer Import (C136). Business Activity Parameters Runtime options are described below: Master Account Number Import Dividends Import Accruals Update Orders Again Select one or more Master Account Numbers from the available list. The listed account numbers are obtained from Account Field 2 in TDI Maintenance>Maintain Records screen (for Link 12 Charles Schwab Broker/Dealer). Select the type(s) or types of income to be imported: Dividend and or Accrual. Both options are selected by default. Select this option to allow the system to update flagged records in the Order data. For details, refer to the SchARP Trading User Guide. Schwab Custody Price Import Purpose Provides SchARP automation for Charles Schwab Broker/Dealer Price Import (C137). Business Activity Parameters Runtime options are described below: Master Account Number Select one or more Master Account Numbers from the available list. The listed account numbers are obtained from Account Field 2 in TDI Maintenance>Maintain Records screen (for Link 12 Charles Schwab Broker/Dealer). For details, refer to the SchARP Trading User Guide. Schwab Custody Position Import Purpose Provides SchARP automation for Charles Schwab Broker/Dealer Position Import (C186). Business Activity Parameters Runtime options are described below: Master Account Number Print Detail Select one or more Master Account Numbers from the available list. The listed account numbers are obtained from Account Field 2 in TDI Maintenance>Maintain Records screen (for Link 12 Charles Schwab Broker/Dealer). If selected, the system produces a detailed listing of the data from the position import file used to update the database and to reconcile the balance data. If not selected, only summary data prints. For details, refer to the SchARP Trading User Guide. March 2017 Schwab Retirement Technologies Page 47 of 70

48 Schwab Custody SDBA Import Purpose Provides SchARP automation for Broker/Dealer PCRA Market Value Import (C182). Business Activity Parameters Runtime options are described below: Master Account Number (for SDBA accounts only) Select one or more Master Account Numbers from the available list. The listed account numbers are obtained from folders located under UFTU/BDIMP, as defined in the SDBA Import/Export window in RK SQL System Maintenance (C282). For details, refer to the SchARP Trading User Guide. Schwab Custody SDBA Export Purpose Provides SchARP automation for Charles Schwab Broker/Dealer PCRA Cashiering Export (C183). Business Activity Parameters Plan Group. For details, refer to the SchARP Trading User Guide. Schwab Custody Export Purpose Provides SchARP automation for Charles Schwab Broker/Dealer Export (C135). Business Activity Parameters None. For details, refer to the SchARP Trading User Guide. Generic Export Purpose Provides SchARP automation for Generic Export (C129). Business Activity Parameters Runtime options are described below: Generic Link Re-export Orders Select one of more generic links to be used for this Trade Data Interchange (TDI) export function. Supports Generic Links 2, 8, 11, 13-16, 18, 19, and Only links with established account numbers are processed. Select the Select All option to use all links listed. To quickly retrieve an item from the list, enter all or part of the link name in the Filter field. Select this option to resend orders that have already been flagged as sent but not yet received. Defaults to OFF. For details, refer to the SchARP Trading User Guide. March 2017 Schwab Retirement Technologies Page 48 of 70

49 Generic Import Purpose Provides SchARP automation for Generic Import (C130). Business Activity Parameters Runtime options are described below: Generic Link Import Dividends Import Accruals Import Capital Gains Select one of more generic links to be used for this Trade Data Interchange (TDI) import function. Supports Generic Links 2, 8, 11, 13-16, 18, 19, and Only links with established account numbers are available for processing. Select the Select All option to use all links listed. To quickly retrieve an item from the list, enter all or part of the link name in the Filter field. Select the type(s) of income to be imported: Dividend, Accrual, and or Capital Gains. All options are selected (ON) by default. If you select Import Dividends, the system automatically selects Import Capital Gains, if any exist. For all options: If the As Of and Backdate options are selected in the TDI Maintenance Maintain Links window, the system uses the effective date within the import file; otherwise the current process date is used. Sales are always segregated by default. For details, refer to the SchARP Trading User Guide. Generic Price Import Purpose Provides SchARP automation for Generic Price Import (C126). Business Activity Parameters Runtime options are described below: Generic Link Allocate Daily Accrual Select one of more generic links to be used for this Trade Data Interchange (TDI) import function. Supports Generic Links 2, 8, 11, 13-16, 18, 19, and Only links with established account numbers are available for processing. Select the Select All option to use all links listed. To quickly retrieve an item from the list, enter all or part of the link name in the Filter field. Select this option to allocate daily accrual dollars, calculate the daily accrual dollar amount, and allocate it to the participants. The accrual dollars in the Investment table are updated. When cleared, the system updates the prices and accrual rates but does not calculate the daily accrual dollars and allocate them to participants. Defaults to ON. For details, refer to the SchARP Trading User Guide. March 2017 Schwab Retirement Technologies Page 49 of 70

50 Generic Price And Position Import Purpose Provides SchARP automation for Generic Price and Position Import (C134). Business Activity Parameters Runtime options are described below: Generic Link Update Price Print Reconciliation Report Print Detail Select one of more generic links to be used for this Trade Data Interchange (TDI) import function. Supports Generic Links 2, 8, 11, 13-16, 18, 19, and Only links with established account numbers are available for processing. Select the Select All option to use all links listed. To quickly retrieve an item from the list, enter all or part of the link name in the Filter field. Select this option to update investment prices in the database during generic price and position import. Defaults to ON. Select this option to print the Reconciliation Report at the conclusion of workflow processing. The Reconciliation report is useful when reconciling the units held on the system with the number of units that the investment vendor expects to be on the system. Defaults to ON. Select this option to generate a listing of the data from the generic price and position import file used to update the database and to reconcile the balance data. Defaults to OFF. Reports are automatically consolidated if the Print Detail option is not selected. Select the option to generate unconsolidated reports. For details, refer to the SchARP Trading User Guide. Trading Audit Reports Purpose Generates the SchARP Batch Aging Report that audits daily pending batches, providing a consolidated means for reviewing activity prior to trade cutoffs, and an opportunity to correct errors and reduce trade delays. Business Activity Parameters Runtime options are described below: Sort Order Report Options Use this option to define the primary sort order for the report. Options include Batch ID, Origin Description, Amount, Plan ID, or Operator Name. Use this option to select the type of report you want to run. Options include: Unordered Batch Report Produces a report of all batches created but not yet ordered. Large Transaction Report Produces a report of all batches not yet settled and released that exceed the specified threshold amount. Large Cash Transaction Report Produces a report of cash transactions not yet settled and released that exceed the specified threshold amount. For details, refer to the SchARP Trading User Guide. March 2017 Schwab Retirement Technologies Page 50 of 70

51 Refresh Lite Purpose Calculates the following amount fields as needed for external reporting: Hardship Available Amount (PartCalc.parca_hardship_available_amt) In-Service Withdrawal Amount (PartCalc.parca_inservice_withdrawal_amt) Loan Available Amount (PartCalc.parca_loan_avail_amt). Business Activity Parameters Runtime options determine which Plan Groups are included in the refresh workflow. SchARP uses Plan Groups, rather than individual plans, so that any new plans added to a selected group in the future will automatically be included in SchARP processing. The Refresh Lite business parameters are illustrated and defined below. VRS/OPI Refresh Deactivation Notice: With Release 3.0 and the elimination of Pervasive and Btrieve, this business activity is deactivated but retained in SchARP Designer for historical purposes. If you run a workflow that contains VRS/OPI Refresh, you will receive an application exception. Purpose Provides SchARP automation for VRS/OPI Refresh (C551), which is used to update Schwab RT Web, Voice, and Call Center applications with the latest participant and plan inquiry information from the Recordkeeping database. Monitor Events with Notifications Purpose Monitors the status of payrolls and sends the required notifications to designated users, based on system-level and plan-level monitoring settings. Generates Past Due Funding Report, if enabled in TDI Maintenance, and provides counters indicating the number of notifications sent during the payroll process Business Activity Parameters None. For more information, refer to the SchARP Payroll Processing User Guide. Payroll Match Funding Purpose Uses TDI Maintenance settings to determine how or if payroll orders are matched with funding from the intra-day cash activity files. Business Activity Parameters Runtime options are described below: Print Last Download Information Print Unmatched Cash Information Reports Cash Activity file information to help determine whether all cash activity files were received on the last day files were downloaded. Recommendation: If Payroll Match Funding runs multiple times per day, select this option on the first run of each day. Prints a listing of cash activity records that have not been matched to a payroll. For more information, refer to the SchARP Payroll Processing User Guide. March 2017 Schwab Retirement Technologies Page 51 of 70

52 Payroll Business Activity Group The Payroll business activity group shown below is a pre-assembled sequence of individual workflow tools that is scheduled by the system. Individual activities within the group cannot be added, deleted, or re-sequenced. However, you can modify the runtime parameters for certain components, and you can integrate the Payroll activity group with other business activities. For more information, refer to the SchARP Payroll Processing User Guide. Create Fee Events Purpose Runs daily to determine which fee templates are due to be staged. If the template meets the required criteria for staging, the Create Fee Events business activity schedules the template s next staging date and creates a fee event a specific number of days ahead of the staging date, as defined in as defined in the Event Settings window in RK SQL System Maintenance. Business Activity Parameters Print Detail. For more information, refer to the SchARP Fee Processing User Guide. Stage Fee events Post Fees Purpose Runs daily to identify templates scheduled for staging and determine the fee amounts based on settings defined in the templates. Business Activity Parameters None. For more information, refer to the SchARP Fee Processing User Guide. Purpose Identifies any pending templates that have been approved and processes those fees by generating batches, invoices, or both. Business Activity Parameters None For more information, refer to the SchARP Fee Processing User Guide. Investment Swap Purpose Provides SchARP automation for Investment Swaps, requested through Realign Investments Utility (C994). Business Activity Parameters Runtime options are described below: By Investment By Plan Select this option to process the Investment Swap at an investment level. It generates one report, per investment swap, that includes all plans impacted by the swap. Select this option to process the Investment Swap at a plan level. It can generate multiple reports, determined by the number of plans impacted by the swap. March 2017 Schwab Retirement Technologies Page 52 of 70

53 Investment Program Allocation Purpose Provides SchARP automation for Investment Program Allocation (C067). Business Activity Parameters Runtime options are described below: Print Detail Process current date allocations (Default) Process allocations based on begin date ACA Determination Notification Select this option to generate a detailed report after SchARP Processing is complete. This option is identical to the Print Detail option on the Realign Programs window in Investment Program Allocation/C067. Select this option to rebalance all IPMs/plans whose next rebalance date is the same as the current system date. The next rebalance date is calculated based on the rebalance settings at the IPM and plan level. Recommendation: The Investment Program Allocation business activity should be scheduled to run every day if the current date process option is used. Select this option to process realignments for a specified number of past days, starting with the Begin Date you provide and ending with the date on which the workflow runs. The system will rebalance any unprocessed IPMs/plans scheduled during that period. See Begin Date Processing Examples below. Recommendation: The begin date process option should be selected only when using the Run Once scheduling option to process the workflow. Purpose Used by the Automatic Contribution Arrangement (ACA) program to determine which participants to notify, when to notify them, and the type of notification to send. Business Activity Parameters When scheduling workflows that include ACA notification activities, you are prompted to select which ACA-enabled plan(s) to include in the workflow job. You can select one or more individual plans or Select All to include all available plans. To quickly retrieve an item from the list, enter all or part of the name in the Filter field. For details, refer to the SchARP ACA User Guide. ACA Notification and Confirm Letters Purpose: Initiates workflow processing for all pending notifications and confirmations for ACA-enabled plans. Letters are generated through RK SQL Report Generator (CP50) as Crystal reports and saved in PDF format in the appropriate directory for subsequent printing and mailing. For details, refer to the SchARP ACA User Guide. Business Activity Parameters: None. March 2017 Schwab Retirement Technologies Page 53 of 70

54 Process Eligibility Purpose Uses SchARP automation to determine the date of participant eligibility, based on plan settings and participant information in Recordkeeping. For more information on eligibility, refer to Schwab RT SQL Recordkeeping Release Notes 2.6. Business Activity Parameters Runtime options are described below: Process By Plan Process By Plan Group Number of Days to Determine Elig Suppress Participants with Valid DOE (Date of Eligibility) Update DOP with DOE Replace DOE on file with Calc DOE Update Part Status Generate Reports Use this option to process by plan. Select one or more plans from the list of available plans. Use the Select All option to select all plans in the list. Use this option to process by plan group. Select one or more plan groups from the list of available plan groups. Use the Select All option to select all plan groups in the list. Defines the number of days in the future that eligibility will be determined, starting from the current processing date (i.e. the date the business activity is running) to a future date (maximum of 365 days). To see only those participants who are eligible today, enter 0. Exclude from the eligibility report any participant whose current Date of Eligibility is equal to the Date of Eligibility calculated by the system. The option is selected by default. Updates the Date of Participation with the Date of Eligibility. The option is not selected by default. If DOE Accepted option in Participant Inquiry (Census>Dates) is not selected and the calculated Date of Eligibility is within the Number of Days to Determine Elig (see definition above), then replace the Date of Eligibility on file with calculated Date of Eligibility. Not selected by default. Select a participant status code for plans that allow Auto Enrollment and for plans that do not allow Auto Enrollment. Purpose Provides SchARP automation for RK SQL Report Generator (CP50). Business Activity Parameters After scheduling the report workflow, you ll be asked to select the specific reports or report categories to be included in the workflow and then to define parameters specific to each report. For details on using this business activity, refer to the SchARP Reporting User Guide. Participant Data Validation Purpose Runs as a standalone workflow, independent of the event-driven CMA workflow, to validate and correct participant data for specific plans. Schedule to run on a recurring schedule (monthly, for example) or run on demand using the Run Now feature. Business Activity Parameters Runtime options determine the Cycle (Use Plan Year or Use Calendar Year) and the Plans to be included in validation processing. March 2017 Schwab Retirement Technologies Page 54 of 70

55 Process estatements Purpose Intitiates estatement workflow for all pending estatement events. Warning: To avoid performance issues, schedule to run overnight or after normal business hours. Business Activity Parameters None. Note: For more information, refer to estatement User Guide. Create edelivery Letters Purpose Automates the process of sending edelivery letters for participants electing to receive paper notifications and confirms by mail. Business Activity Parameters None. For more information, refer to the edelivery Notification & Confirms User Guide. Validate Participant Addresses Purpose Optional workflow that provides ongoing validation, beginning with Online Enrollment. Generates a report for any participants who have electronic delivery preference selected but don t have a validated on file. Sends a validation to any participant who has an on the system but does not have an Validated Date populated. Business Activity Parameters The following table describes the behavior of each parameter and combination of parameters. This icon indicates options that generate s to participants. IF user selects Send s to participants who have not validated their Send to participants to revalidate their s after a period of time. Enter number of months (example: 24). Leave blank if you do not want to use this feature. Limit s to participants with edelivery preference (default) Print Texting Validation Report Then the system Sends validation s to all participants who have an unvalidated address on record. Resends validation s to participants after the specified period of months. If blank, no s are sent. Generates an unvalidated report that is limited to participants who have opted for edelivery (statements and/or confirms). Generates a report of participants with missing mobile phone numbers. Limited to participants who have selected Text as an edelivery option. Note: For more information, refer to the Appendix of the estatement User Guide or edelivery Notification & Confirms User Guide. March 2017 Schwab Retirement Technologies Page 55 of 70

56 PIN Generation Purpose Provides SchARP automation for PIN Maintenance/C558. When you schedule a workflow that includes PIN Generation business activity, SchARP processes all plans and status codes selected in PIN Maintenance SchARP Settings and generates PINs for any participant who does not currently have a PIN. PINs are generated in the format required by SchARP PIN Settings in one of the following locations: SchARP PIN Generation Settings window in PIN Maintenance, if the Use Plan Level PIN Settings option is not selected, VRS/OPI window in Plan Maintenance, if the Use Plan Level PIN Settings option is selected. CMA File Search Purpose Retrieves reports, testing results and returns from an external compliance system and makes them available for the system-generated CMA workflow process. Recommendation: Run daily during compliance season. Business Activity Parameters None. Note: SchARP Compliance workflow uses an additional set of business activities that are controlled by system and plan settings and are not available for scheduling by the SchARP user. These additional business activities validate and share data, import test results, processe contribution returns, and generate trades. For more information, refer to Compliance Management Automation User Guide. Retirement Date Calculator Purpose Provides automation for Retirement Reporting (CP18), allowing you to calculate and update early and normal retirement dates for selected plans. Business Activity Parameters Runtime options are described below: By Plan By Plan Group Days in Future Calculate Normal Retirement Calculate Early Retirement Update Participant Dates Use this option to process by plan. Select one or more plans from the list of available plans. Use this option to process by plan group. Select one or more plan groups from the list of available plan groups. Specify the number of days in the future to include in processing. Select this option to calculate the normal retirement date for the selected participant(s). Select this option to calculate the early retirement date for the selected participant(s). Select this option to update participant records with the calculated retirement dates. March 2017 Schwab Retirement Technologies Page 56 of 70

57 Schwab SDBA Setup Purpose Provides SchARP automation for establishing new Personal Choice Retirement Accounts (PCRA) in the Recordkeeping system. Business Activity Parameters Select CSTC or Custody. For details, refer to the SchARP Trading User Guide. SBS MMDA Participant Disclosure Purpose Generates Schwab Bank Savings (SBS) Money Market Deposit Account (MMDA) Disclosures for participants in plans with SBS investments. Business Activity Parameters Select Status Codes For details, refer to the Schwab Bank Savings User Guide. March 2017 Schwab Retirement Technologies Page 57 of 70

58 Appendix B: Skin Application Rules Schwab RT enforces a standard set of rules to determine how skins are applied when Plan Sponsors and Financial Advisors log on to Schwab RT Web or SchARP and when they move between Web sites using the Single Sign-On menu. Each of the four scenarios below shows the current skin assignments for the Plan Sponsor and the Financial Advisor, followed by the rules for applying the skins on different systems. These rules apply to users who have been given access to Plan Sponsor, Financial Advisor, and SchARP systems in Schwab RT Admin Security. If no Plan Sponsor skin is available, the system applies the default skin. Key to abbreviations: PS = Plan Sponsor FA = Financial Advisor SSO Single Sign-On option 1. Current Assignment: PS skin is Custom FA skin is Blank (Default) If login as PS, system applies PS Skin - If SSO to FA, system applies PS Skin - If SSO to SchARP, system applies PS Skin If login as FA, system applies Default Skin - If SSO to PS, system applies Default Skin - If SSO to SchARP, system applies PS Skin If login as SchARP, system applies PS Skin - If SSO to PS, system applies PS Skin - If SSO to FA, system applies PS Skin 2. Current Assignment: PS skin is Custom FA skin is Custom If login as PS, system applies PS Skin - If SSO to FA, system applies PS Skin - If SSO to SchARP, system applies PS Skin If login as FA, system applies FA Skin - If SSO to PS, system applies FA Skin - If SSO to SchARP, system applies PS Skin If login as SchARP, system applies PS Skin - If SSO to PS, system applies PS Skin - If SSO to FA, system applies PS Skin March 2017 Schwab Retirement Technologies Page 58 of 70

59 3. Current Assignment: PS skin is Blank (Default) FA skin is Custom If login as PS, system applies Default Skin - If SSO to FA, system applies Default Skin - If SSO to SchARP, system applies Default Skin If login as FA, system applies FA Skin - If SSO to PS, system applies FA Skin - If SSO to SchARP, system applies Default Skin If login as SchARP, system applies Default Skin - If SSO to PS, system applies Default Skin - If SSO to FA, system applies Default Skin 4. Current Assignment: PS skin is Blank (Default) FA skin is Blank (Default) If login as PS, system applies Default Skin - If SSO to FA, system applies Default Skin - If SSO to SchARP, system applies Default Skin If login as FA, system applies Default Skin - If SSO to PS, system applies Default Skin - If SSO to SchARP, system applies Default Skin If login as SchARP, system applies Default Skin - If SSO to PS, system applies Default Skin - If SSO to FA, system applies Default Skin March 2017 Schwab Retirement Technologies Page 59 of 70

60 Appendix C: Configuring SQL Recordkeeping Overview of System-Level SchARP Settings RK SQL System Maintenance (C282) includes a set of input parameters to support SchARP automated business processes. These SchARP Settings options are shown below. March 2017 Schwab Retirement Technologies Page 60 of 70

61 Core SQL Recordkeeping Settings for SchARP The following table identifies the SQL Recordkeeping settings used to configure SchARP core functionality, exclusive of Payroll, ACA, Eligibility, Trading, and Fee processing. Application/Folder C282/RK SQL System Maintenance/ SchARP Settings C008/Plan Index Maintenance SchARP Settings Options Master Plan Group and Output Report format/location Notification Process Participant Requests Advance System Date Automatically Advance the Day The initial SchARP Setting window is used to select the Master Plan Group, define the file extension and location for SchARP output reports, and select the price option. The SchARP Settings window includes the following fields: File Extension for Output Report Determines the file extension used for all SchARP output reports. The default file extension is TXT. Alternatively you can select DOC, PDF or RTF. Links to output reports appear in the workflow step detail section of the SchARP Monitor. March 2017 Schwab Retirement Technologies Page 61 of 70

62 Master Plan Group Save Reports to Network Price Option Used to determine the baseline pricing date for all plan groups selected for SchARP processing. Selection of a Master Plan Group is required for workflows that include the Import CSTC Price and Position business activity. Note: The Master Plan Group defined here is selected by default on the Advance System Date window. Select this option if you want SchARP Monitor reports saved to the network instead of the database. The network location is determined by the Work Path setting of the SchARPAdmin Recordkeeping operator. Select the Settle Price or Trade Price to use for determining the fee basis. Examples: Settle Price: For cycle ending 3/31, the system accesses price history for 4/01. Trade Price: For cycle ending 3/31, the system accesses price history for 3/31. Notification The SchARP system automatically sends an notification whenever a workflow encounters a business or application exception. The Notification window allows you to enter the From address and Subject Line for SchARP notifications. addresses that display in the To field are defined through the Group wizard in Schwab RT Admin Security; you cannot modify these addresses here. Select the on Success check box to send s to the recipients upon the successful processing of a workflow. Otherwise, only exceptions trigger notifications. Note: This window is not used for SchARP Payroll notifications, which are systemgenerated and sent to recipients defined through the Group wizard in Schwab RT Admin Security. Note: The To field supports multiple s, separated by a semicolon. March 2017 Schwab Retirement Technologies Page 62 of 70

63 Process Participant Requests You can use the Process Participant Requests window to define various processing and reporting options for participant request workflow steps. Note: For information on the Participant Blocking Behavior window, see SchARP Fee Processing User Guide. March 2017 Schwab Retirement Technologies Page 63 of 70

64 Process Options Participant request Process Options are defined below: Segregate Batches by Plan Enforce Deferral Suspensions Process Locked Participants Non-Late Day Cutoff Time Late Day Cutoff Time To create separate batches for each plan/investment, select this check box or to include transactions from all plans/investments in the batches, clear the check box. This option enforces a plan rule that requires participants who stop contributing to the plan to be suspended. Before Schwab RT Recordkeeping can detect a contribution break, all deferral updates for all sources must be processed in the same ADT record. To suspend participants who stop contributing to the plan, select this check box. Select this check box to process participant requests whether or not they are locked out. Clear the check box to prevent processing updates for locked out participants. This check box does not reset flags for locked participants. For plans and funds that do not participate in late day trading, this field determines the cutoff time when same day exchanges are not performed. After this time, participant requests are omitted from the current update. In order to be processed with the current update, the request must be submitted prior to this cutoff time. Any participant requests submitted after this are processed with the next update. If the PAS Server is located in a different time zone, you must adjust the cutoff time to match the time zone of that server. For example, if you are on the West coast and the server is on the East coast, add three hours to the cutoff time. Default setting is: This field determines the late day cutoff time after which participant requests are omitted from the current update. In order to be processed with the same-day update, the request must be submitted prior to this cutoff time. Any participant requests submitted after this are processed with the next update. If the PAS Server is located in a different time zone, you must adjust the cutoff time to match the time zone of that server. For example, if you are on the West coast and the server is on the East coast, add three hours to the cutoff time. Default setting is: March 2017 Schwab Retirement Technologies Page 64 of 70

65 Report Options When you enable a report option, the report is generated automatically and made available for viewing on completion of workflow processing. Report links appear in the Output section of the workflow detail presented on the Monitor page. Participant request Report Options are defined below: Print Detail Print Totals Summary Export Activity Requests/Location Print Deferral Report/ File Name Print Daily Enrollment Activity Report/File Name Print Loan Amortization Report/File Name Suppress Social Security Number Select this check box to print a detailed report. This check box determines whether the system prints a report that lists the total number of investment changes, deferral percentage changes, and investment transfers by plan. This check box determines whether to export activity requests submitted through VRS/Web/Customer Service to one or more text files. The files can be used to generate confirmation letters for activities performed during the update or to process loan and in-service withdrawal requests manually. Type or select a path location for the file in the Location field. The files are named Vmmddyy9.act and Vmmddyy9.rej, where mmddyy is the current system date, 9 is the number of the file produced (1-9) on that date, and the file extension indicates whether the requests were valid (.act) or rejected (.rej). Example: You run the update on March 6, 2007 with the Export Activity Requests check box selected. The files produced would be V act and V rej. Select this option to print the Deferrals Report. Type or select the path location for the file in the File Name field. Select this option to print the Daily Enrollment Activity Report. Type or select the path location for the file in the File Name field. Select this option to print the Loan Amortization Report. Type or select the path location for the file in the File Name field. Select this option to prevent Social Security numbers from printing on the Loan Amortization report. Note: For information on runtime options available during workflow scheduling, see Process Participant Requests Parameters. March 2017 Schwab Retirement Technologies Page 65 of 70

66 Advance System Date You can select which Plan Groups to run Advance System Date automatically each time a workflow is activated (by calendar, daily) so that each Plan Group can be processed without the restriction of being on the same day. (The Master Plan Group selected on the initial SchARP Settings window is selected by default.) You can use the Select All or Clear All buttons to facilitate your selection process. Click Reload Paths to refresh the window for Paths that have been locked by another application. Note: For information on runtime options available during workflow scheduling, see Advance System Date Parameters. March 2017 Schwab Retirement Technologies Page 66 of 70

67 Eligibility Settings The Eligibility Settings window lets you select the status codes used for determining participant eligibility and for updating non-eligible status codes when participants reach eligibility. Selections apply to both Recordkeeping and SchARP. The Eligibility window includes the following fields: Select Status Codes for Eligibility Determination Select Non-Eligible Status Codes Select the participant status codes to be included when the system determines eligibility. Select the non-eligible participant status codes that will be updated to an eligible status code when participants reach their Date of Eligibility. Updated status codes are defined by the status codes selected in the following Process Eligibility runtime parameters: Update Part Status For Plans that allow Auto-Enrollment Update Part Status For Plans that do not allow Auto- Enrollment March 2017 Schwab Retirement Technologies Page 67 of 70

68 Defining Plan Index Maintenance Modifications The Add Plan Group window in C008/Plan Index Maintenance module includes a check box, Automatically Advance the Day, to determine the behavior of SchARP workflows. When creating a new Plan Group, you can select this check box to include the Plan Group in the list of Plan Groups that will process during the execution of SchARP s Advance System Date functionality. March 2017 Schwab Retirement Technologies Page 68 of 70