Tivoli Management Solution for Siebel ebusiness Applications Delivers End-to-End Management for Siebel Infrastructures

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1 Software Announcement November 27, 2001 Applications Delivers End-to-End Management for Siebel Infrastructures Overview Tivoli Management Solution for is the first end-to-end management offering for the Siebel environment, offered as a single product, that enables you to monitor, securely administer, and automate the operation of your Siebel application and the infrastructure it relies on throughout the enterprise, all from a centralized Tivoli Desktop. The Tivoli Management Solution for enables you to: Monitor and manage the availability and the performances of key components such as Application Server, Gateway Name Server, Connection Broker Monitor and manage the availability and the performance of the database used by the Siebel application, as well as the system resources on the servers running Siebel server software Inventory the Siebel software installed on the servers with Tivoli Inventory Manage the data for both archival/backup and disaster recovery purposes Provide Web Single Sign On, as well as centralized administration of web user rights and privileges across the e-commerce infrastructure Adequately support an international environment with the translation in multiple languages The Tivoli Management Solution for integrates with the rest of the Tivoli offering, allowing for centralized management of the Siebel environment as part of the whole enterprise. Existing Tivoli customers can easily plug this solution into their existing environment, while new customers can consider future extensions of the same tools used to manage the Siebel environment to other areas of the enterprise. Key Prerequisites Tivoli Management Solution for requires the Siebel ebusiness platform. The Tivoli Solutions Base bundle or a license for Tivoli Enterprise Console and Tivoli Distributed Monitoring is a prerequisite for: Tivoli Availability and Performance Package for Siebel for ebusiness Applications Tivoli Operations Option for Siebel for ebusiness Applications Planned Availability Dates December 14, 2001 Tivoli Management System for January 18, 2002 Translated Publications Multilingual Media for the Tivoli Availability and Performance Applications At a Glance Tivoli Management Solution for is the first offering that delivers a comprehensive set of features to manage all the components of a Siebel environment, end-to-end, with modular components at an attractive price. The Availability and Performance Package for Siebel ebusiness Applications enables customers to manage the availability and performance of key Siebel components. The Operations Option for allows centralized, cost-effective management of the operations within the Siebel environment. Overall, with Tivoli Management Solution for Siebel ebusiness Applications, customers can: Reduce total cost of ownership for Siebel ebusiness Applications operations Minimize outages, thereby improving availability of essential business processes For ordering, contact: Your IBM representative, an IBM Business ner, or IBM Americas Call Centers at 800-IBM-CALL Reference: YE001 This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description Applications covers the whole spectrum of the management aspects of a environment by means of a modular, upgradeable offer. The Availability and Performance Package for Siebel ebusiness Applications allows you to centrally monitor and manage the availability of the key components of a environment, as well as the underlying hardware and software. This package delivers the technology of the following products: Tivoli Manager for Tivoli Manager for Microsoft SQL Server Tivoli Manager for DB/2 Tivoli Manager for Oracle The Operations option delivers the security, storage management, and administration features that greatly reduce the costs for operating a Siebel ebusiness Application environment. With this option users can: Manage the data storage in an automated, cost-effective way, for disaster recovery and data protection Manage and control the access to Siebel data in a centralized manner, saving on administration costs Inventory the Siebel software installed in a centralized fashion, saving on administration costs This option includes the following products: Tivoli Inventory Tivoli Storage Manager Tivoli Data Protection for Oracle Tivoli Data Protection for Microsoft SQL Server Tivoli SecureWay Policy Director Tivoli SecureWay User Administration The Tivoli Solutions Base Option implements the infrastructure used by the other packages in this solution. It includes the following products: Tivoli Management Framework Tivoli Distributed Monitoring Tivoli Enterprise Console For additional details about the products mentioned above, refer to the Tivoli Web site or contact your sales representative: The Applications is the perfect choice for customers implementing a new Siebel environment, and for Global System Integrators looking for an integrated technology to deploy in their implementation projects. The Siebel application environment, including all servers, clients and infrastructure associated with it, is defined as: Servers All servers running Siebel application components (for example, Applications Server, Gateway Name Server, and so forth) Infrastructure Non-Siebel infrastructure servers (such as the data-base server hosting the Siebel data) Clients End-user workstations used to work with the applications Euro Currency This program is not impacted by euro currency. Trademarks SecureWay is a registered trademark of International Business Machines Corporation in the United States or other countries or both. Microsoft is a trademark of Microsoft Corporation. Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others

3 IBM US Announcement Supplemental Information November 27, 2001 Offering Information Product information will be available on day of announcement through Offering Information (OITOOL) at: Publications Tivoli Management Solution for Siebel ebusiness Applications includes documentation for several different Tivoli products. These products are listed in the Description section. Contact your sales representative or view the individual product announcements for the publications that ship with the product. Technical Information Specified Operating Environment Hardware Requirements: Refer to the individual product announcements or contact your sales representative. Software Requirements: The Tivoli Management Solution for is comprised of multiple Tivoli Products. Refer to the individual product announcements or your sales representative for the software platforms supported by the individual products. Limitations: The use of the individual Tivoli products that make up the Tivoli Management Solution for Siebel ebusiness Applications is only valid for use within the Siebel application environment. Refer to the Description section for a definition of this environment. Tivoli Manager for Microsoft SQL Server is a product included in the Availability and Performance Package for. This product announced End of Service on September 18, Reference the announcement for additional information: Software Announcement , dated September 18, 2001 Packaging Planning Information Applications is distributed with: An International Program License Agreement (IPLA) (Z ) A License Information document (LC ) CD-ROMs for the individual products as listed in the Description section. Publications (Refer to Publications section) Security, Auditability, and Control Applications uses the security and auditability features of the operating system software and the Tivoli Management Framework. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Ordering Information New Licensees: Orders for new licenses will be accepted now. Shipment will begin on the planned availability date. Ordering Information for Passport Advantage (PA) To order a media pack or a documentation pack for PA, specify the applicable part number in the desired quantity from the following table: Note: number BJ02RML will include national language support for Tivoli Manager for Siebel ebusiness Applications, and will be available beginning January 18, Description Media Pack Multilingual Doc Pack IE Doc Pack Spanish Doc Pack B. Portuguese Doc Pack French Applications V1.1 Media Pack Multilingual Applications V1.1 Media Pack Multilingual Applications V1.1 Doc Pack IE Applications V1.1 Doc Pack Spanish Applications V1.1 Doc Pack B. Portuguese BJ00UML BJ00VIE BJ00VES BJ00VBP BJ00VFR BJ02MML BJ02RML BJ02NIE BJ02NES BJ02NBP This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

4 Description Description Applications V1.1 Doc Pack French Media Pack Multilingual Doc Pack IE Doc Pack Spanish Doc Pack B. Portuguese Doc Pack French BJ02NFR BJ02PML BJ02QIE BJ02QES BJ02QBP BJ02QFR The quantity of the PA part numbers in the following table is based on the number of required Tivoli Management Points (TMPs). To order for PA, specify the desired part number and quantity. Description Tivoli Solutions Base License and Software Maintenance 1st Anniversary Applications License and Software Maintenance 1st Anniversary ebusiness Applications License and Software Maintenance 1st Anniversary Tivoli Solutions Base License and Software Maintenance 2nd Anniversary Applications License and Software Maintenance 2nd Anniversary ebusiness Applications License and Software Maintenance 2nd Anniversary Tivoli Solutions Base Software Maintenance Renewal to Anniversary Date Applications Software Maintenance Renewal to Anniversary Date ebusiness Applications Software Maintenance Renewal to Anniversary Date Tivoli Solutions Base Software Maintenance after License to Anniversary Date D50M6LL D50SWLL D50T0LL D50M7LL D50SXLL D50T1LL E0058LL E006RLL E006SLL D50M8LL Applications Software Maintenance after License to Anniversary Date ebusiness Applications Software Maintenance after License to Anniversary Date PA Software Maintenance D50SYLL D50T2LL Software Maintenance (called Support for Tivoli products outside of PA) is included with each product authorization acquired under PA. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products. The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (severity 1) problems. With Software Maintenance, you receive the following technical support benefits: Telephone access and/or electronic access via the Web to an IBM Customer Support Center. Support for routine, short duration installation and usage ( how-to ) questions and code-related problems. Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays. Support for mission-critical (severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays. Two hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours. Access to hints, tips, and frequently asked questions. Access to escalation management 24 hours a day, 7 days a week. Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the PA enrollment form. ecare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages: Single view of IBM distributed software that includes easy/integrated access to the following information and functions: -- Marketing -- Technical -- Developer

5 -- Business ner -- IBM Services -- Downloads Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week. Advanced search capabilities. A single interface to the IBM problem submission/management system for IBM distributed software. PA allows you to have a common anniversary date for Software Maintenance renewals, making it easier for you to manage and budget for access to eligible new versions and releases, and for related technical support, for your covered products. The anniversary date, established at the start of your PA Agreement, recurs on an annual basis while your PA Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition. Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Refer to the IBM International PA Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance. Note: The Tivoli Select Support offering is not available under PA. Contact you IBM or Tivoli service representative for information on separately available service offerings. Terms and Conditions Agreement: For orders under PA: IPLA, IBM International PA Agreement (PAA), and an IBM International PAA Enrollment Form Transferable: Yes, except for programs acquired at a discount or allowance Limited Warranty Applies: Yes Guarantee: 30 Days Usage Restriction: Yes. Usage is limited to the quantity of TMP authorizations acquired. Volume Offering (IVO): No Upgrade Protection Applies: Covered as long as PA Software Maintenance is in effect. Educational Allowance Available: Yes, to qualified education institution customers. Percentage 15%. Licensed Program Materials Availability Restricted Materials of IBM: None Non-Restricted Source Materials: None Object Code Only (OCO): All Complementary Introductory Support: Not available PA Software Maintenance Support Center applies: Yes. Access is available through the Tivoli Support Center, or Availability of PA Software Maintenance: PA Software Maintenance is provided at no additional charge for each eligible program acquired until the 1st or 2nd anniversary date, dependant on the part number ordered. PA Software Maintenance is provided for renewal for a fee at each anniversary date. Customers who do not renew their Software Maintenance will have to purchase the Maintenance after License option to re-activate their maintenance agreement when they require a new level of software code or Remote Technical support. PA Software Maintenance is available until Twelve months after announcement of product discontinuance, (that is, end-of-life [EOL]) PA Software Maintenance is applicable to: The current release The immediate previous release for twelve months after the planned availability of the current release APAR Mailing Address: Tivoli Systems Inc Capital of Texas Highway Austin, TX Attention: Product Development IBM Operational Support Services Support Line: No Product Web Site A complete list of products, terminology definitions, and licensing documents are available at the following Web site: Prices For PA and charges, contact your authorized IBM Business ner. Additional information is also available at the PA Web site: Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business ners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at: Maintenance Applies Software Maintenance under PA: Yes Support for Tivoli products: No

6 Order Now Use Priority/Reference Code: YE001 Phone: Fax: Internet: Mail: 800-IBM-CALL 800-2IBM-FAX ibm IBM Atlanta Sales Center Dept. YE001 P.O. Box 2690 Atlanta, GA You can also contact your local IBM Business ner or IBM representative. To identify them, call 800-IBM-4YOU. Note: Shipments will begin after the planned availability date. Trademarks Microsoft is a trademark of Microsoft Corporation. Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others