e-connect.24 get up and running again quickly and safely

Transcription

1 e-connect.24 get up and running again quickly and safely

2 Perfect online support, directly on your machine: ENGEL e-connect.24 gives you access to qualified remote maintenance and online support around the clock. 400 service engineers from our global production plants help you quickly control unplanned machine downtime at any time. typically pays for itself the first time you experience large-scale machine downtime What you expect What ENGEL e-connect.24 offers immediate response, 24/7 free 24/7 service global online support qualified ENGEL support fast troubleshooting absolute data security complete service history qualified remote maintenance inexpensive support minimised downtimes higher machine availability for maximum productivity improved productivity _3 e-connect.24

3 When a machine is down, immediate action is required. ENGEL e-connect.24 stands for fast and competent ENGEL support directly on your machine. Our free remote maintenance package guarantees the return of your machine to trouble-free production in the shortest time possible. The result: an optimal support process and even greater productivity. 4 fast troubleshooting initiate or implement a solution to your problem complete service history close service request disconnect from ENGEL 1 send help request service request by user via PC/laptop/app operator on the machine machine in case of an alarm 3 comprehensive online analysis qualified analysis of error via audio, video or text conferencing: remote view status report software oscilloscope 2 notify defined 1 st level support send to ENGEL e-connect.24 support customer-specific support optionally: 2 nd and 3 rd level support 4_e-connect.24 e-connect.24_5

4 With ENGEL e-connect.24 we provide a fast response as soon as you need it. We supply a hardware and software package adapted to your individual requirements. All you need is Internet access for the ENGEL Service Box and a network for connecting the individual machines via cable or Wi-Fi. ENGEL Service Box the user-friendly plug & play solution including a software package for your PC or laptop 1 box for up to 20 machines ENGEL e-connect.24 screen page for triggering a service request on the machine (automatically or manually) standard with new ENGEL machines optional retrofitting where needed ENGEL e-connect.24 service package select: 1, 2, 3 or 5 years for your machine unlimited 24/7 online support ENGEL Wireless Module (optional) wireless connection via Wi-Fi or UMTS consisting of a USB modem & Wi-Fi router ENGEL e-connect APP call up machine and production status anytime via mobile phone send service requests quickly and easily maintain an overview of all current machine alarms 6_e-connect.24

5 Your ENGEL e-connect.24 benefits Save time & money fast response time fewer on-site service calls reduce travel expenses optimal preparation for on site calls Boost productivity improve machine availability reduce idle times perfect support for machine optimisation Leverage expert knowledge access to top ENGEL experts worldwide network know-how from your own facilities certified security You decide what information you want to pass on to us: with ENGEL e-connect.24, you always keep control over your data. Our TÜViT certified remote service software is designed in such a way that we can only access the machines you actively release to us. All exchanged data is encrypted, and then securely and completely documented. This gives you a perfect overview of your machine's service history. Looking back on his experiences with ENGEL e-connect.24, Luke Biller of Toledo Molding & Die in Tiffin, Ohio, says: I was surprised at how easy it was to work via remote connection. The ENGEL service engineer guided me towards the solution step by step. We could immediately see how the machine was responding to the changes. We now have a feeling of security at all times, even at remote production sites. Luke Biller, Toledo Molding & Die 8_e-connect.24

6 ENGEL services Always there where you need us Your concern is our challenge It is important to always keep your injection moulding equipment in top shape and constantly available. The wide range of services offered by ENGEL ensures that you can produce competitively at any time. It doesn't matter whether your production cell is a single machine or a complex integrated system solution. ENGEL makes it possible for you to utilise all options for optimisation at any time, and therefore consistently get the most out of your machine over the long term. In addition, we offer professional training for machine operators as well as the fastest delivery worldwide, and experienced installation of spare parts. Diverse maintenance contracts also guarantee top-level machine availability. Because our goal is the best possible performance of your ENGEL machinery. Support we assist you on-site save costs incurred by downtime immediate support around the clock, worldwide knowledgeable help from the ENGEL service team for ENGEL injection moulding machines of any generation for all ENGEL technologies and any control unit version Upgrade install reliable added value for all ENGEL injection moulding machines professional upgrade solutions to supplement and optimise equip machines for use with completely new applications utilise machines with greater cost-effectiveness 560 of the best equipped service technicians 55 support hotline technicians 9 production plants 29 sales subsidiaries 60 representatives Know-How increase your competence thorough training with a comprehensive transfer of know-how make optimal use of machine potential individual seminars and training programs for you and your staff informative events on industry-specific topics take advantage of efficient, targeted and practical information, instruction and training either at your own facility or at one of the worldwide ENGEL training centres 10_e-connect.24 e-connect.24_11

7 EN ENGEL AUSTRIA GmbH Ludwig-Engel-Straße Schwertberg, Austria Tel Fax info@engel.at