Support Product Lifecycle Management (PLM) on software packages

Transcription

1 Overview This unit is about controlling the information going into and coming out of PLM packages in order to support processes throughout the product lifecycle.

2 Applicable NOS Unit SSC/ N 4303 Unit Code SSC/ N 4303 Unit Title (Task) Description Scope This unit is about controlling the information going into and coming out of PLM packages in order to support processes throughout the product lifecycle. This unit/task covers the following: PLM packages: off-the-shelf (eg Windchill, Teamcenter, Enovia, SAP-PLM) bespoke for company/client Stakeholders: product development team subject matter experts clients Other systems: CAD CAM Sales Systems After-Sales & Support Appropriate people: supervisor peers product development team subject matter experts Performance Criteria (PC) w.r.t. the Scope To be competent, you must be able to: PC1. check PLM packages to verify whether product records already exist PC2. obtain required data/information from stakeholders to set up and update product records PC3. clarify any issues with the data/information with stakeholders PC4. set up and update product records on PLM packages, following your organization s procedures, guidelines and client-specific service level agreements (SLAs) PC5. obtain confirmation from stakeholders that details held in product records are correct PC6. carry out rule-based transactions using different functions of PLM packages as instructed PC7. generate standard reports from PLM packages in line with service level agreements (SLAs) as requested by stakeholders PC8. resolve anomalies when integrating data from other systems into PLM 12

3 packages PC9. obtain advice and guidance from appropriate people, where required PC10. comply with your organization s policies, procedures, guidelines and clientspecific SLAs when controlling information on PLM packages. Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company/ organization and its processes) B. Technical Knowledge You need to know and understand: KA1. your organization s policies, procedures, guidelines and client specific SLAs for controlling information on PLM packages and your role in relation to these KA2. PLM packages used by your organization and how to access these KA3. your organization s knowledge base and how to access this KA4. your organization s systems and tools for managing product records on PLM packages and how to use these KA5. the purpose and importance of product records and PLM packages KA6. essential information required to set up and update product records KA7. sources of data/information for product records and how to access these KA8. how to create and maintain product records for PLM packages KA9. who to involve when setting up or updating product records for PLM packages KA10. the importance of confirming details within product records with stakeholders KA11. how to integrate data/information from other systems into PLM packages KA12. your organization s policies and procedures for data migration KA13. who to obtain advice and guidance from KA14. methods and techniques when working with others KA15. standard tools and templates available for use and how to access and use these You need to know and understand: KB1. how PLM packages can optimize product architecture and product lifecycle processes KB2. common issues with data/information for product records and how to resolve these KB3. data/information sources from other systems and how these integrate with PLM packages, including: KB4. KB5. CAD & CAM Sales systems After-Sales & Support common anomalies when integrating data from other systems into PLM packages and how to resolve these the range and purpose of basic tools and functional modules within PLM 13

4 Skills (S) A. Core Skills/ Generic Skills packages and how to use these, including: KB6. Writing Skills standard reports thin client features integration features performance tuning interoperability features how to carry out a range of rule-based transactions using different functions of PLM packages SA1. complete accurate well written work with attention to detail SA2. communicate with others in writing Reading Skills SA3. follow instructions, guidelines, procedures, rules and service level agreements Oral Communication (Listening and Speaking skills) SA4. listen effectively and orally communicate information accurately SA5. ask for clarification and advice from others B. Professional Skills Decision Making SB1. follow rule-based decision-making processes SB2. identify anomalies in data SB3. make decisions on suitable courses of action Plan and Organize SB4. plan and organize your work to achieve targets and deadlines Customer Centricity SB5. carry out rule-based transactions in line with customer-specific guidelines, procedures, rules and service level agreements SB6. check your own work meets customer requirements SB7. work effectively in a customer facing environment Problem Solving SB8. apply problem-solving approaches in different situations SB9. seek clarification on problems from others Analytical Thinking 14

5 SB10. analyze data and activities SB11. configure data and disseminate relevant information to others SB12. pass on relevant information to others Critical Thinking SB13. apply balanced judgments to different situations Attention to Detail SB14. check your work is complete and free from errors Team Working SB15. work effectively in a team environment SB16. work independently and collaboratively C. Technical Skills SC1. use information technology effectively to input and/or extract data accurately SC2. use software packages and tools specific to your role SC3. store and retrieve information SC4. identify and refer anomalies in data SC5. keep up to date with changes, procedures and practices in your role 15

6 NOS Version Control NOS Code SSC/ N 4303 Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Version number 0.1 Industry IT-ITeS Drafted on 30/04/2013 Industry Sub-sector Engineering and R&D Last reviewed on 30/04/2013 Next review date 30/06/