Experience of Corporation of Chennai By C.Vijayaraj Kumar I.A.S Additional Commissioner (R&F) Corporation of Chennai

Transcription

1 Experience of Corporation of Chennai By C.Vijayaraj Kumar I.A.S Additional Commissioner (R&F) Corporation of Chennai

2 e-governance Principles Citizen-centric Accessibility and choice Trust, confidence and Security Better governance Collaboration and integrity, and Accountability

3 People Process Technology Resources e-government

4 e-government is not about translating processes but about transforming processes! It is the transformation of government to provide Efficient Convenient & Transparent Services to the Citizens & Businesses through Information & Communication Technologies

5 Process Maturity Ad-hoc processes Success depends on specific people and competencies Level 1 Initial Applying Maturity Model for egovernance Departmental Level process defined Business Rules documented Level 2 - Managed Departmental Applications Silos of Data Minimal use of ICT infrastructure Manual systems and processes in place Process Standardization Automation of cross departmental processes Level 3 Defined Integrated ERP Shared Data Business Process Monitoring Statistical Analysis Level 4 Quantitatively Managed Performance dashboard Service Level Benchmarking GIS / GPS egovernance Maturity Continuous Process Improvement Process performance objectives are tracked Level 5 Optimizing Planning and Forecasting Systems Real time dashboards Collaboration Platform

6 Most ULBs operate at either Level 1 or Level 2 today Town Planning Citizen Services Financial Accounting Works & Assets Ineffective enforcement of contracts and poor citizen services Failure to forecast budget and revenues re-work and wasteful expenditure Revenue Management Current IT systems operate in silos and are inadequate to meet governance demands

7 Implementation of Integrated ERP jumpstarts e-governance journey to Level 3 Urban Planning System identifies development needs and defines blueprint for future city Citizens consume Services, provide feedback and drive future development Financial Budgeting & Accounting Revenue systems generate demand notices and ensure collection of funds Administration systems automate key business processes, improve/offer new citizen services Public Works system utilizes funds to convert blueprint to Projects and creates Assets

8 Employees Employee Self Service BI & Analytics Dashboard Administration G2E egov CoC is custom built in our journey of e-governance Dispute Resolution Funds & Grants Regulatory Information Citizens Businesses & Service Providers Information Sharing G2C Citizen Services Taxes Vendor Management Service Fulfillment Engine Procurement of Goods & Services G2B Taxes & Licenses G2G Government Agencies Infrastructure Content Management Workflow, Business Rules Multi Channel Access Security GIS

9 Agency egovernments Foundation Through an Open Tender - ELCOT Work Order - 5 th of November 2008 Value of the Work Rs.1.82 Crores Project Duration 18 months 13 modules Design Development Roll out Training and Online Support for one year All 13 Modules have gone live

10 Municipal egovernance Product Suite Asset Managment Trade Licences Birth/Death Property Property Tax Managment Inventory Managment Reports General Ledger Recievables Business Workflows Payables Budget Building Plan Approval Establishment & Payroll egov Financials GIS Map Works Management Public Grievance & Redressal Roads Water/Sewer Pipes good governance, better cities

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12 Fully Integrated Product

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14 Performance Dashboard 29 th January 2011 Ward wise Property Tax Collection Average Cycle time for Building Plan Approval

15 egov ERP executive dashboard provides key insights into ULB performance

16 The e-governance Platform Platform evolved with the Urban ERP Product The Platform based approach for Rapid Time to Market into new Verticals

17 Improved Service Delivery Before 1. Public Grievance Redressal 2. Manual System of Collections 3. Budget Control using ledger 4. Manual Registry for Legal Cases 5. Estimate creation done manually After 1. Proper Registration, Monitoring, Disposal and Feedback Mechanism 2. All possible mode of collections with real time reconciliation 3. Real time Budget Control and updation on every transactions 4. Automatic update on time bound cases and reminders 5. Abstract Estimate using the single Master SOR automatically

18 THANK YOU