Think Insurance, act QIS.

Transcription

1 Think Insurance, act QIS. The Flexible Sales and Administration System for Non-life Insurance Companies. Choose the software that allows you to excel in operational efficiency and customer service. software that matters 1

2 Contents QIS Introduction to QIS 3 Benefits 4 The Software to Choose From 6 Technical Features 8 Our Services 9 What Our Customers Say 10 2

3 Introduction to QIS For many years now, non-life insurers have faced a fast evolving market: new legislation and regulations, insurance sold by parties from outside the sector, rapid digitalisation, the rise of omni-channel service, et cetera. Operating in a fast moving market with strong competition demands razor-sharp strategies, excellent support you need and configure the system to your needs, ensuring that there is no overkill of applications and investments are in proportion to what is actually needed. Complete Support QIS supports all your primary processes; from Flexibility in Implementations Implementation can be phased, minimising impact to your existing organisation; or a single deliverable, reducing timescales and costs. We also offer a flexible SaaS service, which means that Keylane takes care of the application hosting and maintenance for you. knowledge of the market s desires and needs, quotation to policy and from claim report to and perfectly coordinated management. Our payment and a settled claim. The system A large number of insurers in Europe make use of integrated policy and claims administration system distributes the work among the authorized users our solutions. They can look back on successful QIS brings help. by means of integrated workflow management implementations, are satisfied with our software and provides insight into the status of every and can demonstrate clear results, such as an QIS is a fully configurable, multi-product system, request. The invoice for the insurance taker is sent improved combined ratio and a shortened time enabling you to shorten the time to market of directly or through the broker; terminal payments to market for new products. new products and product innovations, optimise are supported by the solution. An integrated business processes and significantly reduce IT customer record grants authorised employees and costs. Our product suite allows you to choose the business partners access to all relevant data. Benefits Overview Marketing, Sales & Product Management short time to market of products omni-channel support customer centric system multi-labelling business intelligence support Operations automatic underwriting workflow management customer self-service input at the source online communication ICT web-based system, no software distribution service-oriented architecture configuration instead of programming scalable system implementation in phases 3

4 Benefits Curious how implementing QIS could benefit your company? Explore the main advantages. Cost Reduction QIS enables a drive for greater efficiency. You will implement a flexible, integrated solution that has already proved its merits at many other modern insurers. One single administration centre for all data: quotes, policies, claims, financials, CRM. Replacing complex legacy systems with flexible packaged software pays off. Business cases at various insurers show that the costs of replacement are recovered in two to five years. IT costs may then be cut by as much as 50%. QIS offers applications out-of-the-box in areas that have been traditionally associated with complex and expensive development overheads, both in terms of initial build and ongoing support. Examples include a customer portal, digital policy management, online payment processing and mobile device support. Short Time to Market In order to stay ahead of your competitors you need the ability to quickly and efficiently change or extend the products and services you offer. In legacy systems it takes insurers on average six to nine months to register new products such as home or car insurance. Such lead times are not competitive. QIS enables you to shorten the lead time to one to six weeks. The system enables you to create or alter insurance products yourself without the need for programming skills. Rollout of the products is just one click away. Laborious and error-prone processes are things of the past and your new or changed products can be brought to market quickly and efficiently at a minimum of cost and disruption. Optimal Claim Settlement In the instance of a claim, the insured party demands timely, effective assistance. QIS enables this and takes a lot of the work involved off your hands. Much can be managed automatically, such as the processes around claim reporting, acceptance and payment. You are in control of configuring the rules to determine which claims are settled automatically and which are manually assessed. Your customers can report claims and see their status reported both online and on their mobile devices. Fraud detection rules and connections to platforms such as FRISS enable you to make necessary fraud checks in real time. If a customer reports a claim online QIS is able to immediately confirm whether the policy covers it and, for instance, what the current value of the insured object is. The system can also automatically request the policy holder to upload pieces of evidence. With full automatic settlement it is possible to immediately communicate the amount that will be paid and the excess applied. Omni-channel Distribution Insurers are needing to focus more and more on facilitating the various forms of online sales and policy administration that have resulted from the digital revolution. With mobile technology now ubiquitous, there is pressure to deliver data via insurer web sites, via the sites of intermediaries, via comparison/ aggregator sites and various focus group portals. Mobile devices such as smartphones and tablets must also be accommodated. Omni-channel distribution has gone from being nice to have to an absolute essential. Customers demand the ability to choose their preferred service channel depending on time and occasion. This switching behaviour has become a norm in society and means that it is essential for all channels that you make available to be seamlessly interconnected and interchangeable. 4

5 Your challenge is to keep all of these distribution channels under control and operate them at the lowest possible operational cost. Only then is competition on products and rates possible. In the past it was common for insurers to use multiple applications for the different distribution channels and to connect them to a traditional back office system via a range of bespoke interfaces. This approach is complicated, costly and prone to operational risk. It is no longer possible to be competitive with such an approach. QIS has an integrated front and back office, a generic data integration layer and an advanced central application for the administration of all your products. All features designed to optimally support your omni-channel strategy. To Measure is to Know Ongoing digitalisation makes more and more information available relating to the behaviour and the profile of your customers. Detailed analysis of customer behaviour across the various direct channels enables you to measure yourself. Which propositions, models of interaction, dialogues and rates work and which do not? Proper analysis of this data enables you to concentrate your products and rates on target audiences, improve conversion rates, increase STP percentages and draw in the right prospects as customers with adequate premiums. QIS offers excellent analytical capability through its Data Mart and reporting tools. Data Mart enables you to extract business information from the policy and/or claims modules quickly and easily without impacting business-as-usual activities. For reports on your operational status and financial results we offer various reporting packs with all the standard reports you could need. QIS Supports a Wide Range of Companies, Products and Processes 5 Companies non-life insurers, legal assistance insurers and income insurers direct writers and insurers working with intermediaries authorised agents service providers claim settlement agencies Products non-life insurance, legal assistance insurance and income insurance individual and collective products private (car, home, travel, etc.) and professional products (liability, legal assistance, construction etc) single and packaged policies short term and annual policies Processes the application process, including premium calculation and acceptance the policy administration process, including amendment support the financial process, such as billing and creation of journal entries the claim settlement process, including automatic acceptance of simple claim reports the payment process, such as paying claims, commission and refunds

6 Consumer Broker Business Partner Employee The Software to Choose From The QIS product suite allows you to choose the support you need and configure the system to your needs. Internet: Corporate Site Internet: White Label Extranet Web Service Intranet Product Definition System everything about your products in one place This software offers easy support for the management of your insurance products. You record the data about your products in one place. No IT knowledge is required for this. If Policy Management complete management of policies We offer you a complete solution for administering, modifying and renewing policies. Both consumer and business products are supported, including packages. An integrated customer Claims Registration Product Definition System Claims Management Workflow Management you use QIS for sales, self-service or claims overview gives authorised staff access to all handling, for example, then the system makes policy data and open actions. Staff and brokers use of the centrally registered product data. If use the same database which minimises you want to modify a product or introduce a new one to the market, you can realise this quickly and easily. Policy Request & Underwriting modern support for sales and self-service Are you looking for support for sales and the chance of error and double work. Claims Registration efficient one-stop service With Claims Registration, you can be assured of an efficient one-stop service. Your customers can report damage directly from the place where it has occurred and follow the status of their claim Policy Request & Underwriting Relation Management Broker Management Contract Management Collections & Disbursements Re-insurance Management Policy Management self-service? With this software, you can provide online. It is a simple process to modify the claim the optimum service for your staff, business notification forms yourself to fit them in with your partners and customers. We offer you clear and user-friendly portals that you can use, for own products and target groups. If a claim is made, QIS can immediately determine if and Datawarehouse / MIS Financial Systems instance, to calculate premiums, request a what cover is applicable, calculate a payout quotation, request an insurance, view and, if necessary, engage a loss assessor. correspondence and change personal data. 6

7 Claims Management complete management of claims files Claims Management supports the complete Relation Management everything about your customer in one place You can use the Relation Management software Broker Management all data about brokers in one place You can use this software to manage all your (SCT) schemes. Thanks to full integration with the policy and claims administration, your customers are assured of a quick service. management of claims files as well as the financial settlement of the claims. An integrated customer overview gives authorised staff access to all claims data and open actions. to manage the data of your customers and business contacts. You have all the data in one place and, for example, for supplementary policies or cross-selling, you do not need to data about brokers, such as marketing objectives, commission management and checking of permits. With the press of a key on your computer, all the necessary data about Re-Insurance Management effective management of re-insurance contracts Re-insurance Management offers effective Using a central database makes the double entry reenter the data. It is a simple matter to share brokers is instantly available. support for the administration and application of data superfluous which leads to fewer errors as well as time savings. Workflow Management clever work processes This software takes care of the efficient handling of quotations, policy applications, policy changes and claim notifications. Staff and customers can use the track and trace the data with multiple brokers. You can also record customer and relation data per broker. Communication & Document Management a grip on your correspondence For the management and sending of correspondence and documents, we can offer you excellent options. It is a simple matter from Contract Management simple management of agreements Our Contract Management module provides a solution for registering agreements with specific target groups, brokers or authorised representatives about labels, collective contracts, discounts or commissions. You can easily manage and monitor all your of proportional or non-proportional re-insurance contracts. The software also provides a solution for the registration and application of the risk allocation of authorised agents. Business Analyses & Reporting smart retrieval of business information QIS offers you excellent analysis and feature to follow the status of the processing. within the policy and claims administration for agreements. reporting facilities. You can use our QIS Data Event driven claim notification makes it possible for the insured to notify a claim when it is still not clear under which insurance the claim can be made. The insured can specify what has staff to upload correspondence and documents and, if necessary, to re-index incoming items manually. All the correspondence and documentation concerning a customer is instantly accessible so that you are able to provide the Collections & Disbursements effective support for payments and collections We offer you effective support for the Mart software to retrieve business information from your policy and claims administration quickly and easily, without hindering the processing of policies and claims files. For reports about your operational and financial occurred on the form and does not yet need to optimum service. For sending correspondence, payment and collection processes. There is the results, you can choose between various specify a particular policy. you can differentiate it on the basis of different possibility of a direct interface with the bank via reporting packs which have all the standard labels and services. SEPA direct debit (SDD) and credit transfer reports that you require. 7

8 Technical Features HTML5 CSS3 SPA Javascript (View Controller) QIS Portals HTML Templates View Command Client REST Services (Data) Authentication / Authorisation REST Service External system Corporate Website, Business Partner Website etc. Service Security (Access Verification) Transaction Control Operating System With QIS, you are assured of a flexible and future-proof system. The following technical features contribute to this. SOAP Services Authentication / Authorisation SOAP Service Multi Channel Business Logic Model Database IBM DB2, Oracle, MS SQL Server Batch (XML, CSV, etc.) Batch Program Transaction Control Controller MS Windows IBM AIX SUN Solaris Linux IBM i5/os HP-UX Layered Architecture QIS has a layered architecture that uses the model-view-controller (MVC) concept. All functionality is available via: intranet (internal users) extranet (business partners, brokers and suppliers) the Internet (consumers en business clients) web services (websites of business partners, administration system of a broker) mobile devices batch software The functionality is accessible only if the user is authorised for the specific function. It is therefore possible to formulate specific responsibilities for each user. Java The solution is built in Java and is fully web based. QIS supports all common markup languages and uses JavaScript for a dynamic user interface. The online software is performed on a Java enterprise application server (JEE). Any application server that meets the standards is applicable (e.g. Apache Tomcat, IBM WebSphere Application Server and Oracle WebLogic). The batch software can be performed in a default Java environment (JSE). Integration Integration with content management systems and existing front-end systems is easily realised. Each HTML based front-end can also integrate a complete or partial flow of the QIS portals via the QIS Command Client, reusing the full functionality of QIS. Scalability The QIS architecture is designed to support high volumes, large numbers of concurrent users and high availability. The solution supports load balancing and database clustering. Service Oriented Architecture QIS supports service-oriented architecture (SOA) principles. It therefore fits in almost every architecture. External systems can collect data online and perform transactions via web services. The solution can also collect data from external systems via web services or use these to perform transactions in external systems. 8

9 Our Services Keylane offers you professional support in implementing the software. Our professionals have accumulated years of experience in complex environments among insurers. Data Migration When implementing a new administration system, successful data migration and data conversion from your current systems is crucial. With Keylane, migration and conversion of Hosting We offer a flexible SaaS service for hosting your application. SaaS stands for Software as a Service, meaning that you buy the software as an online service from us. We take all Implementation Support Expert, results-driven consultants will guide you data is mostly handled by an automated, standardised process in which the design and performance of the migration and conversion necessary measures to protect your data and make your data available at all times. through the implementation process, working programs are thoroughly tested. It is important Keylane takes away the hassle that you might closely with your IT and user organization and to us that the users of your systems are not have with hosting in your environment. Your using a proven standard method. hindered by this process, allowing business as application runs in a secure environment at usual activities to continue unaffected. Keylane and we take care of the functional and Important steps: technical management of the application for Design, realisation and testing, including integration with other systems Design and configuration of insurance Insurer Univé on the migration of its private portfolio to QIS: you, including the configuration, integration with your applications, maintenance and upgrades. All of this for a fixed amount per All SaaS Advantages Quickly available, short time-to-market products or pension products within the solution Data migration and data conversion Design and implementation of the It was an exciting migration with many moving parts. However, Keylane s professional approach enabled us to meet our tight deadline. We succeeded in realising this month, per policy, and/or per claim. Do you have a temporary need for more capacity, such as for testing applications or for Variable cost, fixed amount per month, per policy, and/or per claim Maintenance taken care of infrastructure on which the system runs Acceptance, loading and performance testing large-scale migration in ten months time and converted the majority of the data within one weekend. providing training facilities? Is your portfolio growing or declining? The scalable SaaS platform enables us to quickly increase or Easy to enhance capacity Standard interfaces available Organisational implementation, including training the users - Johan Huizinga, business change manager at Univé decrease your capacity, temporarily or permanently. Secure private cloud environment, including facilities for alternate locations 9

10 What Our Customers Say Keylane Migrates Univé Policies to QIS Keylane has transferred the personal lines The partnership with Keylane ran exceptionally smoothly and we are delighted with the results of this implementation. The QIS implementation Unigarant Is Happy With One Integrated System We have a diverse client group and have to use a number of distribution channels to reach them. Streamlining of the processes between these channels places great non-life portfolio of insurer Univé from the delivers an important contribution to our demands on ICT. With the help of QIS, insurer s old system to QIS. Univé uses QIS process optimisation. Using QIS we can Non-life insurer Unigarant uses QIS for its we have succeeded in realising our for selling insurance via both the online and offer the client more in terms of experience, front, middle and back office processes, for multi-channel strategy. offline channels, for administering policies service and products. handling both policies and claims. - Marin Roos, Manager Business and for settling claims. - Univé executive, Herman Hein Roozen Important in the choice for QIS was that it is Innovation Unigarant one integrated system that can be accessed via many channels. verzekeringen USING QIS WE CAN OFFER THE CLIENT MORE IN TERMS OF EXPERIENCE, SERVICE AND PRODUCTS WITH THE HELP OF QIS, WE HAVE SUCCEEDED IN REALISING OUR MULTI-CHANNEL STRATEGY 10

11 About Keylane Keylane is a leading European supplier of software solutions for insurers and pension institutions. More than one hundred financial service providers in Europe use Keylane s software and achieve measurable results such as a reduction in costs, a reduction of the time-to-market and higher levels of customer satisfaction. Thanks to its in-depth knowledge of the industry and world-class technology, Keylane is able to offer its clients an excellent service. Contact Keylane The Netherlands (HQ) T E info@keylane.com Keylane Germany T E info.dach@keylane.com Keylane Sweden T E info.nordics@keylane.com The Keylane Head Office in Utrecht Keylane Belgium T E info.be@keylane.com Keylane Norway T E info.nordics@keylane.com Keylane United Kingdom T E info.uk@keylane.com K software that matters