Transforming Telecom BSS/OSS with MicroServices for Greater Agility

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Cleopatra Hodge
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1 Transforming Telecom BSS/OSS with Micro for Greater Agility Kannan Ramakrishnan, Head of Product Management & Marketing, TCS HOBS Raghavan Venkatasubramanian, Chief Architect, Orchestration & Integration Platform, TCS HOBS 1

traditional enterprises to digital businesses NFV Automation DevOps SDN

2 Service Provider Market Trends & Needs Technologies continue to disrupt forcing greater investments, also providing opportunities to reimagine traditional enterprises to digital businesses NFV Automation DevOps SDN Network Technologies 5G Microservices IT Technologies Agile IoT Cognitive Cloud 2

Service Providers Transition to Digital Businesses Simplifying the Core, Leveraging Ecosystem Play & Sustainable Innovation Models are critical tenets Simplifying the Core Products Processes

3 Service Providers Transition to Digital Businesses Simplifying the Core, Leveraging Ecosystem Play & Sustainable Innovation Models are critical tenets Simplifying the Core Products Processes Applications Resources Leveraging Eco System Play Bundle Core & Partner Sell Thru, Sell With & Sell To Models Sustainable Innovation Models Create Exponential Customer Value Adapt & Transform Continuously 3

4 Digital Businesses Require Greater Business Agility Key Metrics related to business agility are being continuously challenged Time to Market, Per New Product Offering < 1 Day Time to Deliver Business Changes < 3 Weeks Time to Market, Per Existing Product Offering Change < 1 Day Time to Launch Onboard Partner < 8 Weeks Time to Launch New Network Service < 4 Weeks Time to Realize Transformation Benefits < 24 Weeks 4

5 Key Enablers Driving Business Agility in Service Provider Environment True Agility comes in ability to deliver rapidly in a changing business & operational environment Change Triggers Products & Integrations Partners Resources Channel & User Experience Process Changes Regulation M&A Key Enablers Catalog Driven Comprehensive Capabilities Open APIs Micro OpenSource DevOps Agile Delivery Model 5

Transforming BSS/OSS with Micro to achieve greater agility Guidelines for designing the Micro Identification of the domain and business transactions Identification of the list of presentation layers

6 Transforming BSS/OSS with Micro to achieve greater agility Guidelines for designing the Micro Identification of the domain and business transactions Identification of the list of presentation layers views to further refine the service list Paginated services with max results limit Dashboard services to return summary Hierarchy services Identification of the data isolation rules Volume of requests within context of the transaction Enable time bound caching policy 6

SOR Microservice SOR Microservice SOR Microservice Vertically Integrated Microservice Channel Microservice Channel Microservice Channel Microservice Vertically Integrated Microservice ( Platform

7 SOR Microservice SOR Microservice SOR Microservice Vertically Integrated Microservice Channel Microservice Channel Microservice Channel Microservice Vertically Integrated Microservice ( Platform Specific) Specific /purpose-built Microservice e.g., Customer Inquiry, Recent Order, Mini Billing statement etc. Presentation Micro Common Patterns Channels API Gateway Channel Domain Specific Monolithic and Layered Channels Applications Presentation Layer Traditional Integration Layer Refactored as Microservices SOA evolution to Microservices Data Microservices SOR Vertically Integrated Legacy SOR* * SOR System of Record Integration Specific /purpose-built 7

8 Account Customer TCS HOBS Micro Approach Illustration of Domain and Presentation Customer GET POST PUT Customer CRM getcustomerdetails searchcustomer searchcustomersummary Presentation Layer getaccountdetails getsubscriberdetails Account Account searchaccount searchaccountsummary Presentation Layer 8

9 TCS HOBS Micro Repository Comprehensive & Separated out Domain Specific, Presentation & Context Sensitive CRM PPM PARTY OM Customer services Release details service Party services Order services Account services Subscriber services Release notification services Contact services Order dashboard services COMMON DOCUMENT MANAGEMENT CPQ INFRA Notification services Business workitem services Customer document services Document meta services Agreement service Quote service Dashboard service Eureka Zuul 9

10 TCS HOBS Micro Architecture Elasticity is built-in to architecture to scale easily WebServer API Gateway Zuul Eureka Customer Customer Account Account Subscriber Subscriber 10

11 TCS HOBS Event Based Framework Event Based Framework coupled with Micro enables rapid leverage of partner eco systems Customer API Add Customer Update Customer CRMS/Selfcare/ Channels Account API Add Account Update Account Kafka Stream Contact API Add Contact Update Contact DWH Consumer Consent Management Consumer Search Index Consumer 11

12 TCS HOBS - Micro Lessons Learnt & Benefits Enable elasticity into the core services architecture Agility in rollout was realized by creation of services for presentation layer and business service layer Integrate Event framework as part of business services Choice of micro service technology stack to align with existing ecosystem (JPA, Spring) and associates knowledgebase which enabled quick adoption of the technology stack Challenges Key Lessons Learnt TCS HOBS Master Key Business Craft Solution Benefits Event Driven Architecture enabled reduced time to plug new platforms to process and act on existing transactions Faster turn around time in rolling out new APIs (especially for the presentation layer) Reduced turnaround time to deliver business outcomes Split application to manage data updates (commands) and data reads (query) 12

13 TCS HOBS Digital Platform Enabling Sustainable Innovation Cloud Platform for Subscription Centric Digital Businesses Catalog Driven Approach for rapid launch of products and services Open APIs to Monetize market place capabilities Insights Driven Personalized Real Time Offers Fit for purpose design enabling Zero touch back-office Configurable Processes for Accelerated transformation and lowered TCO Key Outcomes Enabled Revenue Improvements > 12% NPS Improvements > 30% Time to Market Reduction by > 90% Time to Deliver Business Changes < 3 Weeks Time to Launch Business < 12 Weeks Integrated Business Capabilities across Product, Customer, Service, Resource & Partner Lifecycle 13

14 Thank You IT Business Solutions Consulting studioppt I 05 I 2018

Driving Platform Play with Centralized Product Catalog

Driving Platform Play with Centralized Product Catalog Abstract Telecom operators are seeking to transition from their conventional business models to ones centered on platforms. Communications service