Salesforce Capabilities

Transcription

1 Salesforce Capabilities

2 About us Kastech deliers IT serices with special focus on innoation and adopting excellent deliery practices. Our offerings span business and technology consulting, application serices, systems integration, product engineering, custom software deelopment, maintenance, quality assurance serices. Business Portfolio: St. Louis, MO (Regional) Houston, TX (Headquarters) Consulting - Staff Augmentation Application Deelopment - Implementations, Upgrades Application Maintenance - Testing Serices - Support Serices San Diego, CA (Regional) Dallas, TX (Regional) Dubai, UAE (Regional) Hyderabad, INDIA (Offshore) Resources: 200+ resources globally 100+ highly skilled resources at India Deliery Centre (Hyderabad) Locations: Headquarters at Houston, TX Regional offices at Dallas and San Diego Offshore Deliery Centre at Hyderabad, India

3 Serices Retail, Healthcare, Education, Logistics, Federal Technologies Oracle-PeopleSoft, Microsoft, SAP, Salesforce Cloud Serices ERP Technologies IT Staffing Managed Serices Security Management Cloud based solutions that encompass: Web and mobile deelopment Serice oriented architecture Software as a Serice (SaaS) Enterprise integrated serices Infrastructure as a serice (IaaS) Enterprise application serices coering the entire life cycle including : customizations and integration Implementations and rollouts Upgrades and consolidation Application managed and testing serices Maintenance and support serices. Full spectrum of professional serices to assist in: Implementation Deelopment and integration Support Change Management Training and management All our Products and Solution diisions are efficiently and thoroughly backed up by our Managed Serices Annual Maintenance Contract Resident Engineers & Technology Staffing Serices. Data Center Management Serices. Our serice-based approach and risk intelligence capabilities will jumpstart your security efforts. Align to clients business, security, and compliance needs. Aailable both in cloud and on-premise. Validate key security controls and improe important safeguards. Project Management Serices Implementation, Upgrade, Support Serices & 24X7 Infra Support Serices Testing Serices - Test Planning/Execution, Automation, Perf Testing Staffing Serices

4 Parameters Serices Processes Customer Process Outsourcing CRM Offerings Across Verticals Financial Serices Hi Tech Healthcare Pharma Energy & Utilities Telecom Media and Publishing Life Sciences < C O N S U L T I N G > CRM Strategy CRM Roadmap CRM Goernance Change Management Training Quality Assurance Custom Deliery Model Resource Management Functional & Technical Competencies Project Management SLA Management Cost Optimization < T E C N O L O G Y S E R V I C E S > Standardization & Continuous improement Serice Leel Management Metrics, Measurement & Tracking Sharing of best practices Resource utilization & optimization Scoping & Package Assurance Implementation Global Rollout Upgrade Production Support & Maintenance Scope Cost Time Quality Productiity Communication Risk

5 Salesforce Offerings Implementations Proen expertise in Continuous Deliery and Continuous integration on Salesforce platform. Data Goernance & Compliance Expertise in Salesforce.com Data Goernance and Compliance using "Salesforce Shield Adisory Serices Expert adise in salesforce.com latest AI and IOT platform products such as Einstein" Cloud Serices Expertise in Sales Cloud, Serice Cloud, Marketing Cloud, Health Cloud, Analysis Cloud and Community Cloud Expertise in leeraging salesforce natie "App exchange, by bring in faster and cost effectie solutions to the table.

6 CRM Practice creating success stories Oer 30+ successful engagements in last 2 years; More than 90% of engagements inole deelopment & implementation Oer 95% of work done offshore 90% of projects completed in time Strong Alliances with Oracle, SAP, Salesforce.com offers a full basket of serices Business and Technology Consulting Customer Operations Roadmap and Strategy Package Ealuation Implementation / Rollouts Upgrades Support and Maintenance...operates across technologies Salesforce.com, Oracle CRM Complimentary Technologies CTI Solutions, BPO Reporting & BI Integration Middleware Shell Scripts, Jaa, EJB, J2EE, JSP XML, J2ME has world class consultants Consultants trained and experienced in all Salesforce.com cloud serices Experienced resources, Mix of technical and functional profiles Salesforce.com Certified Architects, Administrators, Deelopers & Consultants leerages the CRM CoE Framework for knowledge management Methodologies and artifacts for accelerated execution Infrastructure for solution ealuation and pre-alidation Implementation of best practices for scalable solutions Goernance on the salesforce.com limits and security model operates in multiple erticals Banking, Mortgage and Insurance Communications & Media Hi-tech & Manufacturing Logistics Pharmaceuticals Life Sciences & Healthcare

7 CRM Implementation Methodology PLAN DESIGN DEVELOP DEPLOY Project Start Executie Workshop Project Planning Session Business Process Reiews Setup yes Report of Findings Configuration UAT Iterate? no Freeze Configuration Integrate & Extend Project Wrap Up Project End Data Mapping & Testing Migrate Data Curriculum Deelopment Conduct Training

8 Project Management Methodology

9 Engagement Roadmap CRM Education Industry, Customer, Market, Competitie Analysis Hypothesis Formulation/ Scenario Building Technology/Alliance Assessment Define Purpose Project Planning Resource Assessment CRM/Business Strategy Train/Rollout Strategy Sales Effectieness Metrics & CSF s Operating Procedures Business Process Design Requirements Definition Process Configuration Communication Plan* Training Plan* Rollout Plan* Application Configuration* System Integration* Custom Software Deelopment* Testing* Data Migration Tools Deelopment* Training & Deliery Performance Measurement Feedback & Improement* Growth Planning & Building* New Feature Deelopment* INVENTION => BUSINESS DESIGN => BUSINESS MOBILIZATION => TECHNOLOGY DELIVERY => Kastech ACTIVITIES Pre-Sales Planning & Strategy Design & Process Reiew Deelop & Integrate Deploy & Support Salesfoce.com ACTIVITIES TRAINING & DEVELOPMENT => BEST PRACTICES => RELATIONSHIP MGMT => CONTINUOUS IMPROVEMENT=> Partner Training Partner Certification Process Curriculum Customer Qualification Sales Support Contract/SOW Support Strategy Deelopment Best Practice Support Resource Planning Project Planning Best Practices Support Process Consistency Engagement Mgmt or Project Mgmt Project Reiews Engagement Mgmt or Project Mgmt Technology Assistance Project Reiews & Project Signoff Customer Support Technical Support Infrastructure Controls Upgrade/New Release Migration - Training

10 Engagement Models At Kastech we beliee in Cost efficient Models for our customers keeping in mind the quality of the deliery and resource efficiency O N S I T E All resources placed onsite, at clients place Resources Offsite Onshore Lower Risk/ SLA Drien Local Subject Matter Expertise Streamlined Offshore Deliery Cost Effectie O F FS I T E O F FS H O R E Resource working out of our offshore deliery center Leerage best skill mix.

11 Kastech Salesforce.com Why us? FACTS Bringing in Value > The leaders in hosted CRM market Salesforce.com is the first billion dollar Cloud CRM Company. Salesforce.com rocketed from ranking 22 to 12 in terms of total CRM reenue More than customers worldwide and growing! CRM Practice has critical presence in Financial Serices, Pharmaceuticals, Telecom, High Tech, Life Sciences sectors Strong Domain Knowledge Leeraging CRM implementations in large organizations Pioneered the Offshore Deliery Model and has been successfully deploying it for the last decade The Kastech Salesforce.com alue proposition is aimed at bringing in alue to the customer in the following areas Leerage Kastech Deliery Model for a faster, more cost efficient deployment Leerage Salesforce.com s flexibility and implementation methodology to delier enterprise scale agile CRM in minimal time Leerage Kastech strong Domain knowledge to deploy industry specific solutions through Salesforce.com s AppExchange Marketplace

12 Value Proposition Customer Satisfaction - On Time, On Budget Certified Professionals Rich functional & technical talent Fixed Bid Projects Global Deliery Cost Effectie, Reliable, Experienced Specialized Custom Offerings Consulting On-Demand Pay As You Go option Jump Start, Fast Track, Enterprise, Tailor Made On Demand packages Fixed bid & Fixed duration, T &M, CTM Kastech Value proposition Offshore Deliery Model Reduces Project Implementation Lifecycle Lower TCO (Total Cost of ownership) Domain Knowledge Experience in aried domains ranging from Pharmaceuticals, Healthcare, Life Sciences, Media, Communications, Hi Tech, Energy & Utilities etc. Huge expertise in Industry specific best practices and large scale implementations Trained and Certified Resources Large scale CRM deployments Successful CRM deployments in the last 2 years with oer 60% of work done offshore Kastech Quality Assurance Highly robust and tested processes in place to ensure defect free deliery Quality Adherence

13 Success Stories Implemented contract Life cycle management on salesforce platform Deeloped and Deliered Integration with both up stream and down stream systems Financial Client Implemented Return Management Authorization system using salesforce platform Deeloped and Deliered partner community for preferred endors Consumer Product Client EXAMPLE TEXT Higher Education Client Implemented Salesforce Serice Cloud Configured and customized full CTI Integration and Case Management Deeloped and deliered a custom UI for users for Salesforce Independent Software Vendors Support and Deliery for ISV endors. Salesforce ISV Clients Medical Tarnsportaion Client Commercial banking client Implemented Salesforce Sales Cloud Configured and customized Lead Management, Opportunity Management, Referral Management and Treasury Management. Implemented Salesforce Community Cloud using Lightening experience Performed full life cycle deelopment

14 Contacts Sri Bandla Phone: Suresh Katamreddy Phone: Sridhar K skoneru@kastechssg.com Phone: Info@kastechssg.com Corporate Dr, Suite A-1 Houston, TX Phone: Fax: