Online Bill Pay for Centricity Patient Portal
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1 Online Bill Pay for Centricity Patient Portal Kayleen Homewood Product Manager, Professional Office Services Sarah Sheridan Senior Product Manager, Surescripts
2
3 History of Online Bill Pay Centricity Patient Portal Patient Payment Services (Statements) Patient Payment Services (Online Bill Pay)
4 History of Online Bill Pay Centricity Patient Portal Patient Payment Services (Statements) Patient Payment Services (Online Bill Pay)
5 Centricity Patient Portal Sarah Sheridan Senior Product Manager, Surescripts
6 POS Patient Payment Services Kayleen Homewood Product Manager, Professional Office Services
7 What Can POS Online Bill Pay Do? Provides Patients with Options Login Quick Pay Automate payment plans Flexible payment parameters Payments auto-post into Centricity
8 Collect with POS Online Bill Pay Patients Have 2 Options Login Create an account View billing & payment history Setup a payment plan Quick Pay No registration required
9 Automated Payment Posting Payments are posted back into Centricity Patient balances are reconciled daily Centricity Statement Files & Balances POS Payments & Payment Plans
10 Example Reports Page Current Customer 1 Month Summary
11 Significant Return on Investment Current GE Online Bill Pay Customer 1050 payments 7915 statements = 13%
12 Significant Return on Investment Current GE Online Bill Pay Customer 1050 payments 7915 statements = 13% 1050 payments x 3 min saved posting 52.5 hours saved each month
13 What is PPS? A robust and flexible system designed to help your practice collect money faster. Bill with POS Statement Processing Collect with POS Online Bill Pay Remind with POS Past Due Notifications
14 Bill with POS Statement Processing Statements Drive patients to pay online Statements include OLBP code estatements Patients opt-in Delivered via with link bpc0d3
15 Ask Yourself What is your monthly outstanding A/R? What would you like it to be? What systems are in place to collect patient-owed balances? What improvements could be made? Why do patients call with questions?
16 Bill with POS Statement Processing Customize your statement! When patients understand their bills they pay faster and call your office less.
17 Implement Best Practices Use your logo and colors Use clear headings and descriptions Include important messages and graphics Utilize the back to educate
18 Share Frequently Asked Questions (FAQs)
19 Educate Why a Patient May Receive Multiple Bills
20 Promote New and Existing Services
21 Past Due & Final Notice Statements Create a sense of urgency for patients with past due balances.
22 Past Due & Final Notice Statements
23 What is PPS? A robust and flexible system designed to help your practice collect money faster. Bill with POS Statement Processing Collect with POS Online Bill Pay Remind with POS Past Due Notifications
24 Remind with POS Past Due Notifications Save your staff time by sending automated phone, text or messages instead of leaving endless voic s. Press 0 to be connected to our office, call us at or go to to pay your bill online. Frisco Health Associates has an important matter to discuss with you regarding your recent visit. Please contact us at Ask for Brenda ext
25 Past Due Reminders ROI It has been a great addition to our revenue cycle management. It has saved us hundreds of dollars and several hours each week of employee time. The patient calls get directed to our office billing queue and there is no need to send costly letters or to waste billers time calling out and leaving messages that never get returned. -Desert Institute for Spine Care Total reduction across the 3 aging classes is $44,201. Total patient A/R reduction month over month is $28,271. Prior to this the trend had been increasing patient A/R. In conclusion WOOT!! -Northwest Asthma & Allergy Center
26 Questions? Contact Us: Kayleen Homewood Sarah Sheridan
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