The bizsafe Partner SATS Going beyond Partnership. Ajay Mishra Vice President, Risk & Safety Management SATS Ltd

Transcription

1 The bizsafe Partner SATS Going beyond Partnership Ajay Mishra Vice President, Risk & Safety Management SATS Ltd

2 SATS is Asia s Largest Food and Gateway Services Network 55 Cities 47 Airports 14 Countries 130 Carriers 545,000 Flights 1 102,600,000 Passengers 1 122,700,000 Meals 1 4,400,000 Tonnes of Cargo 1 Gateway Services Ramp and Baggage Handling Airfreight Handling and Logistics Passenger Services and Lounge Management Aviation Security Cruise Handling and Terminal Management Food Solutions Inflight Catering Institutional Catering Food Distribution & Logistics Chilled, Frozen and Shelf Stable Food Manufacturing Aviation Laundry 1 Based on FY16/17 statistics for Singapore and Overseas operations

3 Feeding and Connecting Asia Media: The Straits Times Date: 16 December 2016 Media: The Business Times Date: 25 May 2017 Media: The Straits Times Date: 11 August 2017 Media: The Straits Times (Print) Date: 6 September 2017

4 SATS Singapore 12,000 Employees Operations Airfreight Terminal Main Kitchen Maintenance Centre Marina Cruise Centre Changi Airport 1000 plus Contractor Employees per day 49 Contractor Companies Broad Classification Of Types Of Suppliers/Contractors Service Crew (Manpower) Suppliers Custodian/Specialist Term Contractors General/Specialist Project Contractors

5 Our bizsafe Journey Attained bizsafe Partner JUL 2016 Launched Supplier Code of Conduct & Supplier Safety Compliance Manual FEB 2017 Engagement Contractor Safety Day MAR 2017 Engagement Supplier Safety Award OCT 2017 Engagement SPORE DEC 2017 SEP 2016 Engaged suppliers & included bizsafe requirement into procurement specs SEP 2017 Adopted enhanced bizsafe COMING IN Q4 e-contractor Module

6 Supplier Pre-Operational Readiness Engagement (SPORE) One on one engagement with all new and existing(upon contract renewal) suppliers to set safety expectations and commitment to requirements SATS Code of Conduct and SATS Supplier Safety Compliance Safety Policy Incident Reporting Hearing Conservation Program Performance Targets Permit to Work Safety App Relevant Risk Assessment Toolbox Template Commitment and Timeline on bizsafe

7 Case Studies Company Category Remarks Elizabeth Zion (EZ) Service Crew (Manpower Suppliers) Bowser and Van Drivers (38 employees) General/Specialist Project Contractors Development of Driving Simulator S-Log Service Crew (Manpower Suppliers) Baggage Handlers (44 employees) Progressing with SATS has been an enriching experience. We see a conscious effort to create a safe and harmonious work culture. Mr Virgil Joy, Director, EZ Attained bizsafe Partner JUL 2016 Pre 2016 bizsafe 1 Feb 2017 bizsafe 1 Engagement Contractor Safety Day MAR 2017 Mar 2017 bizsafe 2 May 2017 bizsafe 2 Engagement Supplier Safety ward OCT 2017 Engagement SPORE DEC 2017 Mar 2018 bizsafe 3 certified Mar 2018 bizsafe 3 certified EZ S-Log

8 Engagements and Assurance Industry & Community SATS Contractor Safety Day Platform for sharing of performance and Initiatives Annual SATS Supplier Safety Award Surveillance Audits on Contractors SATS Supplier Safety Award Engie Services Pte Ltd

9 SGSecure - Prepare your workforce Implementing the 3Ps Prepare your workforce Appointed & registered SGSecure Representative Protect your workplace Partner your community Encourage employees to download SGSecure App Communication to stakeholders on Run, Hide, Tell and improvised first aid skills Drills conducted regularly to familiar employees with emergency escape routes Special group of responders are also identified and trained on CPR/AED, occupational first aid and fight incipient fire Psychological first aid programme in place - Buddy@SATS - to provide a platform for traumatised staff

10 SGSecure - Protect your workplace Implementing the 3Ps Prepare your workforce Terror Threats and Cyber-attacks are identified in risk assessments and are also SATS key group risks Protect your workplace Partner your community BCPs in place and tested periodically to ensure its effectiveness Frameworks in place to protect the critical IT systems and data to ensure that we are able to withstand cyber threats Scenarios for Terror threats and Cyber-attacks identified with controls in place (e.g. Communications, BCPs, Insurance)

11 SGSecure - Partner your community Implementing the 3Ps Prepare your workforce Registering our building to be part of Safety & Security Watch Group Protect your workplace Partner your community Regularly update call directory to enhance communication capabilities Part of Business Psychological REadiness Programme (B- PREP) to be activated to assist in inter-company crisis Exercise Northstar First multi-agency counter-terrorism exercise in Changi Airport T3 in October 2017 Involved more than 650 personnel from the SPF, SAF, SCDF, CAG and MOH, responding to armed gunmen and a suicide bomber Screengrab from SPF s video showing SATS staff applying Run, Hide, Tell

12 Programme Types of incidents include: Objectives of this Programme Incidents can happen anytime in the workplace which may result in traumatic crisis for affected staff Provide a platform for traumatised staff to better able speak about the event with peers rather than outsiders Increase awareness and build staff resilience in a crisis Natural/Manmade Disasters (e.g. Hurricanes, tsunami, Building collapse, fire and explosions) Workplace bullying (e.g. Stalking of employee, mistreatment, intimidation, workplace harassment) Terrorism (e.g. life-threatening situations, hostages) Buddy@SATS would be extended to Contractors by Q Personal (e.g. death of a loved one, health issues and family difficulties, etc.)

13 Leveraging of Technology- SATS Safety App Manual Submissions Web-based, e-forms Safety App Hazard Reporting Emergency icon to include information on SGSecure Contractor Management Module E-Application of Permits Submission of Inspections Conflict of Interest Declaration E-Learning Training Safety Communications Resources