Nalco s Software+Services Partnership with OSIsoft and Microsoft: Enabling Business Value in Real-Time

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2 Nalco s Software+Services Partnership with OSIsoft and Microsoft: Enabling Business Value in Real-Time Randy Esposito Sr. Industry Development Manager - Automation Nalco Company Energy Services Division

3 AGENDA Overview of Nalco Nalco s Value Proposal and Service Model Challenges Solutions and Data Views Future direction

4 Nalco Company: Essential Expertise for Water, Energy, and Air SM World s leading process improvement company 70,000 customers in more than 130 countries 75 years of experience in the hydrocarbon industries

5 Nalco and the Oil & Gas Challenge Margins for refining are slimmer than ever Refineries run off of design capacity Refiners must go years without a shutdown Nalco provides specialty chemical treatments and services that aid in processing and protect assets so refineries can keep running longer without a shutdown

6 Nalco s Value Proposal This solution allows us to offer our customers high-quality performance data, and allows them and our service engineers to optimize treatment programs for maximum cost/performance and sustainability credits, as well as benchmark their operations. Visibility Across Customer Chain Steve Taylor, President, Energy Services Division, Nalco Software + Services Enabling People to Provide Value-Add

7 Nalco s Approach to Energy Services 1. Understand the System Best Practices Audits MOC Audits 2. Apply Best-In-Class Technology o Chemistry o Control o Monitoring 3. Document and Communicate Value o Data Management and Interpretation o Turning Data into Customer Value o Communicating Value to our Customers

8 Nalco s Approach to Energy Services Highly Manual and Time-Consuming 1. Understand the System Best Practices Audits MOC Audits 2. Apply Best-In-Class Technology o Chemistry o Control o Monitoring 3. Document and Communicate Value o Data Management and Interpretation o Turning Data into Customer Value o Communicating Value to our Customers 8

9 Challenge: Islands of Information Various data sources within one process unit Process Historian LIMS DCS Inventory Mgmt Collected by Handheld 3D Trasar SPC Instruments

10 Challenge: Islands of Information Multiplied across the entire plant

11 Challenge: Islands of Information Multiplied across the entire enterprise collected and shared manually.

12 Challenge: Embedded Sales Force Nalco s sales force works directly at the customer location Large amounts of manual data collected through observation and wet chemistry Customer also has process and operator/lab testing data Large number of individual systems managed by Nalco personal

13 Solution: Nalco + OSIsoft & Microsoft OSIsoft PI System and client tools for automated and centralized data collection and analysis Microsoft SharePoint and other software to provide secure, role-based views into data

14 Solution: OSIsoft EA Customer Access to OSIsoft COE resources to aid in developing a robust and scalable architecture Access to any and all required interfaces and software to make the system work Don t have to count tags, license model makes sense for our business model Close relationship with product managers and development resources

15 Manual Data Collection Manual Logger Enter the data once while in the field reduces errors. Non- cradled solution required Manual Logger approval process provides consistency checks on the data Historical information while in the field helps to understanding process variations and instantly spot deviations Ability to present instructions allows for faster training of techs

16 Information from Many Data Sources Information integrity, understanding the source and security are key PI Clients (Nalco View) SharePoint (Customer View) Configuration on a site by site base, but consistent across the whole application PI System Information roll-up for site to site comparisons and web display Bringing all of the data together for one version of the truth

17 The Result: Dynamic Access to Real-Time Data Integration of Nalco and Customer data to provide the whole picture Condition-based maintenance and performance optimization Role-based visibility into plant operations and performance Summary and KPI information to customers and Nalco management Client-based tools to provide plant engineers with additional customized information analysis Put the results in customers hands to bring greater value to the service Nalco provides

18 Nalco View - ProcessBook

19 Tech Support on Demand via OCS

20 Tech Support on Demand via OCS

21 Nalco View - ProcessBook

22 Nalco View - ProcessBook

23 Nalco View - ProcessBook

24 Customer View - SharePoint

25 Customer View - SharePoint

26 Customer View - SharePoint

27 Future Direction Continue to follow OSI s roadmap and improved product offerings SharePoint 2010 and BI based solutions for fast analysis of vast amounts of information Goal is to provide a world class data system and analysis tools

28 Thank you Copyright 2010 OSIsoft, LLC., 777 Davis St., San Leandro, CA 94577