COMPANY OVERVIEW. Our Goal

Transcription

1 OVERVIEW 1

2 COMPANY OVERVIEW Our Goal To provide growing business with holistic and integrated solutions that improve operational efficiency and productivity to ultimately maximize profitability 2

3 COMPANY OVERVIEW Globally Trusted 3

4 COMPANY OVERVIEW Some Clients 4

5 COMPANY OVERVIEW Iconic Venues & Events 5

6 COMPANY OVERVIEW Testimonials MORE VIDEOS 6

7 COMPANY OVERVIEW Our Difference 7

8 Our Technology 8

9 TECHNOLOGY Leading Technology Cloud enabled not cloud dependent Worlds leading Development Platform CLOUD HOSTED JAVA True enterprise functionality allows you to scale up True enterprise functionality allows you to scale up SCALABLE Real-Time Data Multi-Tiered Database Redundancy keeps you trading at all times Multi-generation architecture REDUNDANCY SQL DATABASE 9

10 TECHNOLOGY Enterprise Management Single Application for all modules Real Time Synchronisation Multiple Concepts Centrally Control of all Locations Data Filtered by Access Rights Data Follows the User Profile 10

11 TECHNOLOGY Global Updating System (GUS) Responsible for keeping all Fedelta software and systems on the latest version. It automates the upgrade and service pack process GUS schedules & execute upgrades from a central control live system Total visibility through high level progress dashboards Ability to escalate any unexpected issues to Fedelta technicians & roll back if required Enabling unlimited concurrent client upgrades outside of trading hours 11

12 Monitor tool features: Breach notifications are configured The health of the device is monitored Support staff via an Alert Alert thresholds are configurable Real-time data is visible graphically Historic graphs for trend analysis TECHNOLOGY Monitoring Tool The Monitoring Tool proactively notifies our technicians of any potential issues before the issues occurs. This improves the quality of service and 12

13 TECHNOLOGY API Integration Fedelta External Integration Spec (FEIS) FEIS is a comprehensive integration layer supporting: Create, Read, Update, Delete operations Online Ordering, e-commerce & B2B Integrations Easily extendable for custom integrations. RESTful API and Database API with documentation ETL Data Extra Framework The Extract Framework allows for regular scheduled exporting of detailed database result sets Comprehensive documentation, data dictionary and consultation available to simplify the process. Typical use is to create a Data Warehouse for data integration or bespoke Business Intelligence. 13

14 TECHNOLOGY Custom Development Services We assist clients in flushing out bespoke requirements and delivering them through an efficient, predicable and supportable framework Fixed cost engagements and Detailed Requirements ensure our partners know their TCO and exactly what we will deliver. 14

15 Software Overview 15

16 SOFTWARE OVERVIEW Modules 16

17 SOFTWARE OVERVIEW Open Integration Platform 17

18 Hardware Overview 18

19 HARDWARE Customise We offer innovative hardware solutions and have access to a wide range of devices to suit diverse business requirements. Through our OEM relationships we can offer a highly customized solution with a flexible warranty and servicing options. 19

20 HARDWARE Customise Colour - Logo - Print 20

21 HARDWARE Peripherals Card Reader Biometric Scanner VFD Display 7 Customer Display 10 Display Detachable Tablet 21

22 HARDWARE Tablets & Handhelds 22

23 Business Intelligence 23

24 BUSINESS INTELLIGENCE Overview Fedelta has a suite of device agnostic reporting tools that cater to a diverse range of reporting and analytical needs: 1. Fedelta Dashboards 1. Traditional Reporting 2. Exception Reporting 1. Self Discovery Business Intelligence Accessible Anytime, Anywhere through : Web Browser Fedelta Backoffice Fedelta Point of Sale 24

25 BUSINESS INTELLIGENCE Dashboards Access dashboards anywhere any time. Dashboards can be accessed online or through Fedelta s Backoffice. Visual layout of dashboards have been optimised for use with smartphones. Dashboard only contains information that the user is authorised to see and report on. Immediate Real-Time Business Insights Increase Profits & Operational Efficiency Accessible From any Web Enabled Device 25

26 BUSINESS INTELLIGENCE Exception Reporting Register interest Key Events Sales Thresholds Cash Management Debtor Management Refunds Promotions Attach actions such as , SMS, or Push Notifications Notify individuals or select teams Customisable Message Formats with replacement variables 26

27 BUSINESS INTELLIGENCE Custom Objects Custom Objects provides the ability sort & report groups of data. Custom Fields and criteria can be setup to manage concepts that are not included in the core Backoffice solution without the need for custom development. Business Locations Businesses Types Menu item grouping Inventory Grouping 27

28 BUSINESS INTELLIGENCE Self Discovery Powerful BI allowing rapid discovery for business users rather than relying on IT Single tool to prepare, analyze and visualize any type and size of data, saving you the need to invest in data warehouses, visualization tools or professional services Link to multiple databases or 3 rd Party data sources such as Salesforce, Excel, Google Spreadsheets, etc. Drill down to the most granular raw data across all data sources. 28

29 Point of Sale 29

30 POINT OF SALE Overview Comprehensive, Intuitive and Fast. Designed to service all segments of hospitality & retail. User Identification & Authorisation Table Management & Tabs Takeaways and Deliveries Conversational Ordering Point of Sale Ordering & Upsell Portable Ordering Product Searching and Stock Quoting & Invoicing Deposit Management View Sales / Returns Cash Management 30

31 Customer Loyalty 31

32 CUSTOMER LOYALTY Overview Member Types & Members Marketing Campaigns Entitlement Management Barcode Vouchers & Deals Points Expiry Alert at POS Mobile App and Social Integration Store & Product interaction Analysis Customer Intelligence Dashboard 32

33 CUSTOMER LOYALTY Signup & Reward Flexible Customer Signup Online Signup through your website Register Online & collect in-store Collect Card in store & register online Register at POS by Operator Customer Display Interactive Flexible Rewards Offer Points based on dollar spend or Qty Discounts items or the whole sale Automatic upgrade based on interaction Exclusive product offers and deals Entitlement Management Receipt Barcoded Vouchers & Deals 33

34 CUSTOMER LOYALTY Marketing Campaigns Social media marketing and technology has changed the way that we communicate with customers. It is important that the communication with customers is personalised and tailored to their individual interests and purchasing patterns. Marketing campaigns are more successful when they are highly targeted. Forms of communication include , SMS and Push Notification. SMS NOTIFICATION 34

35 CUSTOMER LOYALTY Marketing Campaigns Loyalty programs can be automated to target customers based upon predetermined criteria. Quick and simple campaign set up 1. Decide promotion 1. Create or SMS 1. Establish triggers 1. Analyses customer data 1. Systems sends promotion Visitor Notification via SMS Membership Upgrade Member Sign up Member Birthday Member Inactivity X X No - Third Party Programs No - Manual Data Analysis No - Manual Mail Merge X 35

36 CUSTOMER LOYALTY In-store Intelligence - Visualize product interaction and engagement - Understand the products are picked up the most/least - Compare product interactions across multiple displays - Measure the effects of design changes - Monitor key service areas and optimize staff placement - Predict customer trends & spending behaviour 36

37 CUSTOMER LOYALTY Summary Member Management Marketing Campaigns SMS / Online Integration Mobile Apps Location Services Heat Mapping / Traffic Social Engagement 37

38 Web Ordering 38

39 WEB ORDERING Packaged or Customised Fedelta Web Store Fedelta web ordering can integrate it s out-of-the-box web store with your existing website providing an immediate uplift to sales by increasing customer spend and loyalty. Integration External APIs This option is appropriate where there is existing enterprise infrastructure in place or when there are advanced e-commerce requirements. Fedelta provides documented integration APIs for seamless integration into your enterprise e-commerce platform. 39

40 WEB ORDERING Key Features Customise setup and look for each venue / brand Guest Order, Sign up or login Customer stored credit & top up Customers can save their favourite orders for later use Manage Production times Advance Orders & Busy Periods PIN Identification or Name for order collection 40

41 WEB ORDERING Key Features Manage Store opening hours and delivery zones Give stores instant visibility of orders and progress tracking Route Order to the best store Manage turn around times Advance Orders & Busy Periods Re-order based on prior orders Produce online customer statements and invoices 41

42 Mobile & Kiosk Ordering 42

43 MOBILE & KIOSK ORDERING Overview Our Mobile Apps and Kiosk ordering help you more efficiently service your customers while providing a more rewarding and engaging experience Run seamless self branded rewards Engage with customers & reward them Improve customer retention rate Exclusive product offers and deals Entitlement Management Receipt Barcoded Vouchers & Deals Set a maximum number of redemptions Track as expense & measure ROI Analysis Promotional Effectiveness 43

44 MOBILE & KIOSK ORDERING Sign Up & Reward SIGN UP / LOGIN Multiple Offers Coupons Redemptions QR Code Offer Order HOME SCREEN QR Code Identification Points Visible Store Value & Top up Rewards Notification Store Locator Access Settings & Preferences 44

45 MOBILE & KIOSK ORDERING Order & Confirm REWARDS Multiple Offers Coupons Redemptions QR Code Offer Order STORE LOCATOR Store Search Regional Filter Locational Service Store Information & Related content 45

46 MOBILE & KIOSK ORDERING Pay & Confirm PAYMENT Store Confirm Collection Time Credit Card Digital Wallet Paypal ORDER CONFIRMATION Order Number Waiting Time Social Sharing 46

47 MOBILE & KIOSK ORDERING Reward & Locate REWARDS Multiple Offers Coupons Redemptions QR Code Offer Order STORE LOCATOR Store Search Regional Filter Locational Service Detail Info & Pics 47

48 MOBILE & KIOSK ORDERING Kiosk Customer specific application Quick & Intuitive to use Designed to suit store configuration Drives faster speed of service Enhanced customer experience Reduces labour cost Updates customer on ready orders 48

49 MOBILE & KIOSK ORDERING Kiosk Ordering Process 49

50 Backoffice Management 50

51 BACKOFFICE Pricing & Promotion Fedelta has inbuilt powerful pricing controls to suit a variety of Hospitality and Retail businesses. Including the following: 1. Automatic Upsell Prompting 1. Surcharges and Discount 1. Unlimited Pricing Levels 2. Specials (Mark ups & Downs) 1. Customer Specific Pricing 1. Account Specific Pricing 1. Bulk Pricing Adjustments 1. Entitlement Management 1. Schedule Price Changes 51

52 INVENTORY MANAGEMENT Inventory Overview 52

53 INVENTORY MANAGEMENT Inventory Key Features Menu Engineering for single items, set menus & combos All in one - Menu & Inventory Management screen Centrally Manage rules & processes across entire business True FIFO Costing with Average Cost view View Real-Time Stock Levels and Movements Recipe within Recipe Create Custom Convertible Measures Advanced Ordering by Par Level & Historical Data Cost Control - Manage Negotiated Pricing & Margin Purchase Ordering Approval Process Comprehensive Audit & Reporting Capability Smart OCR Invoice Importing 53

54 BACKOFFICE Account Management Account Types are user configured rules under which the various accounts will operate. Unlimited Account types can be made available to the system. Account Types can be updated at any point in time, live in the system. Deposits Debtor Expense Voucher Outgoing 54

55 LOSS PREVENTION Cash Management When the shift begins staff Float In then Float Out at the end of Shift. The Float can then be balanced at the POS or Backoffice. Balancing at the POS is blind. Staff can be individually assigned to a Cash Draw making them responsible for it balancing. If the shift does not balance it is flagged automatically prompting manager review. Accounts can be forced to be balanced at the end of the shift. Spot Checks allow random check without having to re-balance the till 55

56 BACKOFFICE Security Integration Text is overlayed on security footage in real-time as staff use the POS terminals. Fedelta indicates start and end times of any transaction so you are only viewing when staff are processing transactions. Search for footage of staff, stock or transaction types: Order Voids No sales Sale Discounts Cash Discrepancies 56

57 BACKOFFICE Time In-Attendance Typical Workflow Staff record their shift including breaks through the Point of Sale terminal Staff have the option to print out the hours they have worked for the own records Shifts can be added, edited or removed from the Backoffice prior to exporting 57

58 Support Services 58

59 CUSTOMER SERVICE 24 x 7 x 365 Support We are committed to providing clients with the highest level of support services. We guarantee the quality of our service and resolution times. 59

60 SUPPORT SERVICES Phone & Onsite First Tier Fedelta Support Phone, Remote and Onsite Support 24 x 7 x 365 days a year support services Industry Leading Service Level Agreement Guaranteed case resolution times Second Tier Service Partner Support Remote Regions Access hundreds of technicians globally Hardware and Software configuration 60

61 SUPPORT SERVICES Onsite Hardware Warranty Onsite Hardware Warranty Easy and simple solution for clients Industry Leading Service Level Agreement Eliminates having to ship hardware to back to base Guaranteed case resolution times Extended Hardware Warranty Options Up to 5 years extended warranty on hardware Extends value of investment 61

62 SUPPORT SERVICES Training Fedelta offers a suite of training options to help our customers get the most of the solution: Induction training for franchisees Onsite Training Train the Trainer Remote Training Operational Training Manuals Training Video Access 62

63 PRESENTATION SUMMARY 63

64 COMPANY OVERVIEW Why Fedelta 64

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