Early Intervention System

Transcription

1 Managing Risk Through Technology Officer Early Intervention 37th Annual IACP Law Enforcement Information Management Training Conference & Technology Exposition May 23, Scottsdale, Arizona David R. Doan, Deputy Chief (ret) Los Angeles Police Department Joe Siegel, Solutions Vice President Early Intervention System Why is it needed? Law Enforcement is Risky Business Public Confidence is Essential Easy to Miss Early Warning Signs Earlier the Intervention, the Easier the Solution If you Monitor and Measure, your Stakeholders will Take Notice Page 1

2 Early Intervention System Who are the Stakeholders and what are their expectations? Political Leadership Police Commission Department Leadership Advocacy Groups (e.g., ACLU) Public / Special Interest Groups / Court Employees / Unions What are the Benefits of an EIS? Provide Efficient Tools for Supervisors Provide Additional Measures of Supervision Reduce Litigation Exposure Preserve Public Trust Improve Employee Performance & Safety Page 2

3 Case Study - LAPD Serves Employs Public Contacts 4.1 million Residents 468 Square Miles 10,000 Officers 2,900 Civilians 21 Locations Civilian Police Commission 3.4 million Calls 167,000 Arrests 424,000 Citations 930,000 Stops Challenges to Building the EIS Accurate & Timely Silos of Security & Privacy Establishment of Baselines Peer Groups Threshold Definitions Appropriate & Balanced Intervention Actions Governance Internal & External Stakeholders Page 3

4 TEAMS II Foundation Operational RMS, Citations, Stops, Canine Deployments Officer Performance Commendations, Training Weapons Qual, Work Permit Early Intervention System Officer Action Use of Force, Complaints, Pursuits, Collisions, Claims/Lawsuits Deployment System Steps to Early Intervention System Gather Analyze Reduce Risk Page 4

5 Gather the Nightly Feeds Deployment Every Two Hours Use ETL Tool Staging Area Deployment Operational EIS Warehouse Officer Action Officer Performance Gather the Operational Arrests Crime Reports Citations Ped & Vehicle Stops Canine Deployments Deployment Operational EIS Warehouse Officer Action Officer Performance Page 5

6 Gather the Officer Action Complaints Uses of Force Claim & Lawsuits Vehicle Pursuits Vehicle Collisions Canine Contacts Deployment Operational EIS Warehouse Officer Action Officer Performance Gather the Officer Performance Commendations Training Weapon Qualifications Work Permits Attendance Deployment Operational EIS Warehouse Officer Action Officer Performance Page 6

7 Gather the Deployment Work Assignment Supervisor Chain of Command Loan Status Partner Basis for: Deployment Operational EIS Warehouse Officer Action Peer Grouping Command Accountability Security Officer Performance Gather the Warehouse Organize by Employee Stamp Deployment Status Establish Security Deployment Operational EIS Warehouse Officer Action Officer Performance Page 7

8 Type Total Count Arrests 3,084,619 Crime Incidents 8,013,776 Citations 6,979,829 Traffic Stops 13,022,158 Use of Force Reports 145,038 Complaints 154,714 Vehicle Pursuits 27,599 Vehicle Collisions 32,192 Commendations 785,531 Training 1,858,611 Weapon Qualifications 1,020,274 Work Permits 47,758 Canine Deployments 18,095 Action Items 19,607 TOTAL 35,209,801 As of 5/3/2013 Steps to Early Intervention System Gather Analyze Reduce Risk Page 8

9 Establish Group Employees by Peers Establish Peer Group Baselines Compare Employee to Peers Notify Supervisor & Chain of Command Establish Threshold Formulas Criteria Simple Event Count Ratios (Complaints / Arrests) Multiple Universal 15 at LAPD Standard Deviation Based Configurable Establish Group Employees by Peers Establish Peer Group Baselines Compare Employee to Peers Notify Supervisor & Chain of Command Page 9

10 Peer Groups Optimally Sized Like Risk Profiles Statistically Significant Rule Based Assignments Reassigned Monthly 31 Peer Groups at LAPD Establish Group Employees by Peers Establish Peer Group Baselines Compare Employee to Peers Notify Supervisor & Chain of Command PATROL GEO METRO SUPERVISOR PATROL GEO METRO SUBORDINATE PATROL TRAFFIC DIVISION SUPERVISOR PATROL TRAFFIC DIVISION SUBORDINATE (ENFORCEMENT A PATROL TRAFFIC DIVISION SUBORDINATE (TRAFFIC ENFOR PATROL WATCH AND ASSISTANT WATCH COMMANDERS ADMINISTRATIVE CAPTAIN AND ABOVE ADMINISTRATIVE CIVILIAN CAPTAIN EQUIVALENT AND ABOVE ADMINISTRATIVE LIEUTENANTS AND BELOW ADMINISTRATIVE CIVILIAN PROFESSIONAL ADMINISTRATIVE TECHNICAL MECHANICAL SKILLED CRAFT ADMINISTRATIVE TECHNICAL OTHER ADMINISTRATIVE POLICE SERVICE REPRESENTATIVE CASE CARRYING INVESTIGATIVE SUPERVISOR Establish Group Employees by Peers CASE CARRYING INVESTIGATIVE SUBORDINATE SPECIAL ENFORCEMENT NARCOTICS OIC SPECIAL ENFORCEMENT NARCOTICS SUPERVISORS SPECIAL ENFORCEMENT NARCOTICS SUBORDINATES UNIFORM SPECIAL ENFORCEMENT NARCOTICS SUBORDINATES NON UNI SPECIAL ENFORCEMENT GIT OIC SPECIAL ENFORCEMENT GIT SUPERVISORS SPECIAL ENFORCEMENT GIT SUBORDINATES UNIFORM SPECIAL ENFORCEMENT GIT SUBORDINATES NON UNIFORM SPECIAL ENFORCEMENT VICE OIC SPECIAL ENFORCEMENT VICE SUPERVISORS SPECIAL ENFORCEMENT VICE SUBORDINATES UNIFORM Establish Peer Group Baselines Compare Employee to Peers SPECIAL ENFORCEMENT VICE SUBORDINATES NON UNIFORM CUSTODY SERGEANT CUSTODY SENIOR DETENTION AND DETENTION OFFICERS CUSTODY PROTECTIVE SERVICES PERSONNEL CANINE NARCOTIC DOGS CANINE SEARCH DOGS RESERVE POLICE OFFICERS Notify Supervisor & Chain of Command Page 10

11 Peer Group Baselines Standard Deviation Based Calculated Monthly Exceptions: Employee Reassignments Statistical Outliers Establish Group Employees by Peers Establish Peer Group Baselines Compare Employee to Peers Notify Supervisor & Chain of Command Compare Employee to Peers Timely Entry Required Trends Available for Management Review Optional Warning Level Establish Group Employees by Peers Establish Peer Group Baselines Compare Employee to Peers Notify Supervisor & Chain of Command Page 11

12 Notifications Automatically Routed to Supervisor System Provides Links to Additional Information Findings Recorded Findings Routed up Chain of Command for Approval Employee Response Recorded Establish Group Employees by Peers Establish Peer Group Baselines Compare Employee to Peers Notify Supervisor & Chain of Command Notifications Other Action Item Types Supervisor Initiated Transfers, Annual reviews, etc. Establish Group Employees by Peers Establish Peer Group Baselines Compare Employee to Peers Notify Supervisor & Chain of Command Page 12

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14 Supervisors should not be surprised by a threshold activation Steps to Early Intervention System Gather Analyze Reduce Risk Page 14

15 Additional Analytical Reporting Summaries Employee Supervisor Comparison Reports Employee to Peers Organizations to Organizations Employee Performance with Different Partners Employee Performance with Different Supervisors Action Item Trends a Page 15

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19 a Measuring Effectiveness Consent Decree Completion Measure Threshold Response Times Compare Employee Performance - Before & After Threshold Activations Audit Threshold Response Narratives Page 19

20 Evolving the Culture Every Member of the LAPD Is Aware of Risk Rik Management Participates in Risk Management Uses the Analytic Tools to Improve Overall Human Resource Management How Technology Enhances Your EIS Enable Participation Ensure Participation Develop Confidence Access Control 24/7 Access Self Administering Security Business Process Management (BPM) Dynamic Chain of Command Transparency Audits Systematic Review of Every Employee Page 20

21 EIS and Public Confidence Maintaining public confidence is essential for your agency and for your chief With wide use of cameras and social media, sensational incidents can overwhelm the Department is accessible to defense/plaintiff s counsel The systematic review of employees, ensured by the EIS, demonstrates to the community that the agency is paying attention to the actions of its employees that impact the community Why EIS for your Agency? With Technology Affordable and Accessible With the Stakes so High A systematic evaluation of employees and potential inherent risk is becoming a standard policing practice in many parts of the country A systemic approach to Early Intervention is essential to an effective law enforcement agency Page 21

22 Contact Information Joe Siegel Solutions Vice President Page 22