D e l i v e r i n g I n d u s t r y L e a d i n g E p o s S o l u t i o n s

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1 D e l i v e r i n g I n d u s t r y L e a d i n g E p o s S o l u t i o n s

2 Tevalis are an industry leading Epos solutions provider to the hospitality industry with over 5,000 systems installed throughout the UK and Europe with a fast growing presence in UAE, US and Asia. Our Epos solutions have been specifically designed for the hospitality industry and much of our development is driven through client consultation and industry professionals. This helps to ensure that Tevalis products meet the demanding and evolving requirements of the hospitality industry. All Tevalis software solutions are developed in house by our UK based development team, allowing us to tailor and bespoke every system to our client s precise requriements, which we believe is invaluable in todays fast moving hospitality industry. The flexibility of Tevalis software sees our Epos systems being used successfully by fine and casual dining restaurants, bistros, bars, nightclubs, theatres, stadia, hotels, casinos, events and catering, specialist retail and fast service outlets. We deliver a wide range of software and hardware solutions from front of house to back of house. This includes the following. Seamless touch screen terminals Kitchen management solutions Business Reporting Tablet handheld ordering Table management Stock Management Secondary display screen Time and attendance Customer Relationship Management Integrated chip and pin User security Centralised Management All Tevalis installations are fully project managed and deployed by our in house implementation teams and support is provided 365 days a year by our manned help desk and on site team of engineers. UK Headquarters Alfred Gelder Street,Hull, East Yorkshire, HU1 1EP sales@tevalis.com EU Office 9a/2 Cooperage Lane Gibraltar sales@tevalis.com Middle East Office Opal Tower, 7th Floor, Units Burj Khalifa Boulevard, Dubai sales@tevalis.com Tel: + 44 (0) sales@tevalis.com

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5 Epos Tevalis Epos is a fast and powerful touch screen point of sale system designed for the constant demands of the hospitality industry. Our Epos is proven in the market to increase speed and efficiency of service, helping to ensure high levels of customer satisfaction are maintained. Alongside this, driving revenue, growth and profitability. Tevalis understand that customer service and customer retention is one of many important factors to consider during the operation of any hospitality busienss and is why we have focused their attention on developing a front of house Epos solution that is the result of years of consultation with those in the industry. This enables Tevalis to be a powerful yet reliable and easy to use point of sale module that is proven to contribute to increased customer service levels. The layout design is colourful and visual allowing for quick order input and easy to find navigation buttons. All of which are customisable and contribute to fast, efficient and accurate front of house operations. Fast response touch screens Multiple price groups i.e. happy hours Flexible screen layouts Promotions by time and date range Operations Dashboard showing Daily overview of Labour %,Sales, Security information. Table audit facility detailing time orders and messages sent to kitchen and user Simple product maintenance Multiple payment methods Integrated Chip & PIN solution Part payment facility Deposit management facility Split bill by item and 'Go Dutch' Intuitive table management with graphical floor plan and table list Multiple user security levels with optional restrictions on functions and products Time & attendance employee time tracking facility Table status on floorplan changing table colours to simulate which status Account management with spend limits Support for multiple simultaneous kitchen printers Support for biometric finger print readers Secondary screen for advertising or CDU Daily Note Feature Table countdown timers Line Check for Stock Spot Checking Minimum Spend allocation on tables Full audit trail by date, functions and users tevalis_epos tevalis_limited Tevalis Epos

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8 Messaging Facility Being able to relay important information from Front of House staff to Kitchen or Bar areas is critical for the efficient operation of any hospitality venue. The Tevalis messaging facility is proven to help the kitchen and bar staff to do their job more efficiently and also to improve customer service levels. Messages can be assigned against a particular product/customer/bill/table. Messages can be predefined within the system and with simple press of a button actioned within the Epos, or easily and quickly added during service through out pop up on screen keyboard. Wishing customers Happy Birthday has never been so easy. The Tevalis messaging facility will also alert front of house staff where any particular order is in the cooking process which can help a busy restaurant manage this process more efficiently. Kitchen staff will also be alerted when courses are required through our course away messaging which allows for quick communication with kitchen staff using starts away/mains away/desserts away/coffees away, allowing for an increased speed of service during busy service periods. Operations Dashboard The Tevalis Operations Dashboard function provides managers and owners with the tools needed to analyse daily summary information such total net, the amount of daily covers, total amount of transactions, discounts, voids and error corrects. Furthermore, the daily labour section provides users with details such as each employee s hours worked alongside the total cost and the labour percentage. We also understand how important it is to monitor stock accurately, therefore the stock warnings section enables management to monitor products that are low on stock throughout the day. For those working in the hospitality sector, we re aware how important it can be to increase KPI s and spend per head. Therefore, our Staff Commissons section on the dashboard enables management to attach a commission percentage to specific products and monitor those employees who are upselling them. Overall, the Operations Dashboard function enables management to track important data and in return allows them to make key business decisions on the go. Tel: + 44 (0) sales@tevalis.com

9 User Security Integrated Payment Services The Tevalis Epos solution has been integrated with PS Connect, Verifone, Barclaycard and Sage Pay s debit and credit card payment processing system which has accreditation with all major banks. Through this seamless integration POS transaction data is automatically submitted to Verifone and PS conects Ocius card payment software the Tevalis Epos software, for bank authorisation and verification. Once the payment has been authorised, the merchants software transfers the payment method and payment total total back to Tevalis Epos for automatic closure of the bill, and further correct system accounting. Easy portable wireless CHIP and PIN terminals are available for table payment purposes as well as fixed CHIP and PIN units. Utilising the integration between Tevalis Epos and Verifone, PS Connect s card processing system enables transactions to be processed quickly and efficiently whilst emliminating duplication entry errors. tevalis_epos tevalis_limited Tevalis Epos

10 Centralised Manager Centralised Manager module provides head office with powerful tools to have the ability to view, consolidate, and manage each of their sites remotely, either singularly, or as a group in real time. Centralised Manager automates all site data uploads to the point-of-sale for on-the-fly changes to menu items, prices, discounts, taxes and other POS specific front and back office data/settings. CRM Customer Relationship management allows business operators to analyse, record and track, site And group level customer base to be then used within marketing and loyalty to help drive retention and increasing customer spends. Reporting Enterprise Reporting provides owners, managers and head office management with real time business data, allowing management the ability to centrally analyse buisiness performance of the entire estate, selected groups of sites or individual branches. TEEM TEEM (Tevalis EPoS Enterprise Mobile) is a mobile application which is part of the Enterprise online application. It provides a summary of real-time business data from your sites, allowing the ability to analyse the business performance of your sites while on the go. Stock Management Stock Management solution allows clients from a single or multi operator to keep stock information upto-date and in real-time allowing you to streamline your supply chain processes, from creating recipes through to detailed stock take and supplier ordering, this is the definitive tool for controlling and managing food and beverage costs. Cash Management Tevalis Cash Management enables businsses to manage all cash on site for multiple assetts in an easy and efficient way. Integrating directly with the Pos, users have the ability to use the online wizard tool to process bankings. This means they can easily manage the banking process in steps including accurate figures, cash to bank and what s been banked. Tel: + 44 (0) sales@tevalis.com

11 Business Sheet Average Spend The reporting suite can be set up to include company dashboard for easier and quicker analysis of data by day/week/month. TEVALIS CAN OFFER COMPLETE BESPOKE REPORTS AS PART OF OUR PROJECT PROCESS. tevalis_epos tevalis_limited Tevalis Epos

12 Nutritional and Allergen Engineering Supplier Management Integration with accountancy programs. POS wastage tracking Tel: + 44 (0) sales@tevalis.com

13 Tevalis Epos Enterprise Mobile (TEEM) Tevalis Epos Enterprise Mobile provides a summary of real-time business data from your sites, allowing the ability to analyse the business performance of your sites while on the go. TEEM also includes a messaging system which can be used to message other app users or users on site. Optionally, Alerts can be set for different thresholds such as Red Alerts for Number of Voids per user or site, Green for sales revenue achieved per site, allowing for constant finger in the pulse of business activities. TEEM (Tevalis Epos Enterprise Mobile) is a mobile application which is part of the Enterprise online application. It provides a summary of real-time business data from your sites, allowing the ability to analyse the business performance of your sites while on the go. Available to all those operators with a Tevalis Epos Solution, it gives the user constant access to reports such as, Sales Information, Service Information, Security Analysis and Cash up declarations. Benefiting those with one or multiple sites Tevalis TEEM app makes communication free flowing and easy by allowing users to message other app users within their company as well as those on site. Allowing the user unlimited access to the daily running of their business at their fingertips, TEEM is fully integrated with their Epos system. Tevalis Epos Enterprise Mobile features include: Reports: Video: Alerts: The Reports module contains the summary The video allows you to view all videos The alerts show you any alerts generated of your estates data. provided by Tevalis on system use. by your estate. Messages: The messages module allows you to send and receive messages from other application users and sites in your company s estate. Settings: The settings page allows you to modify the configuration of the application to your preference. The app is easy and simple to use and gives the user an ever accessible view of their company s performance. With the ability to analyse single or multi sites whilst on the move, TEEM provides instant operating transparency on your business. Optionally, alerts can be setup from the mobile application that will notify the application when a site has triggered the alert. Tevalis Epos Enterprise Mobile provides a summary of real-time business data from your sites, allowing the ability to analyse the business performance of your sites while on the go. tevalis_epos tevalis_limited Tevalis Epos

14 Manage plural sites from one location, all from one internet connected device. Making management of multi site operations much more efficient. Tel: + 44 (0) sales@tevalis.com

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16 Epos Fully searchable client grid display i.e. postcode, surname, telephone number, , town, date of birth and more. Create unlimited special occasions of your choice for clients i.e. anniversaries or birthdays. Tel: + 44 (0) sales@tevalis.com

17 Page 17 Epos The Tevalis mobile hand held solutions provide a state of the art hand held terminal with all the full functionality you could receive from a standard POS terminal, thus giving huge flexibility to your business. Tevalis Mobile operates on a terminal tablet device, with a number of peripheral devices including docking station and chip and pin. The hand held technology operating seamlessly in conjunction with the main Epos terminals. The modern and smart design fit into various applications for use in Fine Dining Restaurants, Quick Service Restaurants, Bars, Nightclubs, Cafes, Bistros as well as Catering and Event markets. tevalis_epos tevalis_limited Tevalis Epos

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21 Kitchen Management Solutions 21 The Tevalis Kitchen Management Screen is one of the most advanced on the market, operating seamlessly with the Tevalis Epos system. It offers a reliable, flexible and informative system to assist the kitchen by providing real-time information on clients orders, status and requirements. Although all Tevalis software is continuing to evolve, the KMS currently supports: Multiple views including Ticket, Grid and Single Item Grid Highly configurable font sizes, colours and times Recalling of items or tickets Ticket printing if and where required On-screen buttons to replace expensive bump bar hardware Automatic switching of orders to another screen in case of hardware failure The ticket views we currently support include: Ticket screen This shows the items in a standard ticket format. The tickets/orders are split over lines to increase the number of on-screen orders. Perfect for any fast-paced venues with a quick cover turnover. Ticket screen with item count This screen operates in the same way as the Ticket Screen, however it shows a summary list of items to cook in descending order in a separate column. This layout is recommended to be used on HD (widescreen) monitors. Ticket list view Functionally, this is a very similar format to the standard ticket view but with the header information to the left and the items listed on the right-hand side. Options and messages can be shown in the right-hand column. Single item view This view is favoured for tapas style service as each ticket (row) is a single item. Items can be bumped off as they are placed and completed, rather than specifically against a bill. Alongside this, the Tevalis KMS is highly customisable and therefore has the ability for management to modify all aspects on the viewing screen such as column sizing, fonts and colours for specific states of orders/items. This functionality is provided purposely to enhance efficiency in the kitchen during service. For example, items can be shown in red when they haven t been started, yellow when cooking and green when completed. tevalis_epos tevalis_limited Tevalis Epos

22 Implementation Services Project Management Tel: + 44 (0) sales@tevalis.com

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24 Bespoke Development b EPoS Account Manager At Tevalis, we want to ensure that every client of ours has a smooth transition when implementing their new Epos system. Alongside this, we want to be certain that they always have continued support throughout the process. That s exactly why we assign each client with an Account Manager. Having an Account Manager, any operator having their technology installed by Tevalis can expect to have an experienced member of our team as their main point of call at all times. This will involve working with you in planning your Epos implementation to ensure all necessary provisions and services are in place and any further support you may need throughout. Our Account Managers are tasked with understanding your needs from information passed through the initial sales consultation and project meetings, in return, helping maximise the efficiency of all stages throughout installation and implementation. Tel: + 44 (0) sales@tevalis.com

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29 Tevalisdeliversa Stateoftheart Postechnologyapplicationwhichistailored tomeettheuniquerequirementsofourclubsevents basedoperations.werequiredasolutionthatcouldnot onlyprocestransactionsfastandaccuratelyusingthe latestinmobileorderingandpointofsale,butalsoprovide enterprisewidereportingandstockcontroltoalowusto analyseandimproveourbusines. Wenowhavethetoolstoanalyseeventsandmake changesbasedontrendsandsuccesfulpromotions, therebyimprovingourmarginsandcustomer satisfactionastheclubcontinuestogrow. -AidenLynskey,BarsManager BirminghamCityFootbalClub NodoubtthatTevalisisthebest EpossystemIhaveworkedwithinmy career,iwishihaddiscovereditsooner. AtM,weembracetechnologyandthenewopportunities itbringstoourindustry,wefoundintevalistheperfect companionastheyhaveaverymodernandflexibleapproach. ItIt sagreatepossystem,veryuserfriendlyandourmilenialslove it.fulycustomisableandalwaysdevelopingandkeepingupwith thelatesttechnology,integratingeasilywithnewappsandproducts. WeusetheirEposfunctionalityandweareconsideringtoadopt theotherplatformsavailable,namelyf&bmanagementand theplandayintegration. -AndréMannini,OperationsDirector M Res M Restaurants

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