Oracle Policy Automation The modern enterprise advice platform

Transcription

1 Oracle Policy Automation The modern enterprise advice platform Release 18A features and benefits (February 2018) v1.00

2 Program agenda Overview of Oracle Policy Automation New features in 18A release For more information 2

3 Program agenda Overview of Oracle Policy Automation New features in 18A release For more information 3

4 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 4

5 Modern service delivery requires many types of policies Service and Advice Rules Organizational Best Practices Regulations Legislation Government Policies Product Decisions and Eligibility Rules 5

6 Customers expect simple, accurate and personalized advice

7 Smarter Advice Personalized Seamless Immediate Copyright 2018, Oracle and/or its affiliates. All rights reserved.

8 Personalized experiences that directly answer the customer s question 8

9 With Policy Automation you can Tailor customer experiences with contextualized, personalized immediate advice 9

10 Seamless advice across every channel across your organization 10

11 With Policy Automation you can Deploy the same advice through any channel Seamlessly connect to existing applications 11

12 Immediate responses to customer enquiries, changing business requirements and regulators 12

13 With Policy Automation you can Empower business users to write rules Instantly explain every decision 13

14 Oracle Policy Automation overview Mobile Interviews Analytics Other cloud applications Modeling APIs Connectors Oracle Policy Automation Cloud Service On-premises applications

15 Web Customer Service Cross Channel Contact Center Knowledge Management Policy Automation Field Service Management Service Cloud Platform

16 Oracle CX Complete customer experience platform Oracle Marketing Oracle Sales Oracle CPQ Oracle Commerce Oracle Service Oracle Social Integrated Customer Experience Foundation Social Network Mobile Analytic KPIs & Predictive Dashboards Analytics Integrations 16

17 Program Agenda Overview of Oracle Policy Automation New features in 18A release For more information 17

18 Enhancements

19 Populate lists from rules Simplify screen authoring when using constant values in rules 18A Rule document Populate lists from rules Speed up screen authoring Automatically extract choices from Word and Excel rule documents Easily refresh if terminology changes Screen design Using the interview 20

20 Be warned about use of old API versions Ensure integrations stay up to date with supported Determinations APIs 18A Stay up to date with API versions API versions are removed 3 years after newer version is first available Warnings are shown for each deployment where a soon to be obsolete API version has been used in the past 30 days Details shown in Hub show which inuse API versions are due for removal within the next 6 months 21

21 Manage API clients programmatically Automate lifecycle of end-to-end integration credentials 18A Manage API clients via REST API Hub REST API now supports three user types: Regular users Local API client users IDCS API clients users All user operations (create, view, update, delete) can be performed on both API client user types 22

22 More coming 18A Some things we planned for 18A didn t quite make it in time The OPA team is also working on several longer term feature investments Although 18A is a small release, watch this space for more soon! 23

23 Program Agenda Overview of Oracle Policy Automation New features in 18A release For more information 24

24 Where to get more information Oracle Policy Automation Overview on Oracle Technology Network Documentation Library (latest version) Community Forum Oracle Service Cloud Overview at oracle.com User Guide Community Forum 25

25 Safe Harbor Statement The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 26

26 Copyright 2015, Oracle and/or its affiliates. All rights reserved.

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