Introducing Lima. About. Award Winning Software

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2 Introducing Lima Developed over 6 years, The entire Lima family has enabled forensic practices regardless of size to operate effectively through its comprehensive EndtoEnd Case Management system. Lima is simple to use and yet utilises a disciplined and exacting process for managing case work. Lima achieves full continuity of evidence during case work through contemporaneous notes, exhibit tracking and automatic full disclosure. Every Lima solution is ideal for meeting or working towards international quality and process standards. Award Winning Software Lima achieves full continuity of evidence during case work through contemporaneous notes, exhibit tracking and automatic full disclosure. Every Lima solution is ideal for meeting or working towards international quality and process standards such as ISO Not only has the software received a 5 star review from SC Magazine for the 3rd year running, but the software has been awarded its 3rd SC Magazine award the prestigious Lab Approved award. Described as a must have for any digital forensic lab, this really is a testament to the comprehensive nature of the product and the dedication of our software development team. About Established in 2006, IntaForensics has grown to become one of the leading providers of digital forensic services in the UK. Our team has been built carefully and consistently through recruitment of the most technically competent and experienced digital forensic practitioners from law enforcement, legal practice and the commercial space. IntaForensics also have a graduate training programme, recruiting the best talent from UK universities in the field of forensic computing and security and nurturing that talent through a structured two year process. Our experience includes working with law enforcement agencies and criminal defence teams in investigations into both volume crime and serious and organised crime we have helped in all types of cases including murders, terrorist offences and serious sexual assaults. We are a main contractor for a significant number of UK law enforcement agencies.

3 Full Forensic Case Management For 6 years, the heart of Lima lies within its Case Management capabilities. Lima is a total workflow solution with EndtoEnd Case management to provide continuity of evidence and full disclosure of any forensic examination. The unique nature of the Lima Case Management system allows full management throughout the case process, from collection and recording of the exhibits to final dispatch. The software allows full exhibit tracking and recording to maintain continuity of evidence for every case. Lima also has the ability to securely package cases for offline use when required, ideal for users conducting onsite casework, from single or multiple locations. Lima s Automatic Full Disclosure Reporting function also features a full log of use, including activities within each case, vital for practices within the digital forensics industry. The system provides a comprehensive timeline of all activity in a case. Features within the Lima Enterprise product includes contemporaneous note recording in rich text format and tracking assets against forensic processes. Lima opens up the ability to attach documents and images securely when required, this is available for common document and image file formats. Built in features of Lima s efficient staff and resource management system saves time and administrative costs for its users. The intelligent software solution provides the ability to allocate tasks and distribute case work when required, additionally it diarises significant dates. Users to whom tasks are allocated receive automatically generated s to inform them that they have tasks to achieve, and any changes to those tasks throughout the life of the case. Cases can also be assigned according to the security or permission levels set by the user, allowing cases to be prioritised how and when needed. Simple Interface The user interface has been built from the ground up to maximise efficiency throughout the case life cycle while maintaining full auditability to ensure total endtoend case management. The clear and consistent layout of screen areas throughout the software modules provides simple navigation features, detailed and summary information options and filters to ensure high efficiency and ease of use. As the business process needs of every organisation are unique and subject to change, significant customisation options are builtin to the Lima software solution. Lima Enterprise has the ability to specify bespoke drop down menus to adapt to the needs of the user (e.g. sectors, staff, regional office etc), available during set up within the Lima Server Environment. The software enables new forms to be added to enable organisations to capture information not in the base solution. In addition, each user can develop a roaming profile with their own custom Client Settings, allowing them to work in their own familiar environment from any connected workstation. The Lima product provides a full comprehensive software solution for any and every digital forensic practice. The Lima team are committed to customer input and feature requests from all of our customers to ensure we offer a product that is capable of managing digital forensics requirements of today, and building for those of the future. Andrew Frowen, Managing Director IntaForensics Ltd Lima s asset management features also provides a uniform record of all assets within the system, linking specific assets used in each case. Logs of exhibits can be archived, and alerts set to prompt the retest of the readability of archives, when required. The software solution gives the ability to understand and report on time spent on cases and analyse time spent on each component within the case. The creation of templates, for use with the mail merge facility, can automate any paperbased activity (e.g. collection/dispatch of exhibits, Statements and Forensic Reports) saving administrative costs and valuable time.

4 Base Modules The Lima software solution consists of a number of modules allowing full case control from the initial enquiry/customer contact to case completion. Contacts Full contact management of Client records. Providing full recording of client information and cases for clients. Case Management Total workflow solution and EndtoEnd Case Management to provide continuity of evidence and full disclosure of the forensic examination. Enables laboratory management and caseload allocation reviews. Resources Resources provide Asset Management including staff, assets, suppliers and locations. Full management of user account permissions. Search The search function allows accesses a range of data with export of data in XML format. Knowledge Base Centralised repository of information for sharing and best practice purposes. Settings Allowing detailed customisation of the Lima software based on user requirements, allowing a roaming profile for any user. Premium Modules Lima Applications Lima Insight is one of the latest additions to the ever growing Lima product family. Lima Insight allows users to extract and present management information through the use of a smooth, browser based interface. Insight is fully configurable allowing you to create custom dashboards and reports, making the information that is important to you instantly available. Insight will allow you to make quicker, smarter business decisions based on real time data from within the Lima database. The Lima Sales Module allows implementation of any sales process, creating full auditability from the initial enquiry, through to invoicing of the case. It enables you to log and manage all inbound sales enquiries, with the ability to integrate with the Contact Module to store new customer details. You can also take advantage of the quotation wizard which enables customisable quotations to be generated based on numerous different variables, including hourly rates, service type and sectors. Through the use of mail merge, customisable sales proposals can be automatically populated using data from within the Lima Database. The Lima Portal provides up to the minute updates of all ongoing case activity through a secure SSL 128bit web browser based interface. The Portal is published onto an intranet web browser, with no incremental costs to the client if they hold a Lima Enterprise License. The Portal enables an organisation to deploy a single integrated system for requesting digital forensic examinations and support to as many authorised investigators, clients or officers they wish. Through a fully configurable submissions process, structured information will be captured in a timely manner, enabling a faster response from their digital forensic team. Submissions created through the Portal can be audited via a designated Portal Submissions Manager, they have the ability to approve or reject the incoming submission to ensure that the quality of information is of the required level before it gets assigned to the forensic analysts. Lima Lynx works alongside Lima as an automated reporting tool which works to produce a variety of different reports, labels and folder structures. Lima Lynx will bring the ability to create witness statements for mobile phone examinations and computer imaging, whilst also having the ability to produce technical reports for mobile phone examinations in an evidential and nonevidential format. Lynx can create a folder structure for analysts to use throughout the entire mobile phone examination. Included in this structure will be photo templates for each exhibit.

5 Contacts Lima provides full contact management of Client records. Providing essential features for full recording of client information to provide documentation for the case process. To ensure a full record of communication with each client, additional logging features include telephone calls and meeting notes. Lima Enterprise also features contact attachments for all common file formats (inc. PDF, DOC, Zip etc). Lima Search The Lima case management system will, over time, contain a large quantity and variety of vital information, which can be used as the basis for your management reporting numbers of cases, utilisation rates of staff, equipment, types of case handled, average times for processing work or conducting analyses and a wealth of other information. The comprehensive search facility allows the search for vital information throughout the Lima modules. The smart searching function allows users to quickly locate and report on any data required, allowing further analysis of chosen data and management reporting. Search results can be filtered and exported to the versatile XML format when desired for further use. Reporting that may have taken hours can now be achieved in minutes. Resources The Resources module focuses on the management of organisational resources including staff, hardware and software assets, suppliers and office locations. The module allows full staff workload management for the smooth running of any digital forensic organisation or department. This includes the search function for staff availability. The tracking functions allow the following of both scheduled and unscheduled events within the Lima system, as well as the ability to track and audit assets, such as hardware and/or software to meet regulatory requirement BS EN ISO In addition to these functions, the Resources module allows full control of security features. This includes management of security levels on active Lima accounts and the configuration of security permissions for every function within the Lima environment for individual or templated groups of staff. Lima Knowledge Base The Lima Knowledge Base is a centralised repository of information for any Digital Forensic Practice. The module allows the user to maintain searchable and indexed information. Documents and information within the module is logically structured into categories for efficient search and use of relevant information. This information can be moved throughout the Knowledge Base to maintain relevance as the organisation or department expands. HTCIA Members Exclusive Offer As a proud sponser of HTCIA, and as an organization committed to combatting hightech crime, IntaForensics want to give you the best tools for the job. All you need is your current, live HTCIA membership and a couple of details about you. Find out more about Lima Personal Edition by visiting:

6 The Lima Secure Online Portal is a Premium Module which adds a wide range of functionality to the Lima solution. Included for free, as part of the Enterprise Edition, it is designed for organisations which have a range of individuals submitting digital forensic casework to their forensic laboratory. Many organisations have investigators either corporate or law enforcement staff who take custody of an exhibit or require data to be captured from a device or network. These investigators then routinely have to complete a request in some format for the examination of digital evidence in the investigation. Typically this can involve filling in a form, sending a fax or sending in a variety of s. Some of these methods produce structured data, some do not. This often entails the staff at the digital forensics laboratory transcribing information into their own management system, or cutting and pasting information from an electronic file into a database. This duplication of effort can involve substantial amounts of time, and increase the chances of missed information before the examination has even commenced. The Lima Secure Online Portal enables an organisation to deploy a single integrated system for requesting digital forensic examinations and support to as many authorised investigators, clients or officers as they wish. The system enables a customised submissions process to be applied which will capture structured information in a timely and secure manner, enabling faster response from their digital forensics team to any incident, submission or support request. Submission Process The submissions process enables authorised users of the Secure Online Portal to input structured information about the digital forensic requirements of any case directly into the forensics laboratory process. Basic information about the case is captured such as the case background, points to investigate in a digital forensic examination, exhibits or data relevant to the investigation, significant dates in the case and other information. Users Users accounts are created within the Contacts module of Lima. Each user account can be configured to enable Secure Online Portal access. Different levels of user access are permitted for different individual or group of users. Customisation Apart from the standard information about cases and exhibits, the submissions process can be customised within the Lima Server Settings to capture relevant information that the organisation needs to establish. Prioritisation Within the submissions process an automatic scoring system can be created which enables an automatically calculated prioritisation score to be generated for each submission. This enables the digital forensics laboratory to work on the organisations priorities in order. Simple Server Configuration The Lima Secure Online Portal installation process and configuration is as simple as installing one set of code, configuring the colour scheme and then proceeding through the settings methodically. Settings for the Lima Secure Online Portal are configured within the Lima Server. These settings include setting up any banks of additional structured questions that you may wish to ask those users who submit cases. Groups of questions can be posed to users which are designed to gather information that is relevant to the prioritisation of the case, the exposure to risk, operational impact of an incident or any other set of questions. Questions can be configured as either choosing from a drop down box, radio buttons or Yes / No answers. Prioritisation scores can then be associated with responses, to enable the digital forensics laboratory to focus on urgent priority cases first.

7 Benefits The benefits of using the Lima Secure Online Portal include the following: Substantial improvements in responsiveness of your digital forensics laboratory through receiving case submissions in the portal you instantly receive case submissions directly into the case management system, you can review submissions comprehensively, and if required request additional detailed information through the Portal. There is no need to check accounts, fax machines or other systems. Interactive two way communication between users and the assigned member of the digital forensics laboratory staff reduces the impact of time delays. Log entries may be posted when necessary and convenient. Automatic notification of updates to the Secure Online Portal enables the user and the digital forensic examiner to keep each other up to date with case developments. It is particularly useful for operations across timezones or shifts in the workplace. The Full Lima Enterprise Infrastructure Simple Interface The Secure Online Portal has a simple interface designed for use in all contexts, with minimal training required to enable users to interact with the system. The training requirements can be fulfilled by placing a simple set of instructions published on the landing page within the Secure Online Portal itself. There are several functions displayed on the interface, each of which can be enabled or disabled for each user. The interface can easily be configured with your organisations colour scheme and logo s to fit your corporate image. Customer Portal: Supports Any Browser SSL 128Bit Encryption Secure Online Submission Offline Client Access: Offline closed Network SSL 128Bit Encryption No Network Access Required Standards Compliance: Aligns to ISO/IEC 27001:2005 Aligns to ISO 9001:2008 Aligns to ISO/IEC 17025:2005 Aligns to ISO/IEC ASCLD Laboratory Accreditation Board Security Architecture: Active Directory (Optional) Security Clearance Levels Tiered Levels of Data Access Closed Network Access AES 128Bit Encryption Client System Requirements: Windows XP or later Full Support for 32 and 64 Bit HASP Network Client.NET Framework 4 Any Web Browser Server System Requirements: Windows Server 2008 R2 or later Internet Information Server Microsoft SQL Express/SQL Enterprise Full Support for 32 & 64 Bit.NET Framework 4 Active Directory Domain (Optional) Any Web Browser

8 Managing Portal Submissions Lima Enterprise adds an additional layer of control and functionality to the Lima system. The Enterprise version would typically be used in the following situations: Large organisations, often with several operating divisions and potentially operating in different time zones or countries, may need to submit work to one of several forensics departments. Each operating division would need to maintain budgetary control over the cases submitted. Regional or State Police forces with multiple investigating units who need to control investigation budgets and ensure legal authority appropriate to each forensic examination, who may have available several forensic laboratories to whom they submit work (for example Mobile Telephone, Computer and AudioVisual Forensics Units). Collaborating groups of Police forces who may each have several investigating units, and also have computer and mobile telephone forensic units within each Police force, who wish to maintain budgetary approval within their investigating units and to share forensic resources between their laboratories. Complex organisational situations require simple solutions, and Lima Enterprise is designed to enable wide scale budgetary control and approval processes to be quickly deployed. Lima Enterprise enables easy management of cross border case submissions, resource sharing between laboratories and organisations. This in turn drives significant economies in the digital forensics process. The Lima Enterprise Portal introduces a role of Portal Submissions Manager into the forensic case submission process. This enables those members of staff who are authorised to submit cases via the Lima Portal to request budgetary authorisation for a case submission to be made. The case submission request is automatically routed to the Portal Submissions Manager to provide the necessary budgetary and legal authority approval for a forensic case submission. On receipt of the Portal Submissions Manager s approval, the submission then continues through the workflow and into the Lima System for scientific submission approval in the normal manner. At either approval stage the submission can be approved, declined or a request for further information made. This enables the automated and fully recorded workflow process to deal with forensic case submissions.

9 Support IntaForensics, the team behind the Lima Product Suite, offer comprehensive based support for the product. This includes year round support for all of our valued customers, through both monthly and quarterly updates, constantly improving upon our product line to offer the best Case Management software solution to our customers. Monthly updates consisting of: Minor feature updates Minor bug fixes Quarterly updates consisting of: Major feature updates Rollup of Monthly Updates We welcome requests for additional features from our user community so we can improve our software. Having a total understanding of the needs of our customers is our number one priority at IntaForensics. Lima is a user community driven software solution, through constant input from the digital forensics community. The Lima team are committed to customer input and feature requests from all of our customers to ensure we offer a product that is capable of managing digital forensics requirements of today, and building for those of the future. Testimonials Using Lima has given us significant time savings and exhibit continuity. Hardware and software can be tracked in all cases... ISO standards and the forensic regulator will make this a musthave feature in any digital forensics laboratory. David Littlewood, Humberside Police HighTech Crime Unit Manager, UK Working in a digital forensics lab for many years, in my opinion Lima is essential for any functioning laboratory. It s feature rich. I would recommend this to any laboratory from those in huge enterprises to smaller labs looking for accreditation. Pete McGovern MSDF, CFCE, EnCE Epyx Forensics

10 Product Comparison Personal Lab Enterprise Modules Cases Module Contacts, Suppliers, Knowledge Base, Search Modules Resources Module Features International Standards Compliance Cross Site Resource Management Local Resource Management Staff, Assets, Locations Remote Submissions Export Data as required Production of Case Reports Comprehensive Search/Query Facility Users Single User, Single Location Multiple Locations User Side Submission and Communication Process User Side Authorisation Process Budget Authorisation Process Premium Modules

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