Engaging 5 Generations in the Future Workplace

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1 Engaging 5 Generations in the Future Workplace Preparing for the evolution of people, process, and technology WEBINAR JUNE 27, 2017

2 #FutureOfWork

3 Presenters Jeanne Meister Partner, Future Workplace Alan Lepofsky VP and Principal Analyst, Constellation Research Steven ZoBell Chief Product & Technology Officer, Workfront #FutureOfWork

4 People Jeanne Meister Partner, Future

In Recruiting and Engaging Employees @jcmeister Jeanne@futureworkplace.com www.

5 Engaging Five Genera,ons In The Workplace Jeanne Meister Founding Partner, Future Workplace Co-author The Future Workplace Experience: 10 Rules For Mastering Disruption In Recruiting and Engaging Future Future Workplace Workplace

Where Are You In Five Generations @ Work?

6 Where Are You In Five Work? Poll 2016 Future Future Workplace Workplace

7 Three Questions To Consider In Engaging Five Generations At Work 1. How Are Companies Engaging Five GeneraCons In The Workplace? 2. What Will Be The Impact Of AutomaCon and ArCficial Intelligence? 3. How Will Work Look Differently Five Years From Now? 2016 Future Future Workplace Workplace

8 The Changing Mix of GENERATIONS in the US WORKFORCE TradiConalists 20% TradiConalists 2% Boomers 49% Gen Xers 31% Labor Force Composi,on, By Genera,on Boomers 31% Gen Xers 32% Millennials 34% Gen Zers 1% Assumes a working age populacon of 18 to 70 years of age. Source: Bureau of Labor StaCsCcs and the U.S. Census Bureau Boomers 18% Gen Xers 21% Millennials 42% Gen Zers 19% Future Future Workplace Workplace

9 Age Is A Mindset Rather Than A Number What Are Companies Doing To Engage Five Genera,ons? Increase in Employee Affinity Groups IBM: Millennial Corps: #MIBB Reverse Mentoring Global Learning Experiences New Benefits: Student Loan Repayment Financial Wellness 2016 Future Future Workplace Workplace

10 Three Questions To Consider In Engaging Five Generations At Work 1. How Are Companies Engaging Five GeneraCons In The Workplace? 2. What Will Be The Impact Of AutomaCon and ArCficial Intelligence? 3. How Will Work Look Differently Five Years From Now? 2016 Future Future Workplace Workplace

11 Within 10 Years If Not Sooner Regardless Of Your Occupation You Will Work Along Side AI Recrui,ng On Boarding Develop Career Advisory Employer Branding 2016 Future Future Workplace Workplace

12 Three Questions To Consider In Engaging Five Generations At Work 1. How Are Companies Engaging Five GeneraCons In The Workplace? 2. What Will Be The Impact Of AutomaCon and ArCficial Intelligence? 3. How Will Work Look Differently Five Years From Now? 2016 Future Future Workplace Workplace

How Will Workplace Be Different Five Years From Now?

total workforce Remote Workers Work at least 2-3 days per week at locacon other than their

8% of workforce Gig Economy Workers Workers in alternacve work arrangements represent from 15%

Robots and Bots Amazon reports 45,000 robots working across 20 customer fulfillment centers, a

13 How Will Workplace Be Different Five Years From Now? Changing Composition of Workers Full Time Workers at Company LocaCon A declining share of the total workforce Remote Workers Work at least 2-3 days per week at locacon other than their company office. Global Workforce AnalyCcs escmate this represents 3.7 million workers or 2.8% of workforce Gig Economy Workers Workers in alternacve work arrangements represent from 15% to 35% of the workforce and growing beyond task jobs to knowledge work. Robots and Bots Amazon reports 45,000 robots working across 20 customer fulfillment centers, a 50% increase from 2015 New Bot firms are targecng HR with Amelia, Mya and Talla 2016 Future Future Workplace Workplace

14 How Will Workplace Be Different Five Years From Now? Increase in Hybrid Jobs & Increase In AI Coding Will Be Part Of Jobs Beyond IT More Jobs Tap Cross Func,onal Skills Data ScienCst Leader SEO Digital MarkeCng Manager AI Trainer 2016 Future Future Workplace Workplace

15 Our Challenge... Build A Culture Of Learn It Alls How can we build a culture of learn-it-alls as opposed to and know-it-alls? Satya Nadella CEO Microsog 2016 Future Future Workplace Workplace

16 Questions: Bring Them On.. Jeanne Meister Founding Partner, Future Workplace Prepare ForThe Future Of Work Me: Find Me on 2016 Future Future Workplace Workplace

17 Process Alan Lepofsky VP and Principal Analyst, Constellation

18 Today s Talk Will Cover The way we work is changing Digital Proficiency Four overloads that are making employees feel overwhelmed Three trends that are shaping personal produccvity and team collaboracon ConstellaCon Research, Inc. All rights reserved.

Work is changing: What? Who? When/Where? How? Why?

26 Defining Digital Proficiency Comfort Not good at it Want to do it Not good at it Don t want to do it Good at it Want to do it Good at it Don t want to do it ConstellaCon Research, Inc. All rights reserved. Knowledge 26

Defining Digital Proficiency Comfort Immigrants Voyeurs Na,ves Holdouts

39 Technology Steven ZoBell Chief Product & Technology Officer,

40 5 Generations of Technology Baby Boomers Generation X Millennials (Gen Y) Generation Z 2001-Present AI Present-? #FutureOfWork

41 Are we heading into a jobless future? #FutureOfWork

42 What is actually happening? Myth of the ATM... The number of human bank tellers continued to rise, despite the proliferation of ATMs. More efficient labor costs enabled banks to open more branches, which in turn required more human bank tellers. Human bank tellers stopped performing routine tasks (ATM work) and instead focused on higher-value tasks, like selling bank financial products. #FutureOfWork

43 Rise of the Knowledge Worker Well over 60 million knowledge workers in the U.S. alone. You work with and employ knowledge workers. You are a knowledge worker. #FutureOfWork

The Challenge The most important contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing.

44 The Challenge The most important contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and knowledge workers. Peter Drucker

45 Shifts in the Knowledge Work Landscape DIGITIZATION MILLENNIALS PRODUCTIVITY SHIFTING KNOWLEDGE WORK DYNAMICS #FutureOfWork

46 Shifts in the Knowledge Work Landscape are Shaping the Future of Work Digi,za,on ShiSing Knowledge Work Dynamics Hollywood Model of Work Digital Na,ves Millennials Produc,vity Transforma,onal Leadership Boundary-less Integra,on #FutureOfWork

47 The Hollywood Model of Work With most activity automated or outsourced, almost all remaining roles will be mission-critical. Most work will be project-based, with Agile teams the dominant organizational unit; such teams will blend internal and external resources to provide the right skills as needed. Teams will be self-managed, leading to a vast reduction in the number of traditional managers. Bain, The Firm of the Future

48 Digital Natives (and Digital Immigrants) #FutureOfWork

49 Boundary-less Systems #FutureOfWork

50 Transformational Leadership #FutureOfWork

51 In Conclusion Will work automation take all our jobs? No! Automation will redefine, not replace, many jobs, and create new ones. Re-igniting workplace productivity will require the reinvention of how we approach knowledge work. This is a massive opportunity. The workplace is no longer about work - it is about purpose. #FutureOfWork

53 Q&A Get the State of Enterprise Work Report at Learn more about Workfront for enterprise teams at #FutureOfWork

1 THE FUTURE OF WORK

1 THE FUTURE OF WORK 2 In today s rapidly changing market, organizations and workforce experts alike are trying to determine what the future of work will look like. However, most professionals involved