INVESTOR PRESENTATION. Smarter Clinical Communications. Better Outcomes.

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1 INVESTOR PRESENTATION Smarter Clinical Communications. Better Outcomes.

2 SAFE HARBOR STATEMENT This presentation may include forward-looking statements that are subject to risks and uncertainties relating to Spok s future financial and business performance. Such statements may include estimates of revenue, expenses, and income, as well as other predictive statements or plans which are dependent upon future events or conditions. These statements represent the Company s estimates only on the date of this presentation and are not intended to give any assurance as to actual future results. Spok s actual results could differ materially from those anticipated in these forwardlooking statements. Although these statements are based upon assumptions that the Company believes to be reasonable, based upon available information, they are subject to risks and uncertainties. Please review the risk factors section relating to our operations and the business environment in which we compete, contained in our 2016 Form 10-K and related Company documents filed with the Securities and Exchange Commission, for a description of these risks and uncertainties. Please note that Spok assumes no obligation to update any forward-looking statements from past or present filings and conference calls. 2

3 AGENDA Who We Are: Spok Overview Who We Serve: Market Focus What We Do: Our Strategy and Solutions Where We re Positioned: Competitive Analysis Where We re Going: A Look Ahead 3

WHO WE ARE: SPOK OVERVIEW Delivering smart, resilient communication solutions that promote the health and well-being of people around the globe Public Company

4 WHO WE ARE: SPOK OVERVIEW Delivering smart, resilient communication solutions that promote the health and well-being of people around the globe Public Company Since 2004 Profitable & Debt Free Resources to Invest Strong Wireless Base Focus on Software Growth Strategic Investments and Dividends Highly Leverageable Customer Base

5 We put the customer first in everything we do What we do matters: our solutions improve communications in critical situations SPOK S CORE VALUES We are committed to innovation and offering new solutions 5 We are accountable to our customers, each other, and shareholders

6 INVESTING IN OUR BUSINESS 604 Employees 125,000 Customers $179.6M 2016 Revenue Minneapolis, MN Plano, TX Bedford, NH New York, NY Springfield, VA Jacksonville, FL Dubai $127.4M 2017 YTD Revenue* 8 Locations Worldwide Perth *Through September 30,

7 RESPECTING OUR HISTORY 2007 Merger of Amcom and Xtend Comms 2009 Amcom acquires SDC Solutions 2008 Amcom acquires Telident 911 and Commtech Wireless 2004 USA Mobility formed from merger of Arch Wireless, Inc. and Metrocall Holdings, Inc Amcom acquires CTRM from IMCO Technologies 2011 USA Mobility acquires Amcom Software Platform Development 2014 USA Mobility and Amcom Software come together under single identity and new, exciting brand EMBRACING THE FUTURE 7

8 Royce Yudkoff Chairman of the Board and Co-Founder of ABRY Partners, LLC Samme L. Thompson President of Telit Associates, Inc. Vince Kelly President and Chief Executive Officer of Spok Holdings, Inc. Matthew Oristano Chairman and Chief Executive Officer of Reaction Biology Corporation OUR BOARD N. Blair Butterfield Chairman of Wind River Advisory Group, LLC Brian O Reilly Consultant Stacia A. Hylton Retired Director of The United States Marshals Service

9 LEADERSHIP TEAM Donald Soucy Executive Vice President of Global Sales Dr. Nat e Guyton Chief Nursing Officer Hemant Goel President Dr. Andrew Mellin Chief Medical Officer Donna Scott Senior Vice President of Marketing Mathilde van Wijk Vice President of Technical Support Mike Wallace Chief Financial Officer Kyle Gunderson Chief Technology Officer/ Vice President of Development Vince Kelly Chief Executive Officer Brian Edds Vice President of Product Strategy Tom Saine Chief Information Officer Bonnie Culp Executive Vice President of Human Resources Sharon Woods Keisling Corporate Secretary & Treasurer Mick Ling Vice President of Maintenance Revenue 9 Mark Costanza Sr. Vice President of Professional Services Vince Giorgi Vice President of Alliances

and depth with experienced industry veterans: Don Soucy: Executive

10 GLOBAL SALES TEAM DEPTH AND EXPERIENCE Sales staff 66 selling resources Global direct and indirect sales teams Strong experience and depth with experienced industry veterans: Don Soucy: Executive Vice President Sales Donna Robinson: DVP West Michael Kendzierski: DVP East 10

11 WHO WE SERVE: MARKET FOCUS Education/Hospitality/Other 13% Large Enterprise 7% 7% Government We Serve Healthcare 73% 11

12 OUR CUSTOMERS INCLUDE 1,900+ HOSPITALS 12

SPOK SOLUTIONS Source: U.S. News & World Report s Best Hospitals list 2017-18 200

13 WE SERVE THE BEST ADULT AND CHILDREN S HOSPITALS 4,500 Adult Hospitals Surveyed 20 QUALIFIED for HONOR ROLL ALL USE SPOK SOLUTIONS Source: U.S. News & World Report s Best Hospitals list Children s Hospitals Surveyed 10 QUALIFIED for HONOR ROLL ALL USE SPOK SOLUTIONS Source: U.S. News & World Report s Best Children s Hospitals list

14 OUR PRIMARY FOCUS IS HEALTHCARE Healthcare sector: 73.4% of Spok revenue Up from 61% in 2012 Government 9.2% Large Enterprise 10.7% TOTAL REVENUE MIX Represents more than 77% of the total units in service Annual Healthcare Software revenues: Other 18.9% Healthcare 61.1% 2012 Increased 37.7% from 2012 to 2015 Healthcare Wireless revenues: Remained relatively stable over the last 5 quarters Indication of the stickiness of this low cost, reliable communications solution Other 12.9% Government 7.1% Large Enterprise 6.6% YTD 2Q 2017 Healthcare software solutions represent a key long-term growth engine for Spok Healthcare 73.4% 14

15 WHAT WE DO: OUR STRATEGY AND SOLUTIONS Focused on the future of enterprise healthcare communications. Capitalize on smartphone use for secure critical communication 15 Broad solution portfolio helps organizations save money and improve safety strong drivers for software purchases M&A Continue to evaluate targets. Future deals possible, but not currently imminent. Have walked from many due to valuation and performance Well positioned to: Deliver newer solutions to exceptional customer base Continue to offer reliable narrowband PCS services as part of overall portfolio strategy Take proven solutions to international markets

16 RECENT HEALTHCARE TRENDS Telehealth Reimbursement Models Regulatory Intervention Accountable Care Models Electronic Health Records (EHRs) 16 Patient Engagement Clinician Satisfaction Consumerism Expense Reduction

17 EVOLUTION OF KEY HOSPITAL SYSTEMS 1990s Disparate Systems Today s Centralized EHR Lab Imaging Critical Care Interface Engines Pharmacy ED Patient Portal Radiology Cardiology 17

18 EVOLUTION OF KEY HOSPITAL SYSTEMS 1990s Disparate Systems Today s Centralized EHR Lab ED Imaging Radiology EHR Critical Care Patient Portal Pharmacy 18 Cardiology Interface Engines

19 EVOLUTION OF KEY HOSPITAL SYSTEMS Today s Disparate Systems Centralized Communications Platform Physician Communications Care Coordination Contact Center Solutions Alarm Integration Paging Clinical Alerting System Clinical Monitoring System Web Directory Critical Test Results On Call Secure Texting Nurse Call 19

20 EVOLUTION OF KEY HOSPITAL SYSTEMS Today s Disparate Systems Centralized Communications Platform Physician Communications Alarm Integration Secure Texting Clinical Alerting System Web Directory Contact Center Solutions Spok Care Connect Paging Critical Test Results 20 Nurse Call Care Coordination On Call Clinical Monitoring System

21 THE SPOK CARE CONNECT PLATFORM Care Connect CONSOLE Care Connect WEB Care Connect SPEECH Care Connect ALERTING Care Connect MOBILE Platform 21

22 WHAT WE DO: PLATFORM FOCUS Care Team Communication Workflow- Driven Communication Continuous Delivery of Value 22

23 HOW HEALTHCARE FACILITIES USE SPOK Connect people-to-people and improve care team collaboration Empower mobile care team members responding to important patient events Coordinate critical workflows to speed response time 23

24 CONNECT PEOPLE TO PEOPLE IMPROVE CARE TEAM COLLABORATION Results Care Team SECURE MESSAGING Improve communications between MD and RN Improve admission time from ED to hospitalist Improve collaboration between consultants and hospitalists Nurse Ancillary Teams Consultant Hospitalist 24 ED

25 EMPOWER MOBILE CARE TEAM MEMBERS RESPONDING TO IMPORTANT PATIENT EVENTS Results Improve HCAHPS with faster responses to nurse call Improve time-to-discharge with results notification Improve time-to-response with sepsis teams Eliminate calls for consults Nurse Call Bed Alarm Results Care Team Member RIGHT PERSON DEVICE URGENCY ACTION 25 Consult

COORDINATE CRITICAL WORKFLOWS TO SPEED TIME

Rapidly and reliably notify teams based on

26 COORDINATE CRITICAL WORKFLOWS TO SPEED TIME TO RESPONSE Results Decrease door-to-balloon time for Code STEMI Eliminate call tree with console operators Rapidly and reliably notify teams based on schedules and device preference Critical event Code blue Code STEMI Admission Discharge Notify team automatically Ensure response Automate escalations 26

27 ONE ENTERPRISE DIRECTORY SPOK HEALTHCARE DIRECTORY STAFF DIRECTORY PATIENT INFORMATION ONE SOURCE FOR CONTACT DIRECTORY INFORMATION AUTOMATICALLY UPDATED SUPPORTS STANDARD INFORMATION PROTOCOLS 27

28 PAGING CONTINUES TO GENERATE REVENUE Paging Revenue in 2Q17: 60.6% of Revenue Our Results Reflect Continued Focus on Paging We Expect Paging to Decline but Erosion Has Slowed 28 Encrypted Paging; T5, T52 Many Customers Have Paging and Software Software Is Our Future, But Paging Will Be Around a Long Time

29 WHERE WE RE POSITIONED: COMPETITIVE ANALYSIS CURRENT COMPETITIVE ADVANTAGE End-to-end solutions Already helping leading organizations solve challenges Our customers guide our solutions and roadmap Viewed as a strategic not basic solution FUTURE COMPETITIVE OPPORTUNITY Leverage our installed base for innovation Consolidate, integrate, modernize, and extend solution portfolio into an integrated enterprise solution 29

30 COMPETITIVE ADVANTAGES OF SPOK CARE CONNECT PLATFORM Integrated Suite Workflow-Driven Communication Multi-Modal Certifications/ Integrations Enterprise Directory 30

31 A WORD ON SECURITY Continued evaluation and testing of security risks to ensure protected data is secure HIPAA and PCI compliant Executive-level team Security appliances BCDR plans Multilayered Security Framework External Verification HIPAA 31 compliance PCI testing American Express

INFORMATION TECHNOLOGY ARCHITECTURE Internal IT

requirements Upgrade training and sales demo

system Upgrade VM server environments Implemented

32 INFORMATION TECHNOLOGY ARCHITECTURE Internal IT systems ready to meet revenue growth and security requirements Upgrade training and sales demo systems Conduct SOC2 Type II audits Upgrade phone system Upgrade VM server environments Implemented RSA 2- level authentication Upgrade data communications 32

33 WHERE WE ARE GOING: A LOOK AHEAD Focused on growth in Unified Communication and Workflow Collaboration Key post-mu & ICD-10 investment for health systems focused on accountable care Significant long term whitespace opportunity, will reduce profitability short term Incumbency is value Spok serves hundreds of U.S. hospitals Pursue Growth in the Unified Communication and Collaboration Market Significant long-term whitespace opportunity, will reduce profitability Incumbency is value Spok serves hundreds of U.S. hospitals short term 33 Significantly increasing our investment in R&D, Product and Clinical Resources, CMO, CNO Integration across systems and devices is key

34 KEY POINTS IN SUPPORT OF OUR STRATEGY We are financially strong, with an extensive customer base Product strategy and development have a clear vision and plan Our network and underlying infrastructure are best-in-class Spok is well positioned to provide THE integrated healthcare communications and collaboration enterprise solution 34

35 WHAT IS OUR FOCUS AND PERFORMANCE Retain our profitable wireless subscribers and revenue stream Grow our software bookings and revenue Invest in our future Product Development Run an efficient, collaborative and focused company 35 (As part of our business strategy we are open to acquisitions that fit our business evaluation criteria)

36 WRAP UP LOOKING AHEAD A SOLID PLATFORM TO ACHIEVE OUR LONG-TERM GROWTH STRATEGY Experienced management team Years of industry experience in both wireless and software businesses Customer-first focus Balance sheet that allows us to invest in our future Significantly increase our investment in R&D Focus sales and marketing resources on Healthcare Outlast the competition in the Critical Communications Market Space INNOVATIVE AND CREATIVE FOCUS ON OPERATIONAL EXCELLENCE Customer-driven wireless and software services Effective technology management and delivery Cost management for efficient operations Attention to marketing and sales opportunities with customers 36 FOCUS ON LONG-TERM SHAREHOLDER VALUE!

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