SCORECARD GOAL 1 : Customer Service & Satisfaction

Transcription

1 SCORECARD GOAL 1 : Customer Service & Satisfaction Key Performance Indicator (KPI) : 100% of LACOE stakeholders will have high levels of satisfaction Initiative 1 : Be a Service Minded Organization Objectives 1a 1b 1c 1d 1e 1f 1g Increase the accessibility of service and professional development Increase understanding of roles and functions to improve efficiency and effectiveness Improve customer service throughout LACOE Create a culture of customer service and clearly communicate standards and expectations Move from compliance based organizations to continuous improvement Be the "go to" place for expertise Address the state priorities: Pupil engagement, school climate, parent involvement, student suspension and expulsion, and foster youth 1

2 Initiative 1 : Be a Service Minded Organization Project 1.1 : Educational Services will develop a comprehensive plan of Multi-Tiered System of Support and Intervention (MTSS) that will provide Level 1 and Level 2 systems support to schools and districts designated as Red or Orange on the CA School Dashboard to support the full implementation of district LCAPs Objectives Met : 1a Collaborate with schools to shift status and change to the next level of the change continuum in support of the state priorities All districts designated red or orange on the California School Dashboard Review of the LCAP summary and annual update ASM, CIS, SSS Planning Improvement in status and change in red and orange districts Data collection tools Collaborative inquiry logs OMS data MTSS PLC meeting agendas and notes CA Dashboard Level 1 and Level 2 districts 2

3 Project 1.2 : Cohesive professional development and implementation plan: Support teachers in implementation of unique curriculum and differentiated instruction through the use of technology and universal design for learning strategies Objectives Met : 1c, 1d DSE will work in conjunction with Technology services to develop professional development offerings to assist teachers with adapting, modifying and differentiating curriculum aligned with state standards 40 teachers to earn digital badges Quarterly DSE Planning Earned digital badges Sign in sheets Project 1.3 : Develop cohesive and coordinated systems for communicating and supporting all 80 districts including LACOE schools Objectives Met : 1b, 1c, 1d Completion of LACOE divisional Communications Plan 5 Communications Plan Annual COM Planning Upon completion of divisional plan, reviewing with respective Cabinet member to obtain a 4 out of 5 satisfaction rating Development and use of data collection tools to document services to districts and schools Priority districts: Red or Orange Annual ASM Planning Data collection tools 3

4 Project 1.4 : Cohesive professional development and implementation plan: [ASM] [CIS] [SSS] Refine the current Professional Development and Implementation Plan to ensure aligned support to districts and schools in support of technical and differentiated assistance with state and federal priorities Objectives Met : 1a, 1b, 1c, 1d, 1e, 1f, 1g Use LCAP Summary and the California School Dashboard to be responsive to the needs of the district/schools/charters CIS will refine face to face, on-line and blended offerings to align with the results of the CA School Dashboard that are responsive to the three levels of support for LEA's and schools The Division will develop its professional development workshops offered by reviewing the LCAP Summary and California Dashboard to be responsive to the needs of the LEAs: school districts, schools, and charter schools Priority districts: red or orange All districts designated in red or orange for the academic indicator in ELA/ELD and Math All districts designated in red and orange in the areas of suspension and graduation rates Annual ASM Planning Data collection tools Review of annual LCAP update December 2017 and March 2018 CIS Planning OMS Data California School Dashboard Reported in the end of year summary OMS online evaluation tool SSS Planning LCAP summary Survey of districts LCAP Summary Annual review of CA School Dashboard data Personal contact with key district office staff Data collection using OMS 4

5 Initiative 2 : Communication and Collaboration Objectives 2a 2b 2c 2d 2e 2f 2g 2h 2i 2j 2k Enhance the communication and collaboration among LACOE, school districts, schools, and programs Empower partnerships between LACOE, school districts, and community partners Strengthen relationships internally and externally Restore trust Increase impact on shared objectives Integrate LACOE staff into district schools and programs Enhance the relationship between LACOE, BOE, BOS and LACSTA Ensure consistent, high quality, contemporary internal and external communications Ensure that all LACOE and delegate staff are receiving consistent information that guides data driven decisions that support effective service delivery outcomes for children Address the state priorities: Pupil engagement, school climate, parent involvement, student suspension and expulsion, and foster youth Collaborate with partner agencies, such as Probation, to identify areas of growth and strengths to support student growth 5

6 Initiative 2 : Communication and Collaboration Project 2.1 : Improve LACOE partnerships between County and other community organizations - Comprehensive Family Engagement Plan Objectives Met : 2a, 2b, 2c, 2d, 2e, 2f, 2g, 2k Increase the number of parents participating in parent engagement workshops 400 parent participation Annual EP Planning Agenda Sign-in sheets % of students upon release transitioning from camps to local districts at 30, 60 and 90 intervals Increase the number of Collaborative meetings with Probation 90% of students will be monitored 12 Collaborative meetings Annual EP Planning Aftercare data report from LA-Educational Passport System Aeries SIS annual report Annual EP Planning Number of meetings between both agencies Sign-in sheets Agendas Minutes 6

7 Project 2.2 : Develop and implement comprehensive LACOE Communications Plan Objectives Met : 2a, 2h, 2i Completion of LACOE Communications Plan July 15, 2017 Annual COM Planning Reviewing with Executive Cabinet and obtaining a 4 out of 5 survey satisfaction rating Project 2.3 : Improve LACOE partnerships between County and other community organizations Comprehensive Family Engagement plan: Improve customer service and parent partnerships by distributing annual surveys to assist in improving home to school communication regarding student progress towards learning and social goals Objectives Met : 2g % of surveys returned to establish baseline of current perception of services to students and families 80% DSE Planning Returned surveys 7

8 SCORECARD GOAL 2 : Improved Student Outcomes Key Performance Indicator (KPI) : 100% of LACOE students will have high levels of satisfaction Initiative 1 : High Quality Engaging Instruction Objectives 1a 1b 1c 1d 1e 1f Meet the Professional Development needs of schools and districts Address the state priorities: Pupil engagement, pupil outcomes, conditions for learning, school climate, parent involvement, student suspension and expulsion, and foster youth Improve fidelity of implementation and accountability to increase student achievement Improve reliability, supportability, speed, and security of technology Improve teaching and learning for all Ed Programs schools, including RTSA sites, alternative education sites, and specialized high schools High priority teaching teams will receive CLASS training and mentor support to increase teacher-child interaction scores 8

9 Initiative 1 : High Quality Engaging Instruction Project 1.1 : Comprehensive professional development programs for instructional improvement Objectives Met : % of high priority teaching teams who participate in CLASS Improvement strategies % increase in use of curriculum fidelity tools as measured by pre/post surveys % of delegate agencies with Board Members who attend training on new School Readiness and Educational GIMs 50% Quarterly HS Planning Identification of professional learning opportunities in the Workforce Development and Learning Plans Scale trainings so that curriculum is targeted for participant capacity 50% Quarterly HS Planning SR learning opportunities Complete pre-post test in CLASS 90% Annual HS Planning Pre-post survey completed by participants of level of understanding and future needs 9

10 Project 1.2 : Comprehensive professional development programs for instructional improvement: Use data from the California School Dashboard to develop a comprehensive professional development program focused on identified needs to ensure continuous instructional improvement to improve student achievement Objectives Met : # of districts/schools engaging in professional development Districts designated with red/orange Annual ASM, CIS, SSS Planning Data collection tools # of districts identified for possible "technical assistance" targeted for professional development Improvement in the number of districts identified for technical assistance 27 districts Annual ASM, CIS, SSS Planning California School Dashboard ASM, CIS, SSS Planning California School Dashboard Project 1.3 : REFRESH Project Objectives Met : 1c, 1d, 1e Number of schools completed in a fiscal year 4 Annual TS Planning Completed site survey and project plan 10

11 Project 1.4 : Develop and implement a comprehensive professional development plan with the framework of Multi-Tiered System of Support and Intervention: focus on core instruction, differentiated learning, student-centered learning, individualized student needs, and the alignment of systems necessary for all students' academic, behavioral, and social success Objectives Met : 1c, 1e % of students participating in common assessments in ELA and Math 95% 2x/year EP Planning Data assessment system report % of students suspended <5% 2x/year EP Planning Suspension report from Aeries SIS % of staff will participate in workshops that are aligned to the frameworks of MTSS such as Universal Design Learning (UDL) and Positive Behavior Interventions and Supports (PBIS) 100% Annual EP Planning Number of workshops provided Agendas Sign-in sheets 11

12 SCORECARD GOAL 3 : Meet Performance Expectations Key Performance Indicator (KPI) : 100% of LACOE employees will meet or exceed their assigned performance objectives Initiative 1 : Strategic Monitoring, Assistance and Accountability Objectives 1a 1b 1c 1d 1e 1f 1g 1h 1i 1j 1k A systemic performance management process throughout LACOE Coordinated and concise measurement All employees will have access to performance improvement resources Systems of service delivery meet the needs of schools and districts Address the state priorities: Conditions for learning, pupil outcomes, and engagement Administrators serving schools and visiting classrooms Improved understanding of how to best provide quality technical assistance and support to school districts Ensure a safe, clean environment in which the highest quality of learning can occur Ensure that systems of Educational Service delivery meet the needs of schools and districts for professional development Enhanced monitoring practices to allow LACOE to maintain regulatory compliance with the Office of Head Start (OHS) Increased support to our delegate agencies to achieve successful outcomes for children and families 12

13 Initiative 1 : Strategic Monitoring, Assistance and Accountability Project 1.1 : Development of performance measures in every department, division, unit aligned to LACOE goals and objectives Objectives Met : 1a, 1b, 1c, 1i % of GAIN participants placed into employment 50% Monthly GAIN Planning Monthly report submitted to DPSS Revision and alignment of current employee performance measures with new LACOE goals and objectives All staff within ASM Quarterly Review of data ASM Planning Data collection tools Revision and alignment of current employee performance measures with new LACOE goals and objectives Each unit in the Division will develop performance measures that are aligned with the Division's and LACOE's goals and objectives Improvement in technical aspects of IEPs (service page, percentage of time, goals matching needs) through random selection of IEPs by administrative staff All units and projects in the Division of CIS All units in SSS Quarterly Review of OMS data Quarterly Review of OMS data CIS Planning OMS data Evaluation tool SSS Planning OMS data Evaluation tool 10 IEPs Monthly DSE Planning 100% compliance on technical aspects of IEPs % of GROW job club participants placed into employment 30% Monthly GAIN Planning Monthly Report submitted to DPSS 13

14 Project 1.2 : Develop common language, criteria and protocols for assessment and monitoring of quality technical assistance and support Objectives Met : 1d, 1g, 1i, 1e Using the three broad categories of the CA State Priorities: Conditions for learning, pupil outcomes, and engagement, use the language and criteria outlined in statute to outline Level 1 and Level 2 support for districts and schools All districts designated as red or orange Review of annual LCAP update ASM, CIS, SSS Planning Change in status and change in red and orange districts CA Dashboard Level 1 and Level 2 districts Logs OMS data Data collection tool Project 1.3 : Administrator classroom visitations, feedback, and monitoring of instruction Objectives Met : 1d, 1f, 1h Each teacher visited weekly and provided feedback 100% Monthly EP Planning Walkthrough report # of reflections completed on sdplive.lacoe.edu per principal 1 Monthly EP Planning SDP Live audit Administrators and TOSA classroom visitations, feedback and monitoring of instruction using an observation tool and improved student outcomes 10 visits Monthly DSE Planning Anecdotal records Observation tool rubric Visitation logs 14

15 Project 1.4 : Enhance monitoring practices to allow LACOE to maintain regulatory compliance with all funding streams Objectives Met : 1j, 1k % of monitoring visits conducted 100% Monthly HS Planning Facility monitoring reports and corrective actions % of delegates that maximize full use of grant funds 100% Quarterly HS Planning Quarterly budget relocation and monthly report to show movement of funds % of funds distributed to delegates to support services to children and families End of year cost reports to show no more than $100,000 in returning of funds 80% Annual HS Planning Monthly monitoring reports/cost reports from agencies to show maximization of dollars Project 1.5 : Develop a pilot for a revised evaluation form for SEIU staff to better meet the needs of classified staff and the organization Project Status : In Progress Objectives Met : 1c The pilot evaluation will be completed by June 30, 2018 June 30, 2018 HRS In Progress Pilot evaluation 15

16 SCORECARD GOAL 4 : Operational Excellence Key Performance Indicator (KPI) : LACOE will exceed all standards of operational excellence and attract and retain the highest quality individuals Initiative 1 : Improve and Enhance Standard Operating Procedures Objectives 1a 1b 1c 1d 1e 1f 1g 1h 1i Clear consistent, documented, procedures and protocols Common criteria and protocols within all units Ensure LACOE continues to implement standard protocols for reviewing charter petitions Consistent use of visual and style standards by all LACOE programs and divisions More efficiencies with integrated systems (financial, HR, payroll systems, Enterprise Resource Planning system) Improve the purchasing and contracts process timelines and purchasing windows Improve system integrations Improve all our service systems responsiveness Address the state priorities: Pupil engagement, conditions for learning, school climate, parent involvement, student suspension and expulsion,and foster youth 16

17 Initiative 1 : Improve and Enhance Standard Operating Procedures Project 1.1 : BEST Objectives Met : 1a, 1b, 1d, 1e, 1f, 1g, 1h Percent tasks completed on time per published schedule 95% Bi-annual TS Planning Project plan Project 1.2 : Develop or revise written protocols for critical LACOE operations Objectives Met : 1a, 1b, 1d, 1e % of Grantee Instructional Memos (GIMs) and Standard Operating Procedures (SOPs) will be updated to align with new mandates % of LACOE staff and Delegate Board members trained on new mandates 100% Monthly HS Planning Update tracking log to reflect target completion dates Assign teams responsible to update, review and revise GIMS 60% Annual HS Planning Work with SLT to establish curricula and topic areas for training 17

18 % of users that access GIMs and SOPs and utilize information on collaboration website % of monthly DA Board reports will include data driven decisions 100% of LACOE leadership and administrative staff trained on immigration laws in the school context, including training on LACOE s Safe Locations Superintendent policy. Create, revise or align Standard Operating Procedures for Ed. Programs for all appropriate stakeholders 75% Quarterly HS Planning Train grantee and delegate staff to navigate collaboration server Reduce amount of paper documents available in trainings 75% Quarterly HS Planning Monitoring team will review DA board meeting agendas 100% by end of September 2017 Cross reference monthly board reports, decisions made by Board Quarterly OGC In Progress Excel spreadsheet with staff rosters; sign-in sheets for verifying completion of training. 100% Annually EP Planning <p>- 100% review of protocols at LACHSA</p> <p>- 100% creation of amended, complete protocols that operationalize LACOE policies at LACHSA, such that all critical situations fall under operationalized LACOE policies</p> <p>- 100% training of LACHSA staff on new protocols</p> <p>- 100% review complete by end of September 2017</p> <p>- 100% creation of robust new set of protocols by end of December 2017</p> <p>- 100% training of LACHSA staff by January 2018</p> % of Board members trained on federal standards 75% Annual HS Planning Quarterly OGC Planning For training: Excel spreadsheet with staff rosters; sign-in sheets for verifying completion of training. For operations: Document in case management system regular verifications that protocols are being followed. 100% training of select LACOE leadership and school administrative staff on effective state anti-harassment and federal Title IX compliance, including training on identifying and promptly addressing school climate issues 100% of critical LACOE operations will be written in a standardized template 100% training by end of September 2017 Quarterly OGC Planning Excel spreadsheet with staff rosters; sign-in sheets for verifying completion of training. 35% Annual HRS In Progress Virtual handbook? Processes involving constituent districts documented and posted on the appropriate LACOE website 70% Annual BS and constituent departments Planning Web published documents 18

19 Create, revise or align Standard Operating Procedures for Ed. Programs for all appropriate stakeholders. 100% Annual EP Planning Project 1.3 : Educational Passport System Objectives Met : 1g, 1h, 1i Percent of LA County schools with signed mou's to the EPS system Percent of LA County schools electronically sharing data from their sis into EPS 95% Annual TS Planning Excel list updated. Mou's signed. 80% Annual TS Planning Assist all LA County districts to connect and utilize the features of the system to meet the goals of the LACOE Foster Youth Service program 95% July and December 2017 SSS Planning Pre and post client survey Project 1.4 : Update DSE handbooks: IEP facilitation, request for services and Paraeducator handbook Objectives Met : 1a, 1b, 1d Updates completed by July 2017 July 2017 DSE Planning Completed handbooks 19

20 Initiative 2 : Invest in and Build the Capacity of Employees Objectives 2a 2b 2c 2d Well informed and prepared employees Professional development aligned to goals and meets the needs of employees Career ladder and pathways to further careers and opportunities A culture of employee engagement and connectedness 20

21 Initiative 2 : Invest in and Build the Capacity of Employees Project 2.1 : Develop opportunities for staff engagement Project Status : In Progress Objectives Met : 2c, 2d 100% of LACOE employees will feel engaged and connected as measured by an annual organization-wide survey The number of LACOE community recognition events will increase by 6 75% Annual HRS In Progress Annual organization-wide survey 50% Annual HRS In Progress End of year events as listed on HRS master calendar Project 2.2 : Provide staff development training and activities for employees to increase skill development and progress within the organization Objectives Met : 2a, 2b, 2c, 2d Percentage of employees who will attend a minimum of 3 staff training activities each year The number of new training offerings to employees will increase by 5 100% Quarterly GAIN Planning Activity registrations 60% Monthly HRS and PC In Progress End of year events as listed on HRS master calendar 21

22 Project 2.3 : Develop career ladders for each of the nine classified job families Project Status : In Progress Objectives Met : 2c % of a career ladder for one job family per fiscal year. 100% Monthly PC In Progress Established career ladder 22

23 SCORECARD GOAL 5 : Fiscal Stability Key Performance Indicator (KPI) : 100% of LACOE departments and divisions will have balanced budgets aligned to goals Initiative 1 : Healthy Budgets Objectives 1a 1b 1c 1d 1e Balanced budgets Budgets aligned to LACOE goals Long-term financial stability Budgets aligned to school plans and specialized student populations Address the state priorities: Conditions for learning, pupil outcomes, and engagement 23

24 Initiative 1 : Healthy Budgets Project 1.1 : Program Fiscal Reviews to ensure that budgets align with the Strategic Plan and with LACOE goals Objectives Met : 1a, 1b, 1e Percentage of budget meetings with division directors to review budgets bi-annually (budget development, budget planning) 100% Bi-annual BS working with all LACOE divisions Planning Dates for bi-annual meetings Project 1.2 : Create and review cost/benefit analysis of value added programs Objectives Met : 1a, 1d Percentage of programs reviewed 75% Annual BS Planning Number of programs reviewed as a percentage of total programs 24

25 Project 1.3 : Establish a plan for long-term financial stability Objectives Met : 1a, 1b, 1d Adjusted plan for financial stability incorporating all elements of the LCFF Completed plan Annual BS Planning Completed plan Project 1.4 : Make budget information available and accessible to all LACOE employees Objectives Met : 1c 25

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