Hurricane Matthew Preparedness & Recovery with Cityworks
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2 Hurricane Matthew Preparedness & Recovery with Cityworks Esri Water Conference Feb 7-9, 2017 Orlando Fl. Greg Baird Director of Enterprise Strategies Cityworks
3 With Asset Management You Have Time to Carefully Plan How You Will Allocate and Prioritize Your Resources.. In an Emergency You Will Have Less Than 20 mins to Analyze Your Data and Make A Decision To Take Action
4 Decision Making Obstacles We have limits on our human ability to gather, process and understand all of the information needed to optimize a decision Limits on Data (Information and Knowledge) Limits in Time
5 We Are Visual Beings 90% of the of the information is absorbed by the brain as visual We process visuals 60,000 times faster than text
6 The Web GIS-Centric Platform Helps you Visualize, Explore and Analyze Your Data
7 The WEB GIS-Centric Approach Best in Class CMMS
8 This is a story of how they used Cityworks, as a Web Map-Centric Asset Management solution to support St Johns County FL with their efforts in relation to Hurricane Matthew. With project tracking, feature service publishing and AGOL the County was able to identify damage as it was occurring in real-time and provide necessary updates to citizens. Following the storm aftermath, the detailed project tracking provided by Cityworks enabled quick FEMA reporting and recovery of County finances.
9 St. Johns County Utilities Water, Sewer and Reclaim Services 42,000 Accounts & 100,000 Customers 8 Water and 11 Sewer Treatment Facilities 13 Storage Tanks & 346 Pump Stations 1,350 miles of Distribution & Collection Mains 9
10 Hurricane Mathew Impacts St. Johns County
11 24 hours to restore water service Power outage to over 200 lift stations and 70,000 citizens Over 700,000 cubic yards of debris 541 Service Requests 674 Work Orders
12 Public Works Dept. Response and Recovery
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16 Utility Work Order Management &Reporting
17 Water Main Breaks, Outages & Boil Water Advisories
18 Sanitary Sewer Pumping, Overflows and Sampling
19 Utility Department Response and Recovery
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23 Estimated Debris Operation View Hurricane Matthew Debris Remaining Map
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28 re/index.html?appid=54f28 358e87b4bd2b9b756af78ee1aa2
29 What was St. Johns County already doing to be so successful in dealing with their worst Emergency?
30 GIS In Utilities Vision for GIS Technology Solutions Follows Industry Techniques and Emerging Principals 30
31 GIS In St. Johns County Utilities Aligned with Utility s Organization, Functions and Applications Develop on Integrative Platforms that Support Organization-Wide Needs Adaptive and Dynamic Applications Project Team: 31 Utility Staff: Internal Assessment, Project Management and Contributing Participation Contract Services: Professional Experience, Technical Proficiency and Expediency Contract Partners: Jones Edmunds & Assoc., WK Dickson, GIS Inc. and Timmons Group
32 Asset Management with GIS & Mobile Programs Supporting Asset Management: Enterprise Asset Management System Asset Criticality, Condition and Rehabilitation Mobility Platform ArcGIS Online & Server Mobile Emergency Response ArcGIS for Water Utilities Hydraulic Modeling & Capacity Planning GIS Data Quality Management 32
33 Cityworks Asset Management System Implementation: GIS Centric Intuitive, Single Source, Scalable, Efficient One Data Model & Application Asset Activities Asset Features Department Wide Lift Stations, Lines & Taps, Compliance, SCADA, W/WW Facilities, Administration Asset Management Functions: Customer calls managed by Service Requests Maintenance tasks managed by Work Orders Asset conditions managed by Inspections Resources by Labor, Equipment & Material Administration through Reports, Charts & KPIs Related-Events, Actions & Details Related-Assets & Attributes
34 Asset Management - Service Requests Customer call is turned into a request task Field crews receive notice and live updates Task is assigned and updated for easy tracking and awareness Examples: Water Leak, Odor, etc Lift Station Alarm Relocate Meter
35 Asset Management - Work Orders Scheduling Preventative Maintenance Track Reactive Repairs Improves Response Records Costs Labor and Equipment Time Material from purchase to installation by budget fund Inventory match to 10% Examples: Lift Station History Costs and Performance by Zone, Service Unit, Age
36 Asset Management - Inspections Customizable Forms Scored Results Manage and Schedule Easily Share Results Manhole Rehabilitation NASSCO MACP Coding Pretreatment Permit Permit Compliance Prevention of Fats, Oil & Grease into Sewer
37 Asset Management - Mobility Field use with Toughbooks/Tablets & WiFi Facility & Office use through PC & network Creates an approach of awareness and responsiveness Enables Collaboration and Cross-Divisional Workflows
38 Asset Management Operational Awareness Comprehensive View Operational and Financial Awareness Asset, Staff and Costs Activities and Summaries Standard and Flexible Data Driven Reports Easily Export to Spreadsheet for Custom Analysis 38
39 Criticality Assessment Program Service Area Assets: 143 miles of water mains 147 miles of sewer mains 2,749 manholes Criticality Score = LoF + CoF Likelihood of Failure is impacted by age, material, diameter, maintenance, repairs, rehabilitation, failures, force main impact Consequence of Failure is impacted by customer density, service network, critical facilities, environmental, surface Uses custom scoring and weighting. GeoProcessing Analysis, Models & Scripts 39
40 Mobility - ArcGIS Online Platform Objective: Increase Response Time Enable Collaboration Respond to Immediate Needs Expand Customer Service Improve Field Collection Implementation: ArcGIS Online Tools & Platform ArcGIS Server Direct Integration 40
41 ArcGIS Online Project Applications Objectives: Capital Improvement Projects Improve customer awareness of capital spending and needs. Provide central source for CIP status for staff and partners. Improve customer experience during construction projects. 41
42 ArcGIS Online Contractor Apps Objectives: Tower Site Analysis & AMR Meter Installations Compare locations of towers, expected growth & expansion. Share easily with Contractor for analysis and to readily collaborate with staff. Reduce project costs for data copying and setup. 42
43 ArcGIS Online Emergency Response Objective: Improve Line Break Response Improve Customer Advisories Field Response. Reduce Steps Improve Capability and Service Implementation: Line Break Identification Network, Valve & Meter Tracing Public & FD Advisory Publishing Reverse 911 Integration 43
44 Mobilizing our Mobility Issues and Answers are Mobile Any Device, Any Time, Any Where To The Field: Live Data System Maps Compliance Services From The Field: Utility System Map Corrections Field Notes from Feature/Location Find & Fix/See-Click-Fix Submittals 44
45 In an Emergency it is like Asset Management Decision Making at 1,000 miles a minute.
46 Your Asset Management Solution Investment is What Saves You
47 A Web GIS-Centric Approach to Emergency Management is the Path to Sustainability
48 The Web GIS-Centric Approach for a SMART Utility
49 Thank you! Greg Baird Director of Enterprise Strategies Cityworks
50
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