Tivoli Device Manager for Palm Computing Platform Enables Remote Management of Palm Devices

Transcription

1 Software Announcement April 4, 2000 Tivoli Device Manager Platform Enables Remote Management of Palm Devices Overview Tivoli Device Manager for Palm Computing Platform (TDM for PCP) seamlessly extends the Tivoli Management Environment to off-site Palm organizers and handheld devices. We realize it s not practical to bring every off-site device to an on-site administrator each time (for example) software needs upgrading. That s why TDM for PCP lets your Tivoli administrator manage Palm OS devices from a central location without physical access to the device. This saves administrators and Palm users time and effort, which in turn, saves your company money. Software and Data Distribution With TDM for PCP, you can centrally discover existing Palm OS devices, install and remove applications, remotely set preferences and receive up-to-date inventory information for effective asset management. As a result, Palm users will be up-to-date on the latest tools and corporate information making them more productive on the road and more compatible with the rest of your company. Device Deployment TDM for PCP devices are immediately manageable at first synchronization and that means new users will be up and running faster. Device Discovery and Inventory Remote, single-action device discovery and inventory improves your company s ability to manage your assets efficiently and intelligently. Decision Support System The new Tivoli Decision Support Guide for Palm OS Devices is an advanced tool for making handheld computing decisions (like deployment and capacity planning) at the administrative and executive levels. Key Prerequisites The product will support PalmOS level 3.0 as well as higher levels of the operating system. The product runs over the current level of the framework and applications (3.6.1 level). No dependencies exist for changes inside the framework and applications. At Server, Gateway, and Console platform support level, the product supports the following core/tier one platforms: Windows NT 4.0 (Windows 2000) if possible depending if supported by Tivoli core application) Sun Solaris HP-UX AIX The console will also be supported on Windows 98. OS levels supported will follow standard Tivoli Enterprise release practices (that is, current OS level and one previous). Planned Availability Dates April 7, 2000 National Language Support April 7, 2000 At a Glance Tivoli Device Manager for Palm Computing Platform (TDM for PCP) transforms Palm devices from personal companions to useful business tools. TDM for PCP extends the Tivoli environment to off-site devices and: Allows the administrator to manage Palm devices remotely with its no-touch functionality Operates without inconveniencing Palm users and decreasing productivity Fosters adherence to company standards by enabling applications to be easily installed and removed Improves asset management with remote preference-setting and device inventory management Includes the Tivoli Decision Support Guide for analyzing Palm OS deployment and capacity issues at all levels This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description This product contains six different components. Each component identifies a different feature of the product. TDM: We have already mentioned Tivoli Device Manager. This component constitutes the infrastructure for TDM for PCP and it is an integrated part of the product. TDM architecture is often referred as Device Support Infrastructure, DSI, and can be seen as a set of services that allow: Addressing a device within the Tivoli Infrastructure Using Management by Subscription paradigm on devices Enforcing Tivoli security and policies on devices Supporting of unsolicited notification from devices Palm Discovery: Palm discovery denotes the action of finding Palm devices attached to a workstation managed by a TMA and the creation of new instances for them within the TDM. The discovery process can be launched by command line and addressed to any target, from the single TMA to the entire region giving the administrator a very powerful capability. Software Distribution An enterprise may be interested in: installing new and updated applications on employees Palm devices, and keeping up-to-date Palm databases. Usually the users carry out these activities from their Palm Desktop. TDM for PCP provides administrators with a new resource, the PalmPackage, that allows them to install and update any set of applications or databases to the remote device. Software Distribution can be issued immediately after the installation of the product even before the first synchronization of an existing or new device. At the next synchronization, the application will be automatically downloaded to the device and an event will notify the Tivoli Enterprise Console. Device Configuration Management: Each device has settings that the device user can configure. The following list identifies some of the settings that can be managed centrally. The format of the date The currency The language The network and modem prefereces The Device Configuration Management is the feature that enables these settings on a device from a central location. All the configurations are stored in a Palm Configuration File that is distributed to the device through the normal software distribution process. The Tivoli Device Agent will interpret this configuration file and perform the setting on the device. Application Removal: Application Removal is the feature that allows a Tivoli administrator, at the server, to delete applications from devices. A new profile-based application enables the administrator to define the application to be removed. Dynamic access to the inventory database allows easy selection of the application to be removed among all the applications installed in at least one device in the enterprise. Inventory: Hardware and software discovery are supported to accomplish this task. Up-to-date information is collected from the device at each synchronization and collected centrally by exploiting the Tivoli Inventory capability of importing MIF files from TMA. A specific Palm Inventory profile is now available and can be distributed to any group of devices or a collection of them. Availability: Palm devices are often in the owner s pocket and periodically get synchronized with the hosting PC. From an availability point of view, an enterprise administrator may be interested in knowing when Palm devices get synchronized. TDM for PCP provides this awareness using T/EC events that are Tivoli s standard notification mechanism. Each time a Palm gets synchronized, a non-tme T/EC event is generated to model the synchronization of the device. Any other action, like a software distribution or application removal that will be completed on the device at synchronization time, generates similar events. These latter events are correlated with the events generated by the original action queued to the TMA companion of the device (software distribution or application removal). Year 2000 This product is Year 2000 ready. When used in accordance with its associated documentation, it is capable of correctly processing, providing, and/or receiving date data within and between the twentieth and twenty-first centuries, provided that all products (for example, hardware, software, and firmware) used with the product properly exchange accurate date data with it. This program is EuroReady. Euro Currency For more information on the implications of the euro, visit the IBM euro Web site at: EuroReady Products IBM considers an IBM product to be EuroReady if the product, when used in accordance with its associated documentation, is capable of correctly processing monetary data in the euro denomination and of respecting the euro currency formatting conventions (including the euro sign). This assumes that all other products (that is, hardware, software, firmware, and so forth) that are used with this product are also EuroReady. IBM hardware products that are EuroReady may or may not have an engraved euro sign key on their keyboards. Currently, EuroReady status applies primarily to IBM products specific to the EMU countries. Products that are not specific to these countries are deemed to be not ready for euro unless otherwise stated in the product s country-specific specifications. IBM Hardware Ready IBM supplies certain IBM products which include third party software (pre-loaded or not) and/or third party attached hardware. In these instances IBM is not in a position to assert that these third party products are, in themselves, EuroReady. Therefore, such IBM products will be designated as Hardware ready. EuroReady Solutions IBM considers a solution to be EuroReady when the solution providers have:

3 Analyzed the euro requirements, including the need to comply with relevant EC rules Built in appropriate function and can clearly demonstrate this by: Detailing euro related requirements Describing how these will be implemented in the solution Declaring when the implementation will be generally available The euro capabilities of a EuroReady solution will be clearly identified as features of the Solution specification as described in the contracts document. Product Positioning The Tivoli Device Manager Platform enables the Tivoli administrator to quickly gain control over existing and new Palm OS devices while simultaneously lowering the support costs associated with IT s task to transform these devices from personal companions to useful business tools. Hardware and Software Support Services SmoothStart /Installation Services IBM SmoothStart or Installation Services will not be provided for Tivoli Device Manager Platform. Trademarks SmoothStart is a trademark of International Business Machines Corporation in the United States or other countries or both. AIX is a registered trademark of International Business Machines Corporation in the United States or other countries or both. Windows and Windows NT are trademarks of Microsoft Corporation. Tivoli Management Environment is a trademark of Tivoli Systems, Inc. in the United States or other countries or both. In Denmark, Tivoli is a trademark licensed from Kjobenhavns Sommer -- Tivoli A/S. Tivoli is a registered trademark of Tivoli Systems, Inc. in the United States or other countries or both. In Denmark, Tivoli is a trademark licensed from Kjobenhavns Sommer -- Tivoli A/S. Other company, product, and service names may be trademarks or service marks of others

4 IBM US Announcement Supplemental Information April 4, 2000 Education Support Descriptions of all classroom and self-study courses are contained in the Catalog of IBM Education and Training. Call IBM Education and Training at 800-IBM-TEACH ( ) for catalogs, schedules, and enrollments. For detailed information about Tivoli Systems educational offerings, visit the home page on the Internet at: Technical Information Specified Operating Environment Hardware Requirements: Tivoli Device Manager for Palm Computing Platform (TDM for PCP), manages a device while it is synchronizing with a LAN connected workstation running either Windows NT 4.0 (Windows 2000 included), or Windows 98, and the Palm Desktop Organizer software. The synchronization machine can be either in local or network Hotsync mode. It needs to be an end point in the Tivoli management infrastructure and use the Palm HotSync synchronization technology. As endpoint platforms, the product supports Windows NT 4.0, and Windows 98. Windows 2000 is included but support depends on the specific Tivoli management product. At Server, Gateway, and Console platform support level, the product supports the following core/tier 1 platforms: Windows NT 4.0 and Windows 98. Windows 2000 is included even if it mainly depends on when Tivoli Enterprise products will support this platform. At Server, Gateway, and Console platform support level, the product supports the following core/tier 1 platforms: Windows NT (Windows 2000 if possible depending if supported by Tivoli core application), Sun Solaris, HP-UX, and AIX. The console will also be supported on Windows 98. OS levels supported will follow standard Tivoli Enterprise release practices (that is, current OS level and one previous). The product runs over the current level of the framework, and applications (3.6.1 level). No dependencies exist for changes inside the framework and applications. Software Distribution (3.6.1 or later), Inventory (3.6.1 or later) and TDS (2.0 or later) are optional prerequisites. Their presence is needed to exploit the related functions. Security, Auditability, and Control Tivoli Device Manager Platform uses the security and auditability features of the operating systems on which it operates. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Customer Financing IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at: Ordering Information New Licensees Orders for new licenses will be accepted now. Shipment will begin on the planned availability date. New users of the Tivoli Device Manager for Palm Computing Platform should specify: Type Model Program Name 5698 DMP Tivoli Device Manager Platform Tivoli Management Points Terminology Definitions Tivoli Management Points are used to compute the license quantities and are program specific. Points cannot be transferred among separate products. Environment-Managed Model The Environment-Managed model is used to describe the new Tivoli price offering that separates licensing from architecture. In an environment-managed model the price is based on what is managed rather than the more traditional approach of pricing based on the number and type of product component. Thus, a server is defined as a server by its use in the customer s environment, not by its use within a Tivoli application. For example, all print and file servers for which a customer is using Tivoli This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

5 Distributed Monitoring to track performance require points sufficient for those servers. A device is any non-client, non-server part of a network managed by a Tivoli application, including, but not limited to, point-of-sale (POS) terminals, Automated Teller Machines (ATMs), PalmPilots, and other pervasive devices. Basic License: To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge feature number from the tables below in the quantity desired (maximum quantity of 250). Use the following table to order the program product listed below. Tivoli Management Program Points Number Program Name Qty 1 Qty DMP Tivoli Device Manager Platform Tivoli Systems Support Although the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT specifying: feature number 9001 for asset registration and the appropriate First-Year Tivoli Standard Support No-Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during this first year of the license. Prior to the end of the first 12-months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent-year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer. Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings. Support Categories Standard Std-24 Select Support Coverage Normal 7 x 24 7 x 24 Bus Hrs Remote Dial-In No No Yes Web Support Options Yes Yes Yes (TIPs, FAQs, White papers, Tools Patch downloads) Maintenance and Yes Yes Yes Upgrades Support News Yes Yes Yes Initial Tivoli Select No No Yes Support Review (one customer location and one review per contract) Heightened Responsiveness Severity 1 1 hour No No Yes Severity 2 2 hour No No Yes Severity 3 4 hour No No Yes Severity 4 4 hour No No Yes Fast Path to Tivoli Select No No Yes Level 2 Engineer Heightened Resolution No No Yes Priority Proactive Tivoli No No Yes Management Notification Onsite when Required No No Yes (two trips per year not to exceed six days in total) Tivoli Select Support No No Qtrly Review and Recommendations (customer to identify single point of control site) Minimum of 40,000 No No Yes Renewable Tivoli Management Points Required in Aggregate Note: Select Support will be available for purchase at announcement, but the elements unique to this level of support will not be available until April 7, Tivoli Standard Support This offering provides: Technical support via Web, telephone, fax, and during normal IBM/Tivoli business hours Monday through Friday, except local holidays Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos)

6 Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable Customer Self-Help Options available via Web 24x7 including: Support Procedures Maintenance renewal information and registration for access to support Product-Specific Support Pages Technical Documentation including FAQs, Quick Solution Hints and Tips, Product Certification Information, Release Notes, Installation Guides, Redbooks, White Papers, and Fix READMEs Knowledge Base Search engine providing answers to many technical questions; databases include APARs, FAQs and Fix READMEs Education and Training Support Services Databases allowing customers to download code fixes and report or update problems Links to Support Contacts providing the Tivoli Support phone number nearest the customer 2. Tivoli Standard-24 This offering provides: All components offered in Tivoli Standard Support In addition, Tivoli Standard-24 support provides enhanced features including Technical support via Web, telephone, fax, and , 7x24 including holidays Off-shift and holiday support provided on Severity 1 issues only 3. Tivoli Select The Tivoli Select Support offering can be ordered at announcement, but the elements unique to the Select Support option will not be available until April 7, This offering provides: All components offered in Tivoli Standard-24 Support In addition, Tivoli Select provides enhanced features including: Initial Tivoli Select support review Heightened responsiveness Severity 1 1 hour Severity 2 2 hours Severity 3 4 hours Severity 4 4 hours Fast path to Tivoli Select Level-2 Engineers Heightened Resolution Priority Proactive Tivoli Management Notification Customer Initiated On-Site Support available up to twice per contract period Tivoli Select Support review and recommendations Support provided in English only A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option. Support Upgrade During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable one-time charge (OTC) feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period. In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer SPT First-Year Support Options Use the following table to order support (5698-SPT) for the program products listed below. Tivoli Device Manager Platform 1st Year Upgrade Upgrade Upgrade from from from 1st Year Std-24 1st Year to to 1st Year to Std-24 Select Select Support Support Support Support Support for NC OTC OTC OTC Program Support for Feature Feature Feature Feature Number Program Name Number Number Number Number 5698-DMP Qty of Qty of NC = No Charge

7 5698-SPT Subsequent Year Support Options Use the following table to order support (5698-SPT) for the program products listed below. Tivoli Device Manager Platform Standard Std-24 Select Support Support Support Support Annual Annual Annual for Charge Charge Charge Program Support for Feature Feature Feature Number Program Name Number Number Number 5698-DMP Qty of Qty of The Standard Support Option, Standard-24 Support Option and Select Support Option are not transferable among the Tivoli Enterprise products. Support Option feature numbers must be ordered, if desired, for each licensed product. The quantity of the billable feature numbers for Support must be equal to the Tivoli Management Points for a licensed product, if support is desired. (For more information, refer to Software Announcement , dated February 15, 2000.) Basic Machine-Readable Material Program Program Feature Distribution Number Name Number Medium 5698-DMP Tivoli Device Manager for Palm Computing Platform English 5809 CD-ROM French 5819 CD-ROM Brazilian Portuguese 5839 CD-ROM German 5849 CD-ROM Spanish 5859 CD-ROM Italian 5869 CD-ROM Customization Options Select the appropriate feature numbers to customize your order to specify the delivery options desired. These features can be specified on the initial or MES orders. Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program. Description Initial Shipments Feature Number Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Description Initial Shipments Feature Number Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product) Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation. Unlicensed Documentation: The publications for the Tivoli Device Manager Platform product are shipped as part of the Tivoli Device Manager Platform publications. Specific reports and product information are shipped on the product CD-ROM for the following: Tivoli Device Manager Platform Ship Documentation Only (suppresses 3481 update shipment of media)

8 The following documents will be shipped with the product: Order Publication Title Language Number IPLA Pamphlet English Z License Information English LC Tivoli Device Manager English GI Tivoli Device Manager English GC Tivoli Device Manager Simplified GB Chinese Tivoli Device Manager Simplified GB Chinese Tivoli Device Manager French GI Tivoli Device Manager French GC Tivoli Device Manager German GC Tivoli Device Manager German GI Tivoli Device Manager Italian GI Tivoli Device Manager Italian GC Tivoli Device Manager Japanese GI Tivoli Device Manager Japanese GC Tivoli Device Manager Korean GA Tivoli Device Manager Korean GA Order Publication Title Language Number Tivoli Device Manager Brazilian G Portuguese Tivoli Device Manager Traditional GI Chinese Tivoli Device Manager Traditional GC Chinese For additional documentation information, see individual product announcements maintained on the IBM home page on the Internet at: Subsequent updates (technical newsletters or revisions between releases) to the publications shipped with the product will be distributed to the user of record for as long as a license for this software remains in effect. A separate publication order or subscription is not needed. Terms and Conditions Agreement: IBM International Program License Agreement (IPLA), IBM Agreement for Acquisition of Support (IAAS) or IBM International Agreement for Acquisition of Programs and Support (IIAAPS) with the Attachment for Support, its Addendum for Tivoli Systems, and an Order Form. IBM International Program License Agreement (IPLA) Designated Machine: Not required Variable Charges Apply: No Location License Applies: No Use Limitation Applies: No Education Allowance Available: Yes, to qualified education customers Volume Orders: Not applicable Warranty Applies: Yes Licensed Program Materials Availability Restricted Materials of IBM: None Non-Restricted Source Materials: None Object Code Only (OCO): All Testing Period: None Tivoli Device Manager Spanish GI Tivoli Device Manager Spanish GC Tivoli Device Manager Brazilian G Portuguese

9 Program Services Support Center Applies: Yes Applicable for: Latest code level Immediate previous level for 12 months Available until: Access is available through the IBM Support Center 12 months after program is available to customer After 12 months as part of the IIAAPS offering Available for program until six months written notice APAR Mailing Address: Tivoli Systems Inc Capital of Texas Highway Austin, TX USA Attention: TDMpcp Development Charges Contact your IBM representative for charges information for this announcement. Trademarks AIX is a registered trademark of International Business Machines Corporation in the United States or other countries or both. Windows and Windows NT are trademarks of Microsoft Corporation. Tivoli is a registered trademark of Tivoli Systems, Inc. in the United States or other countries or both. In Denmark, Tivoli is a trademark licensed from Kjobenhavns Sommer -- Tivoli A/S. Notes is a trademark of Lotus Development Corporation. Organizer is a registered trademark of Lotus Development Corporation. Other company, product, and service names may be trademarks or service marks of others. Year 2000 Readiness Disclosure Statements made in this announcement regarding Year 2000 are Year 2000 Readiness Disclosures under the Year 2000 Information and Readiness Disclosure Act of 1998, a U.S. statute enacted on October 19,