SLM Solutions Service Extensive services for your success

Transcription

1 SLM Solutions Service Extensive services for your success Increasing the quality and efficiency of your machine

2 Software Updates (MCS, LCS, Scout) Through regular updates of the latest software versions, you will benefit from the continuous development of our system-software. This once more increases the quality and performance of your machine. Training Our training offer aims at optimally preparing our customers for daily work with SLM machines. With coordinated modules, training participants will be qualified to safely and independently operate the machine after the first stage. In the second stage, the participants learn to influence and optimize the construction process to support their personal construction strategy. E-Learning With the E-learning platform we offer our customers a multimedia extension for personal machine training. The contents, which address various operating processes of the machine, are clearly explained using images, animations and videos and therefore support a lasting learning result. Via personal access, trainees can also complete the modules in their preferred order and at their own pace. 02

3 Regular maintenance visits Through regular maintenance visits, you can maintain the planning and production safety of your core business. Our service employees ensure that your system is maintained and adjusted in accordance with SLM requirements. Preventative component package During annual maintenance, we specifically exchange the most vital wear parts. Thus, we prevent unforeseen downtimes and increase productivity. All preventative components are included in the package price. Technical support and remote service Through a service hotline, and remote service, we ensure a quick diagnosis and troubleshooting. Thus, we already know which measures must be taken before the visit and in over 50% of cases, replacements can be made on-site. This saves time and money. 03

4 Original component catalog The SLM Solutions original component catalog allows our customers to order many of the machine components directly from us and consequently benefit from the lifelong functionality of the machine. Rings Rings Clamping Ring DN Clamping Ring DN Eccentric Ring DN40 silicone red Eccentric Ring DN25 silicone 153 Original Parts Fast Clamping Ring DN 32/40 ISO-KF Location Ring DN 40 Upgrades With SLM upgrades, we keep your system technologically up-to date. Our aim: To increase productivity, improve quality and optimize machine operation. Original Parts The professional installation of upgrades is carried out with you on site by our experienced SLM technicians and commissioned together. Increasing productivity By upgrading the main and sub-processes of your SLM system, we can continuously increase production speed. Improving quality The quality of your components guarantees long-term customer satisfaction and moreover reduces reworking and rejects. This saves indispensable costs and ensures competitive advantages. Optimizing the system operation Less is more the less you must interact with our machines the more time you have for other tasks. With a variety of upgrades, we keep the operator activity of your SLM system to a minimum. This also enables longer jobs to occur over several days and weekends with minimum interaction. 04

5 Service packages Support Hotline for System and Application Software Upgrades Ensure Productivity, Quality and Availability 05 BASIC CARE e-learning RE TAL CARE TO SIC CA AS CL Regular Maintenance Preventive Spare and Wear Part Kit Remote Sessions Parameter Upgrades

6 Remote Through a service hotline, s and remote support, we can ensure a quick diagnosis and troubleshooting. Thus, we already know which measures must be taken before the visit, during which replacements can be made on-site in over 50% of cases. Updates and installations of new programs can also be carried out via remote servicing. This saves a significant amount of time and money for our customers. Training The training offer from SLM Solutions aims at optimally preparing our customers for daily work with SLM machines and imparting a comprehensive knowledge of optimizing the manufactured parts. With coordinated modules, customers will become qualified to independently and safely operate the machines during the basic training. In the application training, they then learn how to influence and optimize the construction process to suit their own construction strategy or particular component properties. For further training requirements, we provide an optional offer in the form of customer training or workshops. With the demand to support our customers from construction to the optimally manufactured component, these offers are constantly refined, supplemented and improved. In doing so, SLM Solutions relies on cooperating with internal and external experts. Basic Machine Operation (2 days) Application (2 Days Advanced Machine Operation (3 days) Professional / Workshops (coming soon) General Safety risks, Machine overview, Maintenance Q&A Safety, Powder handling Maintenance Practice-Workshop: Additive Engineering Delay Settings, Sky writing, Scanvektors, Case Studies Machine Operation User interface, Preparation & Unpacking of the job Material exchange, Engineer level Professional tips for using the machine, building & finishing parts Troubleshooting Power Caustic Measurement Datapreparation Magics bei Materialise* Tuning positioning, Manual supports, Auto fix, Parameter Design optimization for SLM Power Caustic Measurement 06

7 E-Learning With the E-Learning Platform, SLM Solutions offers its customers a multimedia extension for machine and application training. The different work and maintenance steps that must regularly be carried out on the machine are grouped together into small, manageable exercise units and can be worked through individually by the learner. Based on the idea of arranging the training content into different training levels, the various courses in E-Learning are also split as follows: Basic machine operation training and application training. By using different media formats, such as images, animations, screenshots, and videos, the content is presented clearly so that even the most complicated work stages are shown in a coherent way, providing crucial support for the learning process. Access to SLM Solutions trial version: Username: Try-out Password: Tryout! 07

8 SLM Solutions Group AG Service employees: 27 SLM Solutions RUS Service employees: 2 SLM Solutions NA, Inc. Service employees: 13 SLM Solutions Shanghai Service employees: 5 SLM Solutions Singapore Service employees: 8 Service-Support Europe service@slm-solutions.com America service.usa@slm-solutions.com Asia/Pacific service.asia@slm-solutions.com LÜBECK DETROIT SINGAPORE SHANGHAI MOSKOW BANGALORE SLM Solutions Group AG Roggenhorster Straße 9c Lübeck Germany Fon Fax SLM and SLM Solutions are registered trademarks by SLM Solutions Group AG, Germany. SLM Solutions Group AG 213EN SERVICE