The Federal Enterprise Architecture's reference models contain concepts that can be leveraged by state and local governments.

Size: px
Start display at page:

Download "The Federal Enterprise Architecture's reference models contain concepts that can be leveraged by state and local governments."

Transcription

1 G. Kreizman Research Note 28 July 2003 Commentary What the Federal Enterprise Architecture Means to You The Federal Enterprise Architecture's reference models contain concepts that can be leveraged by state and local governments. On 12 June 2003, the U.S. government released two new and one updated Federal Enterprise Architecture (FEA) reference models. These models and their associated governance processes are significant for federal agencies. The models also contain concepts and content suitable for state and local governments. However, implementing the concepts and embedding them into agency architectures will be challenging. The White House Office of Management and Budget (OMB) is responsible for managing the FEA's development; federal agencies have provided considerable input as well. The FEA has been created to provide several benefits over time. The FEA and its associated governance processes are tools to promote IT and component reuse. As the introduction to the FEA Business Reference Model v.2.0 explains: "The FEA is a tool that enables the federal government to identify opportunities to leverage technology and alleviate redundancy or to highlight where agency overlap limits the value of IT investments. The FEA will facilitate horizontal (cross-federal) and vertical (federal, state and local governments) integration of IT resources, and establish the "line of sight" contribution of IT to mission and program performance. The outcome will be a more-citizen-centered, customer-focused government that maximizes technology investments to better achieve mission outcomes." The FEA will drive the following changes in and around the federal government? Federal agencies must show how their business functions, enterprise architectures and IT initiatives map to the FEA. Business case justifications known as Exhibit 300s will need to map to the FEA for fiscal year 2005 budget requests. The OMB will evaluate business cases for overlap and redundancies. According to the OMB, the FEA and business case processes are triggering more-collaborative cross-agency business case development. Vendors and integrators operating on behalf of the government will need to follow the business function and technical standards of the FEA. Gartner 2003 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice.

2 Here are the reference models of the FEA (see The Business Reference Model The Business Reference Model (BRM) is the federal government's high-level model that categorizes government business functions and subfunctions. The BRM's three main categories are Services for Citizens, Support Delivery of Services and Management of Government Resources. Individual agency business plans and architectures contributed directly to the creation of the BRM; however, the BRM does not directly reference department or agency names. For example, the Services for Citizens category includes a function for disaster management. Several federal agencies perform functions related to disaster management. BRM business functions are aligned with established government budget functions and codes as much as possible. When agencies submit business cases, OMB can use the budget codes and BRM functions submitted to categorize the request and look for redundancies. White House budget and performance initiatives were key influences in the FEA's development. The Service Component Reference Model The Service Component Reference Model (SRM) defines seven component domains and subdomain service categories that logically organize the components that can be used across government. They are not business-specific. Rather, they support multiple lines of business. For example, the Customer Services domain includes subdomains for customer preferences and customer-initiated assistance. The Process Automate Services Domain includes subdomains for tracking and workflow. The FEA Project Management Office (FEAPMO) has "envisioned" a component registry. Agencies would contribute their service components to the registry. Registered components would be searchable. The intent is for agencies that are developing architectures or initiatives to search the registry and determine whether required components exist, and if so, how well these components meet requirements. If a component exists in the registry and meets some, but not all requirements, the agency might enter into a servicelevel agreement with the component's creator for component enhancement. The Technical Reference Model The Technical Reference Model (TRM) outlines the standards, specifications, and technologies that collectively support the secure delivery, exchange and construction of business and application components (service components) that may be used and leveraged in a component-based or serviceoriented architecture. The main domains include Service Access and Delivery, Service Platform and Infrastructure, Component Framework, and Service Interface and Integration. The TRM provides agencies with a baseline set of standards and specifications to apply to their individual enterprise architectures. The FEAPMO is also working on two related reference models: The Performance Reference Model The Performance Reference Model (PRM), which is currently being drafted, will essentially be a reference for common performance outcome measures. It "articulates the linkage between internal business components and the achievement of business and customer-centric outcomes." Adherence to PLM metrics is intended to help agencies and the OMB determine their progress in meeting overall FEA objectives. The Data and Information Reference Model 28 July

3 The Data and Information Reference Model (DRM), another draft model, "will describe, at an aggregate level, the data and information that support program and business line operations. The model will aid in describing the types of interaction and exchanges that occur between the federal government and its various customers, constituencies and business partners. The DRM will categorize the government's information along general content areas and decompose those content areas into greater levels of detail. The DRM establishes a commonly understood classification for federal data and leads to the identification of duplicative data resources. A common data model will streamline the processes associated with information exchange, within the federal government and between the government and its external stakeholders." The FEA Management System Tool The FEAPMO has created the FEA Management System (FEAMS) tool, which "will store the FEA reference models. It will also include general information on agencies' IT initiatives. Initiative alignment to the BRM lines of business that they support, the service components and technology that these components leverage, and the performance metrics that they use in achieving performance objectives will be presented. It is OMB's goal that FEAMS will eventually include information on all of the capital assets in which federal agencies invest." How the FEA Relates to the Gartner Enterprise Architecture Framework How the FEA Affects Agency Enterprise Efforts: The Gartner Enterprise Architecture Framework was developed to be applicable to all clients, regardless of their industry. Here's how the framework relates to the FEA (for more information on the framework, see "Gartner Enterprise Architecture Framework for Government"). The FEA is a macro-level set of architecture models that is intended to eliminate redundancies and promote sharing. The FEA is not intended to completely fulfill the requirements for agency enterprise architectures. These models should be used by federal agencies to inform and complement their enterprise architectures. In turn, agency enterprise architecture and business case development will help develop future generations of the FEA. The Gartner Enterprise Architecture Framework can also be used to guide agency enterprise architecture development. The BRM answers the "what" question pertaining to business architecture. That is, the BRM describes the business functions across lines of business. The business architecture layers of the Gartner Enterprise Architecture Framework also answer "who?" and "why?" Why is government delivering a particular service, and to whom? The answers to these questions often lie in policy and law, and are a result of these and other environmental trends, such as those involving economy and security. These "who" and "why" answers should be found in agency business architectures. In the case of the FEA, the "who" and "why" answers contributed to the development of the BRM, but are not directly covered by the BRM. The Gartner Enterprise Architecture Framework supports the development of more-detailed agency business architectures and can also support the required summary mapping back to the FEA. The Gartner Enterprise Architecture Framework espouses the concept of business process styles. These styles help answer the question, "How are services delivered?" There are, for example, collaborative, analytical, real-time, transaction-oriented and utility processing styles. These processing styles often require different underlying logical and physical designs, even when delivering services to the same constituents within the same lines of business. The concept of styles is found in agency enterprise architectures not in the FEA reference models. 28 July

4 Design Patterns: The Gartner Enterprise Architecture Framework also includes the concepts of logical design patterns; these patterns are often associated with business process styles. For example, a storeand-forward application design pattern, such as the application design pattern used with , may be used for a reporting application, while an n-tier client-server application design pattern may be used for a query and transaction system. Again, these design patterns are part of agency enterprise architectures. The FEA is not intended to provide such functionality. Bricks: Bricks are the technical specifications, products and buy lists of the Gartner Enterprise Architecture Framework. Here, the TRM has loose mapping to the Gartner Enterprise Architecture Framework. The TRM includes standards and products for several categories. Here, the bricks portion of the Gartner model could be used to document adherence to the FEA TRM, while also identifying agencyspecific, technical architecture needs. Gartner research can also be used to help shape the standards contained in future versions of the TRM and agency enterprise architectures. What Federal, State and Local Government Organizations Should Do The FEA models and associated conformance requirements currently support the OMB's efforts to identify and reduce redundant functions and systems. Federal agencies are bound by law and administrative directives to align their enterprise architectures with the FEA. Although the models can guide agency architecture development, they do not comprise an enterprise architecture. Agencies will still need to develop architectures that more-discretely support their lines of business. The federal CIO council and its architectural working groups completed considerable work on the Federal Enterprise Architecture Framework (FEAF). Several agencies used this framework, along with its methodology, as a basis for their agency enterprise architectures. However, it is not clear whether work will continue on the FEAF. Federal agencies have achieved varying degrees of internal enterprise architecture development. Agencies with less-mature enterprise architectures can leverage the FEA's standardized business functions, service components and technical standards when developing their own enterprise architectures. However, these agencies will need to manage business architecture at a much more granular level. Agencies that are farther along the enterprise architecture maturity continuum are in a great position to help develop the next iterations of the FEA reference models. These agencies are also well-positioned to support vertical architectural alignment with state and local governments, particularly as it pertains to data models and the DRM. The data models found in the Justice Extensible Markup Language are an example of a federally coordinated set of data models and data dictionaries that have received input from state and local governments and could be used to support vertical-cross-tier justice and public safety applications. The SRM is intended to accomplish a similar goal for components. It identifies common areas for component development, regardless of line of business. It itemizes these areas and speaks to the development of a component registry in the near future. Creating a shared component registry and repository will be difficult. The more-granular a component is, and the easier it is to build, the more likely it will be that developers scattered across the vast domain of the federal government will develop their own. Fully developed, shared services, with published interfaces, are more likely to succeed. Such services perform functions that are visible and costly to duplicate. Many of the 24 federal e-government initiatives are culminating in services such as the Geospatial One-Stop (see "Geospatial One-Stop: A New National Resource"). State and local governments are also in various stages of enterprise architecture development. After reviewing published state enterprise architecture materials and speaking with state clients, we have 28 July

5 concluded that there is no state or local equivalent of the BRM. That is, business linkages for enterprise architectures are usually tied to general enterprise trends and goals, not rolled-up cross-government business requirements. We recommend that state and local governments: Use the FEA reference models to inform state and local enterprise architecture development. Communicate cross-jurisdictional and vertical integration needs to the federal government to help drive state and local requirements into the FEA Bottom Line: The Federal Enterprise Architecture is a set of reference models that focus on reducing redundant efforts and costs in the federal government. However, even when it is complete, the FEA will not fulfill all individual agency requirements for enterprise architectures. "Reference" is the key word. State and local governments should note that the FEA's emphasis is on the business, while the OMB's emphasis is on reducing duplication through its governance processes. Leverage as much of the FEA as possible, and help inform the FEA with state and local requirements. 28 July

Overview of the Federal Enterprise Architecture

Overview of the Federal Enterprise Architecture Overview of the Federal Enterprise Architecture Presented by Craig Miller Director of Enterprise Planning Solutions 8618 Westwood Center Drive Suite 310 Vienna, Virginia 22182 Ph: (703) 827-0638 Fax: (703)

More information

Federal Enterprise Architecture

Federal Enterprise Architecture Enabling the Vision of E-Government Federal Enterprise Architecture FEA Program Management Office Office of Management and Budget Executive Office of the President February 2004 The Office of Management

More information

BUILDING THE ONE GSA ENTERPRISE ARCHITECTURE

BUILDING THE ONE GSA ENTERPRISE ARCHITECTURE DRAFT BUILDING THE ONE GSA ENTERPRISE ARCHITECTURE VERSION 1.0 GS426T1 Carrie Boyle, LMI Ellen Dupuy, LMI Phyllis Hunter, LMI Rick Smith, LMI John Butler, Unisys Cory Casanave, DAT Tom Digre, DAT SEPTEMBER

More information

The USDA Enterprise Architecture Program

The USDA Enterprise Architecture Program The USDA Enterprise Architecture Program Niles E Hewlett, PMP CEA Enterprise Architecture Team USDA-OCIO January 25, 2006 1 We have an Enterprise Architecture -- We just can t show it, explain it, share

More information

MDA in the Federal Government

MDA in the Federal Government MDA in the Federal Government Mike Rosen CTO, M²VP Mrosen@m2vp.com Copyright M 2 VP Inc. 2003, All rights reserved Model Driven Architecture An architecture-based process for integrating models into the

More information

Gartner IT Key Metrics Data

Gartner IT Key Metrics Data Gartner IT Key Metrics Data 2011 SUMMARY REPORT Key Information Security Measures: Summary report This report contains database averages and only represents a subset of the published metrics and custom

More information

Management Update: How Fidelity Investments Uses CRM to Drive Value

Management Update: How Fidelity Investments Uses CRM to Drive Value IGG-01222003-02 C. Marcus, K. Collins Article 22 January 2003 Management Update: How Fidelity Investments Uses CRM to Drive Value Gartner presents a case study about how Fidelity Investments retail brokerage

More information

How SOA Can Help EA. Enterprise Architecture Conference 2008

How SOA Can Help EA. Enterprise Architecture Conference 2008 Enterprise Conference 2008 The IT & Business Alignment Forum November 10-13, 2008, Las Vegas, NV How SOA Can Help EA Yan Zhao, Ph.D Enterprise and IT Strategy Current Affiliation: Mitre Corporation Presentation

More information

Revision Summary Document for the FEA Consolidated Reference Model Version 2.3

Revision Summary Document for the FEA Consolidated Reference Model Version 2.3 Revision Summary Document for the FEA Consolidated Reference Model Version 2.3 October 2007 Table of Contents 1 INTRODUCTION... 3 2 OVERVIEW... 4 3 PERFORMANCE REFERENCE MODEL (PRM)... 5 3.1 Mission and

More information

Small Consultancies Need Analytic-Driven Management Approach

Small Consultancies Need Analytic-Driven Management Approach Research Brief Small Consultancies Need Analytic-Driven Management Approach Abstract: Consultancies of all sizes are increasingly using analytic models, business intelligence and enhanced visualization

More information

B2B Web Services Solutions: Pick Two

B2B Web Services Solutions: Pick Two Strategic Planning, B. Lheureux Research Note 7 August 2003 B2B Web Services Solutions: Pick Two In large trading communities, trading-partners' strategic and functionality needs will drive channel masters

More information

COM B. Eisenfeld, S. Nelson

COM B. Eisenfeld, S. Nelson B. Eisenfeld, S. Nelson Research Note 25 September 2003 Commentary CRM Best Practices: From Processes to Metrics Managers who apply customer relationship management best practices in such areas as processes,

More information

The RTE Client Device

The RTE Client Device Strategic Planning, B. Gammage, L. Fiering Research Note 26 September 2002 Client Devices: The RTE's First Line of Success A real-time enterprise (RTE) has to match client hardware with the needs of business

More information

SAP Prepares to Launch Enterprise Portal 6

SAP Prepares to Launch Enterprise Portal 6 Technology, G. Phifer Research Note 23 June 2003 SAP Prepares to Launch Enterprise Portal 6 SAP is nearing general availability of the newest version of its portal product, Enterprise Portal 6. SAP seems

More information

CIO Update: A Formula for E-Commerce Success in Web Services

CIO Update: A Formula for E-Commerce Success in Web Services IGG-08282002-04 R. Batchelder Article 28 August 2002 CIO Update: A Formula for E-Commerce Success in Web Services Gartner presents a case study on how Eastman Chemical, contrary to conventional application

More information

Market Trends in 2003

Market Trends in 2003 Markets, R. Wagner Research Note 31 October 2003 Magic Quadrant for Extranet Access Management, 2H03 Uncertain economic conditions continued to affect the extranet access management market in 2003. There

More information

Ninety-five percent of enterprises say they know why a customer defects, but not until it's too late.

Ninety-five percent of enterprises say they know why a customer defects, but not until it's too late. Strategic Planning, E. Kolsky, M. Maoz Research Note 7 February 2003 Using Customer Surveys to Improve Business Processes Poor surveying techniques result in 95 percent of enterprises discovering the cause

More information

SMBs Report High User Satisfaction With CRM Software

SMBs Report High User Satisfaction With CRM Software Markets, W. Close Research Note 18 November 2003 SMBs Report High User Satisfaction With CRM Software Small and midsize businesses are generally satisfied with customer relationship management software.

More information

mysap Product Bundles

mysap Product Bundles Decision Framework, A.Bona,J.Disbrow,D.Prior Research Note 17 December 2003 Dodge the Licensing Pitfalls in mysap's Product Bundles Many Gartner clients are mystified by the complexity of SAP's product

More information

Sales ICM Magic Quadrant 1H03

Sales ICM Magic Quadrant 1H03 Markets, J. Galvin Research Note 10 February 2003 Sales ICM Magic Quadrant 1H03 The sales incentive compensation management Magic Quadrant positions functionally superior, best-of-breed vendors against

More information

Passit4Sure.OG Questions. TOGAF 9 Combined Part 1 and Part 2

Passit4Sure.OG Questions. TOGAF 9 Combined Part 1 and Part 2 Passit4Sure.OG0-093.221Questions Number: OG0-093 Passing Score: 800 Time Limit: 120 min File Version: 7.1 TOGAF 9 Combined Part 1 and Part 2 One of the great thing about pass4sure is that is saves our

More information

Best Practices for EA and PPM Integration Toward Improved Business Value Outcomes

Best Practices for EA and PPM Integration Toward Improved Business Value Outcomes G00237525 Best Practices for EA and PPM Integration Toward Improved Business Value Outcomes Published: 24 September 2012 Analyst(s): R. Scott Bittler When enterprise architecture and project and portfolio

More information

Data Interoperability and. Emerging Standards

Data Interoperability and. Emerging Standards Data Interoperability and Click to add a subtitle Emerging Standards SOA Platform (Shared Services) & Commonwealth Data Standards Current status and Future State September 27, 2011 1 Agenda COV Executive

More information

Enterprise Architecture Development

Enterprise Architecture Development Methodology Overview Prepared For: Our Valued Clients Introduction Page 2 Engagement Objectives Perform an assessment of the current Enterprise against the short and long term IT and Business Strategic

More information

Sales Configuration Vendors: 1H03 Magic Quadrant

Sales Configuration Vendors: 1H03 Magic Quadrant Markets, R. DeSisto Research Note 4 February 2003 Sales Configuration Vendors: 1H03 Magic Quadrant There is much activity on the sales configuration MQ. Oracle, Siebel and Selectica emerge as leaders,

More information

Canon's MEAP Architecture Will Not Increase Its Copier Market Share

Canon's MEAP Architecture Will Not Increase Its Copier Market Share Technology Analysis Canon's MEAP Architecture Will Not Increase Its Copier Market Share Abstract: Canon s Multifunctional Embedded Application Platform architecture makes its copiers smarter, but it is

More information

1. Check, Money and Account Handling

1. Check, Money and Account Handling Strategic Planning, B. Adrian Research Note 11 March 2003 Real Time in the Bank Branch: Technologies That Can Help Real-time enablement is an important focus for retail branches. However, financial services

More information

ORACLE FINANCIALS ACCOUNTING HUB INTEGRATION PACK FOR PEOPLESOFT GENERAL LEDGER

ORACLE FINANCIALS ACCOUNTING HUB INTEGRATION PACK FOR PEOPLESOFT GENERAL LEDGER ORACLE FINANCIALS ACCOUNTING HUB INTEGRATION PACK FOR PEOPLESOFT GENERAL LEDGER KEY FEATURES THE ORACLE FINANCIALS ACCOUNTING HUB INTEGRATION PACK FOR PEOPLESOFT GENERAL LEDGER IS A PRE-BUILT INTEGRATION

More information

FY07 Budget Formulation FEA Consolidated Reference Model Document

FY07 Budget Formulation FEA Consolidated Reference Model Document FY07 Budget Formulation FEA Consolidated Reference Model Document May 2005 Table of Contents 1 FEDERAL ENTERPRISE ARCHITECTURE PROGRAM...4 2 REFERENCE MODEL OVERVIEW...4 2.1 Performance Reference Model

More information

Enterprise Architecture Methodologies and Comparisons 1. The Zachman Framework for Enterprise Architectures

Enterprise Architecture Methodologies and Comparisons 1. The Zachman Framework for Enterprise Architectures 1. The Zachman Framework for Enterprise Architectures The first thing we need to understand about the Zachman Framework is that it isn't a framework. The Zachman "Framework" is actually a taxonomy for

More information

An Oracle White Paper May A Strategy for Governing IT Projects, Programs and Portfolios Throughout the Enterprise

An Oracle White Paper May A Strategy for Governing IT Projects, Programs and Portfolios Throughout the Enterprise An Oracle White Paper May 2010 A Strategy for Governing IT Projects, Programs and Portfolios Throughout the Enterprise EXECUTIVE OVERVIEW CIOs are constantly being asked to service the gap between where

More information

METHODOLOGY K2 SOLUTION DELIVERY WHY SET UP A K2 COE? Enhance collaboration between business, project and technical experts

METHODOLOGY K2 SOLUTION DELIVERY WHY SET UP A K2 COE? Enhance collaboration between business, project and technical experts GUIDE K2 SOLUTION DELIVERY As an organisation powering process transformation on the K2 Platform, a Centre of Excellence (CoE) enables you to gain maximum value from your technology investment. It also

More information

Magic Quadrant for Global Enterprise Desktop PCs, 2007

Magic Quadrant for Global Enterprise Desktop PCs, 2007 Magic Quadrant for Global Enterprise Desktop PCs, 2007 Gartner RAS Core Research Note G00150783, Mikako Kitagawa, Brian Gammage, 27 September 2007, R2598 10072008 Unlike the general desktop market, in

More information

BI Platforms User Survey, 2010: Customers Rate Their BI Platform Vendors

BI Platforms User Survey, 2010: Customers Rate Their BI Platform Vendors BI Platforms User Survey, 2010: Customers Rate Their BI Platform Vendors Gartner RAS Core Research Note G00174198, Rita L. Sallam, 5 February 2010 R3334 07092010 Gartner recently surveyed business intelligence

More information

zapnote Analyst: Ronald Schmelzer

zapnote Analyst: Ronald Schmelzer zapthink zapnote ZAPTHINK ZAPNOTE Doc. ID: ZTZN-1201 Released: Oct. 6, 2006 SOA SOFTWARE EXPANDING THE BREADTH OF SOA INFRASTRUCTURE Analyst: Ronald Schmelzer Abstract Throughout the past year, the pace

More information

SERVICE ORIENTED ARCHITECTURE (SOA)

SERVICE ORIENTED ARCHITECTURE (SOA) International Civil Aviation Organization SERVICE ORIENTED ARCHITECTURE (SOA) ICAO APAC OFFICE BACKGROUND SOA not a new concept. Sun defined SOA in late 1990s to describe Jini. Services delivered over

More information

ITScore Overview for Business Process Management

ITScore Overview for Business Process Management Research Publication Date: 17 September 2010 ID Number: G00205169 ITScore Overview for Business Process Management Jim Sinur, Janelle B. Hill Gartner's ITScore maturity assessment for business process

More information

Provide top-notch service

Provide top-notch service Case Studies, G. Herschel Research Note 2 December 2002 PepsiAmericas Uncaps a Key to Customer Satisfaction Enabling customer-contact employees to develop sustained relationships with customers reduced

More information

CRM Suite Magic Quadrant 2003: Business-to-Consumer

CRM Suite Magic Quadrant 2003: Business-to-Consumer Markets, G. Herschel, M. Maoz Research Note 13 March 2003 CRM Suite Magic Quadrant 2003: Business-to-Consumer Siebel Systems remains the only leader in the customer relationship management B2C Magic Quadrant;

More information

KuppingerCole Whitepaper

KuppingerCole Whitepaper KuppingerCole Whitepaper by Martin Kuppinger November 2012 Assignment Management think beyond Business-driven management of all assignments from to policies and assets. Enabling your users to manage what

More information

UPMC Health Plan Extends CRM Through Brokers

UPMC Health Plan Extends CRM Through Brokers Case Studies, R. DeSisto Research Note 10 December 2002 UPMC Health Plan Extends CRM Through Brokers UPMC Health Plan is a finalist for Gartner's 4Q02 Customer Relationship Management Excellence Award

More information

Enterprise Modeling to Measure, Analyze, and Optimize Your Business Processes

Enterprise Modeling to Measure, Analyze, and Optimize Your Business Processes SAP Solution in Detail SAP NetWeaver SAP Enterprise Modeling Applications by Software AG Enterprise Modeling to Measure, Analyze, and Optimize Your Business Processes Table of Contents 4 Quick Facts 5

More information

Chapter 1 Web Services Basics

Chapter 1 Web Services Basics Slide 1.1 Web Serv vices: Princ ciples & Te echno ology Mike P. Papazoglou mikep@uvt.nl Chapter 1 Web Services Basics Slide 1.2 Topics Introduction definitions Software as a service Where can services

More information

Remedy Asset Management

Remedy Asset Management John Inverso Product Report 19 December 2003 Remedy Asset Summary This software tracks and manages IT assets, their configurations, relationships and associated costs. It continues to be a key component

More information

Can private cloud be cheaper than public cloud? Real stories about how companies run their private cloud cheaper.

Can private cloud be cheaper than public cloud? Real stories about how companies run their private cloud cheaper. Can private cloud be cheaper than public cloud? Real stories about how companies run their private cloud cheaper. JUNE 2017 SPONSORED BY COPYRIGHT 2017 451 RESEARCH. ALL RIGHTS RESERVED. ABOUT 451 RESEARCH

More information

ETL Magic Quadrant Update, 2H03: The Market Broadens

ETL Magic Quadrant Update, 2H03: The Market Broadens Markets, T. Friedman Research Note 27 October 2003 ETL Magic Quadrant Update, 2H03: The Market Broadens Competition in the extraction, transformation and loading tool market remains tough, attracting vendors

More information

Worst-Case IT Spending Scenario Gets Worse

Worst-Case IT Spending Scenario Gets Worse Forecast Analysis Worst-Case IT Spending Scenario Gets Worse Abstract: Early market indicators provide some compelling reasons for considering a worst-case scenario where global IT spending stays almost

More information

2007 CPR Generation Criteria Update: Clinical Decision Support

2007 CPR Generation Criteria Update: Clinical Decision Support Industry Research Publication Date: 22 March 2007 ID Number: G00146036 2007 CPR Generation Criteria Update: Clinical Decision Support Barry R. Hieb, M.D., Thomas J. Handler, M.D. This document provides

More information

BPM & PROCESS-LED TRANSFORMATION

BPM & PROCESS-LED TRANSFORMATION BPM & PROCESS-LED TRANSFORMATION FEATURES Fast track BPM with comprehensive lifecycle offerings from Oracle Financial Services Domain expertise to help bridge the business IT gap and align BPM with Enterprise

More information

Actionable enterprise architecture management

Actionable enterprise architecture management Enterprise architecture White paper June 2009 Actionable enterprise architecture management Jim Amsden, solution architect, Rational software, IBM Software Group Andrew Jensen, senior product marketing

More information

DoD Enterprise Architecture Data Reference Model

DoD Enterprise Architecture Data Reference Model DEPARTMENT OF DEFENSE DoD Enterprise Architecture Data Reference Model v0.04 20 Aug 2005 By DoD EA Congruence Community of Practice TABLE OF CONTENTS DOD EA DATA REFERENCE MODEL... 1 INTRODUCTION...1 STRUCTURE

More information

Oracle Siebel CRM On Demand Integration Pack for JD Edwards EnterpriseOne (Opportunity to Cash)

Oracle Siebel CRM On Demand Integration Pack for JD Edwards EnterpriseOne (Opportunity to Cash) Oracle Siebel CRM On Demand Integration Pack for JD Edwards EnterpriseOne (Opportunity to Cash) An AMX International White Paper January 2008 Page 1 NOTE: The following is intended to outline our general

More information

RFID for Manufacturing: Critical Success Factors.

RFID for Manufacturing: Critical Success Factors. RFID for Manufacturing: 7 Critical Success Factors. Transforming RFID Data into Value RFID for Manufacturing: 7 Critical Success Factors. Innovative manufacturers are leveraging the real-time visibility

More information

AUTOVUE 3D PROFESSIONAL ADVANCED

AUTOVUE 3D PROFESSIONAL ADVANCED AUTOVUE 3D PROFESSIONAL ADVANCED Oracle s AutoVue 3D Professional Advanced makes product and asset documents and information accessible to everyone in an organization. With its document viewing, digital

More information

Separate Fact From Fiction About E-Sourcing's ROI

Separate Fact From Fiction About E-Sourcing's ROI Strategic Planning, D. Hope-Ross Research Note 18 April 2003 Separate Fact From Fiction About E-Sourcing's ROI Press and vendor reports describing e-sourcing's return on investment may sound impressive,

More information

CA Enterprise Architecture Framework, Version 2.0 (CEAF 2.0) Overview. 10/31/2013 Version 2.0 1

CA Enterprise Architecture Framework, Version 2.0 (CEAF 2.0) Overview. 10/31/2013 Version 2.0 1 CA Enterprise Architecture Framework, Version 2.0 (CEAF 2.0) Overview 10/31/2013 Version 2.0 1 Topics What is Enterprise Architecture (EA)? Why do we need EA? What is CEAF 2.0? California EA: CEAF 2.0

More information

Nexus of Forces, 2014: Unleashing the Power of Digitalization

Nexus of Forces, 2014: Unleashing the Power of Digitalization Nexus of Forces, 2014: Unleashing the Power of Digitalization Cassio Dreyfuss VP, Research Country Leader, Brazil Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication

More information

Management Update: The CRM Service Provider Magic Quadrant for the Americas

Management Update: The CRM Service Provider Magic Quadrant for the Americas IGG-10022002-02 B. Eisenfeld Article 2 October 2002 Management Update: The CRM Service Provider Magic Quadrant for the Americas Gartner presents its CRM Service Provider Magic Quadrant for the Americas,

More information

Developer Relations & Marketing

Developer Relations & Marketing Developer Relations & Marketing Developers have always been an important constituency for technology companies, but they are becoming even more important as key stakeholders and customers for software

More information

B2B Application Integration: In-House or Outsourced?

B2B Application Integration: In-House or Outsourced? Decision Framework, B. Lheureux, F. Kenney Research Note 26 February 2003 B2B Application Integration: In-House or Outsourced? Consider these issues when choosing between using licensed software to operate

More information

BPO Is Key Back-Office Strategy for Most SMBs

BPO Is Key Back-Office Strategy for Most SMBs Research Brief BPO Is Key Back-Office Strategy for Most SMBs Abstract: Back-office business administration services are, by far, the biggest area of business process outsourcing uptake among small and

More information

Learning Technology Implementation Guide: econtent Development and Integration

Learning Technology Implementation Guide: econtent Development and Integration Learning Technology Implementation Guide: econtent Development and Integration April 6, 2006 Introduction Corporations seeking to extract greater productivity and innovation from their employees are investing

More information

Avon Brazil: Leading IT in the business unit

Avon Brazil: Leading IT in the business unit Executive Programs Publication Date: 31 May 2009 ID Number: G00168683 Avon Brazil: Leading IT in the business unit Mark P. McDonald Avon is a leading global beauty product company, with $10 billion in

More information

Management Update: Gartner s Horizontal Portal Product Magic Quadrant for 2003

Management Update: Gartner s Horizontal Portal Product Magic Quadrant for 2003 IGG-04092003-03 G. Phifer, R. Valdes, D. Gootzit Article 9 April 2003 Management Update: Gartner s Horizontal Portal Product Magic Quadrant for 2003 The portal product market is undergoing significant

More information

Act Now to Secure Your Web Hosting

Act Now to Secure Your Web Hosting Act Now to Secure Your Web Hosting Research Brief Abstract: The financial and corporate stability of your Web hosting provider is vital. But top-tier providers are not always the best choice to safeguard

More information

Oracle Enterprise Manager 13c Cloud Control

Oracle Enterprise Manager 13c Cloud Control Oracle Enterprise Manager 13c Cloud Control Oracle SOA Management Pack Enterprise Edition MANAGEMENT FOR ORACLE SOA SUITE AND ORACLE SERVICE BUS APPLICATIONS Oracle Enterprise Manager is Oracle s integrated

More information

The Impact of IoT on Utility Customer Systems: Inside Out and Outside In

The Impact of IoT on Utility Customer Systems: Inside Out and Outside In The Impact of IoT on Utility Customer Systems: Inside Out and Outside In CSWeek 40 Chet Geschickter, Research Director Zarko Sumic, VP and Distinguished Analyst Gartner Energy & Utilities Industries Research

More information

Oracle Revenue Management Cloud

Oracle Revenue Management Cloud Disclaimer: This document is for informational purposes. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development,

More information

Master Data Management for the Masses of Data

Master Data Management for the Masses of Data About this research note: Technology Insight notes describe emerging technologies, tools, or processes as well as analyze the tactical and strategic impact they will have on the enterprise. Master Data

More information

How to Create Successful Shared Services Using Northern Ireland's Enterprise Shared- Service Best Practices

How to Create Successful Shared Services Using Northern Ireland's Enterprise Shared- Service Best Practices G00276712 How to Create Successful Shared Services Using Northern Ireland's Enterprise Shared- Service Best Practices Published: 20 May 2015 Analyst(s): Simon Mingay, John Kost In this research, we provide

More information

ALFABET 9.12 WHAT S NEW IN. With Alfabet 9.12 you can: Risk mitigation planning & management ALFABET

ALFABET 9.12 WHAT S NEW IN. With Alfabet 9.12 you can: Risk mitigation planning & management ALFABET ALFABET WHAT S NEW IN ALFABET 9.12 Deliver the agile IT environment digital business demands Driven to get digital? You ll like the new features of Alfabet 9.12 for Enterprise Architecture (EA) management,

More information

Management Update: A Business Continuity Management Program Is Critical

Management Update: A Business Continuity Management Program Is Critical IGG-07162003-03 R. Witty Article 16 July 2003 Management Update: A Business Continuity Management Program Is Critical Enterprises that do not have a business continuity management (BCM) program are on

More information

Agenda Overview for Emerging Marketing Technology and Trends, 2015

Agenda Overview for Emerging Marketing Technology and Trends, 2015 G00270688 Agenda Overview for Emerging Marketing Technology and Trends, 2015 Published: 18 December 2014 Analyst(s): Andrew Frank The best digital marketers exploit emerging trends and technologies to

More information

Make smart business decisions when they matter most September IBM Active Content: Linking ECM and BPM to enable the adaptive enterprise

Make smart business decisions when they matter most September IBM Active Content: Linking ECM and BPM to enable the adaptive enterprise September 2007 IBM Active Content: Linking ECM and BPM to enable the adaptive enterprise 2 Contents 2 Introduction 3 Linking information and events: Creating Active Content 4 Actively delivering enterprise

More information

E-Service Suite 1H03 Magic Quadrant

E-Service Suite 1H03 Magic Quadrant Markets, E. Kolsky Research Note 28 March 2003 E-Service Suite 1H03 Magic Quadrant The 1H03 E-Service Suite Magic Quadrant shows many regressions, few progressions and, overall, a market ready to consolidate.

More information

The SAM Optimization Model. Control. Optimize. Grow SAM SOFTWARE ASSET MANAGEMENT

The SAM Optimization Model. Control. Optimize. Grow SAM SOFTWARE ASSET MANAGEMENT The Optimization Model Control. Optimize. Grow The Optimization Model In an ever-changing global marketplace, your company is looking for every opportunity to gain a competitive advantage and simultaneously

More information

Effective Test Automation of SAP Implementations

Effective Test Automation of SAP Implementations Effective Test Automation of SAP Implementations Vipin Kumar Managing Director & Software Engineering Evangelist Astra Infotech Pvt Ltd vk@astrainfotech.com QM15 2009 IBM Corporation Agenda Introduction

More information

Case Study: Duke University Health System Finds Excellent Productivity Using SOA

Case Study: Duke University Health System Finds Excellent Productivity Using SOA Industry Research Publication Date: 4 October 2007 ID Number: G00152168 Case Study: Duke University Health System Finds Excellent Productivity Using SOA Wes Rishel Service-oriented architecture (SOA) can

More information

Stopping Fraud in Real Time. Report. A Must in the Age of Multi-channel Digital Commerce» Report

Stopping Fraud in Real Time. Report. A Must in the Age of Multi-channel Digital Commerce» Report Report Report A Must in the Age of Multi-channel Digital Commerce Report Stopping Fraud in Real Time A Must in the Age of Multi-channel Digital Commerce Digital commerce takes place across multiple channels

More information

An Overview of the AWS Cloud Adoption Framework

An Overview of the AWS Cloud Adoption Framework An Overview of the AWS Cloud Adoption Framework Version 2 February 2017 2017, Amazon Web Services, Inc. or its affiliates. All rights reserved. Notices This document is provided for informational purposes

More information

Continuous Controls Monitoring for Transactions: The Next Frontier for GRC Automation

Continuous Controls Monitoring for Transactions: The Next Frontier for GRC Automation Research Publication Date: 15 January 2009 ID Number: G00164382 Continuous Controls Monitoring for Transactions: The Next Frontier for GRC Automation French Caldwell, Paul E. Proctor Continuous controls

More information

Digital Commerce Primer for 2016

Digital Commerce Primer for 2016 Gartner for Marketers Digital Commerce Primer for 2016 Jake Sorofman Research Vice President Jennifer Polk Research Director Newbold-Knipp Research Director G00293088 Digital Commerce Primer for 2016 Published:

More information

PRM - IT IBM Process Reference Model for IT

PRM - IT IBM Process Reference Model for IT PRM-IT V3 Reference Library - A1 Governance and Management Sysem PRM-IT Version 3.0 April, 2008 PRM - IT IBM Process Reference Model for IT Sequencing the DNA of IT Management Copyright Notice Copyright

More information

Cloud Computing. Cloud Computing as a Service

Cloud Computing. Cloud Computing as a Service Cloud Computing This Market Monitor overview report on the Cloud Computing marketplace reflects updated market and vendor estimates through CY Q3 2016. Here we examine the revenue generated by cloud service

More information

Modernize Application Development to Succeed as a Digital Business

Modernize Application Development to Succeed as a Digital Business G00302823 Modernize Application Development to Succeed as a Digital Business Published: 30 March 2016 Analyst(s): Kirk Knoernschild, Eric Knipp, Richard Watson, Sean Kenefick, Danny Brian, Gary Olliffe,

More information

Users Face Choice Between NAS Software and Appliances

Users Face Choice Between NAS Software and Appliances Competitive Analysis Users Face Choice Between NAS Software and Appliances Abstract: Veritas and Mountain View Data offer their NAS software as more flexible approaches than NAS appliances. Some opportunities

More information

Oracle Product Hub Cloud

Oracle Product Hub Cloud Oracle Product Hub Pre-Release Draft Subject to Change. Subject to Safe Harbor statement in Footnotes Oracle Product Hub is an enterprise-class product information management system, delivered via for

More information

State of Oklahoma CIO Assessment Study

State of Oklahoma CIO Assessment Study in collaboration with State of Oklahoma CIO Assessment Study October 21, 2010 Government Modernization Committee Alex Z. Pettit Chief Information Officer State of Oklahoma Table of Contents Confirmation

More information

Simulation Governance:

Simulation Governance: Simulation Governance: Managing Simulation as a Strategic Capability Dr. Keith Meintjes CIMdata As companies drive towards virtual product development and complete digital descriptions of their products

More information

Oracle Retail Assortment Planning

Oracle Retail Assortment Planning Oracle Retail Assortment Planning Release Notes Release 13.2.2.4 E22545-01 April 2011 Assortment plans are used to establish the breadth and depth of the product offering, for store clusters, for a given

More information

Choosing Right Niche Yields Higher CSI Margins

Choosing Right Niche Yields Higher CSI Margins Research Brief Choosing Right Niche Yields Higher CSI Margins Abstract: Margins are analyzed for consulting and systems integration firms categorized by similar operating models, then compared to uncover

More information

Service-Oriented Modeling (SOA): Service Analysis, Design, and Architecture

Service-Oriented Modeling (SOA): Service Analysis, Design, and Architecture Service-Oriented Modeling (SOA): Service Analysis, Design, and Architecture Preface. Chapter 1. Introduction. Service-Oriented Modelling: What Is It About? Driving Principles Of Service-Oriented Modelling.

More information

Seven Steps to Establish a Social Strategy for CRM

Seven Steps to Establish a Social Strategy for CRM G00309171 Seven Steps to Establish a Social Strategy for CRM Published: 23 June 2016 Analyst(s): Jenny Sussin Organizations of all sizes, from all industries, and from countries around the world have spent

More information

Knowledge Management Will Transform CRM Customer Service

Knowledge Management Will Transform CRM Customer Service G00262617 Knowledge Management Will Transform CRM Customer Service Published: 6 March 2014 Analyst(s): Michael Maoz Knowledge management impacts efficiency, customer satisfaction and revenue growth, but

More information

Business Agility for Smarter Banking

Business Agility for Smarter Banking Chris O Connor A/NZ BPM Sales Executive FST Banking Conference Business Agility for Smarter Banking Achieving Faster and More Profitable Results in Banking Operations I B M Business Agility for Smarter

More information

ORACLE FINANCIAL SERVICES DATA WAREHOUSE

ORACLE FINANCIAL SERVICES DATA WAREHOUSE ORACLE FINANCIAL SERVICES DATA WAREHOUSE ORACLE FINANCIAL SERVICES DATA WAREHOUSE HELPS INSTITUTIONS ADDRESS COMPLEX ANALYTICAL DEMANDS WITH A NEW APPROACH TO FINANCIAL SERVICES DATA MODELING AND DATA

More information

Cloud Computing. Cloud Computing as a Service

Cloud Computing. Cloud Computing as a Service Cloud Computing This Market Monitor overview report on the cloud computing as a service marketplace reflects updated market and vendor estimates through Q3 2017. In this report, we examine the revenue

More information

CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE

CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE 1 Learning Objectives Examine in detail the enterprise systems modules and architecture. Understand the effects of a well-designed architecture on ERP implementation.

More information

Operational Improvement Consulting. SDL Language Solutions

Operational Improvement Consulting. SDL Language Solutions Operational Improvement Consulting SDL Language Solutions Operational Improvement Consulting Global organizations need to constantly evolve business processes to respond to changes in strategic direction

More information

Internal Audit and Technology Sustainable Analytics

Internal Audit and Technology Sustainable Analytics Internal Audit and Technology Sustainable Analytics Neil While, Partner, Internal Audit Analytics Deloitte Advisory December 14, 2015 0 The Four Faces of the Chief Auditor 1 Copyright 2015 Deloitte Development

More information