PREMIER ONLINE TRAINING FOR PUBLIC ENTITIES

Transcription

1 PREMIER ONLINE TRAINING FOR PUBLIC ENTITIES 2017 COURSE CATALOG For more information, please call (866) or visit For more information, please call (866) or visit 1

2 TABLE OF CONTENTS Learning Management System Overview... 4 Customer Service... 4 Equipment Safety Financial Management... 5 General Safety Health and Wellness Human Resource Development Information Technology...11 Management and Productivity Roadway and Highway...13 Schools / Educational...14 Transit Operations...15 Water and Wastewater For more information, please call (866) or visit

3 Full-service Learning Management Solutions LocalGov Academy makes training and records management easy, freeing those in leadership roles in various departments to be more productive and cost-efficient. Our easy-to-use platform provides valuable features, such as: Assign courses: access a robust online library that combines multimedia technology with expert instructional design Create custom courses: upload and build your own agency content (including policies or SOP s), add tests, and to assign to personnel Track external training: add details for training completed or credits earned outside the system Flexible reporting: fully-featured reporting allows you to schedule, analyze, download, save or print training reports and assignments for personnel. Ensure training compliance: easily automate course deadline reminders and alerts Manage licenses and credentials: manage and track licensure renewal by state and category Build custom student groups: assign coursework, track offline training, or run reports based on certification level, rank, shift or other tailored options Create agency-specific roles: manage your organization s access to the platform by creating a custom profile for each user and organizing users by groups Post news and announcements: use your agency bulletin board to share important information, like upcoming course due dates or events Share files in the Resource Center: incorporate and share training resources with other groups in the community using EMS1 Academy For more information, please call (866) or visit 3

4 LOCALGOV ACADEMY COURSES Prepare your personnel to tackle the host of challenges facing public entities with effective training from LocalGov Academy. With online courses offered in every key area crucial to service delivery, from financial management to human resources development, transit operations, and general safety your organization can create a plan to adjust to rapidly changing expectations within the public sector. LocalGov Academy specializes in developing the leaders of tomorrow through comprehensive training programs that cover the basics and provide professional career paths. CUSTOMER SERVICE A Welcoming Customer Culture There is a strong correlation between customer satisfaction and the success of a business or department. A welcoming customer culture is one in which an organization is working to create satisfied customers from the inside-out. Developing Effective Communication Skills It s no coincidence that the number one thing that major corporations look for when hiring managers is excellent communication skills. If you communicate effectively, you will be more likely to achieve success in your career and your personal life. Being a good listener and knowing how to self-edit will help ensure your success as a communicator. This course will provide you with tools and suggestions on how to accomplish this goal. Handling Difficult Customers for Local Government This course presents techniques for changing our perceptions and as a result, our attitudes and practices toward our customers. The result is a positive outcome for all parties concerned. EQUIPMENT SAFETY Cemetery Maintenance Cemetery maintenance work requires attention to both practical and emotional details. In a practical sense, you must consider the types of safety issues relevant to any job involving equipment such as lawnmowers, trimmers, and backhoes. Working in a cemetery also requires empathy for the family members and friends of the deceased who are interred in your facility. All visitors see when they come to pay respect is the condition of the grave. Your attention to detail can make their visit a good one. In this course, the learner will gain an understanding of both the things he or she need to know to do the job safely, as well as the things that will help make a visit to the facility a more pleasant experience for friends and loved ones. Chainsaw Safety Like all power tools, a chainsaw can save both time and labor if used properly. But, it can be quite dangerous in the hands of an inexperienced operator. Operators who take precautions when using a chainsaw help create a safe and secure environment for themselves and their co-workers. Taking these precautions can prevent the long-term negative effects that can result from accidents. Commercial Lawn Mower Safety Operating lawn equipment can be dangerous, and sometimes fatal. Developing safe work habits before, and following them during, and after operating machinery can help you avoid accidents on the job. This one-hour course will cover how to operate lawn equipment and how to reduce the chance of injury or death. Dump Truck Safety The workhorse of a job site is the dump truck. The various use of a dump truck is a potential source of injury including fatalities. This course will address safe work practices for dump truck drivers. Equipment Safety This course will help employees first identify different types of ladders and equipment used for materials transport and finally, recognize the risks of and safe usage techniques for ladders, power tools, and transport vehicles.co Excavation 101 Excavators have varied functions on construction sites. However, not all of them are safely and properly used. Each year, accidents involving excavators occur, resulting in bodily injuries to workers and other persons, as well as damage to property. This one-hour course will provide an overview of how excavators can be safely used by better understanding the machine and the procedures to follow. Excavation 102 Excavation 102 training focuses on continuing to educate workers who operate an excavator. Workers will learn how to remain safe as well as what they must be aware of in and around their worksite. This one-hour course will give workers a better understanding of how excavators can be used safely. Forklift Safety Forklifts are specialized multi-use vehicles that many people simply take for granted. Imagine what it would be like, however, to handle the heavy lifting, moving, stacking, loading and unloading of materials of various sizes, shapes, and weights without them. They can, however, be dangerous if they re operated by people who are not trained to use this highly technical equipment. To drive a forklift safely, you need to understand the possible risks. In this course, the learner will get an introduction to risks inherent in operating a forklift as well as gain understanding regarding the dos and don ts of operating a forklift safely. 4 For more information, please call (866) or visit

5 EQUIPMENT SAFETY CONT... Kitchen Equipment Safety In this course, the learner will be shown the areas of risk that exist in a school/school district kitchen, the steps one needs to take to minimize the risk of accidents, and finally will gain an understanding of the importance of using personal protective equipment in a school/school district kitchen. Lawn Care Equipment Safety This course will help employees recognize the risks involved in using lawn care equipment, identify the 4 most common types of lawn mower accidents and ways to avoid them and finally, provide tips for the safe operation of different types of lawn care equipment. Ladder Safety 101 This one hour course will educate you to ladder safety and the limitations and restrictions of ladders. It will also discuss the appropriate safety techniques you should practice. Additionally, this course will address the danger of a fall. Even the smallest of step ladders can result in significant injury. Ladder Safety 102 Using a single ladder and extension ladders can be very different. This one hour course builds on Ladder Safety 101. This focuses on how to properly use specific types of ladders such as Single Ladders, Extension Ladders, Mobile Ladders and Articulated Ladders. You will learn how to set-up these kinds of ladders and their specific uses. Personal Protective Equipment 101 Hazards exist in every workplace - from sharp edges, falling objects, flying sparks, chemicals, noise to other dangerous situations. Wearing personal protective equipment is the first line of protection for employees. This one-hour course will better inform you about PPE and how wearing the proper equipment will create a safe and comfortable working environment for both yourself and your co-workers. It will focus on PPE to protect your body, head, eyes and face. Personal Protective Equipment 102 This one hour course will explore additional equipment you may not consider personal protective equipment. This Personal Protective Equipment 102 is a continuation to Personal Protective Equipment 101. It will focus on the safety equipment to protect your hearing such as noise canceling earplugs or ear muffs. It also focuses on gloves to as well as coated fabric to protect your hands and arms. It also includes safety shoe information and types of breathing apparatuses to keep employees safe from workplace hazards. Power Tool Safety In this course, the learner will have the opportunity to gain a greater understanding of the different categories of power tools. Trenching and Excavation Safety This one-hour course is intended for workers who work in or around trenches or excavation sites. It will cover how to develop a safe work environment that complies with federal regulations. Trench Safety In this course, the learner will discover how to recognize the hazards that exist with trenching activities, gain understanding regarding the regulations that govern activities tied to trenching and finally, learn to identify safety procedures associated with trenching activities. FINANCIAL MANAGEMENT An Introduction to Requests for Proposal This course will introduce the learner to the basic RFP process, help him/her understand the purpose and major components of effective Request for Proposals (RFPs), identify methods for preparing and disseminating RFPs in a fair and impartial manner and finally, recognize the guidelines and general format for developing RFPs. Basic Math This course provides a review of basic math skills that, coupled with reasoning and problem-solving skills, can enhance your proficiency in basic math. GENERAL SAFETY Absorbents and Spills In this course, the learner will be exposed to best practices for preventing spills in the work area, gain insight on how to deal with a spill and finally, gain knowledge as to why floor drains are rapidly becoming extinct and what best practices are related to floor drains and spilled fluids. Back Injury Prevention This one-hour course will better inform you about back injuries and how to prevent them in order to create a comfortable working environment for you both at work and at home. Bloodborne Pathogens This one-hour course will discuss what you need to know about bloodborne pathogens in order to keep yourself and those around you safe. Chemicals and MSDS In this course, the learner will gain understanding regarding what an MSDS sheet is and how it is used, as well as knowledge of some of the dangers associated with chemicals and ways to be safe when using chemicals. Confined Spaces 101 This one hour course will educate both employers and employees who work in confined spaces on how to develop a safe work environment that complies with federal regulations. Because confined spaces are potentially dangerous, This course will explain the confined and permitted spaces. It will also define how to identify Permit Spaces (Section 1203(a)) and the employer responsibilities around precautions whenever workers enter or work in a dangerous space. For more information, please call (866) or visit 5

6 GENERAL SAFETY CONT... Confined Spaces 102 This one hour course will continue to educate both employers and employees who work in confined spaces on how to develop a safe work environment that complies with federal regulations. It will focus on permitted spaces as well as non-permitted areas. (Section 1203(g)). It also explains alternative procedures for certain permit spaces (Section 1203(e)). Worker Training, Rescue and Emergency Services and Sewer System Entries. The course also covers code sections 1207 through sections Dealing with Cold Stress This course will help employees understand the risks inherent in working in cold weather, identify methods for protecting themselves from the dangerous effects of cold weather and most importantly, recognize the warning signs of hypothermia and frostbite. Dealing with Heat Stress This course will help employees understand the health risks associated with heat stress, identify methods for minimizing the effects of heat, and finally recognize the symptoms of heat stroke and heat exhaustion in themselves and others. Designing & Maintaining Safe Playgrounds In this course, the learner will gain insights on how to design and maintain a safe playground by understanding the best materials to use and where risks are most likely to occur. Moreover, this course will explain how making good decisions up front can help avoid some risks altogether. Electrical and Fire Safety This course will help employees identify the most common electrical hazards and flammables. It will also help them learn what to do in case of a fire and how to recognize and use the different types of fire extinguishers. Fall Protection In construction, more deaths are caused by falls than any other hazard. Falls account for over a third of the 700 plus construction deaths that occur each year. Workers performing tasks six feet or more above ground level are at risk of fatal falls or serious injuries. Fire Behavior Fire Basics This course will provide you with a basic overview of the processes of combustion while providing some helpful information about safely fighting fires. Fire Behavior Fire Growth & Fire Stages To the untrained eye, fires might appear chaotic; trained professionals, however, recognize that fires follow predictable patterns of growth, intensification, and decay. By identifying a fire s stage and determining how best to interrupt the process of combustion, you can safely and effectively extinguish a fire using techniques that best fit the type of blaze you are confronting. Fire Behavior Types of Fires The information you have learned in this course should help you to stay safe while protecting the lives and property of the communities and organizations you serve. Fire Control Structural Fires A thorough understanding of how scene-specific factors such as building construction can influence the nature of a given fire can help you safely and effectively attack each fire. Obtain as much information as possible about each particular fire scene before you mount your attack. Observation and inquiry coupled with knowledge and training gives you the best chance for a successful outcome. Fire Control Wildfires and Non-Structural Fires Many firefighters spend the majority of their careers fighting structural fires. On occasion, however, you may be called upon to fight wildland fires or perform rescue operations involving vehicle fires. Knowing the unique characteristics of these non-structural fires can help you safely and efficiently protect those you serve. Global SDS and the Hazardous Communication Standard-Local Government In this course, the learner will gain understanding regarding what an SDS is and how it is used, as well as knowledge of some of the dangers associated with chemicals and ways to be safe when using chemicals. Lockout / Tagout 101 This one-hour course will provide an introduction to what employees are required to know about OSHA s standard on Lockout/Tagout. It defines the requirements for workers performing service or maintenance on machinery and equipment may be exposed to injuries from the unexpected startup of the machinery or equipment or the release of stored energy in the equipment. Lockout/Tagout 102 This one-hour course is a continuation of the 101 course and will provide advanced guidance on OSHAs Lockout/Tagout standards. It explores group Lockout/Tagout techniques, who is responsible for these actions, proper inspections and What should be a part of an energy control program. Means of Egress This course will show the learner how to recognize exit routes and to understand what his/her personal responsibilities are in an emergency as well as how to prepare himself/herself for an emergency and finally, identify appropriate assembly procedures. Personal Injury in the Workplace In this course, we will examine the types of injuries that occur and how they can be avoided. 6 For more information, please call (866) or visit

7 GENERAL SAFETY CONT... Personal Protective Equipment In this course, we examine some of the risks that can exist in the workplace and the types of PPE that can be used to prevent injuries these risks create. Preventing Accidents in the Workplace This course will help employees identify ways that they could injure their back, feet, eyes, hands, and hearing on the job. It will also help them identify ways to prevent these personal injuries, including usage of proper protective equipment. Preventing Slips, Trips and Falls- Local Government In this course, the learner will gain understanding regarding where slips, trips, and falls are most likely to occur, how to minimize the risk of workplace accidents and the importance of personal responsibility in risk management. Public Employee Safety in the Community Public employees whose work involves visiting the homes of citizens need awareness of the potential risks they might encounter in that process. Whether dog bites, slick sidewalks and pavements, or citizens themselves, employees should be prepared for anything. This course identifies some of the inherent risks and what you can do to minimize your physical risks. Respirators and Air Quality In this course, the learner will gain understanding regarding the importance of proper respirator use, why respirator fit tests and medical approval are necessary before using a respirator and finally an understanding of situations where negative pressure and positive pressure respirators are applicable. Workplace Ergonomics This course will help employees understand the definition of ergonomics and identify common workplace ergonomic problem areas and possible solutions. HEALTH AND WELLNESS Basic First Aid This course will help employees understand how to deal with medical emergencies, including how to assess a situation before administering first aid and recognizing what steps need to be taken in accordance with Emergency Action Principles. Diabetic Emergencies 8.3% of the American population is afflicted with Diabetes. Given those statistics, it is likely that someone in your family or someone you work with has diabetes. Knowing what to do to help a family member or friend suffering a diabetic emergency is much less frightening when you are armed with knowledge. This course provides an overview of diabetes, as well as insights into different types of diabetic emergencies and how to handle them Defensive Tactics As an officer on the street that encounters volatile situations on a regular basis, you must be prepared to defend yourself physically or take control of a violent offender when necessary. The ability to subdue an attacker and prevent harm to yourself and citizens is a critical skill, and the techniques here will teach you to do so while preventing unnecessary harm to the attacker. Eating Right for Health and Fitness While genetics and lifestyle decisions play a role in these statistics, the sobering truth is many of these health problems might have been avoided by practicing healthy eating habits. In this course, the learner will discover how healthy eating make one feel better, look better, and live longer. High Blood Pressure Reducing Your Risks This course defines high blood pressure and describes the lifestyle changes that you can make to lower your risk of hypertension while improving your overall health. Pandemic Planning Elements of the Plan In this course, you will learn how the five components of the overall pandemic plan fit together to form a cohesive unit and some of the key contingencies that will need to be addressed in each of these areas. Additionally, you will learn the importance of communication and cooperation, both internally among departments within the local government, as well as with organizations within the community. Pandemic Planning The Planning Organization A pandemic causes more people to look to the government for help. The wider the pandemic spreads, the more stress and strain that will be put on the government s resources, particularly in terms of manpower. What citizens of your community must also realize is that government, regardless of the level, cannot deal with a pandemic alone. Local government needs to plan, and part of the planning efforts will involve interaction, not just with the more obvious participants such as healthcare professionals, but also business, industry, community organizations, church groups and the public in general. Public Pools and Public Health Most people equate a visit to the swimming pool with fun, laughter and good times. They re usually not thinking about the potential for illness and disease that exist when pathogens get into the water or on the surrounding surfaces when poor hygiene and/or proper facility maintenance is not observed. Illnesses as varied as diarrhea, athlete s foot and legionnaire s disease are possible if staff members are not doing their jobs properly and visitors are not practicing good personal hygiene. This course will provide learners with an overview of the illnesses and diseases that are possible, and how they can be avoided. Sleep and Your Health We all need sleep to restore our minds and bodies, or recharge our batteries. Not getting enough sleep creates a sleep deficit, which at some point we must repay. Inadequate sleep can be detrimental to not only our quality of life but the quality of our health as well. This course will address what occurs in our mind and body as we sleep and what the consequences will be if we don t get the sleep we need. For more information, please call (866) or visit 7

8 HEALTH AND WELLNESS CONT... Smoking Cessation Medical experts have been warning us of the health risks of smoking for decades. There is no safe way to smoke. Quitting, however, requires a personal dedication and commitment to change combined with modifying behavior. You had to learn how to smoke; you ll need to learn how to stop smoking. This course will provide you with the tools to change your habits successfully. Stress and Your Health This one-hour course explains the importance of understanding and effectively reducing stress in daily life. Stress and Your Health will provide practical applications of stress management. Tourette Syndrome and Other Neurological Disorders In this course the learner will gain understanding regarding the different types of neurological disorders that impact children. The course will also address the symptoms typical of these conditions, how they impact the child s behavior in the classroom and finally how educators can intervene to make it easier for children to cope and therefore learn with minimal disruption to the classroom. Understanding Anxiety Disorders Everyone experiences occasional stress and worry, but an anxiety disorder presents a more serious struggle. Anxiety disorders can be tiresome and embarrassing burdens for the millions of Americans affected. Disrupting one s work, health and relationships, anxiety disorders can worsen if left untreated. This course identifies common anxiety disorders and the methods of treatment that have helped millions manage their symptoms and lead a normal, productive life. Understanding Asberger Syndrome In this course, the learner will gain understanding regarding behaviors that are typical of children with AS, but even more importantly, the why behind those behaviors. Understanding Behavior, Burnout and Depression 101 Usually, we all cope with our life situations successfully. Sometimes, however, we may feel overwhelmed by certain events or difficulties. Some people suffer from brief periods of mental illness or instability and then seem to recover completely. Others suffer from mental disorders for most of their lives. Regardless of the cause or the duration of the mental illness, following the completion of this one hour course, you to be able to recognize mental health difficulties. Understanding Behavior, Burnout and Depression 102 This one-hour course will discuss how behaviors and personalities may play a role in burnout and depression. Understanding Carpal Tunnel Syndrome As you proceed through this course, you ll learn some important facts that will help you to understand better what carpal tunnel syndrome is all about. Some may surprise you, but all of them will help you to make more informed decisions about how to better take care of your hand/wrist health. Understanding Depression and Bipolar Disorder We all experience an occasional bad day, but depression is different. One in ten adults experiences depression which, if left untreated, may have serious consequences for one s health, relationships, and ability to work. Thankfully, depression can be managed successfully with effective treatment, matched to a person s unique symptoms and circumstances. This course describes symptoms of depression and bipolar disorder, various methods of treatment, and steps toward receiving professional help. Understanding Eating Disorders More than ten million teens and adults are plagued by the mental anguish and physical consequences of an eating disorder. The causes of eating disorders are complex, involving psychological, biological, and social factors. Likewise, the effects on the mind and body, caused by abnormal eating behaviors, can compromise one s relationships, work performance, and physical health. Those who suffer from eating disorders are encouraged to seek help from a treatment team including medical doctors, nutritionists, and psychologists or clinical social workers. This course explains eating disorders, causes and effects, and ways to receive help. Understanding Nutritional Information & Labels In the 21st Century, Americans have become more healthconscious than ever before. Along with regular exercise, good nutrition has become a focus of attention for anyone wanting to maintain a healthy lifestyle. The companies whose products line supermarket shelves have attempted to offer guidance to food consumers wanting to make healthy food choices by providing nutrition labels on their products. But what does this information one these labels mean? In addition, what s the difference between reduced sodium and low sodium? What makes food organic? This course will help decipher the terminology of nutrition and make it more understandable for consumers. Understanding Pre-diabetes In this course, the learner will gain an understanding of type 2 diabetes and pre-diabetes, as well as steps he or she can take avoid this disease. It will also focus on lifestyle changes that will keep you healthy! Walking Your Way to Fitness Nobody plans to get out of shape. With the challenges of everyday life that most adults cope with, sometimes it just sneaks up on us. When it does, some will make excuses for why they can t exercise; still, others jump full tilt into a rigorous program and either hurt themselves or simply burn out. The key to starting an exercise program after a sedentary lifestyle has settled in is to start slow and do something that won t be too rigorous or too expensive. In this course, the learner will gain understanding about common sense approaches to getting back into shape. 8 For more information, please call (866) or visit

9 HEALTH AND WELLNESS CONT... Youth Sports Injuries When children participate in youth sports, there is a risk that they could become injured. As with any risk situation, however, there are elements that can be managed while some simply occur because of a variety of circumstances at the time. In this course, learners will gain understanding about those risks that can be managed and what their responsibilities are, as well as basic knowledge on some of the more common sports related injuries. HUMAN RESOURCE DEVELOPMENT Bullying in the Workplace While most people are aware of the concept of school bullies, fewer recognize bullying as a problem in the workplace. In fact, over one-third of the American workforce has experienced bullying at some point in their careers. The legal safeguards that have been created to protect employees from issues like sexual harassment have yet to impact the problem of bullies at work. In this course, the learner will gain an understanding of what constitutes workplace bullying and measures a victim can take to confront the bully. Dealing with Angry Employees This one-hour course will better inform you about anger and how to prevent an incident from getting out of hand in order to create a comfortable working environment for both yourself and your employees. Dealing with the Media This course focuses on the ways to get your agency s message out, including the personal pitch, press releases and press conferences. It also discusses how the media works, the different components of news and how to follow-up with story pitches. This course also includes information on responding to crises and emergencies, how to have a successful interview and how to control your message. Developing Leadership Leaders are at every level of an organization. Developing the necessary leadership skills is essential to the organization s success. This course will present leadership development planning, characteristics, styles, and opportunities to expand the learners leadership talent. Disciplinary Action and Procedures for Local Government This course will educate managers on the importance of rules and discipline in the workplace and will help them identify steps in the progressive disciplinary process. Discipline and Termination This one-hour course will discuss a generalized discipline and termination process that should be closely followed to prevent any legal action against you and/or the organization. Diversity in the Workplace How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships. Drug and Alcohol Awareness This course will help managers understand how drugs and alcohol can impact your organization as well as help them recognize signs of drug or alcohol abuse within the organization. Ethical Behavior for Elected Officials This course will provide learners with an understanding of basic ethical standards found in most communities, how to make decisions when issues aren t black or white as well as what the consequences of even a perception of a breach of ethics can be. Ethical Behavior for Local Government In this course, we will define ethical behavior, provide examples of work situations where a thorough understanding of workplace ethics may be applied, and ways in which you can determine if your decisions and behavior are meeting the appropriate standards. FMLA Training for Supervisors The Family and Medical Leave Act (FMLA) was passed in 1993 and revised January 16, 2009, and March 8, 2013, with some provisions effective back to February 5, Of all federal employment laws, FMLA is one of the most popular and beneficial to employees. Employees are aware of the basic requirements of the law, but they may not realize the law provides employers with various options on how to administer FMLA. It is essential for all supervisors, in addition to the HR staff, to understand how to comply with FMLA and with the employer s own FMLA policy. This one-hour course will educate supervisors on FMLA in order to give employees the full and correct benefit of the law. Form I-9 and Employment Eligibility Verification With increased scrutiny on U.S. employers, it is critical that businesses are aware of their responsibilities under the law. The crucial information provided in this course will give you the knowledge and know-how needed to ensure your documentation is filled out appropriately, your records are kept correctly, and your organization is legally compliant. Handling Angry Employees In this course, the learner will gain understanding regarding the importance of communication in dealing with employee anger, acquire knowledge regarding productive methods for dealing with employee anger, and finally learn to recognize the behavioral indicators preceding episodes of anger. For more information, please call (866) or visit 9

10 HUMAN RESOURCE DEVELOPMENT CONT... HR Recruitment and Selection Process When an organization determines the need for additional labor, employers have a number of choices to make. This may be the first step in a full-scale recruitment and selection process but sometimes hiring additional employees is not the best method to obtain additional labor. Since the costs of recruitment and selection can be staggering, hiring new employees should occur only after careful consideration. This one-hour course will better inform you about how to implement a successful recruitment and selection process. Investigating Incidents for Local Government This course will help employees recognize the importance of incident investigations and the roles that employees play in the process, as well as help them identify the types of information collected during an investigation. Managing your Healthcare This course will raise your level of awareness and provide you an overview of the options you have to choose from. Meeting the Needs of People with Disabilities In this 30 minute course, the learner will gain knowledge of what types of disabilities are out there and tips for communicating with individuals with specific disabilities. Parliamentary Procedures This course will cover the basics of parliamentary procedure, including types of motions, the hierarchy of motions, how to deliver different kinds of speeches, differentiating the various orders of business, guidelines of a well-organized meeting and different ways of voting. Recruiting Excellent Employees This course covers common formal recruiting practices, factors that lead to recruiting excellence, and creative recruiting methods and sources. Retaining Talent One of the most critical issues facing organizations today is how to retain their employees. Yet nearly one-quarter of all U.S. workers quit their jobs in 2006, and in some industries, the turnover rate is considerably higher. This one-hour course will educate employers on how to retain talent in their organization. Sexual Harassment Awareness AB HOURS This two-hour course will better inform you about sexual harassment and how to prevent it in order to create a safe and comfortable working environment for both yourself and your co-workers, and satisfies that mandatory training requirement for California AB 1825 / AB Sexual Harassment Awareness for Managers 2 HOURS In this course, the learner will gain knowledge and understanding about what types of behavior can be considered harassment, as well as the remedies that exist for employees who feel like they ve been a victim of harassment. Sexual Harassment in the Workplace This course will train you in how to identify, report, and eliminate harassment from the workplace. Sexual Harassment Training for Management In this course, the learner will gain knowledge and understanding about what types of behavior can be considered harassment, as well as the remedies that exist for employees who feel like they ve been a victim of harassment. The Aging Workforce: Leveraging the Talents of Mature Employees Mature workers are generally defined as workers over age 55 with substantial experience. These skills are honed during decades of employment. Retaining talented, mature workers and recruiting new ones is simply good business for most organizations. Training for Small Communities In this course, the learner will learn to identify the methods of training that work best for small communities, recognize the obstacles to overcome in providing training for small communities and finally, understand the criteria for evaluating training needs. Understanding the Family & Medical Leave Act In this course, the learner will gain an understanding of the act s basic provisions as well as the final rules issued by the Department of Labor that went into effect in January Violence in the Workplace No workplace is immune from the possibility of violence, and yet many take no proactive measures to prevent it and protect their employees until after an incident occurs. In this course, we address steps employers can take to minimize their risks and signs and indicators that employees can learn which will help them from becoming victims. Workplace Bullying This one-hour course will better inform you about bullying and how to prevent it in order to create a comfortable working environment for both yourself and your co-workers. Workplace Harassment Harassment comes in many forms, but not every unpleasant interaction is harassment. Federal law prohibits workplace harassment that violates an individual s civil rights. Moreover, your organization can take steps to foster a harassment-free workplace to ensure that everyone has a safe and respectful working environment. This course will help you identify what is and isn t harassment, as well how you can help create a welcoming workplace for everyone. 10 For more information, please call (866) or visit

11 INFORMATION TECHNOLOGY Computer Security Basics This course will help your employees keep their personal and business information and files safe from viruses and other dangers. Microsoft Excel Basics This course will provide information on how to create, edit, format and print spreadsheets, and provides good foundational information for beginning users. Microsoft Office 2007 This Office package features an interface now known as the Ribbon. How do you find the commands you already know? What new commands are available in Word, Excel, Outlook, PowerPoint, and Access? This course teaches the learner how to make the most of the new features. Microsoft Outlook Basics This course is directed toward beginning level users and will demonstrate how to get into the program, maneuver from function to function, and perform basic activities in the most frequently used sections of Outlook. Microsoft Windows XP Basics This course will focus on the Windows XP operating system. Specifically, you will be introduced to several basic Windows functions and tips that will make your computing experiences easier and more enjoyable including understanding the basic terminology associated with Windows XP, determining the best methods to navigate through Windows XP and finally recognizing the value that a well-designed operating system offers. Microsoft Word Basics While Word can be used in a variety of different ways for a variety of different purposes, the focus for the learner of this course will be on basic documents, such as business letters, reports and memos. Upon completion of this course, you should be able to generate and save a typical Word document easily. Writing an Effective This course covers the various components of an message, techniques for communicating effectively through , and appropriate styles for different types of messages. MANAGEMENT AND PRODUCTIVITY Basic Telephone Skills This course is designed to ensure all workers understand how to make a positive impression by the way they manage calls and messages. While technology allows for more communication, good communication still depends upon the people handling the conversations. With a few basic communication skills appropriate for today s workplace, anyone in an organization can handle telephone calls professionally and effectively. Business Continuity In this course, the learner will find out why business continuity planning is essential, learn to recognize the forms in which disasters strike and the categories in which they fit, gain understanding of the importance of organization assets and the recovery time objective for each item and finally, learn to identify the eight categories that should be incorporated into every business continuity plan. Business Writing Basics This course will teach employees how to make business documents more interesting, informative and easier to understand. Coaching with Character Youth sports can be a rewarding experience for both young athletes and coaches. The coaches who have the most lasting influence are the ones who build their team around character traits like hard work and discipline, self-sacrifice and teamwork. In this course, the learner will gain understanding on the principles involved in building a team where the emphasis is on character development and having fun, as well as winning. Crisis Management This course is designed to help all departments, organizations, and agencies within the public sector prepare for just such an event. Effective Presentation Basics In this course, you are going to learn what constitutes a presentation in a business setting. In addition, you will learn some common dos and don ts, as well as some of the technology you can utilize in order to help deliver your presentation more effectively. Emergency Preparation & Egress This course will help your employees recognize how to prepare for and respond to an emergency in the workplace. It will also help them identify the components of an Emergency Action Plan and understand proper exit and assembly procedures. Employee Recognition This course outlines the importance of employee appreciation and recognition in an organization and provides suggestions about identifying and implementing cost-effective, high-impact methods and programs. Employee Retention This course provides an overview of traditional and modern retention methods, practical tips for open communication with employees, and top reasons why managers and companies fail to retain employees. Enhancing Work Relationships This course explains the advantages of building a strong relationship in the workplace, the major characteristics of strong working relationships, and techniques for building them. For more information, please call (866) or visit 11

12 MANAGEMENT AND PRODUCTIVITY CONT... Generational Differences Generational differences can influence nearly every facet of your organization, from hiring and recruiting, dealing with change, training, retaining employees, and communication. How can your organization better understand these differences and use these generational differences to move forward instead of backward? Goal Setting Skills This course trains employees to understand the importance of goal setting and how to set them effectively. It also helps them recognize barriers to implementing and achieving goals. Keeping Your Cool This course defines stress and addresses common causes of stress in the workplace. More importantly, it helps employees learn techniques to alleviate their stress. Finally, it will help them to understand how workplace stress might affect them and those around them. Leadership vs. Management This course will examine the differences between leadership abilities and managerial skills. Additionally, you will learn about the sorts of tasks typically performed by leaders and those tasks typically performed by managers. You will also gain insight into the ways that you can improve your management and leadership abilities. Managing Risk in an Aging Workforce Did you know that the American workforce is getting older? Almost one-third of the U.S. population was born between 1945 and 1965, and the oldest members of this group are either retired or preparing to retire. Many organizations often overlook largescale trends in the American population as potential risk factors. Demographic trends in the workforce, however, can significantly impact your organization s ability to operate efficiently and effectively. Because long-term planning is often neglected, this course will provide learners with information necessary to identify demographic risks to your operations and will provide possible strategies that can be employed to address these concerns before they negatively impact your organization. Meeting Management This course will help managers understand the fundamentals of meeting management and group development. Performance Management This course will help your managers understand the importance of performance management, both in annual reviews as well as through an ongoing process. Personal Professionalism This course illustrates how accepting personal responsibility for our own actions and everything that happens in our life helps us raise our level of expectations regarding our behavior and our goals. We stop acting like victims and start acting like persons in control of ourselves and our lives. Press Conference and Briefing Basics This course focuses not only on when and why to hold a press conference, but the elements involved in planning a successful conference. The event planning element includes determining the optimal time, date and location. Media planning includes how to assemble a media kit, the key to successful talking points and creating an event timeline. This course also includes information on holding a crisis response press conference. Providing Effective Orientations Your employees are your most important asset! Bringing new employees on board with effective orientation greatly increases the likelihood that they will be productive long-term assets to your organization. You don t get a second chance to make a first impression! Running an Effective Board Meeting This course will cover the techniques for encouraging participation, resolving conflict and keeping the discussion focused. Additionally, you will learn about the different styles of leadership, diverse personality types around the table and the behind-the-scenes planning essential for conducting a successful meeting. Supervisor Skills 101 This one-hour course provides an overview of the skills supervisors, and managers need to manage employees effectively. Supervisors and managers are the backbone of the business - linking upper management to the body of the organization. Effective supervisors and managers must possess a variety of skills to be successful in the workplace. This course focuses on effective communication, responsibilities of a Supervisor, leadership skills, and organizational development. Supervisor Skills 201 This one-hour course will cover how supervisors and managers can continue to build a basic foundation of the vital skills necessary to manage their employees. During this course, you will gain a better understanding of five additional key skills that supervisors and managers must possess to be successful. The skills shared in this course are those which can be learned and mastered through both education and practice. They include implementing change, promoting fundamental values, using good judgment, producing results, and developing your team. The Risks of Social Media What are your legal rights regarding a worker s use of social media? Does an employee have any privacy rights regarding what they say or post on the internet? What are the courts saying about YOUR right to control what goes through your servers? What should your organization being doing right now -- about the risks of social media? Time Management Skills This course will teach your employees to recognize the value of their time, to identify the benefits of good time management, how to better manage their time, and to understand procrastination and how to avoid it. 12 For more information, please call (866) or visit

13 MANAGEMENT AND PRODUCTIVITY CONT... Transition from Peer to Supervisor This course will help new managers understand the possible reactions of peers to their new position and set the proper tone in handling the changes in relationships that must occur when one moves into a supervisory role. Work Environment Flexibility This course will help employees recognize the characteristics of a flexible work environment, as well as help them identify methods for managing change personally and in the workplace. ROADWAY AND HIGHWAY Guide to Temporary Traffic Control in Work Zones 101 This one-hour course will focus on the basics of temporary traffic control and how to provide safe and efficient movement of vehicles, bicyclists, and pedestrians (including persons with disabilities in accordance to the Americans with Disabilities Act) through or around temporary traffic control zones while protecting workers and equipment. Guide to Temporary Traffic Control in Work Zones 102 This one-hour course is a continuation of the 101 course and educates traffic control professionals. It also focuses on how to develop a safe work zone and complies with federal regulations. This course concentrates on the importance Arrow Panels, Channelizing Devices, and Signs for traffic control. Ice Control for Managers and Decision Makers 2 HOURS Snow and ice control on the U.S. highway system consumes over $2 billion in direct costs each year. This course provides guidelines ROADWAY AND HIGHWAY CONT... for selecting roadway snow and ice control strategies and tactics for a wide range of winter maintenance operating conditions. This two-hour course presents an overview of guidelines that will assist winter maintenance personnel in selecting the appropriate levelof-service (LOS)-driven roadway snow and ice control operations and will help effectively manage snow and ice control resources. Inspection and Citation Guidance for Roadway and Highway Construction Work Zones Each year, more than 100 construction work zone crew members are killed, and over 20,000 are injured. A majority of the injuries and deaths were due to moving vehicles that struck workers on foot within a work zone. This one-hour course will cover a general enforcement policy and provide guidance for compliance personnel to safely inspect work sites where employees are engaged in construction work on and near roadways or highways. Snow and Ice Management This course will help winter road crews understand how different weather conditions require different types of road treatment, as well as reinforce the importance of proper calibration of equipment and finally, set out the guidelines for the appropriate salt application. The First 15 Minutes Decision Making at Roadway Incidents 2 HOURS This two-hour course will equip you with the information needed to facilitate at the scene of a traffic incident properly. Traffic Incident Management Road congestion is defined as one of the single largest threats to the nation s economic prosperity and way of life. In 2006, the U.S. Department of Transportation announced the national strategy to reduce congestion on America s transportation network which is now implemented. This Traffic Incident Management one-hour course will discuss how to manage traffic incidents in ways that comply with federal regulations. Understanding the MUTCD This course will provide learners an understanding of the basic MUTCD requirements, including which devices should be used to alert drivers to common roadway situations. Learners will also review the importance of proper traffic control device maintenance and inspection. Understanding the MUTCD for Nebraska This course will provide learners with a Nebraska-specific understanding of the basic MUTCD requirements, including which devices should be used to alert drivers to common roadway situations. Learners will also review the importance of proper traffic control device maintenance and inspection. Work Zone Safety for Local Governments This course will provide learners with an understanding of the basic components of a work zone, as well as guidelines for work zone signage. Additionally, they will learn how work zone design elements can improve safety by reducing the number of decisions motorists are asked to make as they move through the area. Work Zone Traffic Control 101 This one-hour course will educate workers who interact with traffic regularly on developing a safe work zone that complies with federal regulations. Work Zone Traffic Control 102 This Work Zone Traffic Control 102 one-hour course will continue to educate workers (who regularly interact with traffic) on how to develop a safe work zone that complies with federal regulations. For more information, please call (866) or visit 13

14 SCHOOLS/EDUCATIONAL Effective Communication Techniques for Teachers 101 As a teacher, you encounter almost continual chatter or talk at school, supplemented by ample amounts of non-verbal communication - gestures, facial expressions, and other body language. Often the talk (or conversations) involves many people at once or even an entire class. Individuals must take turns speaking while also listening to others, or they sometimes ignore the others if a conversation does not concern them. As a teacher, you find yourself playing an assortment of roles when communicating with students in your classroom: Master of Ceremonies, referee, and of course a source of new knowledge. Your challenge is to identify the type of role needed in a specific situation. This one-hour course will discuss how teachers can implement certain strategies to improve classroom communications. Effective Communication Techniques for Teachers 102 As a teacher, you face almost continual talk at school each day. Often the talk involves many people at once, or even an entire class. And, individuals have to take turns speaking while also listening to others, or sometimes ignoring the others if a conversation does not concern them. You find yourself playing an assortment of roles when communicating and trying to engage students in the material. You play Master of Ceremonies, referee - and of course a source of new knowledge. Your challenge is to sort through the many roles so that you are playing in the right combinations at the right times. This one-hour course will continue the discussion of how teachers can implement certain strategies that will improve classroom communication flow. Motivating Students to Learn 101 Motivation is the act or process of giving someone a reason for doing something. Motivation can help direct and focus a student s behavior. For students to succeed in the academic environment, it is necessary for teachers to keep students motivated. This one-hour course will discuss how behavior plays a role in student motivation. Motivating Students to Learn 102 This one-hour course will continue to discuss how behavior plays an important role in student motivation. Understanding Child Neglect for Volunteers This course will provide learners with an understanding of the tremendous obstacles the children face and what the consequences are to society when neglected children are left to fend for themselves and how simply having someone who will listen can help them to overcome the tremendous odds stacked against them. Understanding Domestic Abuse for Volunteers In this course, the learner will gain understanding regarding the cycle of abuse, how the mind of the abuser works, the effect the abuse has on the victim, as well as how to develop a safety plan to move her life forward in a safe and positive direction. Volunteers Working with Children & Adolescents In this course, you will learn about the roles that volunteers can perform, ways that organizations can screen their volunteers, and basic requirements for individuals who work directly with young people. Moreover, this course will provide some information about childhood and adolescent development and explain your responsibilities with regard to reporting child abuse and neglect. Working with Students with Special Educational Needs 101 Special education programs are specially designed for those students who are mentally, physically, socially and/or emotionally delayed and have special educational needs. As a teacher or trainer, working with students with special educational needs requires specific skills and strategies to develop and deliver effective programs. This one-hour course will focus on special education and strategies that work best for students with special educational needs. Working with Students with Special Needs 102 This one-hour course is for teachers or trainers working with special needs students will focus on education and strategies that work best for these students. It will address the required skills and strategies to develop and deliver effective programs to students with special educational needs requires. Parental Responsibility & Youth Sports Youth sports should be about children having fun, getting exercise and working together for a common goal in the process. Sometimes, however, the behavior of overzealous, overly aggressive parents can ruin the fun. By learning how to behave appropriately while acting as positive role models, parents can help ensure the experience of youth sports will be enjoyable for all involved. Personal Injury in the Workplace for Schools In this course, we will examine the types of injuries that occur, and how they can be avoided. 14 For more information, please call (866) For more information, visit please call (866) or visit

15 TRANSIT OPERATIONS Advanced Defensive Driving Techniques This course will cover the techniques for safely driving in severe weather as well as how to share the road with pedestrians and various vehicle types. Additionally, you will learn how to adjust your driving style to account for different road conditions. Bus Operations: Operator Training This one-hour course is intended to provide an overview of what bus transit systems operators must know prior to operating a vehicle. This course reflects the consensus of the American Public Transportation Association (APTA) Bus Standards Program members on the items, methods, and procedures that have provided the best performance record based on the experiences of those present and participating in meetings of the Program Task Forces and Working Groups. APTA recognizes that for certain applications, the practices, as implemented by operating agencies, may be either more or less restrictive than those given in this course. Bus Safety: Distracted Driving Driver inattention is the leading factor in most crashes and nearcrashes, according to a landmark research report released by the National Highway Traffic Safety Administration (NHTSA) and the Virginia Tech Transportation Institute (VTTI). Nearly 80 percent of crashes and 65 percent of near-crashes involved some form of driver inattention within three seconds before the event. Primary causes of driver inattention are distracting activities, such as cell phone use and drowsiness. Reducing operator distractions and improving safety is a shared responsibility of both the transit agency and the operator. This one-hour course is intended to educate bus transit systems employees on how to reduce or eliminate distractions while driving. Commercial Motor Vehicle Safety In this course, employees will learn to recognize the major responsibilities of commercial motor vehicle drivers and identify the 4 A s of Defensive Driving, understand the definition of a No- Zone and the steps involved in safely backing up a CMV. Defensive Driving Basics This course will cover the basics of defensive driving, providing a clear picture of how you should drive so that you are in control of your vehicle at all times and actively making safe choices while behind the wheel regardless of what other drivers are doing. Additionally, you will learn how the decision you make can improve your own safety, as well as the safety of everyone else on the road. Distracted Driving for Local Government (Low Stream) 2 HOURS This 2-hour Distracting Driving online course provides the necessary training to educate employees and employers about the dangers and consequences of distracted driving. This course is designed to take an in-depth look at why hands-free cell phone use while driving is dangerous. It is intended that this information will provide background and context for employees and employers considering prevention and policies. Transit Operations: Supervisor Training This one hour course discovers the transit supervisor role in leadership, delegation, safety, reasonable suspicion testing, and interpersonal communication skills. WATER AND WASTEWATER Drinking Water Distribution System Management Water is very important in our daily lives - especially clean water for drinking. Like all water resources stored water can provide many advantages if maintained properly. But, it can be quite dangerous in the hands of an inexperienced operator. This onehour course presents an overview on the operation, maintenance, and management of water and wastewater utilities regarding the various components within a distribution system as well as the required operation and maintenance tasks. Sewer System Overview This one-hour course will better inform you about the operation, maintenance, and management of wastewater and sewer systems. Storage Tank Management Water is very important in our daily lives. When water is not being used from a surface water area, it is taken from a storage tank. Like all water resources, a storage tank can provide many advantages if used properly. But, it can be quite dangerous in the hands of an inexperienced operator. This one-hour course presents an overview of the operation, maintenance, and management of water and wastewater utilities relating to storage tank management, designed for operators such as managers of utilities. Stormwater Runoff Responsibilities 101 Stormwater runoff from impervious surfaces is now recognized as a leading cause of impairment to our shared water sources. Impervious surfaces are mainly artificial structures such as pavements (roads, sidewalks, driveways, and parking lots) that are covered by impenetrable materials such as asphalt, concrete, brick, stone, and rooftops. Studies conducted across North America have shown that detectable degradation of streams, rivers, and reservoirs begins with as little as 10% of a watershed being covered with impervious surfaces. While federal and your state policies drive stormwater management, the ultimate responsibility lies with municipal officials. For more information, please call (866) or visit 15

16 Stormwater Runoff Responsibilities 201 This 201 course covers the damaging effects of stormwater runoff, mitigating pollution tools, and the EPA Stormwater Calculator tutorial to aid urban planners or municipalities public works employees. This course also covers Low Impact Development, also known as Green Infrastructure to reduce the risk of pollutants reaching our water sources. Wastewater Utility Operation & Maintenance Water is essential for everyday life - from drinking water to using it for systems to operate. In order for water to be safe for consumers to use, it goes through a variety of systems. Sometimes the systems have their problems both from wear and tear or even human error. This one-hour course will help operators, as well as managers of utility services, learn about the maintenance and management of water and wastewater utilities. Water Agency Security The owners and operators of drinking water and wastewater utilities (e.g., water sector) developed the Features of an Active and Effective Protective Program to assist in preventing, detecting, responding to, and recovering from adverse effects of all hazards, including terrorist attacks and natural disasters. The Features originated as a result of a National Drinking Water Advisory Council workgroup in 2005 and have been updated to reflect the goals and objectives of the Sector Specific Plan for Water published in May This one-hour course will focus on educating employees on the ten features which describe the basic elements of a protective water program. 16 For more information, please call (866) or visit