AR AUTOMATION PLAYBOOK

Size: px

Start display at page:

Download "AR AUTOMATION PLAYBOOK"

Giles Powell
5 years ago
Views:

1 AR AUTOMATION PLAYBOOK LEARN HOW AN INDUSTRY GIANT IMPROVED CUSTOMER SERVICE, INCREASED CASH FLOW AND REDUCED COSTS

2 Tom Berdan Chief Marketing Officer Heather Kaczanowski AR Cash App Supervisor 2

3 Industry Challenges Streamlining the A/R Process Payment channels mail, lockbox, online, mobile Increasing payment complexity discounts, splits, short-pays, billpay checks No-remittance to detailed-remittance (and everything in between) No consolidated view of all of your payments 3

4 Industry Challenges Streamlining the A/R Process Payments Payment channels mail, lockbox, online, mobile Increasing payment complexity discounts, splits, short-pays, billpay checks No-remittance to detailed-remittance (and everything in between) No consolidated view of all of your payments 4

5 Industry Challenges Streamlining the A/R Process Payments Payment channels mail, lockbox, online, mobile Increasing payment complexity discounts, splits, short-pays, billpay checks No-remittance to detailed-remittance (and everything in between) No consolidated view of all of your payments 5

6 Checks remain widely accepted by SMBs Not just accepted preferred Accepted across methods of service delivery No transactions costs Perception of low acceptance cost drives check preference SMBs will be receiving check payments, in declining numbers, for a long time 6

7 The death of the check is greatly exaggerated 7

8 Industry Challenges Mix of Payments 57% 46% 31% 8

9 Industry Challenges Mix of Payments Paper Electronic 9

10 Electronic Payment Challenges Deposit detached from the remittance information Manual Payment Re-Association Multiple remittance information forms EDI ACH PDF s Excel Multiple workflows to complete the process 10

11 A/R Automation: Goal A single solution that automates your AR Process by accepting any payment type from any payment channel with the lowest costs and quickest settlement 11

12 Universal A/R Automation Platform Single system = Single Workflow Payment Hub for viewing all AR Payments (past and current) Flexible payment rules regardless of payment type or channel Fast implementation without changing your existing applications or processes SaaS/Cloud reduces investment ROI from savings 12

13 AR Automation Workflow 13

14 epayment Business Portal ACH and Credit Card Consistent workflow Auto-match Flexible payment options Pay Now & scheduled Check-out process Customer in control 14

15 Mobile Use Case Field Reps (sales and delivery) Simple workflow RDC+ Security - no data stored on the device Significant Efficiency Improvements No deposits to bank or returning to the AR Dept. Eliminates bank transfers Real-time updates to AR Automation and ERP 15

16 Building business case support for A/R Automation within your Enterprise Management Buy-in & Support Document your Rules & Policies Develop an ROI for AR Automation Discover and document all the costs associated with your current AR payment processing environment Developing a model of what AR processing will look like after automation Assign a Project Leader 16

17 HEATHER KACZANOWSKI 17

18 18

19 Company History Founded in 1897, based in Grand Rapids MI Largest family-operated broad line food service distributor in North America 11 U.S. Distribution Centers. Distributing to foodservice operators throughout the Midwest, Northeast, Southeast and Southwest regions 9 Divisions in Canada and distribute coast to coast Serves restaurants, education, healthcare and other food service industries Operates over 175 Gordon Food Service Stores, open to the public 19

20 Business Problem Complex wholesales payment processing with over 20 staff reconciling payments in multiple locations Previous inability to integrate new business (more data processing) without additional headcount Significant cash concentration and reconcilement challenges Sales & Delivery had no standard method to process payments 20

21 Benefits of Integrated AR Automation and Mobile Reduced significant staff by using DadePay AR Automation (Zero FTE increase for US staff from 2014 to 2016 with the addition of 525K payments over two years) Cash concentration reporting now automated DadePay mobile is used by 1,200+ sales team members which allows simplified payment processing and immediate deposits to their banks. Reduction in DSO improvement with DadePay Mobile we added an additional division, all Canada payment processing, and mobile payments. We continued to maintain our costs and headcount, resulting in a reduction in our cost per payment. 21

22 Cost Per Trans Processing Cost Per Trans Processing $1.20 $ $1.00 $ $ $0.70 $0.60 $

23 Lessons Learned Deployment Process Mobile started out with a small pilot group to build payment history. Then did each division separately. Set up an box for any immediate concerns. AR Automation Also did division by division in order to build payment history so that we could take advantage of straight through processing. Other benefits Able to put on some of our Sales Administration team. Two of our divisions using the French version of the app. Easy to train new employee s on the validation in the Dade system due to ease of application. Survey 23

24 Easy, Easy, Easy US CDS This app has been one of the greatest things GFS has implemented. Thank you CN DSR US 69% are saving 1-2 hrs. per week 10% are saving over 3-5 hrs. per week Love it! So easy and saves time CN DSR I don t need to go to the bank anymore US CDS 24

25 25

26 26

27 27

28 AR AUTOMATION PLAYBOOK LEARN HOW AN INDUSTRY GIANT IMPROVED CUSTOMER SERVICE, INCREASED CASH FLOW AND REDUCED COSTS

RECEIVABLES360 INTEGRATED RECEIVABLES FOR CORPORATIONS

RECEIVABLES360 INTEGRATED RECEIVABLES FOR CORPORATIONS INTEGRATED RECEIVABLES FOR CORPORATIONS ACCELERATE WORKING CAPITAL AND BETTER MANAGE LIQUIDITY WITH STRAIGHT-THROUGH PROCESSING ACROSS ALL PAYMENT CHANNELS. PAYMENT AGGREGATION EPBB Internet Cash PAYMENT