CITY OF WINDSOR Municipal Performance Measurement Program (MPMP) 2011 RESULTS 1.1 GENERAL GOVERNMENT - EFFICIENCY 3.7% 4.7%

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1 Local Government 1.1 a) Operating costs for governance and corporate management as a percentage of total municipal operating costs. 1.1 b) Total costs for governance and corporate management as a percentage of total municipal costs. Efficient local government. 1.1 GENERAL GOVERNMENT - EFFICIENCY 3.8% 5.1% 5.8% 3.7% 4.7% Financial Information Return: (Operating costs measure) and (Total costs measure). 1

2 Fire Services CITY OF WINDSOR 2.1 a) Operating costs for fire services per $1,000 of assessment. $ 2.66 $ 2.35 $ b) Total costs for fire services per $1,000 of assessment. $ 2.72 $ 2.40 Efficient fire services. 2.1 FIRE SERVICES - EFFICIENCY Financial Information Return: (Operating costs measure) and (Total costs measure). 2.2 Number of residential fire related civilian injuries per 1,000 persons. 2.3 Number of residential fire related civilian injuries averaged over 5 years per 1,000 persons. 2.2 & 2.3 CIVILIAN FIRE RELATED INJURIES - EFFECTIVENESS Minimize the number of civilian injuries in residential fires Financial Information Return: (2.2) and (2.3). 2

3 2.4 & 2.5 CIVILIAN FIRE RELATED FATALITIES - EFFECTIVENESS 2.4 Number of residential fire related civilian fatalities per 1,000 persons Number of residential fire related civilian fatalities averaged over 5 years per 1,000 persons Minimize the number of civilian fatalities in residential fires. Financial Information Return: (2.4) and (2.5). 2.6 NUMBER OF RESIDENTIAL STRUCTURAL FIRES - EFFECTIVENESS 2.6 Number of residential structural fires per 1,000 households Minimize the number of residential structural fires. Financial Information Return:

4 Police Services CITY OF WINDSOR CONTACT PERSON FOR POLICE SERVICES: 3.1 a) Operating costs for police services per person. 1 $ $ $ b) Total costs for police services per person. $ $ Efficient police services. 3.1 POLICE SERVICES - EFFICIENCY Windsor has a police officer to population ratio that is well above the provincial average for comparable police organizations but it should be noted that Windsor also has a significantly higher crime severity index than these same comparable police organizations. What this means is that while the quantity of crime committed in Windsor are not necessarily outside of the average, the severity (specific nature) of crimes committed here are. More severe crimes involve greater complexity to resolve and therefore require more intensive resource deployment. Crime in general in Windsor is declining compared to previous years and this generally follows both a provincial and national trend. Windsor's cost per capita is above the provincial average. While we continue to seek innovative ways to reduce costs without compromising service, there is one uniquely significant challenge that we face compared to other communities. Our proximity to the U.S. border, combined with a substantial daily non-resident population (due to factors such as the Casino and two large post-secondary academic institutions for example), means that significant resources must be expended each day to police those who do not directly contribute to paying for policing service costs through taxes. This must be clearly understood in order to appreciate the difference in per capita policing cost for Windsor compared to elsewhere. 1 As of 2009, the efficiency measures for police services do not include expenses for prisoner transportation or court security since expenses for these services are being uploaded to the Province over a number of years. The efficiency measures for police services align with effectiveness measures based on crime rates. Financial Information Return: (Operating costs measure) and (Total costs measure). 4

5 3.2 VIOLENT CRIME RATE - EFFECTIVENESS 3.2 Violent crime rate per 1,000 persons Safe communities. 1 Statistics Canada has expanded the definition of violent crime. Therefore, prior years are not comparable unless restated. Financial Information Return: Property crime rate per 1,000 persons Safe communities. 3.3 PROPERTY CRIME RATE - EFFECTIVENESS 1 Statistics Canada has expanded the definition of property crime. Therefore, prior years are not comparable unless restated. Financial Information Return:

6 3.4 Total crime rate per 1,000 persons (Criminal Code offences, excluding traffic). Safe communities. CITY OF WINDSOR 3.4 TOTAL CRIME RATE - EFFECTIVENESS Financial Information Return: Youth crime rate per 1,000 youths. Safe communities. 3.5 YOUTH CRIME RATE - EFFECTIVENESS Financial Information Return:

7 Building Permits & Inspection Services 4.1 a) Operating costs for building permits and inspection services per $1,000 of contruction activity (based on permits issued). 4.1 b) Total costs for building permits and inspection services per $1,000 of contruction activity (based on permits issued). 4.1 BUILDING PERMITS & INSPECTION SERVICES - EFFICIENCY Efficient building permits and inspection services. $ $ MPMP measures for building permits and inspection services were introduced in Financial Information Return: (Operating costs measure) and (Total costs measure). 7

8 REVIEW OF COMPLETE BUILDING PERMIT APPLICATIONS - EFFECTIVENESS 2011 Median number of days to review a complete building permit application and issue a permit or not issue a permit, and provide all reasons for refusal: a) Category 1: Houses (houses not exceeding 3 storeys/600 square metres) Reference: provincial standard is 10 working days. b) Category 2: Small Buildings (small commercial/industrial not exceeding 3 storeys/600 square metres) Reference: provincial standard is 15 working days. c) Category 3: Large Buildings (large residential/commercial/ industrial/ institutional) Reference: provincial standard is 20 working days. d) Category 4: Complex buildings (post disaster buildings, including hospitals, power/water, fire/police/ems, communications) Reference: provincial standard is 30 working days. Complete bulding permit applications are processed quickly and accurately MPMP measures for building permits and inspection services were introduced in Financial Information Return: (a) , (b) , (c) , (d)

9 Roads a) Operating costs for paved (hard top) roads per lane kilometre. 1 $ 1, $ 1, b) Total costs for paved (hard top) roads per lane kilometre. $ 10, $ 11, Efficient maintenance of paved roads. Both direct and indirect costs have been included. Employee, operational, and facility overheads as well as program support allocation (corporate overhead) are included. Operating costs now include non-tca capital expenditures (beginning in 2009) therefore data is not comparable to previous years. Direct costs excluded are Traffic Signs & Signals, Pavement Markings, Sidewalks (including integral), Curb & Gutters, Wheelchair ramps, Walkways, Alleys, Recoverable Work, and Roadside Maint. (inc. guide posts, guide rails). Indirect costs include operational overheads such as supervision, technical support, building/stock maintenance, utilities, training, and general expenses supporting hard top maintenance and corporate overhead. The majority of revenues are internal with the exception of Recoverable Work which has been excluded from both costs and revenues in this calculation. Paved lane km lengths include "In-Service" roadways. 5.1 PAVED ROADS - EFFICIENCY 1 The formulas for efficiency measures for paved roads were revised in 2010 to net out revenue received from utilities for utility cut repairs. The Total cost measure was also revised in Total costs mean operating costs as defined in MPMP, plus amortization and interest on long-term debt, less revenue received from other municipalities for tangible capital assets. Financial Information Return: (Operating costs measure) and (Total costs measure). 5.2 a) Operating costs for unpaved (loose top) roads per lane kilometre. 5.2 UNPAVED ROADS - EFFICIENCY $ $ $ b) Total costs for unpaved (loose top) roads per lane kilometre. $ 1, $ 1, Efficient maintenance of unpaved roads. Both direct and indirect costs have been included. Employee, operational, and facility overheads as well as program support allocation (corporate overhead) are included. Indirect costs include overheads such as supervision, technical support, building/stock maintenance, utilities, training, and general expenses supporting loosetop maintenance activities as well as corporate overhead. There are no revenues from external sources. Unpaved lane km lengths include "In-Service" roadways. Financial Information Return: (Operating costs measure) and (Total costs measure). 9

10 5.3 a) Operating costs for bridges and culverts per square metre of surface area. CITY OF WINDSOR $ 3.35 $ 3.85 $ b) Total costs for bridges and culverts per square metre of surface area. $ $ Efficient maintenance of bridges and culverts. 5.3 BRIDGES AND CULVERTS - EFFICIENCY Both direct and indirect costs have been included. Employee, operational, and facility overheads as well as program support allocation (corporate overhead) are included. Operating costs include non-tca capital expenditures (beginning in 2009) therefore data is not comparable to previous years. Financial Information Return: (Operating costs measure) and (Total costs measure). 5.4 a) Operating costs for winter maintenance of roadways per lane kilometre maintained in winter. 5.4 b) Total costs for winter maintenance of roadways per lane kilometre maintained in winter. Efficient winter maintenance of roads. 5.4 WINTER MAINTENANCE OF ROADS - EFFICIENCY $ 2, $ 1, $ 1, $ 2, $ 1, Lane km lengths include the "In-Service" and "In-Maintenance" roadways. Indirect costs include overheads such as supervision, technical support, building/stock maintenance, utilities, training, and general expenses supporting winter control activities. Program support allocation (corporate overhead) is included. Financial Information Return: (Operating costs measure) and (Total costs measure). 10

11 Percentage of paved lane kilometres where the condition is rated as good to very good. 1 50% 49% 46% 48% 42% Pavement condition meets municipal objectives. 5.5 ADEQUACY OF PAVED ROADS - EFFECTIVENESS Rating method is PV-Std for pavement deficiencies only. "Good to very good" deemed to be roads without pavement deficiencies. Lane km lengths include "In-Service" paved lane km and expressway lane km from year end road length report. 1 Pavement condition is rated using a Pavement Condition Index (PCI) such as the Index used by the Ontario Good Roads Association (OGRA) or the Ministry of Transportation s Roads Inventory Management System (RIMS). Financial Information Return: ADEQUACY OF BRIDGES AND CULVERTS - EFFECTIVENESS 5.6 Percentage of bridges and culverts where the condition is rated as good to very good. 1 50% 45% 40% Safe bridges and culverts. The effectiveness measure for bridges and culverts was introduced in A bridge or culvert is rated in good to very good condition if distress to the primary components is minimal, requiring only maintenance. Primary components are the main load carrying components of the structure, including the deck, beams, girders, abutments, foundations, etc. Financial Information Return:

12 5.7 Percentage of winter events where the response met or exceeded locally determined municipal service levels for road maintenance. CITY OF WINDSOR 5.7 WINTER EVENT RESPONSES - EFFECTIVENESS % 100% 100% 100% 100% Response to winter storm events meets locally determined service levels for winter road maintenance. Financial Information Return:

13 Conventional Transit CITY OF WINDSOR 6.1 a) Operating costs for conventional transit per regular service passenger trip. $ 4.90 $ 4.80 $ b) Total costs for conventional transit per regular service passenger trip. $ 5.43 $ 5.35 Efficient conventional transit services. 6.1 CONVENTIONAL TRANSIT - EFFICIENCY Financial Information Return: (Operating costs measure) and (Total costs measure). 6.2 Number of conventional transit passenger trips per person in the service area in a year. 6.2 CONVENTIONAL TRANSIT RIDERSHIP - EFFECTIVENESS Maximum utilization of municipal transit services Financial Information Return:

14 7.1 a) Operating costs for the collection/conveyance of wastewater per kilometre of wastewater main. CITY OF WINDSOR Wastewater (Sewage) 7.1 WASTEWATER COLLECTION/CONVEYANCE - EFFICIENCY $ 4, $ 4, $ 5, b) Total costs for the collection/conveyance of wastewater per kilometre of wastewater main. $ 8, $ 8, Efficient municipal wastewater collection/conveyance. Operating costs now include non-tca capital expenditures (beginning in 2009) therefore data is not comparable to previous years. Wastewater lengths include "In-Service" sanitary and combined wastewater lengths and "In- Service" sanitary force main lengths. Financial Information Return: (Operating costs measure) and (Total costs measure). 7.2 WASTEWATER TREATMENT AND DISPOSAL - EFFICIENCY 7.2 a) Operating costs for the treatment and disposal of wastewater per megalitre. $ $ $ b) Total costs for the treatment and disposal of wastewater per megalitre. $ $ Efficient municipal wastewater treatment and disposal. Financial Information Return: (Operating costs measure) and (Total costs measure). 14

15 7.3 a) Operating costs for the collection/conveyance, treatment, and disposal of wastewater per megalitre (integrated system). 7.3 b) Total costs for the collection/conveyance, treatment, and disposal of wastewater per megalitre (integrated system). 7.3 WASTEWATER INTEGRATED SYSTEM - EFFICIENCY $ $ $ $ $ Efficient municipal wastewater system (integrated system). Financial Information Return: (Operating costs measure) and (Total costs measure). 7.4 Number of wastewater main backups per 100 kilometres of wastewater main in a year Municipal sewage management practices prevent environmental and human health hazards. Financial Information Return: WASTEWATER MAIN BACKUPS - EFFECTIVENESS The number of wastewater main backups is not currently tracked. The estimate of wastewater main backups provided above is an estimate of the number of wastewater main obstructions that required the use of a flusher or rodder to be removed. Wastewater lengths include "In-Service" sanitary and combined wastewater lengths and "In- Service" force main lengths. 15

16 7.5 WASTEWATER BYPASSES TREATMENT - EFFECTIVENESS Percentage of wastewater estimated to have by-passed treatment % 1.148% 2.459% 1.542% 2.470% Municipal sewage management practices prevent environmental and human health hazards. Financial Information Return:

17 Storm Water CITY OF WINDSOR 8.1 a) Operating costs for urban storm water management (collection, treatment, disposal) per kilometre of drainage system. 8.1 b) Total costs for urban storm water management (collection, treatment, disposal) per kilometre of drainage system. Efficient urban storm water management. 8.1 URBAN STORM WATER MANAGEMENT - EFFICIENCY $ 2, $ 3, $ 3, $ 6, $ 6, Operating costs now include non-tca capital expenditures (beginning in 2009) therefore data is not comparable to previous years. Total kms of urban drainage system includes in-service storm sewers, in-service storm force mains, in-service municipal drains, road side ditches and catch basins. Financial Information Return: (Operating costs measure) and (Total costs measure). 9.4 Weighted number of days when a boil water advisory issued by the medical officer of health, applicable to a municipal water supply, was in effect. Water is safe and meets local needs. 9.4 BOIL WATER ADVISORIES - EFFECTIVENESS Financial Information Return:

18 9.5 Number of water main breaks per 100 kilometres of water distribution pipe in a year. Improve system reliability. CITY OF WINDSOR 9.5 BREAKS IN WATER MAINS - EFFECTIVENESS Financial Information Return:

19 Solid Waste Management (Garbage) 10.1 a) Operating costs for garbage collection per tonne. $ $ $ b) Total costs for garbage collection per tonne. $ $ Efficient municipal garbage collection services GARBAGE COLLECTION - EFFICIENCY Financial Information Return: (Operating costs measure) and (Total costs measure) GARBAGE DISPOSAL - EFFICIENCY 10.2 a) Operating costs for garbage disposal per tonne. $ $ $ b) Total costs for garbage disposal per tonne. $ $ Efficient municipal garbage disposal services. Financial Information Return: (Operating costs measure) and (Total costs measure). 19

20 10.3 SOLID WASTE DIVERSION (RECYCLING) - EFFICIENCY 10.3 a) Operating costs for solid waste diversion per tonne. $ $ $ b) Total costs for solid waste diversion per tonne. $ $ Efficient solid waste diversion (recycling) services. Financial Information Return: (Operating costs measure) and (Total costs measure) SOLID WASTE MANAGEMENT (INTEGRATED SYSTEM) - EFFICIENCY 10.4 a) Average operating costs for solid waste management (collection, disposal and diversion) per tonne. $ $ $ b) Average total costs for solid waste management (collection, disposal and diversion) per tonne. $ $ Efficient solid waste management (integrated system). Financial Information Return: (Operating costs measure) and (Total costs measure). 20

21 10.5 COMPLAINTS - COLLECTION OF GARBAGE AND RECYCLED MATERIALS EFFECTIVENESS 10.5 Number of complaints received in a year concerning the collection of garbage and recycled materials per 1,000 households. Improved collection of garbage and recycled materials Financial Information Return: Total number of solid waste management facilities owned by the municipality with a Ministry of Environment certificate of approval NUMBER OF MUNICIPAL SOLID WASTE MANAGEMENT FACILITIES EFFECTIVENESS Context for solid waste management facility compliance measure Financial Information Return:

22 FACILITY COMPLIANCE - EFFECTIVENESS Number of days per year when a Ministry of Environment compliance order for remediation concerning an air or groundwater standard was in effect for a municipally owned solid waste management facility, by facility. FIR line # Facility Name Days N/A N/A N/A N/A N/A Days 2010 List facilities in the order they appear in the 2011 Financial Information Return (FIR). Days 2009 Municipal solid waste services do not have an adverse impact on environment. Days 2008 Days 2007 Facility Name: to in Financial Information Return. Days: to

23 10.8 DIVERSION OF RESIDENTIAL SOLID WASTE EFFECTIVENESS Percentage of residential solid waste diverted for recycling. 36% 39% 40% 36% 36% Municipal solid waste reduction programs divert waste from landfills and/or incinerators. Financial Information Return:

24 Parks and Recreation 11.1 a) Operating costs for parks per person PARKS - EFFICIENCY $ $ $ b) Total costs for parks per person. Efficient operation of parks. $ $ Financial Information Return: (Operating costs measure) and (Total costs measure) a) Operating costs for recreation programs per person. $ $ $ b) Total costs for recreation programs per person. $ $ Efficient operation of recreation programs RECREATION PROGRAMS - EFFICIENCY Financial Information Return: (Operating costs measure) and (Total costs measure). 24

25 11.3 a) Operating costs for recreation facilities per person. $ $ $ b) Total costs for recreation facilities per person. $ $ Efficient operation of recreation facilities RECREATION FACILITIES - EFFICIENCY Financial Information Return: (Operating costs measure) and (Total costs measure) RECREATION PROGRAMS AND RECREATION FACILITIES (SUBTOTAL) EFFICIENCY 11.4 a) Operating costs for recreation programs and recreation facilities per person (Subtotal) 11.4 b) Total costs for recreation programs and recreation facilities per person (Subtotal) $ $ $ $ $ Efficient operation of recreation programs and facilities. Financial Information Return: (Operating costs measure) and (Total costs measure). 25

26 Total kilometres of trails Total kilometres of trails per 1,000 persons Trails provide recreation opportunities TRAILS - EFFECTIVENESS Financial Information Return: and Hectares of open space (municipally owned) ,238 1, Hectares of open space per 1,000 persons (municipally owned) Open space is adequate for population OPEN SPACE - EFFECTIVENESS Financial Information Return: and

27 11.7 PARTICIPANT HOURS FOR RECREATION PROGRAMS EFFECTIVENESS Total participant hours for recreation programs per 1,000 persons. 46, , , , ,908.4 Recreation programs serve needs of residents. Financial Information Return: Square metres of indoor recreation facilities (municipally owned). 86,589 86,589 86,589 72,765 43, Square metres of indoor recreation facilities per 1,000 persons (municipally owned) INDOOR RECREATION FACILITY SPACE - EFFECTIVENESS Indoor recreation facility space is adequate for population Financial Information Return: and

28 Square metres of outdoor recreation facility space (municipally owned). 136, , , , , Square metres of outdoor recreation facility space per 1,000 persons (municipally owned) OUTDOOR RECREATION FACILITY SPACE - EFFECTIVENESS Outdoor recreation facility space is adequate for population Financial Information Return: and

29 Libraries 12.1 a) Operating costs for library services per person. $ $ $ b) Total costs for library services per person. $ $ Efficient library services LIBRARY COSTS PER PERSON - EFFICIENCY Financial Information Return: (Operating costs measure) and (Total costs measure) LIBRARY COSTS PER USE - EFFICIENCY 12.2 a) Operating costs for library services per use. 1 $ 1.79 $ 1.69 $ b) Total costs for library services per use. $ 2.13 $ 2.03 Efficient library services. 1 The calculation of electronic library uses was updated in 2009 to include the number of people using the public library wireless connection. In 2011 three additional categories of reference transactions were added to the definition of library uses. This may affect the comparability of 2011 results with earlier years. Financial Information Return: (Operating costs measure) and (Total costs measure). 29

30 12.3 Library uses per person Increased use of library services LIBRARY USES - EFFECTIVENESS 1 The calculation of electronic library uses was updated in 2009 to include the number of people using the public library wireless connection. In 2011 three additional categories of reference transactions were added to the definition of library uses. This may affect the comparability of 2011 results with earlier years. Financial Information Return: Line numbers for prior years: The FIR reference for the measure, library uses per person, did not change in Electronic library uses as a percentage of total library uses. 1 40% 27% 22% Better information on library usage ELECTRONIC LIBRARY USES - EFFECTIVENESS 1 The calculation of electronic library uses was updated in 2009 to include the number of people using the public library wireless connection. In 2011 three additional categories of reference transactions were added to the definition of library uses. This may affect the comparability of 2011 results with earlier years. Financial Information Return:

31 12.5 Non-electronic library uses as a percentage of total library uses. 1 60% 73% 78% Better information on library usage NON - ELECTRONIC LIBRARY USES - EFFECTIVENESS 1 The calculation of electronic library uses was updated in 2009 to include the number of people using the public library wireless connection. In 2011 three additional categories of reference transactions were added to the definition of library uses. This may affect the comparability of 2011 results with earlier years. Financial Information Return:

32 Land Use Planning CITY OF WINDSOR 13.1 LOCATION OF NEW RESIDENTIAL DEVELOPMENT - EFFECTIVENESS Percentage of new residential units located within settlement areas. 100% 100% 100% 100% 100% New residential development is occurring within settlement areas. Financial Information Return: